2 Dimensions of Quality

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Page 1: 2 Dimensions of Quality

TQM - Dimensions of Quality

By: Irfan Rashid Farooqui 1

Irfan Rashid Farooqui

8 Dimensions of

Product Quality

Irfan Rashid Farooqui

Reliability

Durability

Serviceability

Con

form

ance

Perfo

rman

ce

Features

Perceived

Quality

Esthetics

Irfan Rashid Farooqui

5 Dimensions of

Service QualityIrfan Rashid Farooqui

Reliability

AssuranceTangibility

Empathy

Responsiveness