2. Accounting & Reporting Capabilities

Neopost Metering Machines

Value Added Solutions & Services Neopost has a dedicated Government Account Team that has supported the State of Texas for many years. The same team that has serviced the TXMAS contract for mailing machines over the years, will be responsible for the new TPAS contract; Tia Zarneteske-Contract & Sales Support Manager, Larry Waters-Government Account Manager, Steve Miller-General Manger, John Marin-Branch Manger and Cheryl McMahon Customer Support. Our success with the TXMAS contract has shown that Neopost has a strong partnership with the agencies and COOP’s throughout the state. Our sales have exceeded over a million dollars consistently over the past several years. The Texas Customer Excellent Team (TXCED) led by General Manager, Steve Miller has four offices; Dallas, Houston, Austin and San Antonio and is a direct sales organization for Neopost. The TXCED was awarded the Top Neopost District office in the United States in 2011 which reflects the excellent service that we provide. Our dedicated government support team will continue to assist customers using the TPAS contract with billing, receivables, and order processing. Contract Sales reporting Reporting requirements state that the vendor must provide sales reports upon request by the CPA. We have worked with the CPA recently and provided reports based on our TXMAS contract reporting. Reports can be submitted electronically and shall include Vendor ID, order method, contract number, agency name, agency number, PO number, date, description, brand, price, and commodity code. We are confident that we can provide the reporting requirements stated within the contract.

Po Number Order Date Agency Name Commodity Code Description Unit Of Measure

(MONTH For Lease/Rental and EACH for

Purchases)

Quantity (Lease Term in Months)

Price Per Unit (Month) Gross Total Price Contract Number

12407505 N12012062 12/20/2011 UNITED INDEPENDENT SCHOOL DISTRICT 60063 Folder/Inserter MONTH 36 915.03 $32,941.08 TXMAS: 5-3601012262772 N12031131 12/15/2011 TEXAS DEPT OF PUBLIC SAFETY 60063 Folder/Inserter MONTH 43 1615.12 $69,450.16 TXMAS: 5-3601012425046 N12011221 1/11/2012 HIDALGO COUNTY HEAD START 60071 Mail Machine MONTH 60 250 $15,000.00 TXMAS: 5-3601012423602 N12021426 1/11/2012 TEXAS DEPT OF PUBLIC SAFETY 60071 Mail Machine MONTH 41 4759 $195,119.00 TXMAS: 5-3601012434650 PURCAHSE 1/20/2012 TEXAS A & M UNIVERSITY GALVESTON 60077 Mailing Software EACH N/A N/A $1,136.00 TXMAS: 5-3601012167442 PURCAHSE 6/29/2011 Fort Worth Transportation Authority 60063 Letter Opener EACH N/A N/A $1,435.00 TXMAS: 5-3601012403921 PURCAHSE 12/16/2011 NEW BRAUNFELS UTILITIES 60068 Letter Opener EACH N/A N/A $1,713.00 TXMAS: 5-3601012179388 PURCAHSE 7/14/2011 PASADENA INDEPENDENT SCHOOL DISTRICT 60067 Letter Opener EACH N/A N/A $1,713.00 TXMAS: 5-3601012207350 PURCAHSE 8/19/2011 SHELDON INDEPENDENT SCHOOL DIST 60067 Letter Opener EACH N/A N/A $1,714.00 TXMAS: 5-3601012115682 PURCAHSE 4/25/2011 City of Sugarland 78078 Mail Machine EACH N/A N/A $2,800.00 TXMAS: 5-3601012398232 N11121560 12/8/2011 WILLIAMSON COUNTY JP PCT #1 60071 Mail Machine MONTH 39 75.07 $2,927.73 TXMAS: 5-3601012186369 N11071790 7/25/2011 LEE COUNTY IRRIGATION INC 60071 Mail Machine MONTH 63 60 $3,780.00 TXMAS: 5-3601012254534 N11101666 10/25/2011 CITY OF LEANDER 60080 Mail Machine MONTH 60 84.09 $5,045.40 TXMAS: 5-3601012136001 N11051573 5/20/2011 Karnes County Clerk 60071 Mail Machine MONTH 63 83.18 $5,240.34 TXMAS: 5-3601012154973 N11061311 6/13/2011 Carlisle ISD 60071 Mail Machine MONTH 63 85.33 $5,375.79 TXMAS: 5-3601012204327 N11081506 8/17/2011 CITY OF SACHSE 60077 Mail Machine MONTH 60 94.12 $5,647.20 TXMAS: 5-3601012209481 PURCAHSE 8/23/2011 SAN ANTONIO RIVER AUTHORITY 60063 Folder/Inserter EACH N/A N/A $6,709.00 TXMAS: 5-3601012251950 N11111521 10/18/2011 SHELDON INDEPENDENT SCHOOL DIST 60063 Folder/Inserter MONTH 60 112.67 $6,760.20 TXMAS: 5-3601012392192 N11121175 11/30/2011 SAN MARCOS HIGH SCHOOL 60071 Mail Machine MONTH 36 194.15 $6,989.40 TXMAS: 5-3601012164247 N11071308 6/24/2011 Atascosa County Tax Assessor 60071 Mail Machine MONTH 60 124 $7,440.00 TXMAS: 5-3601012158500 N11071286 6/17/2011 City of Lake worth 60071 Mail Machine MONTH 60 139 $8,340.00 TXMAS: 5-3601012096682 N11041772 4/12/2011 Northside ISD 60071 Mail Machine MONTH 63 139 $8,757.00 TXMAS: 5-3601012157760 PURCAHSE 6/16/2011 Alief ISD 60008 Address Printer EACH N/A N/A $9,397.00 TXMAS: 5-360102715494 H11051546 5/25/2011 Central ISD 60071 Mail Machine MONTH 45 214.75 $9,663.75 TXMAS: 5-36010

