2 - Canadian Chamber of Commerce of the Philippines

2 March — May 2012

HONORARY MEMBERS

Sydney GoulbournFounding President

Fidel V. ramoS

WaShinGton Sycip

alFonSo t. yuchenGco

BOARD OF TRUSTEES

Julian h. paynePresident

roGer dimmell1st Vice President

mercedeS l. marquez2nd Vice President

chriStopher bell-KniGhtTreasurer

atty. VirGilio del roSarioCorp. Secretary

Felino palaFoX

tammy lipana

erneSt loiGnon

Flora naceS-mateo

John ridSdel

BOARD OF GOVERNORS

amb. chriStopher thornley

JacK GaiSano

robert lee

roGer mandriaK

richard millS

Julian h. payne

celSo ViVaS

eSther tan

alFonSo S. yuchenGco iii

CEBU ADVISORY COMMITTEE

Jimmy chua

JoSe Jaime eScaño

heiKo KÄeFer

dr. nonito narVaSa

ritche riVera

our miSSion

To represent, support and promote Canada-Philippines business interests

PRINCIPAL OBJECTIVES

• To represent the collective business interests of the membership

• ToincreasethebusinessprofileandCanadianconnectionofthemembers

• To advocate improvements in the Philippines business environment tobenefitmembers

• To assist Canadian business get established in the Philippines

• To assist members in accessing business support resources

• To arrange events and facilities for members to exchange business experience, expertise, ideas and news

• To provide business oriented social opportunities

CANADIAN CHAMBER OF COMMERCE OF THE PHIlIPPINESUnit 1406 Antel Corporate Center 121 Valero Street, Salcedo Village

Makati City 1200 Philippines

Phone:+(632)843-6457•+(632)843-6466•+(632)843-6471

Fax: +(632) 843-6469 Email: [email protected]

Cebu Chapter:

12/F, Unit 1201 FGU Center, Mindanao Avenue, Cebu Business Park

Cebu City 6000 Philippines

Phone:+(6332)231-3368•+(6332)583-8708Email:[email protected]

www.cancham.com.ph

SECRETARIAT

Sean R. GeoRGet, Executive Director

Heidi H. del PilaR, Office Manager & Publications In-charge

GRace VentoSa, Marketing & Events Manager

Jemela ann Gomez, Administrative Officer (Cebu)

JeRRy aGaRin, Administrative Assistant

caRolina maRcelo, Office Assistant

President’s Page

JULIAN H. PAYNEPresident

Dear CanCham members and friends of CanCham:

We had an outstanding Annual General Meeting in Manila on April 26 and also a great Annual Plenary Session in Cebu on May 10. Both were notable for excellent attendance and participation by members. The atmosphere was greatly enhanced by the service provided by the Makati Shangri-La, Manila Hotel and the Marco Polo Cebu Hotel. The questions at the Annual General Meeting were the best I have heard in such meetings and provided constructive guidance about how we can improve our program of events to better meet the needs of members in a user friendly way. Thank you all!

On behalf of the nine Trustees you elected, I wish to thank you for trust you have in us to govern CanCham for the next year. We will do our best to justify this trust. To help us we welcome two new Trustees elected to serve as such for the first time: Mr. “Jun” Palafox and Mr. John Ridsdel. Both bring widely recognized experience in their respective fields of architecture and extractive industries that will broaden the perspective of the Board. The other Trustees re-elected are Christopher Bell-Knight, Roger Dimmell, Tammy Lipana, Ernest Loignon, Mercedes Marquez-Laurel and Flora Naces-Mateo as well as myself,

At the first meeting of the newly elected Trustees held on May 19, the Trustees re-elected Mr. Roger Dimmell as First Vice President, Ms. Mercedes Marquez-Laurel as Second Vice President and Mr. Christopher Bell-Knight as Treasure as well as myself as President. This represents a continuation of all in office and we thank the Trustees for their continued support for 2012-2013.

In accord with the By-Laws the Board of Trustees appointed Mr. James Dantow as a Governor as well as reappointing Jack Gaisano, Roger Mandriak, Esther Tan, Celso Vivas, and “Tito” Yuchengco as Governors. Ambassador Thornley has graciously agreed to continue ex officio as Chairman of the Board of Governors with Immediate Past President Richard Mills and myself also ex-officio members.

Lastly in terms of organization the Board of Trustees has re-established/established the following committees (with chairperson noted where so far appointed)• Communications and Media Committee (Ernest Loignon)• Events Committee (Mercedes Marquez-Laurel)• Membership Committee (Tammy Lipana)• Cebu Advisory Committee (to be appointed) • Agri-business and Renewable Resources Committee (Roger Dimmell)• Extractive Industries and Non-renewable Resources Committee (John Ridsdel)• Governance and Anti-corruption Committee (Celso Vivas)• ICT/BPO Committee (to be appointed)• Labour Mobility & Education Committee (to be appointed)• Water supply, Sanitation & Environment Committee (Julian Payne, a.i.)• Davao City and Mindanao Group (Julian Payne, a.i.)

As you can see we envisage an active year ahead with many varies opportunities for participation by members in areas of professional interest to them. Please take the initiative to contact the Secretariat if interested in becoming a regular member of one of these committees.

Several members have been asking me about the status of our search for a new Executive Director to replace Sean who will be leaving at the end of June. Briefly we have received a significant number of applications and the members of the Search Committee, headed by our Treasurer Christopher bell-Knight with our Governor James Dantow and our Trustee Tammy Lipana, have started reviewing the applications and preparing for interviews.

On a nostalgic closing note…but also one which reflects keeping up with the times: this will be the last hard copy issue of Canada Links. Moving with the time, CanCham is moving to an all-e communications program (excluding the Directory) with an updated website and e-news-letter service. With this move forward we hope to serve you better with more information, in a more timely manner, with better opportunities for interaction by you…and at lower cost.

4 5 March — May 2012March — May 2012

Publisher:canadian chamber oF

commerce oF the philippineS

Consulting Editor:Sean GeorGet

Production & Advertising:heidi h. del pilar

Editorial Staff :Grace r. VentoSaJerry l. aGarin

carol r. marceloJemela anne Gomez (cebu)

The views and opinions expressed in the various articles contained within Canada Links are not necessarily those of the Canadian Chamber of Commerce of the Philippines, Inc., nor it’s Board of Trustees, nor the individuals of which the board is comprised. The information provided within any news release or advertisement contained within Canada Links has not been verified by the Canadian Chamber of Commerce of the Philippines, Inc. Any claims, statements, or assertions made in any news release or advertisement are strictly the responsibility of the individual company or advertiser. The Canadian Chamber of Commerce of the Philippines makes no guarantee as to the accuracy of any claims, statements, or assertions in connection with the contents of any news release or advertisement appearing in Canada Links and disclaims all responsibility and liability that may arise.

CONTENTSSpecial Feature:

10 CanCham major Corporate members

15 InternatIonal ICt awards phIlIppInes — 2012

inSiGhtS:6 top 10 reasons why “bpo” is more fun in the philippines — by lauro Vives

in action:18 manila

» Monthly Networking Night » CanCham Executive Management Series » Annual General Membership meeting & Election » Foreign Chamber’s Networking Night

21 cebu » CanCham Members’ Plenary Meeting

reGularS:22 advocacy page

» Joint Foreign Chambers (JFC) meeting with DOF Sec. Purisima & DTI Secretary Domingo

23 business » Developing Asia growth subdued but steady-ADB Report

24 canada news » Latest issues on Canadian immigration law

25 cebu chapter » CrownWorldwideGroupopensnewofficeand

warehouse facility in Cebu

27 NewMembers’Profile28 members’ update30 Service directory


NASA Chief Information Officer (CIO) recently said to an open forum of NASA Center CIOs, “Why are we talking so much about ‘right-now’ technology instead of envisioning future technologies?” Such a forward-looking position bodes well for all of us to consider; no

matter what our purpose, in government or business. This is exactly the position the government of the Philippines has chosen for its positioning with regard to outsourc-

ing, captive or shared services operations,(or what is generally called BPO operations) relocating to the Philippines. Note, however, to use the term “BPO” to represent all the services above is a major misnomer - BPO is but one of several services described above. It is like asking a buddy to buy you a tube of Colgate, but make sure the brand is Crest, or asking for “Kleenex” instead of tissue paper. You get the picture. So in the spirit of our quirks and traits defining us as Filipinos, we’ll refer to everything from animation to call center to IT as BPO.

Our Government may not have NASA’s resources; however, its resolve is no less passionate. Here at XMG Global, we take predictions about the future very seriously; hence, we are providing whatever guidance we can, to aide in the development of well-informed government policy and direction decisions.

