1M Data Points: Using Behavioral Analytics to Improve Learning Outcomes
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Using Behavioral Analytics to Improve Learning Outcomes #ATDTK @JD_Dillon January 12, 2017 1M DATA POINTS
Transcript of 1M Data Points: Using Behavioral Analytics to Improve Learning Outcomes
Using Behavioral Analytics to Improve Learning Outcomes
#ATDTK
@JD_Dillon
January 12, 2017
1MDATAPOINTS
JD DillonPrincipal Learning Strategist,
How does what our people DO every day impact how they LEARN?
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Inherently Limited?
Business Requests Assessments Content
Traditional Inputs
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These inputs force us to play at MACRO level.
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Verge @JD_Dillon
We seek maximum coverage …
… and forsake individual needs for the benefit of scale. @JD_Dillon MLKSHK
Lack of relevance + impact result in poor L&D value.
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Performance is personal + contextual.
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Leveraging
BEHAVIOR
STRATEGYas the foundation of your
Define Your Business Goal1|
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ObjectiveReduce incidents by 5% across distribution network
5%
ResultTBD ?
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Distill Required (not desired) Behaviors
2|
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Find Your Moments of Truth3|
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Determine Inputs4|
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Set Thresholds5|
LenientAbove 98%
Good94% - 98%
At RiskBelow 94%
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Collect Data6|
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Evaluate Data + Identify Gaps7| % Good
% At Risk
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Behavior Total Positive Negative % Positive
Behavior 1 74,597 70,319 4,278
Behavior 2 23,187 22,714 473
Behavior 3 17,929 15,801 2,128
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Behavior Total Positive Negative % Positive
Behavior 1 74,597 70,319 4,278 94.41%
Behavior 2 23,187 22,714 473 98.05%
Behavior 3 17,929 15,801 2,128 89.41%
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Distill Required Knowledge8|
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Build Support Content9|
Adaptive Microlearning (14,000+ Sessions Per Day)
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Ⓒ Axonify
Target Content10|
6,000+ Individual Refresher Sessions
Per Month @JD_Dillon Pexels
YESMeet
Threshold?
ObservePerformanceBehavior
Deliver Scheduled Training
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NO
DeliverRefresher
Notify Manager
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Results of a
BEHAVIOR
STRATEGYObservation + Integration
ObjectiveReduce incidents by 5% across distribution network
5%
54%ResultIncidents declined by 54%
during a 6-month period
OUTCOME #1
Business Results
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OUTCOME #2
Manager Enablement
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OUTCOME #3
Training Maximization
7% AT RISK Rate
Train All 70,000 Associates
4 Topics
5-Minute Refresh Modules
23,333 HOURS
Traditional Approach
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Behavior-Based Approach
2.8% Time Required + 100% Relevance
7% AT RISK Rate
Train Only 7,839 Specific Associates
18 Topics
5-Minute Refresh Modules
658 HOURS
OUTCOME #4
Content Improvement
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Knowledge Behavior
Content Results
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Flexibility
Consistent Inputs
Realistic Targets
Continuous Learning
Technology Integration
REQUIREMENTS
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Evaluate existing observation processes
Find your moments of truth
Select your inputs
Train REQUIRED behaviors + knowledge
Avoid the ”coverage” trap
GETTING STARTED
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What our people DOevery day should be the biggest influence on how we help them LEARN.
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www.slideshare.net/JDDillon
Using Behavioral Analytics to Improve Learning Outcomes
#ATDTK
@JD_Dillon
January 12, 2017
1MDATAPOINTS