12135806 N11051452 5/19/2011 Malakoff ISD 60071 Mail Machine MONTH 63 159.1 $10,023.30 TXMAS: 5-3601012157175 PURCAHSE 6/16/2011 SW Texas Junior College Bookstore 60071 Mail Machine EACH N/A N/A $11,390.00 TXMAS: 5-3601012465555 N12031065 2/22/2012 TEXAS DEPARTMENT OF PUBLIC SAFETY 60071 Mail Machine MONTH 60 194.34 $11,660.40 TXMAS: 5-3601012140676 N11061665 5/26/2011 Kerr County Tax Office 60071 Mail Machine MONTH 60 199 $11,940.00 TXMAS: 5-3601012220216 N11091606 9/7/2011 PEARSALL INDEPENDENT SCHOOL DISTRICT 60077 Mail Machine MONTH 63 199 $12,537.00 TXMAS: 5-3601012174809 N11071425 7/11/2011 CITY OF WEST UNIVERSITY PLACE 60071 Mail Machine MONTH 60 215.85 $12,951.00 TXMAS: 5-3601012108312 N11041478 4/19/2011 Nacogdoches ISD 60071 Mail Machine MONTH 60 220.31 $13,218.60 TXMAS: 5-3601012446460 N12021056 1/31/2012 ALIEF INDEPENDENT SCHOOL DISTRICT 60077 Mailing Software MONTH 60 225 $13,500.00 TXMAS: 5-3601012234947 PURCAHSE 9/26/2011 SOUTHWEST I S D 60063 Folder/Inserter EACH N/A N/A $15,735.00 TXMAS: 5-3601012172413 N11071135 7/6/2011 FREDERICKSBURG ISD 60071 Mail Machine MONTH 60 290 $17,400.00 TXMAS: 5-3601012207062 N11081723 8/22/2011 HARRIS COUNTY - JUDGE MIKE PARROTT 60077 Mail Machine MONTH 60 305.96 $18,357.60 TXMAS: 5-3601012220039 N11091124 9/7/2011 SANTA ROSA ISD 60077 Mail Machine MONTH 63 293 $18,459.00 TXMAS: 5-3601012174436 N12031584 7/8/2011 GALVESTON COUNTY 60063 Tabber MONTH 60 333.39 $20,003.40 TXMAS: 5-3601012211174 N11081613 8/25/2011 CITY OF COPPERAS COVE 60077 Mail Machine MONTH 63 369.76 $23,294.88 TXMAS: 5-3601012099864 N11051432 4/11/2011 City of Seabrook 60071 Mail Machine MONTH 60 396.73 $23,803.80 TXMAS: 5-3601012116903 N11051812 4/27/2011 Frio County Auditor 60071 Mail Machine MONTH 63 388 $24,444.00 TXMAS: 5-3601012183043 N11081524 7/20/2011 POTEET INDEPENDENT SCHOOL DIST 60063 Folder/Inserter MONTH 63 396.63 $24,987.69 TXMAS: 5-3601012169072 N11072060 6/30/2011 Waller ISD 60071 Mail Machine MONTH 60 426.01 $25,560.60 TXMAS: 5-360102716042 H11051731 5/31/2011 NE Texas Community College 60071 Mail Machine MONTH 69 376 $25,944.00 TXMAS: 5-36010

12144505 N11061768 5/31/2011 Galveston County 60063 Folder/Inserter MONTH 60 434.1 $26,046.00 TXMAS: 5-3601012452061 PURCAHSE 2/7/2012 COLLIN COUNTY-2301A-DISTRICT CLERK 60071 Mail Machine EACH N/A N/A $28,365.00 TXMAS: 5-3601012179486 N11071185 7/15/2011 MCLENNAN COUNTY APPRAISAL DIST 60067 Mail Machine MONTH 63 480.24 $30,255.12 TXMAS: 5-3601012211551 N11081744 8/25/2011 LEE COLLEGE 60071 Mail Machine MONTH 60 516.07 $30,964.20 TXMAS: 5-3601012133070 N11051360 5/16/2011 City of Hidalgo 60071 Mail Machine MONTH 63 547 $34,461.00 TXMAS: 5-3601012115071 PURCAHSE 4/26/2011 Northwest ISD 60063 Folder/Inserter EACH N/A N/A $37,076.00 TXMAS: 5-3601012249741 N11101248 10/14/2011 HARLINGEN CISD 60077 Mail Machine MONTH 63 589 $37,107.00 TXMAS: 5-3601012144498 N11061071 6/29/2011 Galveston County 60008 Tabber MONTH 60 649.06 $38,943.60 TXMAS: 5-3601012122744 N11051081 5/4/2011 Allen High School 60071 Mail Machine MONTH 63 879.09 $55,382.67 TXMAS: 5-3601012212838 N11091725 8/29/2011 CITY OF THE COLONY 60071 Mail Machine MONTH 60 931.35 $55,881.00 TXMAS: 5-36010

Po Number Order Date Agency Name Commodity Code Description Unit Of Measure

(MONTH For Lease/Rental and EACH for

Purchases)

Quantity (Lease Term in Months)

Price Per Unit (Month) Gross Total Price Contract Number

12150617 N11061282 6/8/2011 Cypress Fairbank ISD 60071 Mail Machine MONTH 60 931.77 $55,906.20 TXMAS: 5-3601012095526 N11041427 4/11/2011 Pflugerville ISD 60071 Mail Machine MONTH 60 983 $58,980.00 TXMAS: 5-3601012181497 N11081447 7/19/2011 KLEIN INDEPENDENT SCHOOL DISTRICT 60071 Mail Machine MONTH 60 1100 $66,000.00 TXMAS: 5-3601011930095 N11031550 3/18/2011 University of ST Thomas 20883 Mailing Software MONTH 60 1287 $77,220.00 TXMAS: 5-3601012117595 N11061526 8/18/2011 HOUSTON INDEPENDENT SCHOOL DISTRICT 60077 Mailing Software MONTH 60 2983 $178,980.00 TXMAS: 5-36010

Service Reports The Neopost Dallas Call Center will facilitate incoming calls for the TPAS contract customer through an 800 toll free number. The calls will be logged into our CRM system. Reports will be available on service history for customer using the new contract. Service calls can be placed online through myNeopost. The Neopost Dallas Call Center will process service calls made throughout the state for TPAS customers. Attached you will find a sample report for service calls made through the TXMAS contract. The report includes agency name, contact name, customer location, description of call, type of equipment, time of call, and time frame in which it was completed.