The beauty, of dealing with these issues, is we have the opportunity to discuss a very serious government strategy with relation to business applications, and how that strategy was positioned. But we’re not afraid to have a little fun, as we try to help you realize where we are; how we got here; and where we are headed. With the light-hearted style of a late-night talk show host, we take a serious subject, and will now provide, our Top Ten Reasons!

1 I t’s more fun to outsource in the Philippines because it has young and bright talents — The Philippine workforce is highly-skilled and competent; possessing a world-class education in IT and competitive infrastructure backed by

several multinational IT companies. Country estimations project 440,000 graduates (2012-2013); of those, an impressive 50,000 IT graduates are expected. Compared to other highly-populated countries, the Philippines might lack the overall numbers; however, our offsets will make potential employers smile. With the Philippines’ literacy rate of 92.6%,resourc-es are readily at hand, and the base of potential employees is here for the taking.

Most western countries have seen a median age creep; however, in the Philippines, it remains at 22.9. Translation: This country has a huge pool of young individuals; highly trainable, and largely untapped. This young generation, with their lack of work experience, allows business to have higher employee retention and continued growth, compared to their offshore counterparts. It is interesting to note, this younger generation still abides by parental house rules, even if they are over 18.

2 I t’s more fun in the Philippines because of education — In 1901 the Thomasites first established the first “normal” university in South East Asia. The location selected for that teaching university was the Philippines. The obvious

advantage was that the education system was structured using a western model. The government has displayed its com-mitment to improve the quality of education, by taking initiatives like the new K+12 policy from Department of Educa-tion and Roadmaps. Once again, these initiatives align it more with western education models. A western model does not preclude some experiences, which are totally Filipino. Where else but the Philippines would you find the ability to

convey or communicate over 30 messages thru facial expressions? From the most famous, “pointing with the lips” to the more common, “scratching your head when you don’t know the answer”, the experience is pure Filipino.

3 It’s more fun to outsource in the Philippines because of the English accent — The English accent of the workforce may not be the biggest factor in outsourcing jobs, but without a doubt, it is a differentiator. Other countries, like

India, are known for having a much more pronounced accent (although this is not as much of a factor in younger genera-tions). The accent of the Filipinos is more in line with that of an ethnic American; in part to the country’s strong historical background with the Americans. The country has maintained a strong relationship the United States since 1898, after the 400 years of Spanish colonization.

The Global English Corporation, based in Brisbane, California, posited some very interesting results with regard to English proficiency scores. Their results showed only one country, the Philippines, as scoring above a 7.0 BEI level; as compared with others in the top five with scores ranging from Slovenia’s 6.19 to Norway’s 6.54. A score of above 7.0 is described as possessing a high proficiency that indicates an ability to take an active role in business discussions and perform relatively complex tasks. This is particularly interesting because the Philippines, a country with one-tenth of the population of India, recently overtook India as a hub for call centers.

These factors combine translate to call centers having employees far better suited to dealing with customer concerns. This is the result of Filipinos having a better understanding of the intricacies of western culture. That difference, in turn, translates to the need for less cultural training, and reduced employee acquisition costs. Filipinos are ‘naturals’ when it comes to providing services.

In 2005, XMG Global pronounced the Philippines would surpass India in the global call center industry by 2010. At the time, this left some gasping in disbelief and doubt, and wondering what meds we were on (and rationally so, due to the huge population differential). An old adage says, the best payback to those who doubted you, is success. Our predic-tions were right on the money. To our delight (and perhaps their dismay) the Philippines topped India in late 2009, and continues to be the top destination for voice services. This is not to say we don’t have our own quirks with our brand of English. We say “shades” instead of “sun glasses” (never mind using them as hair bands), or refer to power interruptions as “brown outs”; but these prove to be of little matter, on the job.

4 It’s more fun to outsource in the Philippines because of lower costs — Lower business costs translate directly into higher business profits; let’s face it! The Philippines remains a less expensive choice. The typical operating costs of a

BPO company in the Philippines results in an average savings of 15,000 to 22,000 US dollars per annum. The daily mini-mum wage is set to approximately$10 per day, making it far cheaper to outsource in the Philippines. As such, Filipino salaries are but a fraction of their western counterpart’s. Based on an XMG Global study, Indian professionals are, on average, paid 37% higher than their Filipino counterparts. Another cost-reduction factor is the fewer number of legal holidays. The Philippines only has 18 holidays per year, compared to India’s 33, for example (though one might think Christmas begins in September and ends in January).

By: Lauro Vives


5 I t’s more fun in the Philippines because health is wealth — Labor cost in the Philippines is undeniably low. Despite these lower base salaries, employees view their compensation and benefit packages as a benchmark. Many profes-

sionals give importance to what a company offers to them in terms of benefits. According to XMG Global research, about 41.7% of the time, employees give value to medical privileges. Moreover 45.2% of employees would like those benefits to be extended to their families. About 70 to 80% of fresh graduates and experienced professionals are willing to work in shifting schedules; however, for Filipinos, work life balance is also a factor. About 6.5% of experienced professionals would take a new job, in order to work for a company that offers a good environment. Take note that Filipinos can sing and dance at the drop of a hat.

6 The recognition of the need to be multilingual to service the world — At present, the country is still experiencing scarcity in the supply of multilingual talent. An estimate of over than 6,000 multi-lingual’s in 2011 far exceeds labor

market projections. Last year, with insights and help from XMG Global, a tie up between the Board of Investment and IBM was formed to implement programs to enhance the capabilities of multilingual talent in general, but more par-ticularly in the BPO sector in languages other than English. This effort will play a crucial role to hit the industry’s goal of generating $25 billion in revenue by year 2016. This is yet another example of government and business working in concert to achieve a common goal.

What is noteworthy is that nearly 70% of the working multi-lingual speakers have never travelled to the country for which they speak the foreign language. Perhaps these are the Filipinos that like to bear foreign license plates on their cars– especially European plates.

7 Social mind-trend to be in a BPO company as hip employment — It is in the social mind trend of the Filipinos to work for a BPO company. This is because BPO companies are known for competitive compensation and benefits,

which attract many highly skilled workers. Depending on the educational background, many fresh graduates and ex-perienced professionals prefer to work for a BPO company (yes, this means IT, Call Center, BPO, Medical Transcription and the lot). In an XMG Global survey, about 12.4% Business graduates would prefer to work for a BPO companies, compared to 6.7% for Technical skilled graduates. Moreover, about 23.6% of technical fresh graduates and experience professionals stated their preference to work for High Tech (IT/Telecom) Companies in 2011. Today about 41.6% of ex-perienced professionals prefer to work for this industry, and the trend is growing. Working for a BPO is becoming hip, just like anything imported.

8 Building a nation – BPO outsourcing is a certainty in the Philippines; ensuring GDP growth — The BPO industry helps build the nation by providing more jobs for Filipinos, encouraging investments, and contributing to revenue of

the country. Because of the rise of this industry, an XMG Global study identified it as currently the largest in the private sector providing about 610,000 direct BPO jobs in 2011 alone.

The Philippine government is open to foreign investment and facilitates globalization. The country takes the initiative,

and recognizes the potential of the BPO industry growth as it helps the economy of the country. Thus, because of this initiative, the Government is currently developing a roadmap to further improve the industry by 2016.

If you notice, no matter how rich or poor Filipinos are, they manage to smile even for no reason at all. These results and future plans will put more smiles on any Filipino’s face.

9 Best place to be located in the Philippines — The Philippines has many economics zones housing BPO companies. There are about 248 locations established by Philippine Economic Zone Authority, which give opportunities for

investments, and locating business operations. Locations are strategically and widely-situated across the country; cho-sen for a combination of location (individual local governments have gotten involved, each touting the benefits of its respective location); labor and transportation availability; and costs. Current successes will ensure more of these eco-nomic zones will be developed. The government has responded to the changing needs of these economic zones, with a full range of infrastructure development. As required, airports, transportation links, and support has been modified or created from scratch. The involvement of local governments has bolstered the recognition that everyone benefits when these zones thrive.

However, note to investors and travelers. I think this is the only country in the world where nobody – family or friends – can enter an airport to say goodbye - unless they are also passengers. Perhaps it is to make room for the eight boxes one takes whenever Filipinos travel.

10 Being close to nature - a 7,000 island paradise — Aside from the advantage that companies can locate their busi-ness activities pretty much anywhere in the country, these locations give access to some of the most desired

tourist sites in the world. Employees have the best of both worlds; work opportunities far greater than those of the past (which far too often, involved leaving home and family to work abroad), and locations which each offer a wide variety of activities for leisure activity. The Philippines is a vacation destination all year round. Companies, which elect to establish their offices in these favorable locations are, in-effect, living in paradise.

Imagine, over 7000 is-lands of tropical climate that keeps your skin age-less while you increase the value quotient of your company. And one more – and this is impor-tant because life is about happiness and sharing - where else would you find a country where any-one who is eating greets you with the words “Let’s eat!”

