2. communication through technology

CommunicationCommunicationthrough technologythrough technology

By By

Kamlesh JoshiKamlesh Joshi

Communication through technology

• Introduction:• Telegram:• Telex: • Telephone:• Fax:• E-mail:

Communication through technology

• Internet:• Video

conference:• Cellular

phone:

Introduction

• Communication is the creation of understanding in someone’s mind in order to promote action.

• The importance of technology in communication is increasing day by day. Communication is a two process and the understanding, we aim to create must be accurate in everyway.

• Verbal communication like

oral and written through

technology can be possible.

Introduction

• When we talk to people face to face, we are able to see how they are responding our messages but through technology it is not possible always.

• Different technologies like telegraph, telex, fax etc. help us for written communication. Where technologies like telephone, mobile, teleconference, internet etc. help us

for oral communication or oral &

written together.

Telegram • Introduction:• A telegram was used for external

communication like contacting customers, suppliers, travelling salesmen, branch offices.

• It gave an impression of urgency and

therefore got immediate response. It was used when there was an urgent message.

• It was written on a form supplied by telegraph office.

Telegram

• The cost was calculated on the basis of number of words used in telegram. So it was kept as short as possible.

• There was no articles, personal pronouns, preposition and helping verbs.

• Example:

“I am arriving at V.T. by Rajdhani Express. Please receive me.” == “arriving VT Rajdhani Express receive.”

Telegram

• As being short, it was some times dangerously misleading.

• Example: NO PRICE TOO HIGH can mean

“ No, the price is too high.” or “ No price is too high.”

• If the receiver has a telegraphic address, it saves words. CICA is a telegraphic address for Charted Accountant so it was enough to write only telegraphic address and pin code.

Telegram Advantages:• Job creation.• Reliability.• Can be read by all. Disadvantages:• Slow transmission speed of 21st century.• Lack of personal touch.• No secrecy.

Telex

• Introduction:• Telex is a telegraphic device with the facility

to type out message simultaneously on the sender’s machine and receiver’s machine.

• Telex connection was obtained by post office and had a number for connection like telephone.

• The machine was fitted with a roll paper.• It was installed in news paper offices, railway

stations, airports, share markets.

Telex

• A telex machine, consisted of an

automatic electronic typewriter and a dial box was installed.

• There was a telex directory like telephone directory.

• In India about 68 cities had telex services and a particular code number was given to each station( Mumbai- 011, Ahmedabad-012)

Telex

• Advantages:• Messages could be typed out continuously.• The machine did not have to be attended to

because it automatically typed out received messages.

• The received messages could be read later.• The advantage of telex over telegraph is that

ordinary people could read the output.

Telex

• Disadvantages:• Often telex lines were out of order and

connections were not available when needed• Sometimes the message would be grabled

and mutilated.• Sometimes messages might appear good but

it was received mutilated at other end.• Telex messages suffered from all the defects

of written communication.

Telephone

• Telephone is one of the most

important form of oral communication.• Telephone is the only point of contact we have

with our customers. • On telephone we are hampered (no movement)

because all the visual contact has gone. Therefore we have to rely on two elements.

• Listening & concentrating on hearing.• Our voice – the tone & words we use.

Telephone

• When we answer in phone, we have to develop good skills which will help us that people will want to deal with our organization and us personally in future.

• To achieve this purpose of call three things need to be considered.

a.Preparing for call

b.Controlling

c. Following up action after finishing call.

Telephone • Advantages:• Helps to build a healthy relationship.• Being a bridge for people being miles away.• Saves time, money and energy.• Immediate medium to contact one another

and pass urgent messages.• Helps to file complaint against

anyone without identity.• Gives life for thousands of

telemarketers.

Telephone • Disadvantages:• These days marketing calls are being

a head ache for everyone.• Anonymous threats.• Helps terrorism.• Wastes the time of teenagers.

Fax (facsimile)

• Introduction:• A fax is an electronic device for transmission

of message. The fax machine is very useful for transmitting visual material such as photographs, diagrams, charts and copies of artwork along with writing material.

• Fax is a latest and edited version of telegram and telex.

Fax (facsimile)

• A fax machine operates same as telex. • We need a fax machine with a connected

telephone.• The documents to be transmitted is fed

through the machine, it is electronically scanned and signals are transmitted to the receiving end.

• Fax machine transmits entire documents to distant places including certificates,

Fax (facsimile)

testimonials, agreements and contract deeds etc. at the speed of a telephone call.

• Format:• All fax machines have a transmission sheet as

their first page. Most companies have their own pre-printed transmission sheets as following information.