Account Location # of SRsDALLAS, TX, 75202-5002 - HQ - 1-6U1TI7 4BALTIMORE, MD, 21201-2593 - HQ - 1-6V0KKO 3JACKSONVILLE, FL, 32202-4439 - HQ - 1-6TVITZ 2LOUISVILLE, KY, 40202-2259 - HQ - 1-6TU9FF 2PORTLAND, OR, 97204-1632 - HQ - 1-6TTUAV 2TAMPA, FL, 33602 - HQ - 1-6TWLQZ 2TUCSON, AZ, 85701-1502 - HQ - 1-6TVU8W 2FLINT, MI, 48502 - HQ - 1-6UUP3J 1FRESNO, CA, 93721-2758 - HQ - 1-6TWQ86 1GRAND RAPIDS, MI, 49502 - 1-7CKC13 1INDIANAPOLIS, IN, 46204-2520 - HQ - 1-6TR7ZK 1KANSAS CITY, KS, 66101-2406 - HQ - 1-6TM3SD 1KNOXVILLE, TN, 37902 - HQ - 1-6TTUD9 1LAS VEGAS, NV, 89101-5800 - HQ - 1-6TTF2N 1LUBBOCK, TX, 79401 - HQ - 1-6U1QM1 1MINNEAPOLIS, MN, 55402 - HQ - 1-6TUEDJ 1ORLANDO, FL, 32803-3032 - HQ - 1-6TVIV6 1

SALT LAKE CITY, UT, 84138-1105 - HQ - 1-6UYCPW 1SAN ANTONIO, TX, 78205-3625 - HQ - 1-6TVU79 1SAN DIEGO, CA, 92101-8131 - HQ - 1-6TPSLN 1SHREVEPORT, LA, 71101-5528 - HQ - 1-6U3G9K 1WASHINGTON, DC, 20002-8018 - HQ - 1-6U4XJ1 1

HUD - SR by Location

Product # of SRsWJ220 Base System 12SCALE, MOS, 30# MR, W/DISPLAY 9WJ185 Base System 5WJ250 Base System 4IM-420 Mailing System Base 2

HUD - SR by Product

Territory Type # of SRsDealer 13Branch 11COD 8

HUD - SR by Territory Type

HUD - Monthly DataService Request Number CSN # Account Name Account Location Open Date Close Date Status Sub Status Type Sub Type Symptom Description Resolution Part Number Product Asset Number Last Name First Name

1-552552747 60320864 HUD MINNEAPOLIS MINNEAPOLIS, MN, 55402 - HQ - 1-6TUEDJ 5/1/2012 0:00 5/1/2012 0:00 Closed Resolved Field Repair Mail Machine Printing issueI have to clean the printhead 1 or 2 times in order for the machine to print a complete stamp. Since Oct 2011 same issue.

Transfer Call WJ220B WJ220 Base System 0000JG960001 BARTUAH LUANN

1-552553180 60320912 HUD TUSCON TUCSON, AZ, 85701-1502 - HQ - 1-6TVU8W 5/1/2012 0:00 5/1/2012 0:00 Closed Resolved Call Center Mail Machine Other

Customer reported the following problem: Mail machine is only partially printing. RESOLUTION: Closed on 5/1/12 at 12:50PM Cleaned carriage and deck. Cleaned wipers and print heads. Tested and adjusted as needed.

General Inquiry MCMS10SCALE, MOS, 30# MR, W/DISPLAY

20137 Thomas Debbie

1-552553211 60321063 HUD BALTIMORE BALTIMORE, MD, 21201-2593 - HQ - 1-6V0KKO 5/1/2012 0:00 5/29/2012 0:00 Closed Resolved Field Repair Mail Machine Printing issueI am having a problem printing a “General Registers Report” from the mail meter. Transferred to dealer 9600 RESOLUTION: DLR did not provide information.

Transfer Call WJ250B WJ250 Base System 4001J48A0079 BROOKS DELORIS

1-552676159 60320943 HUD DALLAS DALLAS, TX, 75202-5002 - HQ - 1-6U1TI7 5/1/2012 0:00 5/2/2012 0:00 Cancelled Cancelled Field Repair Mail Machine Printing issue Machine is not printing complete indicia.****MA verified,

contract#:529589**** CANCELLED PER TECH DH .... General Inquiry WJ185B WJ185 Base System J2930116 WASHECK DARBY

1-552699531 60320814 HUD KANSAS CITY KANSAS CITY, KS, 66101-2406 - HQ - 1-6TM3SD 5/1/2012 0:00 5/1/2012 0:00 Closed Resolved Call Center Mail Machine Unable to run mail

M271 Base Locked Upload Stats Manually transferred to dealer 695 RESOLUTION: Closed 5/1/12 11:45 AM Adam Fitzgereld-----Advised Adam to perform generic call and audit, no change, performed statistic upload, tested ok.