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AGS Four Winds is the oldest and most established mover in the Philippines, originally set up in 1951 as Delbros International Moving, Inc. a company with a history of excellence and quality service born out of a culture of constant improvement in customer and client satisfaction. In 2000, there was a management buyout and the name was changed to Executive International Movers and in early 2008 the company was bought by AGS of France – the largest moving and storage firm in Europe.

Colliers International is a leader in global real estate services defined by our spirit of enterprise. Through a culture of service excellence, and a shared sense of initiative, we integrate the resources of real estate specialists worldwide to accelerate the success of our partners. We represent property investors, developers and occupiers in local and global markets. We empower our teams to partner with each client, listen to their unique business needs, design an integrated service offering and deliver enterprising solutions that make your property a competitive business advantage.

In 1901, the first Manulife life insurance policy was sold in the Philippines. A few years later, in 1907, Manulife received its license to formally operate in the Philippines. Since then, The Manufacturers Life Insurance Co. (Phils.), Inc. (Manulife Philippines) has grown to become one of the country’s top ten life insurance

Mercan Canada Employment Phils. Inc. is now the leading provider of manpower recruitment services in Canada and soon to the United States of America with the corporate head office located in Montreal, Quebec Canada. Mercan provides reliable and responsive service for highly qualified skilled trade, technical, service and health personnel.

We have sent over 3,000 workers to Canada since 2006 and in the process of sending another 2,000 workers this year 2009. Mercan Capital Ltd., its affiliated company, is one of the largest and most successful immigration-consulting firms.

NetSuite Inc. is a leading provider of business management software that enables companies to manage core business processes in a single system that is delivered and accessed entirely from the Internet “cloud.” Our software provides businesses of any size the capability to do Enterprise Resource Planning (ERP) and Accounting, Customer Relationship Management (CRM), and Ecommerce—all at a fraction of the cost and complexity of traditional, on-premise applications.

CanCham Major Corporate Members 2012-2013

AGS FOUR WINDS INTERNATIONAl MOVERS

AGS Four Winds also has an office and warehouse in Cebu which provides services to organizations and individuals who are located in the Visayas and Mindanao. AGS Four Winds is one of the few relocation firms in the Philippines that have an office outside Metro Manila with a full time presence of experienced staff dedicated to moving household goods.

AGS Four Winds is a member of the International Moving Federation (FIDI) based in Brussels. After undertaking a rigorous certification program, AGS Four Winds was awarded the FAIM quality certification. AGS Four Winds is proud to be part of the group of companies who have achieved the FAIM certification. We are also affiliated member of internationally recognized moving associations such as the Household Goods Forwarders Association of America (HHGFAA), British Association of Removers (BAR) and the Far East Movers Association (FEMA).

AGS Four Winds specializes in the following areas: International door-to-door removals of household—goods and personal effects • Domestic door-to-door removals including any province in the country • House and office removals • Document storage/file management • Household goods and personal effect storage—including secure vault for valuable items and documents • Climate controlled storage • General / project cargo handling • Commercial shipments • International pet transport • Vehicle transport • Fine arts and antique handling

AGS Four Winds has a worldwide network of 120 branches in 78 countries that enables us to be in a position to offer comprehensive door to door service both sea and air freight and fully containerized bonded storage facilities. We are part of the largest European moving and storage firm and we pride ourselves on providing a quality seamless service to our clients.

AGS Four Winds can move you around the corner or around the world with the same expertise. Try AGS Four Winds and see how extremely satisfied you will be with the quality personal service!

COllIERS INTERNATIONAl PHIlS., INC.

We are backed by the financial strength of FirstService Corp., a strong diversified capital partner, allowing us to invest in major client resources. As a result Colliers is consistently ranked in the Global Outsourcing 100 by the International Association of Outsourcing Professionals and as the world’s number two commercial real estate brand by the Lipsey Company.

COLLIERS INTERNATIONAL IN THE PHILIPPINESColliers International established its’ presence in the Philippines in 1994 and is now a market leader in commercial

real estate, synonymous with quality, reliability and total customer satisfaction. Specialization distinguishes Colliers. With the resources of 325 staff in the Philippines, we help you make decisions with confidence - using our deep market knowledge and expertise to achieve your goals

A TOTAL SOLUTION PROVIDER> Corporate Solutions > Residential Sales & Leasing > Office Services> Real Estate Management Services > Industrial Services > Valuation & Advisory Services> Investment Services > Research > Retail Services> Project Management

MANUlIFE PHIlIPPINES

companies. Manulife Philippines’ agency force is considered to be amongst the most professional in the local life insurance industry. The same quality service and financial integrity that has allowed it to endure for 100 years and beyond will continue to bring Manulife Philippines success in the new millennium.

Manulife’s agency retention standards play a key role in maintaining a professional agency force. The Company continues to focus on recruiting and training quality Sales Associates in its tradition to provide professional service for its customers and stakeholders.

Headquartered in Metro Manila, today Manulife Philippines reaches out to the archipelago with numerous strategically located branch offices and a team of more than 1,500 full time professional agents.

Manulife Philippines was a key participant in the Company’s demutualization project. This structural change paved the way for Manulife Financial Corporation (MFC) to list its shares on the Philippine Stock Exchange (PSE). In 1999 MFC made history by becoming the first foreign company to list at the PSE. This has significantly improved Manulife Philippines’ public visibility and reinforced Manulife’s commitment to the Philippines’ insurance marketplace. As of end-January 2010, Manulife continues to be the largest company (by market capitalization) listed on the PSE.

Manulife Financial is a leading Canadian-based financial services group serving millions of customers in 22 countries and territories worldwide. Operating as Manulife Financial in Canada and Asia, and primarily through John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were C$446 billion (US$440 billion) as at March 31, 2010.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com.

MERCAN CANADA EMPlOYMENT PHIlIPPINES, INC.

Since 1989, more than 25,000 individuals of all origins have been able to establish permanent residency in Canada by entrusting their applications with Mercan.

Mercan Canada Employment Phils. Inc. is an industry leader in the field of foreign recruitment and placement. We provide comprehensive and customized solutions for large and small business owners, Human Resource professionals and foreign workers. With partners in every major industry and an entire team of talented and highly experienced professionals, including lawyers, consultants, technicians, and support staff, we are dedicated to providing each of our clients with the best service. We are committed to deliver exactly the required services at 100% guaranteed satisfaction. We are a customer-facing, market-oriented professional organization that communicates with clarity, honesty, integrity and respect in all relationships. We are passionate about, and committed to, the success of our clients. To maintain our leadership in this business, we are devoted to continuing education and development so we can respond constructively and proactively to changing expectations and regulations.

With 20 years of experience in immigration, investment and recruitment consulting, Mercan has built a world-wide network that provides us the ability to work directly with a great number of foreign workers. Our knowledge and expertise in immigration processes allows us to bring foreign workers to employers in minimum time. At Mercan Canada Employment Phils. Inc., we reduce the workload that the employees and the employers should face in recruiting foreign workers. Avail our services and enjoy the Mercan Recruit Advantage!

--> Consult --> Recruit --> Selection --> Deliver --> Partner Mercan Recruit Advantage Process

NETSUITE (PHIlIPPINES), INC.

The company is headquartered in Silicon Valley in the US, and is listed in the New York Stock Exchange trading under the symbol “N.” The company was founded in 1997, and has since grown to well over 1,000 employees, serving over 10,000 customers, from more than ten offices in four continents around the world. Of NetSuite’s 1,000 employees, nearly 400—representing all of the functional departments of the company, are based out of its Philippine office in RCBC Plaza in Makati City.

The Philippine office was initially set up in 2007, and started out purely as a center for back-office processing work. Today the center has grown to become a strategic enabler of the company’s operations—with many of its employees doing high value, knowledge intensive, innovative work such as financial accounting and management, systems audit and compliance, customer service and support, systems and business process consulting, training and education, even product design, development and quality assurance.


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PHILIPPINE OPERATIONSSun Life Financial in the Philippines offers a wide spectrum of products that

includes Life Insurance, Accidental Insurance, Pension Plans, Education Plans and Mutual Funds.

Sun Life Financial is represented in the country by its life insurance arm, Sun Life of Canada (Philippines), Inc. (SLOCPI); its mutual fund manager, Sun Life Asset Management Company Inc. (SLAMC); and its pre-need business distributor, Sun Life Financial Plans Inc (SLFPI).

SGV & Co. is the Philippines’ largest professional services firm with eight offices across the country. It employs 2,300 people.

SGV professionals from various disciplines provide integrated solutions that draw on diverse and deep competencies in assurance, tax, transaction advisory, and services. Upholding the highest standards of quality, the Assurance and Advisory Business Services division of SGV & Co. has been ISO-certified since 1996. SGV & Co. counts among its clients the most prestigious Filipino and international business organizations operating in the country.