Fax (facsimile)

I. Receiver’s name, address and fax number.

II. Sender’s name, address and fax and telephone numbers.

III. Date

IV. Number of pages.

::: A typical fax transmission sheet :::

ABC Corporation Fax cover sheetTo : ________ From : ________Company : ____ Title : _________Title : _________ Fax No. : _______ Fax No. : ________ Phone No. : _____Total Pages : ______ Message : _________

Fax (facsimile)

• Advantages of fax:• The exact reproduction of the sender’s

documents on receiver’s machine is possible.• The machine can be operated by anyone

without acquiring training or skills of operations.

• Using a fax can eliminate some major disadvantages of letters like cost and time.

Fax (facsimile)

• It provides a permanent record and allowing time for both sender and receiver to consider the message.

• Your message does not have to be typed.

• Disadvantages of fax:

• Fax is short for facsimile. A facsimile is a copy of something, not original.

• Recipient must have a fax machine then only message can be transmitted.

• Sometimes fax copies are not clear and pages are missing.

• Fax paper does not make a good permanent record for filing as the paper.

Fax (facsimile)

E-Mail(electronic mail)

Introduction

• E-mail has emerged as a

mainstream form of business communication.• E-mail is a fast and efficient method to

exchange messages and other data.• Messages can be entered via keyboard or

taken from files stored on disk.• E-mail can be sent from one computer to

another computer by a connected network.• E-mail is immediate and less formal.

E-mail ( electronic mail )

• How E-mail works:• To send an e-mail message,

the sender has to take the

following steps:

1.Log on : connect a computer to the network.

2.Choose the receiver’s E-mail address.

3.Compose the message.

4.Instruct the program to send the message.


• To read and receive E-mail message,

the receiver has to take following steps:

1.Log on: connect a computer to the network.

2.Look at a list of your new mail.

3.Choose the message you want to read.

4.Handle the message by deleting, storing or replying.


• E-mail can be composed online or offline.• To interact through electronic mail one

needs to have e-mail account.• Once the account is created, the user is

assigned an electronic mail box.• The user can send and receive the message

through this mail box.• Internet relies upon e-mail

address for data transfer.


• Example:• [email protected]

kamlesh joshi123 = Name of indi. / orga.

yahoo = Address of computer

in = India • Which may end in country (in) commercial

organization (com) educational institution (edu).


• Advantages of E-mail:• Speed• Storage• Multiple copies• Cost

( cheaper than letter)• Auditing

( number of features, record of messages with date and time )


• Multimedia

( graphics, video, & sound files) • Flexibility• Group work

• Disadvantages:

• Loss of format

( variety of software,

scrambling in transmission, often cutting short of sentences)

• Security

( no confidential )

• More opportunities for message to be lost.


• Cost

( PC and Modem can be unaffordable)

• Technical issues

( knowledge of hardware and software is essential. Unknown person

finds it difficult to use it)


Internet •

Internet Definition And History Basic services of INTERNET The World Wide Web

(W.W.W.) INTERNET search

engines Uses of INTERNET

Definition and History

The INTERNET is a network of

computers, which links many different types of computers all over the world.

ARPANET was the first WAN and had only four sites in 1969.

In 1989, the U.S. government lifted restrictions on the use of INTERNET, and allow its usage for commercial purposes as well.

Basic Services Of INTERNET Electronic Mail (E-Mail):

Allow user to send a mail

(message ) to another internet user in any part of the world in a near-real-time manner .

File Transfer Protocol (FTP): Allow user to move a file from

one computer to another on

the internet.

Telnet : Allow a user to log into any computer any where on the internet .

World Wide Web (W.W.W.) World Wide Web or W3 is the most popular and promising method of accessing

information on the INTERNET. Hypertext ( web pages) is a new way of

information storage and retrieval that enables authors to share the information.

A link is a special device in a web page connecting a document to other document.

Internet Search Engine

Internet search engine is an application, which helps users to locate Web sites containing useful information and references.

To search Information, a user types description

in the search engine.

The search engine then searches the requested information on the WWW.

Internet Search Engine

• Some Popular Internet Search Engines:

Uses of INTERNET

On-line communication. Software sharing. Exchange of topics of common interest. Product promotion and feedback about

products. Customer support service. On-line journals, magazines,

Encyclopedia, and dictionary. On-line shopping. World-wide conferencing.

Video conferencing

• Introduction:

• One technology that combines oral and video communication effectively is video conferencing.

• Videoconferencing is a type of conferencing in which video cameras and microphones capture sight and sound for transmission over network.

Video conferencing

• Videoconferencing is a tool that enables video/audio conferencing among networked microcomputers (desktop videoconferencing) and networked conference rooms

(teleconferencing) or auditorium.

• Saves the travelling time

and money to attend meeting which results in increasing productivity.

• Helps in eliminating many scheduling problems.

• Efficient, economical and effective way of communication among physically disabled teams and work groups in remote sites.