Transfer Call WJ250B WJ250 Base System 4001J48A0081 Fitzgerald Adam

1-552706798 60320917 HUD TAMPA TAMPA, FL, 33602 - HQ - 1-6TWLQZ 5/1/2012 0:00 5/8/2012 0:00 Closed Resolved Call Center Mail Machine Other

Customer reported the following problem: I received a message, on the mail machine, stating that there was a message for the supervisor. I accepted the message and stated okay. I then tried to do the mail but keep getting an error message after logging in and trying to run the mail through the weighing slot. It states “no postage, must place mail in slot for weighing or on the scale. RESOLUTION: Closed 5/5/12 10:20AM reconected meter to G2

General Inquiry MCMS10SCALE, MOS, 30# MR, W/DISPLAY

20128 SELVY ROBERT

1-552782729 60320929 HUD GRAND RAPIDS GRAND RAPIDS, MI, 49502 - 1-7CKC13 5/2/2012 0:00 5/2/2012 0:00 Closed Resolved Field Repair Mail Machine Printing issue

WJ220/When we put our mail through the machine it is coming out with a zero amount. Cannot process mail. EMERGENCY REQUEST

Field Visit WJ185B WJ185 Base System 0000J2960044 HURLEY CAROL

1-552782775 60320894 HUD PORTLAND PORTLAND, OR, 97204-1632 - HQ - 1-6TTUAV 5/2/2012 0:00 5/2/2012 0:00 Closed Resolved Field Repair Mail Machine Unable to run mail The computer settings have been changed and I cannot change them back. Field Visit WJ220B WJ220 Base

System 0000JG960005 Prichard Robin

1-552790968 60320913 HUD FRESNO FRESNO, CA, 93721-2758 - HQ - 1-6TWQ86 5/2/2012 0:00 5/8/2012 0:00 Closed Resolved Call Center Mail Machine Other

Customer reported the following problem: The printing is extremely light, and I can’t read the number of pieces and/or cost on several lines, which will make it difficult to provide an accurate report. RESOLUTION: Closed 5/2/12 12:00 PM CUSTOMER HAD DEFECTIVE INK CARTRIDGE. THE OTHERS THEY HAD IN STOCK WERE ALL OUT OF DATE. JMP LOANED THEM AN INK CARTRIDGE UNTIL THEY CAN GET ONE FROM THEIR WAREHOUSE. CYCLE COUNT IS 687

General Inquiry MCMS10SCALE, MOS, 30# MR, W/DISPLAY

19495 BARNES TOM

1-552948321 60321031 HUD FLINT FLINT, MI, 48502 - HQ - 1-6UUP3J 5/2/2012 0:00 5/3/2012 0:00 Closed Resolved Field Repair Mail Machine Unable to run mail

EMERGENCY SERVICE REQUEST I work in the Flint, MI HUD office and we are still having problems with our postage machine. Last week the contractor called Margaret Baumgart and walked her through the previous problems we were having and we thought it was fixed, while on the phone with them we mailed out 4 outgoing mail. I got one back today from the post office stating there was insufficient funds on it and Detroit office also sent an email today that they got 3 pieces of mail down there with no postage on it. So now the postage machine is registering the funds but they are not printing out on the postage tapes. Please send a Service Technician right away to fix the problem. EMERGENCY SERVICE REQUEST

Field Visit IM420B IM-420 Mailing System Base DB0920064171 BAUMGART MARGARET

1-553700991 60320894 HUD PORTLAND PORTLAND, OR, 97204-1632 - HQ - 1-6TTUAV 5/8/2012 0:00 5/10/2012 0:00 Closed Resolved Field Repair Document Handling UnableToConn/CreditToPostlServ Unable to connect. Field Visit WJ220B WJ220 Base

System 0000JG960005 Prichard Robin

1-553701017 60320950 HUD DC WASHINGTON, DC, 20002-8018 - HQ - 1-6U4XJ1 5/8/2012 0:00 5/8/2012 0:00 Closed Resolved Call Center Mail Machine Other

Customer reported the following problem: I’m having problems with my mail equipment, which started yesterday afternoon. I can log in, but when I select the F6 – Letters --- Flats key, I get an error message. I’ve shut the system down, removed the flash drive for about 10 seconds, but I continue to get this message. Now I can apply the postage individually, but the equipment is not allowing me to stack my envelopes and run them through all at one time. RESOLUTION: DLR has not provided details.

General Inquiry MCMS10SCALE, MOS, 30# MR, W/DISPLAY

20126 MAJORS DARLENE

1-553785038 60320899 HUD KNOXVILLE KNOXVILLE, TN, 37902 - HQ - 1-6TTUD9 5/8/2012 0:00 5/29/2012 0:00 Closed Resolved Call Center Mail Machine Unable to run mailCustomer reported the following problem: Postage is only printing from one side of the print head. RESOLUTION: DLR did not provide information.

General Inquiry WJ220B WJ220 Base System 0000JG950006 Stooksbury Doug

1-553868608 60320944 HUD LUBBOCK LUBBOCK, TX, 79401 - HQ - 1-6U1QM1 5/8/2012 0:00 5/29/2012 0:00 Closed Resolved Call Center Mail Machine Other

Customer reported the following problem: ERROR MESSAGE: M324 DEVICE FAILS TO CONNECT TO SERVER. CHANGE MODULATION SETTING. RESOLUTION: DLR did not provide information.

General Inquiry MCMS10SCALE, MOS, 30# MR, W/DISPLAY

20117 MCELROY ETHELLEEN

1-553868771 60320927 HUD SHREVEPORT SHREVEPORT, LA, 71101-5528 - HQ - 1-6U3G9K 5/8/2012 0:00 5/29/2012 0:00 Closed Resolved Call Center Mail Machine Other

Customer reported the following problem: POST WILL NOT PRINT. IT SAYS TO GO TO CREDIT MENU TO CLEAR BUT WILL NOT ALLOW THIS TO HAPPEN. RESOLUTION: DLR did not provide information.

