1ques
-
Upload
thomas-phillips -
Category
Documents
-
view
216 -
download
0
Transcript of 1ques
-
8/6/2019 1ques
1/55
Questionnaire
1) Which of the following Reliance post paid products are you aware of?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)
BroadbandHigh Speed Data Card (HSDC)
2) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
3) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
4) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
5) If your response to the above is partially satisfied or not satisfied, thenwhat are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
-
8/6/2019 1ques
2/55
6) When a sales executive comes to you, which of the following productsdoes he frequently tells about?
Reliance India Mobile (RIM Post Paid)
Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
7) What channel would you prefer to buy a telecom/internet service?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
8) Which of the following service you look before choosing the product?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
9) If Price and mobility is not a concern, which of the following would youprefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
10) Would you like to recommend reliance services to others? YesNo
-
8/6/2019 1ques
3/55
11) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeed
CostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
12) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
13) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
-
8/6/2019 1ques
4/55
14) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)
BroadbandHigh Speed Data Card (HSDC)
15) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
16) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
17) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
18) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnline
-
8/6/2019 1ques
5/55
Franchisee & Utility Shops
19) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
20) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
21) Would you like to recommend reliance services to others?
YesNo
22) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &Offers
-
8/6/2019 1ques
6/55
InternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
23) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
24) How did you come to know about the products?
TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
25) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
26) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially Satisfied
-
8/6/2019 1ques
7/55
Not Satisfied
27) If your response to the above is partially satisfied or not satisfied,
then what are the reasons for your dissatisfaction?Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
28) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
29) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
30) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeedValue Added ServicesAfter Sales Service
-
8/6/2019 1ques
8/55
Any Other (Please Specify) ..
31) If Price and mobility is not a concern, which of the following
would you prefer to buy?Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
32) Would you like to recommend reliance services to others? YesNo
33) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
-
8/6/2019 1ques
9/55
Questionnaire
34) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
35) How did you come to know about the products? TelevisionPrint media
Sales ExecutivesFriends and Existing UsersOther (Please Specify)
36) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
37) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
38) If your response to the above is partially satisfied or not satisfied,
then what are the reasons for your dissatisfaction?Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care Service
-
8/6/2019 1ques
10/55
Any Other (Please Specify)
39) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
40) What channel would you prefer to buy a telecom/internet
service?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
41) Which of the following service you look before choosing the
product?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
42) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
-
8/6/2019 1ques
11/55
43) Would you like to recommend reliance services to others? YesNo
44) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetwork
SMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare
RechargeOutlets
Call RatesValueAdded
Services
Questionnaire
45) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
-
8/6/2019 1ques
12/55
46) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing Users
Other (Please Specify)
47) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
48) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
49) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
50) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
-
8/6/2019 1ques
13/55
51) What channel would you prefer to buy a telecom/internetservice?
Home Delivery
Customer CareOnlineFranchisee & Utility Shops
52) Which of the following service you look before choosing theproduct?
Price
ConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
53) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
54) Would you like to recommend reliance services to others? YesNo
55) Rate the following services on the basis of your satisfaction.
-
8/6/2019 1ques
14/55
Ratings Excellent Very good good average poorNetworkSMS RatesNew
Schemes &OffersInternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
56) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)
Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
57) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
58) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)
-
8/6/2019 1ques
15/55
BroadbandHigh Speed Data Card (HSDC)
59) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
60) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice Quality
Higher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
61) When a sales executive comes to you, which of the following
products does he frequently tells about?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
62) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
-
8/6/2019 1ques
16/55
63) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeed
Value Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
64) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
65) Would you like to recommend reliance services to others? YesNo
66) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare
-
8/6/2019 1ques
17/55
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
67) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)
BroadbandHigh Speed Data Card (HSDC)
68) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
69) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
70) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
-
8/6/2019 1ques
18/55
71) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher Cost
Slow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
72) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
73) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
74) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
-
8/6/2019 1ques
19/55
75) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM Technology
Mobile based on CDMA Technology
76) Would you like to recommend reliance services to others? YesNo
77) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNew
Schemes &OffersInternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
-
8/6/2019 1ques
20/55
78) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband
High Speed Data Card (HSDC)
79) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
80) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
81) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
82) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
-
8/6/2019 1ques
21/55
83) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)
Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
84) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
85) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
86) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
87) Would you like to recommend reliance services to others? YesNo
-
8/6/2019 1ques
22/55
88) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &Offers
InternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
89) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband
High Speed Data Card (HSDC)
90) How did you come to know about the products? TelevisionPrint mediaSales Executives
-
8/6/2019 1ques
23/55
Friends and Existing UsersOther (Please Specify)
91) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
92) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially Satisfied
Not Satisfied
93) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
94) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
95) What channel would you prefer to buy a telecom/internetservice?