Advantages

• In video conferencing often Jerky motion of video images disturb to communicator.

• In videoconferencing non-verbal communication from talking person is not possible often.

• Costly (requires optical fiber, bandwidth, software, audio-video room.)

Disadvantages

Cell phone• Introduction:• History:• Usages:• Advantages:• Disadvantages:

Introduction: • “The world is flat!” It

is said, and truly cell

phone has brought it closer than expected

and bringing people together.

In current time we can’t think our life without cell phone because in our daily life and all types of work is depended upon it. Cell phone is a device, enables anyone to contact anywhere in the world operated via satellite in the space.

History

• The first official mobile phone used in Sweden by the Swedish police in 1946, could make 6 phone calls before car's battery was drained.• Development of first cell phone was (creation of towers / cells) at Bell Labs in 1947.• In 1983, Motorola Dyna TAC 8000X made commercially available for $3,500.

History• 2nd generation: from the early 1990's smaller mobiles with better batteries got huge popularity. • 3rd generation: included 2 Megabits of maximum data rate indoors and 384 kbits for outdoor use. and include internet access and other modern innovations.• 1993 IBM developed first smart phone, Simon.

Uses

• Entertainment uses: (games, music, e-book, and digital television broadcast.)• Social uses: (phone call, text message, wireless internet access to e-mail, social networking websites)• Organization uses: (calendar, finance manager, address book, storage for data)

Uses• Hospital uses: (used to view image of x-ray, MRI, etc, means of communication between nurses and doctors).• Museum uses: (audio guide is provided through cell phones).• Education: (mobile provides access to lectures and test preparations).

Advantages

• Mobile technology is a key to keep in touch in the modern world.• Text messaging can be possible. • Cell phones aren't only used for communication, but for organizing schedules, making notes, playing music, games, and other applications.

Advantages

• Cell phones has revolutionized long distance calling and made it much more inexpensive.• Cell phones have also been helpful in court cases where they can be used as evidence.

Disadvantages

• Negative health effect.

(increases blood pressure, reduces production of melatonin which is related to disease linked to cancer).

• Increased stress level. (headache, difficulty in concentration, disturbance in sleep)

Disadvantages

• Male infertility.• Effect on children. (A one year old could absorb around double [the radio frequency (RF) radiation], and a five year old around 60%, more than an adult).• Risk in driving. (The risk of a collision was about four times greater when the driver was using the telephone or soon after a call).

Disadvantages

• Reduces privacy.• Effects on language.• Due to its convenience, people used to talk with mobile phone, rather than having face- to-face connection. It greatly hurts our human inter-relationship.• Effects on students.• No signal in remote areas.

Media of mass communication• Introduction:• Mass communication means “ Public

communication transmitted electrically or mechanically.”

• The messages are sent through different forms of mass media such as newspapers, magazines, films, radio, T.V., & internet.

• Media is plural of medium means channel. Therefore it can be defined as ‘who’ says ‘what’ ‘in which channel’ ‘ to whom’ and ‘with what effect’ (social message, entertainment, education)?

Media of mass communication• Function of Mass communication:• News & discussion may inform you.• Radio & internet programmes may educate you.• Films & T.V. may entertain you.• There are properly designed or written messages

given by people who are communicators.

Media of mass communication• History:• The term Mass communication is considered of 20th

century.• In olden time men on horse travelled long distance

to convey news of wars. • Pigeons were used as a postman to deliver the

messages. The invention of paper & printing and later news papers were first step to Mass media.

• Telegraph in 1835, phone in 1876, radio (invented by Marconi) in 1901, T.V. in 1920 became popular medium later.

Media of mass communication• Newspaper:• Provides information, interest,

advertisement and views.• Published daily, weekly or at regular interval.• First published in Germany, Italy and Netherland

in 17th century and then spread all over the world.• Involves selection and editing of information,

printing and presentation of event.• Journalism started in India during freedom

movement from leaders and reformers.

Media of mass communication• Television:• Television is one of the technological

marvels of the 20th century.• It was invented by Baird in 1920.• T.V. started first in Delhi in India in 1959 on

experimental basis.• From early 1990 satellite T.V. also came in India

then came Direct To Home (D.T.H.) Television.

• Films:

• Photographs taken by camera are

called ‘still photograph’ and logical

development from still photography

is called ‘ motion pictures or movies’.

A series of still photographs on films were projected in rapid succession on a screen.

• The motion picture machine is used to project the film into moving images.

• Talking picture was developed by Thomas Alva Edison in U.S.A.

Media of mass communication

Media of mass communication• The first Indian motion picture was Raja Harish

chandra by Dada Saheb Phalke and the first talking film was Alam Ara.

• Today films are our integral part of our lives.

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