General Inquiry MCMS10SCALE, MOS, 30# MR, W/DISPLAY

520113 marshall kathy

1-554116651 60320846 HUD SAN DIEGO SAN DIEGO, CA, 92101-8131 - HQ - 1-6TPSLN 5/10/2012 0:00 5/29/2012 0:00 Closed Resolved Call Center Mail Machine Unable to run mail

EMERGENCY SERVICE REQUEST Error says “meter print locked disabled, go to credit menu. I don’t know what that means. When I feed the mail, it doesn’t print. UNABLE TO PROCESS MAIL RESOLUTION: CLOSED 5/10/12 12:00 PM Performed Meter Audit and Set up Meter Communication with G2

General Inquiry WJ220B WJ220 Base System 0000JG960006 LEE CAROL

HUD - Monthly DataService Request Number CSN # Account Name Account Location Open Date Close Date Status Sub Status Type Sub Type Symptom Description Resolution Part Number Product Asset Number Last Name First Name

1-554865087 60321054 HUD SALT LAKE CITY SALT LAKE CITY, UT, 84138-1105 - HQ - 1-6UYCPW 5/14/2012 0:00 5/29/2012 0:00 Closed Resolved Call Center Mail Machine Unable to run mail

We are unable to process mail as the machine software does not appear to be functioning properly and bringing up the correct processing screens. Trnfx to dealer RESOLUTION: CLOSED : 5/15/12 11:16 AM REATTACHED THE METER IN G2 TESTED AND CHECKED OPERATIONS. COUNT 4206

Transfer Call IM420B IM-420 Mailing System Base DB0920049398 Pendleton Maureen

1-555001951 60321063 HUD BALTIMORE BALTIMORE, MD, 21201-2593 - HQ - 1-6V0KKO 5/15/2012 0:00 5/29/2012 0:00 Closed Resolved Field Repair Mail Machine Display operation issueStamp is not showing up on display - Transferred to dealer RESOLUTION: CLOSED: 05/15/12 10:05 Provided info to connect meter to imcm. Phone Fixed

Transfer Call WJ250B WJ250 Base System 4001J48A0079 BROOKS DELORIS

1-555571114 60320904 HUD SAN ANTONIO SAN ANTONIO, TX, 78205-3625 - HQ - 1-6TVU79 5/21/2012 0:00 5/22/2012 0:00 Closed Resolved Field Repair Mail Machine Symptom not coded Equipment move Field Visit WJ220B WJ220 Base System 0000JG950001 RYAN THORP

1-555764831 60320917 HUD TAMPA TAMPA, FL, 33602 - HQ - 1-6TWLQZ 5/22/2012 0:00 5/29/2012 0:00 Closed Resolved Field Repair Mail Machine Other

I’m getting three different messages on our mail machine and I’m unable to process the mail. One message is “print head is disabled”, then “print head locked” and the last “print head needs to be replaced soon”. At the moment I’m unable to process the mail. Transferred to dealer 6490. RESOLUTION: DLR did not provide information.

Transfer Call MCMS10SCALE, MOS, 30# MR, W/DISPLAY

20128 SELVY ROBERT

1-555764838 60320855 HUD LOUISVILLE LOUISVILLE, KY, 40202-2259 - HQ - 1-6TU9FF 5/22/2012 0:00 5/29/2012 0:00 Closed Resolved Field Repair Mail Machine Printing issue

When we run mail through the machine it gets red ink all over the envelope. It happened a couple of weeks ago and I cleaned the print head but now it’s happening again. Transferred to Dealer 972 Resolution; Closed - 5/23/12 10:40 AM Ink was all through the base unit upon arrival and ink regulator hose was emptied. Disassembled base unit and cleaned ink spill and associated parts; re-primed regulator; cleaned all rollers, sensors and envelope path and tested. Informed customer to monitor situation for possible regulator replacement.

Transfer Call WJ220B WJ220 Base System 0000JG940042 SAPPENFIELD JENNA

1-555798161 60320909 HUD JACKSONVILLE JACKSONVILLE, FL, 32202-4439 - HQ - 1-6TVITZ 5/22/2012 0:00 5/29/2012 0:00 Closed Resolved Field Repair Mail Machine Printing issue

We are having problems with the mail machine in Jacksonville. Only printing ½ of the label or ½ the print on the envelope. Transfered to dealer6280. Resolution: Closed: 5/23/12 3:19 PM Technician stated ink cartridge was leaking into teh base. She cleaned the base. The operator will replace the ink cartridge.

Transfer Call WJ220B WJ220 Base System 0000JG950002 Selvy Roberta

1-555948333 60320916 HUD ORLANDO ORLANDO, FL, 32803-3032 - HQ - 1-6TVIV6 5/23/2012 0:00 5/29/2012 0:00 Closed Resolved Field Repair Mail Machine OtherThe options listed at the top of the screen are no longer there. transferred to dealer 649 RESOLUTION: DLR did not provide information.