Home Delivery
-
8/6/2019 1ques
24/55
Customer CareOnlineFranchisee & Utility Shops
96) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
97) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
98) Would you like to recommend reliance services to others? YesNo
99) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNew
-
8/6/2019 1ques
25/55
Schemes &OffersInternetSpeedCost
CustomerCareRechargeOutletsCall RatesValueAdded
Services
Questionnaire
100) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
101) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
102) Which of the following products are you using?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
103) Are you satisfied with the service provided by the subscriber?
-
8/6/2019 1ques
26/55
Fully SatisfiedPartially SatisfiedNot Satisfied
104) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
105) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
106) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
107) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeed
-
8/6/2019 1ques
27/55
Value Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
108) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
109) Would you like to recommend reliance services to others?
YesNo
110) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCost
CustomerCare
RechargeOutletsCall RatesValueAdded
Services
-
8/6/2019 1ques
28/55
Questionnaire
111) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
112) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
113) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)
BroadbandHigh Speed Data Card (HSDC)
114) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
115) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling Errors
-
8/6/2019 1ques
29/55
Poor Customer Care ServiceAny Other (Please Specify)
116) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
117) What channel would you prefer to buy a telecom/internetservice?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
118) Which of the following service you look before choosing theproduct?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
119) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
-
8/6/2019 1ques
30/55
120) Would you like to recommend reliance services to others? YesNo
121) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
122) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
-
8/6/2019 1ques
31/55
123) How did you come to know about the products? TelevisionPrint media
Sales ExecutivesFriends and Existing UsersOther (Please Specify)
124) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
125) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
126) If your response to the above is partially satisfied or not satisfied,
then what are the reasons for your dissatisfaction?Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
127) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband
-
8/6/2019 1ques
32/55
High Speed Data Card (HSDC)
128) What channel would you prefer to buy a telecom/internet
service?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
129) Which of the following service you look before choosing the
product?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
130) If Price and mobility is not a concern, which of the following
would you prefer to buy?Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
131) Would you like to recommend reliance services to others? YesNo
132) Rate the following services on the basis of your satisfaction.
-
8/6/2019 1ques
33/55
Ratings Excellent Very good good average poorNetwork
SMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
133) Which of the following Reliance post paid products are you aware
of? Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
134) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
135) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)
-
8/6/2019 1ques
34/55
Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
136) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
137) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/Network
Poor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
138) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
139) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
-
8/6/2019 1ques
35/55
140) Which of the following service you look before choosing theproduct?
Price
ConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
141) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line Phone
Fixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
142) Would you like to recommend reliance services to others? YesNo
143) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetwork
SMS RatesNewSchemes &OffersInternetSpeedCostCustomer
-
8/6/2019 1ques
36/55
CareRechargeOutletsCall RatesValue
AddedServices
Questionnaire
144) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)
Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
145) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing Users
Other (Please Specify)
146) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
147) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
-
8/6/2019 1ques
37/55
148) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher Cost
Slow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
149) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
150) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
151) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
-
8/6/2019 1ques
38/55
152) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM Technology
Mobile based on CDMA Technology
153) Would you like to recommend reliance services to others? YesNo
154) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNew
Schemes &OffersInternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
-
8/6/2019 1ques
39/55
155) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband
High Speed Data Card (HSDC)
156) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
157) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
158) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
159) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
-
8/6/2019 1ques
40/55
160) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)
Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
161) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
162) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
163) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
164) Would you like to recommend reliance services to others? YesNo
-
8/6/2019 1ques
41/55
165) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &Offers
InternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
166) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband
High Speed Data Card (HSDC)
167) How did you come to know about the products? TelevisionPrint mediaSales Executives
-
8/6/2019 1ques
42/55
Friends and Existing UsersOther (Please Specify)
168) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
169) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially Satisfied
Not Satisfied
170) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
171) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
172) What channel would you prefer to buy a telecom/internetservice?