SGV & Co. has played a leading role in the national accounting profession for many years, and former SGV partners fill many of the top elective posts in Philippine professional organizations. There are about 32,000 SGV alumni worldwide and in the Philippines, many hold high positions in the private and public sectors. SGV & Co.’s track record has remained unmatched in the region. It has accumulated invaluable resources in more than 60 years of operation — highly qualified

TELUS International Philippines brings extensive experience in building world-class, global outsourcing solutions for leading North American clients. Now with a growing list of Fortune 500 clients and close to 9000 employees, TELUS International has become a leading provider of contact center and IT services to

The best of the East meets West in Manila, Philippines. A well-educated, professional and multilingual workforce that understands North American Culture and Customer Service. Modern Technology and communication infrastructure in a stable political environment. A fast-growing economy with attractive, cost-effective competitive advantages for global and other businesses.

TVI Resource Development (Phils.) Inc. (TVIRD) is the Philippine affiliate of TVI Pacific Inc. (TSX: TVI), a publicly-listed Canadian mining company focused on the exploration and production of precious and base metals from district scale large system, high margin projects located in the Philippines. TVIRD has assembled a team with exceptional skill in all aspects of mining and exploration and has acquired, or applied for, an impressive portfolio of properties in the Philippines.

PLDT Alpha Enterprise is more than just a new name; it¹s the committed brand of a transformed ICT leader. Through its mission to put “Relationships First”, it recommits to be always in tune and in sync with a more dynamic and savvy Enterprise market. It is the ALPHA Enterprise customer who has shown the way to Alpha. It is PLDT ALPHA Enterprise who will respond and deliver.

SUN lIFE OF CANADA ( PHIlIPPINES), INC.

Sun Life of Canada (Philippines), Inc. or SLOCPI pioneered life insurance in the Philippines in 1895. Since then, it has grown dramatically to become a diversified financial services institution providing a wide range of products and services to individuals and corporations, meeting their needs for protection, wealth accumulation and management.

It ranks as one of the top two life insurance companies in the Philippines with a million individual and group life policyholders nationwide. The company is backed by a network of over 3,000 agents and some 600 employees. As of 2010, SLOCPI’s total assets stood at over P90 Billion.

In 2000, Sun Life Philippines introduced its first subsidiary, the Sun Life Asset Management Company, Inc. or SLAMC. The company is the fund manager and principal distributor of the biggest family of mutual funds in the country – the Sun Life Prosperity Funds. It is the first in the industry to have an accounting system that adequately complied with the standards set by the International Accounting Standards (IAS). SLAMC benefits greatly from the expertise of its mother company’s close association with MFS Investment Management – the inventor of mutual funds in the U.S.

Then in 2001, Sun Life Philippines launched its second subsidiary, Sun Life Financial Plans, Inc. or SLFPI. The company is the sole distributor of Sun Life’s Pension and Education plans in the country. It is the first pre-need company in the Philippines to offer participating pension and education plans.

As a multinational organization, Sun Life Financial is committed to conducting its business with fairness and integrity -- a commitment that is based on a fundamental belief in law and honesty.

The quality of the company’s asset structure has been recognized by Standard and Poor’s and the A.M. Best Company, which accorded Sun Life of Canada’s high positive ratings.

SYCIP GORRES VElAYO & CO.

and competent staff, state-of-the-art facilities, and an enviable global network. The Firm envisions not only to give value-added services to its clients but, more importantly, to become a partner in their growth and development.

SGV & Co. is a member practice of Ernst & Young Global. Ernst & Young, a global leader in professional services, understands the business issues that are important to senior executives. With extensive business knowledge and hands-on industry experience, the global Ernst & Young organization can implement a broad array of solutions to help companies capture growth, improve financial performance, and manage risk — anywhere in the world. Its 130,000 people serve as trusted business advisors in more than 140 countries, offering auditing, accounting, tax, and transaction advisory services across all industries to many of today’s leading global corporations as well as emerging growth companies.

TElUS INTERNATIONAl PHIlIPPINES, INC.

clients in the utilities, IT, telecom, consumer electronics and financial services industries.TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully

redundant, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our agents are dynamic and can quickly and effectively resolve customer inquiries. All of which underpins the TELUS commitment to clients: superior service quality and cost-effective delivery.

What does it mean to work with TELUS?You don’t just hire a vendor, you gain a partner. Partnering with TELUS International promises more

than just an outsourcing arrangement. By working with TELUS, clients can access a high-quality, lower cost, customer-centric solution - all backed by a multi-billion dollar Canadian telecommunications company. You don’t just get people who get you, you get people who get your customers.

TELUS International is consistently recognized by clients for exceeding customer service metrics. Our communication skills and cultural training programs allow our agents to engage customers more effectively, with friendly, efficient service. When customers deal with our agents, they know they have proactive individuals on the line - people they can trust for solutions ranging from simple to complex. You don’t just save more money,you make more money.

At TELUS International, we take the time to understand the client’s business to tailor a solution that meets their unique requirements. This allows us to put forward well thought-out solutions that not only serve client customers better, but also help them realize their revenue targets. You don’t just hear promises, you see performance.

Our goal is to be the number one outsourcing provider to all of our clients. This motivates our team to think outside the box and look at client’s challenges as our opportunities. Our award winning programs are a testament to how we do business. You don’t just get a greater piece of the pie, you get greater peace of mind. Our ability to provide peace of mind and build long-term partnerships stems from our financial strength and continued growth. TELUS International Philippines is backed by TELUS International, Inc. - a fully-owned subsidiary of Canada’s second largest telecommunications company, TELUS Corporation.

Our Fundamentals-Hands-on Management TELUS International’s senior management and operations team is based in Manila and working US business hours, keeping a close watch on our clients’ businesses. The team is composed of call center veterans with US call center expertise, as well as deep understanding of Philippine business practices. TELUS International has become one of the key players in the industry and one of the few with Filipino roots. This gives the management team better insight into what motivates the Filipino agent as the industry matures.

TRANSCOM WORlDWIDE PHIlIPPINES, INC.

This Southeast Asian financial and business hub has long been recognized as a region that seamlessly merges the competitive economic advantages of its off-shore location with its European connections. Today, over 500 multinational companies operates from the Philippines.

Now, Transcom Asia has brought its successful business model for contact center operation and outsourced business processing to Manila.

Transcom Asia is a Canadian success story making its mark in the competitive global center industry. Over the past decade, Transcom has grown rapidly servicing a select list of clients ranging from fast-growing businesses to Fortune 1000 multinationals. With clients in sector ranging from telecommunications to financial services to broadcasting to retail, Transcom has acquired an extraordinary degree of experience across innovative industry sectors.

Transcom offers a global geographical coverage encompassing an extremely competitive cross-border service. This enables our client to focus on their core business, reduce their cost and develop in their markets.

THE TRANSCOM ASIA MODElThe same business model that has made Transcom successful in Europe and North America is in place in Manila

Operations. A key aspect of Transcom’s business model is its ability to recruit, train and retain the best people in the call center business. The company’s corporate culture incorporates and promotes values of honesty, dignity and respect – all of which encourages professionalism, personal development and opportunities for career advancement.

Transcom Asia’s Manila management and frontline agent receive the same extensive customer service training provided to Transcom Worldwide agents and managers. Transcom Asia also leverages Transcom’s cutting-edge call center technologies and software applications, which drive efficiencies and productivity using statistical quality controls and continuous improvements.

TVI RESOURCE DEVElOPMENT PHIlS., INC.

PHIlIPPINE lONG DISTANCE TElEPHONE COMPANYThe PLDT Corporate Business Group has been re-launched as PLDT ALPHA Enterprise,

reflecting its leadership position in the Enterprise ICT market.Alpha denotes ³the first², ³the beginning². It is also assigned to the leader who holds the

top rank in any group or association, for example the ³Alpha² wolf in the pack.Rebranding the PLDT Corporate Business Group was a response to the new needs the top

enterprise clients who themselves occupy the highest ranks in business and industry. Quite simply, they are Alpha clients who require an end-to-end Alpha ICT partner.

PLDT ALPHA Enterprise claims its long held position as the leading telco in the Philippines and the most respected worldwide. It is the country¹s “Carrier of Carriers” with the unmatched extensive NxGN network, MEF 9 and 14-rated Carrier Networking Technologies, and the most insightful custom-built solutions for the Alpha enterprise customers who demand it.

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Vicsal Development Corporation (VICSAL), is a private family corporation primarily engaged in the retail business. It owns and operates a chain of department stores and supermarkets popularly known as Metro.