Transfer Call MCMS10SCALE, MOS, 30# MR, W/DISPLAY

20143 Foster Flossie

1-555949151 60320943 HUD DALLAS DALLAS, TX, 75202-5002 - HQ - 1-6U1TI7 5/23/2012 0:00 5/24/2012 0:00 Cancelled Cancelled Field Repair Mail Machine Printing issue

My postal meter has a problem with printing legible postage because there is something wrong with the ink dispenser. ****STANDARD MAINT 504179**** Billie Peters 817-978-5555 / cancelled per the request of the tech DHall Sylvia Stenson 202-402-5214 / 202-708-0581 x5214

General Inquiry WJ185B WJ185 Base System J2930116 WASHECK DARBY

1-556250761 60321063 HUD BALTIMORE BALTIMORE, MD, 21201-2593 - HQ - 1-6V0KKO 5/24/2012 0:00 5/29/2012 0:00 Closed Resolved Call Center Mail Machine Display operation issue

Customer reported the following problem: The red stamp is not showing up on the display. RESOLUTION: Closed:05/25/12 9:17 System configuration was changed. Reset the port configuration correctly

General Inquiry WJ250B WJ250 Base System 4001J48A0079 BROOKS DELORIS

1-556317261 60320869 HUD LAS VEGAS LAS VEGAS, NV, 89101-5800 - HQ - 1-6TTF2N 5/25/2012 0:00 5/25/2012 0:00 Closed Resolved Call Center Mail Machine Unable to run mailproblem: When we run mail, the amount is not appearing on the envelopes or the tape. RESOLUTION: DLR did not provide details

General Inquiry WJ220B WJ220 Base System 0000JG960010 BRADFORD ROBBIE

1-556404219 60320852 HUD INDIANAPOLIS INDIANAPOLIS, IN, 46204-2520 - HQ - 1-6TR7ZK 5/29/2012 0:00 5/29/2012 0:00 Closed Resolved Field Repair Mail Machine Display operation issue

EMERGENCY SERVICE REQUED When I log onto the computer, I received the following error message: Diamond Security key failed to initialize Please check that the Diamond Key is connected correctly. EMERGENCY SERVICE REQUEST

Field Visit WJ220B WJ220 Base System 0000JG960002 ELLISON ROSE

1-556493448 60320855 HUD LOUISVILLE LOUISVILLE, KY, 40202-2259 - HQ - 1-6TU9FF 5/29/2012 0:00 5/29/2012 0:00 Closed Resolved Call Center Mail Machine Unable to run mail

Customer reported the following problem: When we run mail through the machine it gets red ink all over the envelope RESOLUTION: DLR did not provide information.

General Inquiry WJ220B WJ220 Base System 0000JG940042 SAPPENFIELD JENNA

1-556493500 60320912 HUD TUSCON TUCSON, AZ, 85701-1502 - HQ - 1-6TVU8W 5/29/2012 0:00 5/29/2012 0:00 Closed Resolved Call Center Mail Machine Other

Customer reported the following problem: Mail machine is only partially printing. RESOLUTION: Closed : 5/15/2012 8:00 AM Ck cartridge, installed 1/2011 46% used, mfg date 6/2010. Recommended new cartridge.

Field Visit MCMS10SCALE, MOS, 30# MR, W/DISPLAY

20137 Thomas Debbie

1-556626421 60320943 HUD DALLAS DALLAS, TX, 75202-5002 - HQ - 1-6U1TI7 5/30/2012 0:00 Open Accepted Field Repair Mail Machine Printing issue Unable to install print head, requesting on site assistance per NAGA contract. Field Visit WJ185B WJ185 Base

System J2930116 WASHECK DARBY

1-556766629 60320943 HUD DALLAS DALLAS, TX, 75202-5002 - HQ - 1-6U1TI7 5/31/2012 0:00 5/31/2012 0:00 Closed Resolved Call Center Mail Machine Printing issue Call to assist customer with cartridge install...left message on customer voicemail Tier I Phone Fix WJ185B WJ185 Base

System J2930116 WASHECK DARBY

1-556782400 60320909 HUD JACKSONVILLE JACKSONVILLE, FL, 32202-4439 - HQ - 1-6TVITZ 5/31/2012 0:00 5/31/2012 0:00 Closed Resolved Call Center Mail Machine Unable to run mail

Customer reported the following problem: I got your voice mail message. I also received a message that the Jacksonville mail machine is not working properly, “mailing machine is not working correctly. It's off-track, not recording, you must push start button to get the mail to go through.” RESOLUTION: Closed : 5/21/12 2:46 PM Customer accidentally turned off meter. Technician reprogrammed.

General Inquiry WJ220B WJ220 Base System 0000JG950002 Selvy Roberta

Mailing System Reporting Capabilities All Neopost mailing systems have the capability of tracking postage usage and activity. Reports can be generated a number of ways including viewing on-screen, printing, exporting the data to a USB key (as a .csv file that can be opened in excel) or printing on a postage meter tape (label). Below is a chart that depicts typical reports generated from the mailing systems. Please note that the presort report is only available on higher end mailing systems.

User Reports Screen Print USB Label

Presort: Current Batch

Presort: Historical 1

Presort: Historical 2

Funds Summary

Daily Usage

Monthly Usage

Single Account

Multi-Account

Batch Report

Supervisor Reports Screen Print USB Label

Machine Configuration

Machine Activity

Budget Consumption

Postal Class

Base Events (Error Report)

PSD Events

IP Configuration Reports

Proxy Configuration Report

Tracking Postage Usage by Account All Neopost mailing systems allow tracking of accounts. The IS-430 and up allow the tracking of users. Systems have resident capability to track up to 10, 100, 300 or 500 accounts depending on the mailing system model. Accounts can be grouped by sub-accounts or multi-level for sub-sub accounting, etc. MyNeopost App MyNeopost App allows the state of Texas to view invoices online. Log on to your account and view invoices online which eliminates the need to call for information about your invoices.

