2 Dimensions of Quality
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Transcript of 2 Dimensions of Quality
TQM - Dimensions of Quality
By: Irfan Rashid Farooqui 1
Irfan Rashid Farooqui
8 Dimensions of
Product Quality
Irfan Rashid Farooqui
Reliability
Durability
Serviceability
Con
form
ance
Perfo
rman
ce
Features
Perceived
Quality
Esthetics
Irfan Rashid Farooqui
5 Dimensions of
Service QualityIrfan Rashid Farooqui
Reliability
AssuranceTangibility
Empathy
Responsiveness