Incorporated in 1981, Metro opened its first department store and supermarket in 1982. Its inception was through the vision of the late Sir Victor Gaisano, a seasoned retailer and one of the revered members of the Gaisano family. With the help of his wife, Sally Gaisano, and four children — Margaret, Jack, Edward and Frank, Victor Gaisano envisioned a department store and supermarket that will offer quality and a variety of merchandise in a friendly atmosphere and at prices that are highly competitive and reasonable. Metro’s vision is to become a world-class retail store and enjoy the process of attaining it. Its mission is to provide quality environment, quality service, and to be

CANATUAN GOlD-COPPER OPERATIONSTVIRD is a domestic corporation incorporated under Philippine laws, and operates a mining project

in Sit io Canatuan, Barangay Tabayo, Municipal ity of Siocon, Province of Zamboanga del Norte. The basis of the mining concession is the Mineral Production Sharing Agreement (MPSA No. 054-96-IX) by and between the Philippine Government on one hand and Mr. Ramon Bosque (claim owner) and Benguet Corporation (operator) on the other as contractor entered on October 23, 1996. On June 16, 1997, the contractor executed a Deed of Assignment in favor of TVIRD conveying all the contractor’s rights under the MPSA. The transfer was approved and through the Order of the Secretary of the Department of Environment and Natural Resources dated May 14, 1998, the MPSA was registered in the name of TVIRD. The MPSA has a term of 25 years, renewable for another period, and grants the contractor the “exclusive right to explore, develop, and utilize for commercial purposes gold, silver, copper, zinc and other minerals existing within the contract area. TVIRD’s Canatuan Mine began mining and milling operations in mid-2004 producing gold and silver doré. The project covers a mining concession wholly owned by TVIRD consisting of 508.3396 hectares that encompass a polymetallic sulphide deposit replete with gold and silver, incidentally falling within the Ancestral Domain of the Subanon Indigenous People.

BEYOND CANATUANTVIRD is now looking beyond the development of the Canatuan sulphide plant to its second development-stage

property and planned production center at the Balabag Gold and Silver Project in Bayog, Zamboanga del Sur. The company plans to advance development activity at Balabag in the near term with the intention of augmenting the cash flows being generated at Canatuan. While the scoping study produced on Balabag in early 2008 provided data on a full-scale production plant, TVIRD is currently evaluating strategies to establish a pilot plant, which would require significantly lower capital expenditures, in order to bring the project into production much more quickly. Cash flows from the operation could then be reinvested into staged expansion and improvement of the plant, to further increase production and cash flow, as well as contributing to advancing exploration activities. This is the same strategy that was previously employed to bring the Canatuan mine into initial commercial production. As arguably the most experienced foreign operator in this region of the Philippines, TVIRD is confident it can execute this strategy again. TVIRD’s exploration personnel will also continue examining the significant upside potential of its largely unexplored land position in other areas in the Zamboanga Peninsula. This extensive portfolio of properties represents the forward opportunities for the company. The tenements have the potential for hosting large porphyry copper-gold and epithermal gold deposits. In addition to follow-up work on prospective discoveries already made at the Tamarok, Tapisa and Bonbon projects, TVIRD will be advancing exploration across its broader property package with the intention of discovering the Philippines’ next significant deposit.

CEBU CHAPTER

responsive to customers’ needs in the highest current standard. Metro was built firmly on the philosophy of customer centeredness.

Today, Metro is known for its comfortable and friendly outlets that offer a wide assortment of fresh and quality products at reasonable prices. Their retail activities typically range from supermarket operations, department store operations, appliances, fine jewelry, pharmacy, fast food outlets, bakeshops, coffee shops, photocopying, framing, embroidery and gift wrapping services. Through a series of expansions and partnerships with Ayala Land Inc. and other major developers, it now operates 8 retail outlets, located in the cities of Cebu with two, Mandaue, Legazpi, Lucena, Bonifacio Global City, Taguig City and Angeles City, Pampanga. All Metro Department Stores and Supermarkets are located inside multi-level store buildings.

OTHER BUSINESS UNITSInvestment House - Vicsal Investment Inc.; Banking – Wealthbank, Stock Brokering - Vicsal Securities and Stock

Brokerage, Inc.; Mutual Fund - Filipino Fund, Inc.; Other Finance Services - Prime Asia Pawn & Jewelry Shop, Inc., Real Estate Development, Residential and Commercial - Taft Property Venture Development Corporation; Travel - Grand Holidays Travel and Tours, Inc.; Logistics - Cargo Bayan Inc.; Social Responsibility - Vicsal Foundation, Incorporated

FUTURE BUSINESSESThe Pacific Mall built to complement Super Metro Mandaue was completed early this year 2011. Two floors are already

being added to Metro Ayala Cebu. Four Metro stores are also being planned to open in Naga, Cebu; Maasin, Leyte; Alabang and Cavite within the next 2 years which will double the current total selling area.

VICSAL has an ardent desire to touch the lives of their consumers. That is why more than a business, it sees every enterprise as an opportunity to uplift surrounding communities.

VICSAl DEVElOPMENT CORPORATION (VICSAl)

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SPECIAL FEATURE

WINNERS OF EACH CATEGORIES

Accenture in the PhilippinesBPO COmPany Of the year

Convergys Philippines Services CorporationBPO emPlOyer Of the year

HSBC Electronic Data Processing PhilippinesShared ServiCeS exCellenCe Of the year

IBMNoN-Voice excelleNce of the Year

Tata Consultancy Services (Philippines) Inc.BeSt new BPO lOCatOr Of the year

Ingram Micro Shared Services CenterfaSteSt GrOwinG BPO COmPany Of the year

Maersk Global Services Center (Philippines), Ltd.mOSt innOvative BPO COmPany Of the year

Hewlett-Packard Asia Pacific (HK) Ltd. Phils. ROHQQuality PrOGram Of the year

Lilia De Lima • Monchito Ibrahim • Vergilio PeñaiCt individual COntriButOrS

SponSorS

partnerS

organizerS

Co-preSenterS


BPO COmPany Of the yearaccenture in the Philippines

AEGISConvergys Philippines Services Corporation

IBMSitel Philippines Corporation

Stream Global ServicesTeleperformance Philippines

TELUS International Philippines

Shared ServiCeS exCellenCe Of the year

ANZ Global ServiceshSBC electronic data Processing Philippines

Ingram Micro Shared Services CenterMaersk Global Services Center (Philippines), Ltd.

Regus Service Centre Philippines B.V.

NoN-Voice excelleNce of the YearANZ Global Services

iBmIngram Micro Shared Services Center

Maersk Global Services Center (Philippines) Ltd.Pointwest Technologies Corporation

RCG IT Philippines, Inc.

BeSt new BPO lOCatOr Of the yeariOpexVocus

tata Consultancy Services (Philippines) inc.

iCt individual COntriButOr awardlilia de lima

monchito ibrahimvirgilio Peña

BPO emPlOyer Of the yearAccenture in the Philippines

AEGISconvergys Philippines Services corporation

GenpactSitel Philippines Corporation

Startek Philippines, Inc.Sutherland Global Services Philippines

Teleperformance PhilippinesTELUS International Philippines

mOSt innOvative COmPanyHewlett-Packard Asia Pacific (HK) Ltd. Phils. ROHQmaersk Global Services Center (Philippines), ltd.

SPi GlobalStartek Philippines, Inc.

Wipro Philippines

faSteSt GrOwinG BPO COmPany Of the year

Alorica Inc.InterGlobe Technologies Philippines

ingram micro Shared Services Center PCCW Teleservices (Philippines), Inc.

Startek Philippines, Inc.

Quality PrOGram Of the yearHeadstrong

hewlett-Packard asia Pacific (hK) ltd. Phils. rohQLogica Philippines, Inc.

PCCW Teleservices (Philippines), Inc.RCG IT Philippines, Inc.

SPi GlobalThomson Reuters Manila

FINALISTS

From L-R: Lito Tayag - Country Managing Director, Accenture in the Philippines; Cassandra Sotto - Director, Business Process Delivery for Philippines, IBM; Alex Wozniak - General Manager, Ingram Micro Shared Services Center; Kristina Beckendorf - Managing Director, Global Delivery Lead Liner Operations & Head of Business Relations Management, Maersk Global Services Center (Philippines), Ltd.; Monchito Ibrahim; Virgilio Peña; Noel Mendoza - Director, Global Deliver Center, Hewlett Packard Asia Pacific (Hong Kong) Ltd., Phils.; Vikram Singh - Country Manager, Tata Consultancy Services (Philippines) Inc.; Carlo Jose - President & Head of GSC Philippines, HSBC Electronic Data Processing Philippines; and Victoria Mueco, Country Manager for Customer Management Operations, Convergys Philippines Services Corp.