iMeter™ Apps iMeter™ Apps provide a web/cloud based application that can help the State of Texas manage your Neopost mailing system or document system. The reporting and accounting features available on iMeter Apps will assist the State in managing the data that the meters produce from each location. The Neopost iMeter™ postage meter is an internet connected smart device that provides many functions above the traditional postage meter. The State can select from a broad range of iMeter™ Apps which are listed below. Commercial Rates App Commercial Rates App reduces postage costs by qualifying for discount rates when mailing Priority Mail® or Express Mail®. Save up to 15% on Priority Mail and 21% on Express Mail. The iMeter™ postage meter automatically qualifies the user for these postal discounts with no change to processing or preparation methods. Postal Rate App Postal Rate App provides automatic delivery of updates when the Postal Service announces a change to its rates, delivery service fees or postal zones. The TPAS contract includes the Postal Rate App at no charge. As long as the meter is connected, the Postal Rate App will keep you compliant with the USPS. Get peace of mind knowing the system will keep rates up to date automatically keeping you compliant and your mail flowing. Basic Web Account The Basic Web Account comes with the purchase of any Neopost mailing system and provides you with online access that includes the Mailing System Manager and the Standard Online Postal Expense Manager App. The Basic Web Account allows web access to view information about a system or multiple systems throughout the state. With a user name and password, you will have access to your system and usage for your mailing systems. Mailing System Manager The Mailing System Manager allows you to manage and track your assets, ensure that your system is up-to-date with the latest rates and firmware and monitor ink usage and amount of ink remaining. In addition, you view the various email alerts that have been set-up. Below is a detailed list of what may be tracked, monitored and managed: City and state where the system is installed Equipment and peripherals including serial numbers Postal meter serial number System services and options USPS postal rates (to ensure current rates are active) Ink installation date and ink remaining System firmware and date of last update downloaded E-mail alerts and notifications

o Basic web access o USPS rate downloads

o Low ink email alerts o System connection alerts and reminders o E-Services alerts

Reports Data Contained Within Online Postal Expense Manager™ iMeter™ App Overview Reporting on postal usage is managed within the Online Postal Expense Manager that displays information related to postal usage for a mailing system over a specified time period. It provides information about postage usage activity, postal class activity, and departmental activity for a single mailing system at a time. You can select, view, print, and export data, such as daily usage summary reports, postage usage reports, departmental usage reports and advanced reports. The usage data is available from a historical accumulation of thirteen months (or twenty-five months with advanced reporting module using Professional Edition) to the present date and time.

Standard Online Postal Expense Manager™ App Online Postal Expense Manager App provides web based reporting to monitor, track and control postage costs. You can gain control of your postage expenditures with the Online Postal Expense Manager™ App by: Viewing number of items and the amount of postage metering for a monthly

or multi-monthly time period; for example, quarterly, semi-annual or 13-months for year-over-year planning

Create a quick graphical snapshot of your postage usage to identify peak usage periods

Review postage usage trends to help in the planning of year-over-year budgets

Export postage usage data to excel for additional analysis and reporting

Online Postal Expense Manager™ App – Optional Upgrade You may upgrade the App to provide more information including daily usage, postal class and departmental usage by monthly time period.

Daily Activity Reporting – reports when your money is being spent View daily activity to identify peak periods and better determine staffing

requirements

Export to excel for additional analysis and reporting

Control postage usage, i.e. ensure no postage being run on the weekends that may potentially be personal usage by tracking daily usage

Postal Class Reporting – reports how you are spending your money If you know how you are using the postal service, you know where to focus on postal class optimization. This tool allows customers to identify cost savings opportunities by potentially changing the postal class or extra services. This is a real case where the customer believed that they were doing everything to reduce costs because they used a presort company to pick up their mail daily. In actuality, presorted letters were about half the volume but merely a quarter of the costs. They found that they were sending flats that could have been reformatted to letters to save money. In similar cases, the customer could save by using Priority Mail® Flat Rate Envelopes instead of paying the zip to zone Priority Mail® Parcel.

Identify cost saving opportunities by potentially changes postal class or service

Graphical view provides a clear depiction of volume to cost comparison o Example below shows 46.6% of the volume is First-Class Letters

but only comprises 25.9% of the cost Export to excel for additional analysis and reporting

Departmental Reporting – reports who is spending your money Who is spending postage and how are they doing it? This is what you need to know in order to optimize the expenses. This report will generate account usage by time period. For simple analysis, it depicts two pie charts. One is for the number of pieces while the other is for total spending providing a volume to cost relationship. In the example below, the advertising department represents a mere 6.8% of the items but almost a third of the spending. This customer may want to review what is being mailed and if there is a better, more cost effective method of mailing. For the advertising department this could be great. If we found out there was a more cost effective method, they could stretch their advertising dollars and perhaps generate more revenues for this company!

Monitor, track and report on departmental usage Generate and chargeback postage expenditures Easily see top spenders or high volume departmental mailers Quickly see volume to cost relationship Export to excel for additional analysis, reporting or for importation into

other software

Departmental Reporting - continued The Departments tab displays:

Meter serial # Requested reporting time period Department information

o For each department o Department name o Status of the department – Open or closed o Number of items metered during specified time period o Amount of postage used during the specified period o Amount of surcharge used during the specified period (with advanced

option) The total number of items metered during the specified period The total amount of postage used during the specified period

Pie Charts are available that display % of items metered for each department and postage used by each department during a specified period. The Reports by Department display the total amount of postage used per department account or cost center. The departments displayed are specific to the selected mailing system, reflecting the department setup. The maximum number of department accounts available depends on the specific system and the manner in which the system is customized. The results displayed pertain to the selected mailing system, during the specified time period.

Online Postal Expense Manager™ - Professional Edition The advanced reporting option is available for IS-480, IS-490, IS-5000 and IS-6000 mailing systems. It increases the functionality of the mailing system as well as the online reporting capabilities. For better chargeback and budgeting, you can set spending limits by account or department on the mailing system. The mailing supervisor set-up allows the option to stop the mailing system from printing additional postage once the budget threshold has been reached. Low budget warnings can be set allow the supervisor to alert the department that they are nearing the spending limit. In addition, surcharges can be added to the postal expenditures by a % or $ amount to recapture true operating costs of the mailing center. All data is stored for a 25-month time period. The Data Exportation selection allows you to extract raw data from the online server database. Additional reports:

Postal class by department – allows you to see departmental usage for each postal class. Typical usage would be, for example, you have determined that Certified with Return Receipt is a high cost area and you want to know who is usage these services and evaluate best method of mailing (can you use lower cost electronic Return Receipt for instance or can you use a Certificate of Mailing vs. Certified Mail®?).