Home Delivery
-
8/6/2019 1ques
43/55
Customer CareOnlineFranchisee & Utility Shops
173) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
174) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
175) Would you like to recommend reliance services to others? YesNo
176) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNew
-
8/6/2019 1ques
44/55
Schemes &OffersInternetSpeedCost
CustomerCareRechargeOutletsCall RatesValueAdded
Services
Questionnaire
177) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
178) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
179) Which of the following products are you using?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
180) Are you satisfied with the service provided by the subscriber?
-
8/6/2019 1ques
45/55
Fully SatisfiedPartially SatisfiedNot Satisfied
181) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
182) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
183) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
184) Which of the following service you look before choosing theproduct?
PriceConnectivitySpeed
-
8/6/2019 1ques
46/55
Value Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
185) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
186) Would you like to recommend reliance services to others?
YesNo
187) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCost
CustomerCare
RechargeOutletsCall RatesValueAdded
Services
-
8/6/2019 1ques
47/55
Questionnaire
188) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
189) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
190) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)
BroadbandHigh Speed Data Card (HSDC)
191) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
192) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling Errors
-
8/6/2019 1ques
48/55
Poor Customer Care ServiceAny Other (Please Specify)
193) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
194) What channel would you prefer to buy a telecom/internetservice?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
195) Which of the following service you look before choosing theproduct?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
196) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
-
8/6/2019 1ques
49/55
197) Would you like to recommend reliance services to others? YesNo
198) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetworkSMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
199) Which of the following Reliance post paid products are you awareof?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
-
8/6/2019 1ques
50/55
200) How did you come to know about the products? TelevisionPrint media
Sales ExecutivesFriends and Existing UsersOther (Please Specify)
201) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
202) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
203) If your response to the above is partially satisfied or not satisfied,
then what are the reasons for your dissatisfaction?Poor Quality of Signals/NetworkPoor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
204) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)Broadband
-
8/6/2019 1ques
51/55
High Speed Data Card (HSDC)
205) What channel would you prefer to buy a telecom/internet
service?Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
206) Which of the following service you look before choosing the
product?PriceConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
207) If Price and mobility is not a concern, which of the following
would you prefer to buy?Land Line PhoneFixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
208) Would you like to recommend reliance services to others? YesNo
209) Rate the following services on the basis of your satisfaction.
-
8/6/2019 1ques
52/55
Ratings Excellent Very good good average poorNetwork
SMS RatesNewSchemes &OffersInternetSpeedCostCustomerCare
RechargeOutletsCall RatesValueAdded
Services
Questionnaire
210) Which of the following Reliance post paid products are you aware
of? Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
211) How did you come to know about the products? TelevisionPrint mediaSales ExecutivesFriends and Existing UsersOther (Please Specify)
212) Which of the following products are you using?Reliance India Mobile (RIM Post Paid)
-
8/6/2019 1ques
53/55
Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
213) Are you satisfied with the service provided by the subscriber?Fully SatisfiedPartially SatisfiedNot Satisfied
214) If your response to the above is partially satisfied or not satisfied,then what are the reasons for your dissatisfaction?
Poor Quality of Signals/Network
Poor Voice QualityHigher CostSlow SpeedBilling ErrorsPoor Customer Care ServiceAny Other (Please Specify)
215) When a sales executive comes to you, which of the followingproducts does he frequently tells about?
Reliance India Mobile (RIM Post Paid)Fixed Wireless Phone (FWP)BroadbandHigh Speed Data Card (HSDC)
216) What channel would you prefer to buy a telecom/internetservice?
Home DeliveryCustomer CareOnlineFranchisee & Utility Shops
-
8/6/2019 1ques
54/55
217) Which of the following service you look before choosing theproduct?
Price
ConnectivitySpeedValue Added ServicesAfter Sales ServiceAny Other (Please Specify) ..
218) If Price and mobility is not a concern, which of the followingwould you prefer to buy?
Land Line Phone
Fixed Wireless PhoneMobile based on GSM TechnologyMobile based on CDMA Technology
219) Would you like to recommend reliance services to others? YesNo
220) Rate the following services on the basis of your satisfaction.
Ratings Excellent Very good good average poorNetwork
SMS RatesNewSchemes &OffersInternetSpeedCostCustomer
-
8/6/2019 1ques
55/55
CareRechargeOutletsCall RatesValue
AddedServices