Sean Georget – Executive Director, CanCham; Richard Mills - Chairman, International ICT Awards - Philippines 2012; Cyril Rocke, Director, European Chamber of Commerce of the Philippines; Robbie Bassig – Isla Lipana PriceWaterhouseCoopers; Alejandro P. Melchor III, Information & Communications Technology Office Department of Science & Technology; Don Felbaum - Head - ICT Committee, American Chamber of Commerce ; Gigi Virata, Senior Exec. Director, Business Processing Association of the Philippines

WINNERS

JudgES


Monthly Networking NightHowzat • March 21, 2012

CanCham Executive Management SeriesNew World Hotel • April 24, 2012

Annual General Membership Meeting and ElectionMakati Shangri-La, Manila • April 26, 2012


ForeignChamber’s Networking Night CanCham Members Plenary MeetingMarco Polo Plaza • May 10, 2012

Through its social commitment and environmental protection programs, TVI Resource Development (Phils.) Inc. has made sustainable development possible for its Subanon indigenous hosts.

At its copper-zinc project in Canatuan, Siocon, Zamboanga del Norte, the human rights paradigm has guided the Company as it implements community development projects that can be sustained beyond the life-of-mine and into the future.

Know how the Company is making this happen. Visit www.tviphilippines.com today.

In Canatuan, responsible mining isa catalyst for sustainable development.

The Bellevue • May 24, 2012

Supported by:

Metro Colon I Super Metro Mandaue I Metro Ayala Center I Metro Legazpi I Metro Lucena I Metro Market!Market! I Metro Food & Fashion

Sean Georget (CanCham), Henri Ortiz (French Chamber), Roger Dimmell (CanCham), Roger Lamb (British Chamber), Rick Jenning (AmCham), Chris Ward (ANZCham), Nobuo Fujii (Japanese Chamber), Hubert d’Aboville (ECCP) & Ryan Chan (The Bellevue)


Joint Foreign Chambers (JFC) meeting with dOF Secretary Cesar V. Purisima and dTI Secretary gregory L. domingo

On May 23, 2012, the Joint Foreign Chambers (JFC) met with Department of Finance (DOF) Secretary Cesar V. Purisima and Department of Trade and Investments (DTI) Secretary Gregory L. Domingo at the DTI OSEC Conference Room, DTI Building in Makati City. The following topics were

L- R: JCCIPI VP Nobuo Fujii, ECCP VP Michael Raeuber, JCCIPI President Takashi Ishigami, CanCham ED Sean Georget, ECCP President Hubert d’Aboville, DOF Secretary Cesar Purisima, CanCham President Julian Payne, DTI Secretary Gregory Domingo, AmCham President Rhicke Jennings, KCCP President Edward Eun-Gap Chang, AmCham/ICIP SA John Forbes, ANZCham President Ian Porter, SMI Finance and Commercial Manager Justin Hillier, and ANZCham ED Angie Pettersson (DTI Usec. Adrian Cristobal also attended.)

highlighted at the meeting:• Government shares in mining revenues. • Foreign ownership restrictions. • Air safety. • Excise taxes for Alcohol, Cigarettes, and Tobacco. • DICT creation.• Common Carriers Tax/Gross Philippine Billings

Amendments.• Rationalization of Fiscal Incentives. • Customs Modernization and Tariffs Act.• National Single Window System. • Wage Increase. • Creating green/blue lanes or integrity lanes. • Implementation of new Tax Credit Certificates. • Inclusion of baseload power projects in the new

Investment Priorities Plan. • DOF Position on MRT- 7.

Developing Asia growth subdued but steady - ADB Report

Weak global demand will weigh on developing Asia in 2012 but growth rates in most economies remain robust and should tick back up in 2013 with private consumption

providing support, the Asian Development Bank (ADB) says in a new report.

ADB’s flagship annual economic publication, Asian Development Outlook 2012 (ADO 2012), forecasts gross domestic product (GDP) growth in developing Asia at 6.9% in 2012, rising to 7.3% in 2013. GDP expanded by 7.2% in 2011 after growing 9.1% in 2010, as the region rebounded strongly from the global financial crisis.

“Continued uncertainties in the eurozone and a further slump in global trade pose the biggest threats to the growth outlook,” said Changyong Rhee, ADB Chief Economist. “At the same time, Asian economies are gradually diversifying into new markets, private consumption is trending up and the region has limited direct financial exposure to the eurozone—which should help sustain its momentum.”

External trade was subdued in 2011, but domestic demand helped take up some of the slack, with the region’s current account surplus falling to 2.6% of GDP from 4% in 2010. Inflation is gradually easing, but remains a potential threat given volatility in food and fuel prices. A significant dip in investment late in 2011, and the possibility of growing unpredict-ability in foreign capital flows in and out of the region are other factors policymakers must be wary of.

Asia must be ready to respond to any further major shocks in the eurozone which could stall an exports recovery, dry up trade finance or undermine key global supply chains―where Asia plays an integral role. Most economies in the region have sharply improved finances in the wake of the 2008 global financial crisis and have the capacity to respond to further external weakness. “There is no clear case for short-term policy responses, but if inflationary pressures build up again and capital inflows resume, there may be a need to readjust monetary policy to maintain price stability,” Mr. Rhee said.

In the longer term, policymakers will need to strike a balance between paying down debt while supporting growth that is both inclusive and environmentally sustainable. Across the region, East Asia will see a deceleration in growth to 7.4% this year from 8.0% in 2011, weighed down by weaker exports and investment. People’s Republic of China, the world’s second largest economy, will lead the way with growth set to moderate to 8.5% and 8.7% for 2012 and 2013, down from 9.2% in 2011. South Asia will also remain subdued with growth of 6.6% in 2012, tempered by weak demand and fiscal limitations. The pace of expansion will accelerate to 7.1% the following year, driven by the Indian economy, which is projected to rise to 7.5%. Southeast Asia will see growth quicken, with GDP expanding to 5.2% in 2012 from just 4.6% in 2011, on the back of the continued recovery in the Thai economy.

Central Asia will see little change in economic activity for 2012, with projected growth of 6.1% reflecting the weak con-ditions in the eurozone and sluggish growth in the Russian Federation. Growth in the Pacific is set to moderate to 6.0% in 2012 and 4.1% in 2013, as Papua New Guinea, the largest economy in the region, sees a winding down of infrastructure projects that stimulated growth in 2011.


T he first major announcement by CIC is the fact the BUFFALO VISA OFFICE in USA was officially closed as at MAY 29TH, 2012. You can visit the following web link for an explanation of the changes in service standards for processing all types of applications

for persons resident in USA: http://www.cic.gc.ca/english/resources/manuals/bulletins/2012/ob427.asp

Latest issues on Canadian immigration law

The Immigration Minister Jason Kenney is constantly busy with his team by David H. Davis

If you represent persons who are citizens of Mexico, the CIC office has announced changes to make it easier to ob-tain police criminal record certificates from that country. Please see the web link at: http://www.cic.gc.ca/english/resources/manuals/bulletins/2012/ob422.asp The major change is that state-issued police certificates do not need to be requested anymore.

The minister has also made it easier for all of those ap-plicants awaiting pr visa to have their medical assessment extended if the current medical certificate is older than 15 months. This memorandum, which takes legal effect on June 1st, 2012, will only be applicable if outstanding medi-cal is only remaining issue once the visa officer has made final decision on all other aspects of the pending file ap-plication. Please see the following web link: http://www.cic.gc.ca/english/resources/manuals/bulletins/2012/ob423.asp

If you have a client who desires to live and work in Alberta, and they fit into the occupational definition for pipefitter and or steamfitter, then you will want to review the following web link which discusses that this tempo-rary foreign worker agreement has been extended to May 31st, 2013. Please see the following web link: http://www.cic.gc.ca/english/resources/manuals/bulletins/2012/ob279C.asp

The CIC department has also announced that they will issue PR cards to those applicants who qualify for renewal and will deliver the actual cards directly to their address, thus avoiding the painstaking process of the applicant having to attend to the nearest CIC office to retrieve their new card. This web link confirms this new procedure: http://www.cic.gc.ca/english/resources/manuals/bul-letins/2012/ob412.asp however, in this same operational bulletin, its possible for an applicant to only receive a one

year validity and the main reason for that is local cic officials familiar with the applicant may be anticipating or have already filed a section 44 report for in-admissibility.