Departments with postal class – allows you to drill down postal class usage by each department

Online Postal Expense Manager™ - Professional Edition (continued) Budget vs. Spending – shows expenditures to plan Postal usage by operator – displays the volume of usage by

user/operator. This is used to determine employee workload. o It shows the mail processed by each operator and the Postal

Classes they have used. When clicking on an Operator, you will get the list of postal classes they have used in a specified time frame.

Budget example without budget limits set for all accounts:

iMeter™ Apps E-Services App (Optional) E-Services App provides cost savings, track and trace capability, and reporting when processing eDelivery Confirmation™, eSignature Confirmation™ or eCertified™ Mail. Customers who have purchased the E-Services App have access to the Tracking menu within the myNeopost portal. Easily manage, monitor and track mail pieces sent with Confirmation Service options or eCertified™ mail. The tracking option searches for and displays the status of a mail piece sent with the selected delivery confirmation options, using the recorded delivery confirmation tracking number. You can set email alerts for various statuses such as: delivered with date and time or not delivered after a customer designated time period. Confirmation Services are available with First Class Parcels®, Priority Mail® and Package Services. The App provides additional functionality to the mailing system and activates the App on your myNeopost web portal allowing you to receive postal discounts (USPS currently offers free Delivery Confirmation™ services when uploaded electronically) and an efficient way to manage your accountable mail. Upon login, the E-Services are displayed in the order they are processed.

E-Services App (Optional) – (continued)

The summary screen displays: Status type (uploaded, pending, attempted delivery, delivered, etc.) Mailing date, time and value of the mail without extra services History of tracking statuses and signer information (Certified &

eSignature Delivery) Mail to zip code, city and state

The user may click on any record and get the following detail information:

Full tracking information detail & status Detailed information and pricing for the mail piece Detailed tracking statuses Optional sender ID used for internal customer reference Signer information & image of signature (eSignature and eReturn Receipt

only) Link for Proof of Delivery to receive a USPS .pdf copy of the record

E-Services with eReturn Receipt App (Optional) This App includes all the features listed above plus the electronic Return Receipt for Certified Mail. eReturn Receipt eliminates the green card and saves both time and money by providing consolidated online access with email alerts. An email can be received with the date and time of the delivery. The recipient’s signature is displayed within the detailed record to view the signature. The summary page will display a pen icon when the signature is ready to view. MAS App (Optional) MAS (Mail Accounting Software) App is a 100% browser based mail accounting solution for one or multiple mailing systems. MAS is designed for agencies with more sophisticated needs than those provided by standard mailing machines. MAS will collect, maintain, and report all mail accounting data, helping you track and control your mail expenses. MAS can be used from any computer with appropriate network access. The easy to use, customizable user interface provides instant access to all mail data, in any mail center, and in real time. Remote access allows agencies to retrieve real time information and create reports on “Demand”. All agencies have access to the information when it is needed through your own PC. MAS can accumulate information from one or more mailing systems and consolidates data and reporting. MAS has unlimited number of accounts with sub accounts. The State can establish and enforce budgets and have a real time view of all working sites. It has the ability to convert mailing data to graphical charts or import ready files. iMCM G2 Mailing & Shipping Software iMCM G2 employs cutting edge technologies to improve efficiency and productivity for outgoing mail and shipments. iMCM G2 software interfaces with IS Mailing Machines by Neopost. iMCM G2 was designed to fully utilize the Internet and mailroom’s online capability then reporting that information back to the agency. iMCM is a multi carrier management system that fully supports local and regional carriers. iMCM can produce over 80 different standard reports and unlimited custom report capabilities with Professional Services or by the agency with Crystal Report expertise. The Professional Services can be designed to meet any agencies: Basic Reporting Needs Advanced Reporting Needs Customer Reporting Needs

• A broad set of standard accounting reports have been designed to streamline

the task of managing information while increasing visibility of postage/shipping costs, exposing waste, and simplifying account/department chargeback to internal and external customers. Easily create summary or detailed reports by month, week, or day in just minutes!

• Rate Shopping provides a graphical calendar snapshot of each carrier, available shipping dates and associated delivery charges. More options and

better routing choices help save time and money. Easily configure your systems to propose the best method of shipment based on your businesses specific criteria.

• Easily process, track and report your items by utilizing USPS® discounted electronic rates for eDelivery Confirmation™, eSignature Confirmation™, and eCertified with Electronic Return Receipt from the USPS®. In addition to significant cost savings, email alerts and online access save time by helping you monitor, track and control. Electronic Return Receipt is optional with G2.

• Eliminate “underbilling” clients for significant carrier imposed surcharges, by adding automatic fuel surcharges when applicable.

• Performance Analysis Reports keep you abreast of how often your carrier

deliveries are on time. Understanding carrier performance will help you recover delivery charges when guaranteed delivery times were not met, as well as make informed decisions on future shipments.

• Shape Advisor offers you a tip before you ship! Once an item is put on the scale, you can quickly see a host of cost saving delivery options based on alternate packaging and available services.

• Advisor Reports provide post-shipment transaction data and offer suggestions for the future including: shipping room efficiency; alternative carrier options; and analysis of service utilization.

• International Mail Advisor ensures your shipments meet all rules and regulations for international deliveries, saving you time and money.

Example of the Rate Shopping Calendar View in G2: Choose fastest method or least expensive using the easy calendar view.

Advisory Reports iMCM Advisory Reports are a set of analysis reports that present historical data in an easy to use format. These reports allow for shipping room efficiency, cost effective carrier selection, and appropriate analysis of service utilization for a given period.