The federal skilled worker applica-tions for PR status that were filed prior to Feb. 27th, 2008 will meet their fate once the BIA ( budget implementation act ) has been finalized. The BIA has to do with the refund of application fees for all of those applicants who applied prior to Feb. 27th, 2008. It will be important for all applicants to consider their legal posi-tion especially if they have children who were under 22 years of age prior to the announcement of the CIC in March, 2012 but whose children become 22 years and older and who may not meet the defini-tion of dependent child after March 29th, 2012. This is significant because many applicants will consider applying for PR status under the new criteria, but those whose children will no longer be accept-ed under the new criteria due to being over the age of 22 years, will not be so inclined if they know that some of their family members will no longer be able to receive immigrant visas. Please see the following web link: http://www.cic.gc.ca/english/resources/manuals/bul-letins/2012/ob413.asp

The Minister of Immigration is busy with many media announcements as well. see for example the following web link which discusses the new proposed BILL C-31 which deals with the refugee

determination system: http://www.cic.gc.ca/english/de-partment/media/releases/2012/2012-05-09.asp

The federal government is prepared to compromise with many of the opponents to this proposed legislation and that is an initial 14 day detention review with subsequent reviews taking place every 180 days, unless of course the person concerned is able to substantiate their request for refugee status and is considered a genuine refugee. The main purpose of the new Bill is to try to deal with the ar-rival of boat persons who make refugees and others who take advantage of our refugee protection system and make what is considered a bogus refugee claim. It is important to

Crown Worldwide Group opens new office and warehouse facility in Cebu

The Crown Worldwide Group, a worldwide leader of global mobility, relocation services, information management and fine arts and high value logistics recently opened a new branch in Mandaue City, Cebu, Philippines. Crown’s newest facility aims to support the

rapidly growing records management and relocation businesses in the region. Crown Cebu’s 650 square meter warehouse and office facility has 24 hour security, closed-circuit television cameras

and is equipped with a fire detection system. The new facility has helped strengthen regional market share and stands as a collaborative arm of Crown Manila. Camilla Brooks, country manager for Crown Philippines states: “Cebu’s growth in recent years means that, in order to remain a dominant player in the relocations and records industry in the Philippines, we must have presence in Cebu. The cooperative efforts of both offices will be critical to long term Crown Philippines’ success. We are so excited to have them on board!”

Cebu’s extensive international port facilities, accessibility to Asia and the rest of the world, have led more than a hun-dred multinational firms to establish manufacturing industries on the islands. As a result, Cebu leads the entire country in exports. Crown’s Cebu office is managed by Sidri Hilario, branch manager, who has 10 years of extensive experience in business development and operations management. Sidri said: The branch presence signifies Crown’s commitment and promises to our clients, wherever they are located.

report as well that though CIC has not announced publicly yet, there is expectation that visa posts such as BUFFALO and many inland CIC offices are going to be closed as the government tries to implement significant cost cutting measures all meant to reduce duplication of services and costs. However, it is important of course to ensure that the government can still meet its mandate of approving pr vi-sas for up to 1% of Canada’s population, even with the significant cost cutting.

If you wish to try to stay on top of all changes in Immi-gration Laws or announcements you should visit the web site of the department at: www.cic.gc.ca

The author is a CanCham member and could reach him at 204-956-2336 ext. 201 website: www.daviddavislaw.com/

continued from page 24 — Latest issues...


TRANSITIONS EXECUTIVE SEARCH INC.Lower Penthouse 12, BSA Suites, 103 Palanca St., Legaspi Village, Makati City, Philippines

Tel: +(632) 887-5720 • Fax: +(632) 887-5720

ABOUT TRANSITIONSTransitions Executive Search, Inc., a boutique screening firm, was founded on August 2008. The company’s vision is

to make it an innovative, leading search firm in the hospitality industry. Its mission is to provide clients with excellent, professional candidates and to serve both parties with extreme professionalism.

PERFORMANCE INDEX:Average days to complete an assignment: 35.12 daysCompletion Ratio: 65%Repeat Client Ratio: 26.07% Average days to present shortlist: 12.19 daysProductivity Quotient 58.60%

SAFETY PROJECTS INTERNATIONAl INC.P. Carmen Street, Alua, San Isidro, Nueva Ecija, Philippines 3106

Tel: (044) 940-6249website: www.spi5star.com

Safety Projects International Inc. was incorporated in Canada in 1982, and now operates in over 40 countries providing training, general consulting and auditing services.

Provide occupational safety and health training and auditing of high risk industries on a global scale, in addition to providing on line training of more than 800 topics with full client customization and internationally recognized certification and qualifications after successfully passing each modules examination. Safety Projects International is Canada’s largest Independent safety consultancy and owner of the International Trademark 5 Star Health & Safety Management System™ which covers General industry, Marine, Aviation, Hospital and Offshore oil & Gas exploration and production Industries.

Mission StatementThe Mission of Safety Projects International Inc. is to educate and influence management to adopt effective Safety

Health and Risk Control policies, practices and procedures that prevent and mitigate human and economic losses arising from accidental causes and adverse occupational and environmental health exposures.

To achieve its mission, The Company. has five interrelated services, currently in use in over 30 countries, these include:• Consultancy Services, 5 Star Health & Safety Audits• Training Films on Risk Control• Publications, Manuals, Books, C.D. ROM etc.• Management & Safety Practitioner Training

Dusit Thani Manila earns silver certification from EarthCheck

Award-winning flagship property of Dusit International - Dusit Thani Manila, has once again received a global recognition, this time, awarded with a Silver level certification by EarthCheck. (www.

earthcheck.org)

Earth Check is an internationally recognized environmental management and certification program designed for the Travel and Tourism industry. It helps determine a company’s stan-dard of environmental, social, and economic performance and requires compliance to inter-nationally recognized standards. This includes the reporting of Greenhouse Gas emissions (GHG) and consumption of natural resources.

In order for Dusit Thani Manila to gain EarthCheck Certified status, the five-star luxury hotel was required to submit a year’s worth of operational data to EarthCheck for Benchmarking purposes. This was then compared to the operational data submitted by similar organizations, before being rated against Baseline and Best Practice levels.

Dusit Thani Manila was also required to submit to independent, third party auditing, to verify the accuracy of their sustainability claims. Their policies require the use of energy-efficient lighting, the minimization of water consumption, recycling of solid waste products and use of recycled products whenever possible. This has resulted in a decrease in Greenhouse gas emissions (GHG) for the hotel’s operations.

Some of the on-going environmental efforts of Dusit Thani Manila are 24/7 Green Initiative and Dusit Green Hour

Dusit Thani Manila conducts every last Saturday of the month ‘Dusit Green Hour’ which is the monthly version of the Earth Hour. Dusit Green Hour is 60-minute hotel-wide lights-off campaign that has been going on since June 27, 2009 from 8:30pm to 9:30pm, an initiative in its continuous fight against global warming.

The monthly Dusit Green Hour is being conducted and participated by the entire Dusit Thani Manila consisting of the DFiT Fitness Center, Devarana Spa, main Hotel lobby and all its restaurants and bars. Hotel guests are also encouraged to switch off the lights in their rooms.

As this campaign endeavors to save Mother Earth that eventually saves energy cost for the hotel, all its dining guests are also being shared the saving benefits of this thrust by entitling them 30% discount on any food and beverage orders for dinner every last Saturday of each month.

EarthCheck is trusted by more than 1200 organizations in over 65 countries. It is used to measure key environmental indicators such as: energy and water consumption; total waste production and community commitment.

With Marriott Manila’s continuous market share leadership since 2011 by exceeding room revenue by 14%, catering by 19% versus budget, and revpar index change year above by 28%, Marriott Manila director of revenue strategies Catherine Ona won the revenue leadership management of the year by Marriott International. A title she holds for two years, she credits the department’s teamwork in steering the goal by focusing on strategies. Aside from this, the team brought home the prestigious sales and marketing special achievement award of the year which was based on the property’s unprecedented rate of growth despite the challenge in location and destination, unique sales staff deployment, effectively tapping e-commerce channels and social media while amassing corporate and MICE accounts made the two year old property the most sought after hotel for the past fifteen straight months. Shown in photo are the Marriott Manila Sales and Marketing headed by director Cristy Carreon.

Marriott Manila sales and marketing bags major awards

British School Manila chairman awarded MBE in Queen’s new year’s honours listfor his services to education in the Philippines

The British School Manila is pleased to announce that Her Majesty the Queen graciously appointed Chairman Simon Bewlay as a Member of the Most Excellent Order of the British Empire (MBE) in recognition of his services to education in The Philippines.

Simon was born in Birmingham in 1940, to Josey Bewlay (nee Plant) and Flight Lieutenant Ryland Bewlay.

He spent much of his career as a company Director in Asia, Africa, North America and the UK.

In Nigeria, he also served as Chairman of the Iron and Steel Employers Association and was part of a consultative panel established to advise the then Federal Commissioner of Labour. He was Director of International Operations for Norcros plc and later Director of Corporate Finance for Byrne Fleming (Pty) Ltd.

More recently Simon acted as Advisor to a number of Company Boards in Indonesia, whilst concurrently acting as Treasurer of Bandung International School. He has served as Chairman of the British School Manila for the last 10 years.

“Simon has made a tremendous contribution over many years to the development of the British School Manila. I am delighted that this has been recognised in the New Years Honours list. I offer my personal congratulations,” said British Ambassador Stephen Lillie.


NEW MEMBERSCorporate

COFFRAl ACCESS AND SHORING

unit 301 richbelt terraces19 annapolis Street 1502 Greenhills

San Juan city, philippinesTel:+(632)722-5355•+(632)584-3657

Fax: +(632) 584-3658email: [email protected]

website: www.coffral.com.ph

SAFETY PROJECTSINTERNATIONAl INC.p. carmen Street, alua, San isidro

nueva ecija, philippines 3106tel: (044) 940-6249

emails: [email protected]@yahoo.comwebsite: www.spi5star.com

dr. bill ponFret mSc; FioSh; rSpDirector

chriStopher tolentino

TRANSITIONS EXECUTIVE SEARCH IANC.

lower penthouse 12 bSa Suites103 palanca St., legaspi Village

makati city, philippinesphone: +(632) 887-5720Fax: +(632) 887-5720

Jeannie pilapilPresident & COO

mariano FuerteSHead Finance

In order to further pursue the Cancham mission statement and provide value added service to our members the Trustees are in the process of setting up a number of committees. Please see below the suggested committees and nominated Chair of each committee. Members interested in any committee can contact the chamber for more information.

COmmittee / ChairS:

EDITORIAL AND COMMuNICATIONS — Ernest Loignon

MEMBERSHIP — Tammy Lipana

EVEnTS REVIEw — Mercedes Laurel-Marquez

AGRI BuSINESS& RENEWABLE RESOuRCES — Roger Dimmell

ExTRACTIVE InDUSTRIES & NON RENEWABLE RESOuRCES

— John Ridsdel

IT & BPO COMMITEE — (TBA)

LABOuR MOBILITy — (TBA)

wATER, SAnITATIOn & EnVIROnMEnT — Julian Payne

GOVERnAnCE & AnTI CORRUPTIOn — Celso Vivas (TBC)

DAVAO wORKInG GROUP — Julian Payne

The Board has now convened and nominated the following representatives in executive positions:

exeCutive COmmittee:

JuLIAN PAyNE — PresidentROGER DIMMELL —1st Vice President

MERCEDES L. MARQUEz —2nd Vice PresidentCHRISTOPHER BELL-KnIGHT — Treasurer

truSteeS:

ERNEST LOIGNON — DirectorTAMMy LIPANA — Director

FLORA nACES-MATEO — DirectorFELINO ‘JuN’ PALAFOx — Director

JOHN RIDSDEL — Director

The Chamber also has Board of Governors who advise the Trustees on long term direction of the Chamber. The following have been appointed as Governors for 2012-2013 year:

GOvernOrS:

Amb. CHRISTOPHER THORNLEyRICHARD MILLS

ROGER MAnDRIAKCELSO VIVAS

TITO yuCHENGCOESTHER TANROBERT LEE

JACK GAISAnOJAMES DANTOW

JuLIAN PAyNE

O n 26 April 2012, the Canadian Chamber of Commerce of the Philippines Inc. held a well attended Annual General Meeting at the Shangri-La Makati Hotel at which, the honorable Roberto De Ocampo, former Secretary of Finance spoke as guest speaker.

2012 Annual General Membership meeting and Election of Officers

www.cancham.com.ph

REMINDER

For changed contact details and/or representatives, please send to:

MEMBERSHIP

CANADIAN CHAMBER OF COMMERCE OF THE PHILIPPINES

Unit 1406Antel Corporate Center

121 Valero StreetSalcedo Village, Makati City 1200 Philippines

Fax: (632) 843-6469

Email: [email protected]


AIRlINES

philippine airlineStel: (632)777-4800

SuperSonic SerViceS, inc./air canada

tel: (632) 840-4827Fax: (632) 8195545

COURIER FORWARDER / MOVER

FOOD & BEVERAGE PRODUCTS AND

RESTAURANT SRVS.

countryStyletel: (632) 817-0130 Fax: (632) 813-1156

General Sales agent - Philippines:Supersonic Services, inc.

Unit 14-a, Ground Flr, colonnade Residences132 c. Palanca Jr. St. legaspi Village, makati city

tel. (632) 8404615 to 16, 8404626 to 29Fax (632) 8195545 e-mail: [email protected]

CAR RENTAl

caRS & VanS at VeRy aFFoRdaBle RateSmaKati Head oFFice

1839 eureka St., la Paz Village, makati cityTel nos.: 896-5927 • 896-4196 • 890-7851

890-3606 • 899-2942Fax no.: 899-2304

email: info@safarirentacarinc. comWebsite: www.safarirentacarinc.com

Sta. Rosa, laguna Station: tel. nos.: (049) 541-1958 / 541-1959

manila direct: (02) 6800-5062

cavite Station:tel. nos.: (046) 402-0394 / 509-2076


calamba, laguna Station:tel. nos.: (049) 545-9675 / 545-2588


CONSTRUCTION / ARCHITECTS

Jcl international, inc. (project and construction management)

tel: (632) 890-9788Fax: (632) 890-9596

DESIGN & PRINTING

aVanGuard aGp SerViceS inc.tel: (632) 556-4338

(632) 985-3980

EDUCATION /TRAINING CENTER

HOTEl & RESORT

aSia diVerS/el Galleon reSort-puerto Galera

tel: (632)834-2974Fax: (632) 551-8063

no. 10 P. antonio St., Barrio Ugong, Pasig cityPhone: (632) 671-8000 Fax: (632) 671-8338

email: [email protected]

Make it Alabang. Make it The Bellevue.Filinvest corporate city, alabang, muntinlupatel: (632) 771-8181 Fax: (632) 771-8282

email: [email protected]: www.thebellevue.com

service directory

ACCOUNTING /MANAGEMENT

ADVISORY SERVICES

EMPlOYMENT / MANPOWER SERVICES

enerGy manpoWertel: (632) 759-4119

(632) 817-7045Fax: (632) 817-7045

olivares Plaza e. aguinaldo Hi-waytagaytay city

telefax (046) 413-3310 / (046) 413-3097email: [email protected]

Manila Sales Officeolivares collage cmpd dr. a. Santos ave.

Sucat Road, Parañaque citytel: (632) 826-4332

ICT OUTSOURCING, CONSUlTING AND ADVISORY SRVS.,

CONTACT & DATA CTR

rcG inFormation technoloGytel: 893-2322 loc. 2201Fax:893-2322 loc.100

INSURANCE / FINANCIAl

INVESTMENTS

PETROlEUM PRODUCTS / OIlFIElD

DRIllING

cSa reSourceS corporationtel: (632) 892-2605Fax: (632) 892-2554

REPRESENTATIONAl SERVICES

REAl ESTATE / PROPERTY SERVICE

GateWay propertyholdinGS, inc.

tel. (632) 892-2916-23Fax: (632) 812-8408

moldeX realty marKetinG, inc.

tel: 536-0079 Fax:522-8622

Cavite’s Premier Economic Zone

transcom center Building las Fiestas RoadFrontera Verde compound, Pasig city Philippines

Phone: (632) 702-2400 • Fax: (632) 702-2433

Helping you makebetter financial decisions

16/F lKG tower 6801 ayala avenue, makati cityPhone: (632) 884-5433 Fax: (632) 884-2560


offering full range of financial protection and wealth management products

16/F tower 2 the enterprise center6766 ayala avenue, makati city

Phone: (632) 849-9888 • Website: www.sunlife.com.ph

Supports the Canadian Chamber of

Commerceof the Philippines

[email protected]

Searep Limited

G AT E WAYBUSINESS PARK

Barangay Javalera, general trias, CaviteTel (046) 433-0071 • Fax (046) 433-0129

Home of the world-class GBR museum

IMMIGRATIONSERVICES

TElECOMMUNICATION

ADVERTISE yOUR COMPANyHERE !!!

For more information, please contact:

Heidi H. del PilarPhone: (632) 843-6466


mailto:publications%40cancham.com.ph?subject=From%20Canada%20Links%20-%20Advertising

32 March — May 2012

MEMBERS NON-MEMBERSLine Ad (max. of 2 lines only -1 year) q P 5,000 q P 6,000Box Ad (1 year) q P 10,000 q P 12,000 This is to confirm my reservation of advertising space marked above.

comPany name: ____________________________________________________________

addReSS: __________________________________________________________________

PHone: ______________________________________ FaX: _________________________

indUStRy claSSiFication ___________________________________________________

aUtHoRized ReP. : _______________________ PoSition: ________________________ (Signature over printed name)

CONFIRMATION OF ADVERTISEMENT

Phone: (632) 843-6466 • Fax: (632) 843-6469 • Email: [email protected]

Would you like your company be listed in the service directory?Please fill out the form below and send to CanCham secretariat:

service directory

2 - Canadian Chamber of Commerce of the Philippines

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Transcript of 2 - Canadian Chamber of Commerce of the Philippines