1Lotus Marketing Research ServicesIndependent Research CompanyAsia Pacific | Middle East | North Africa ! Australasiawww.1lotusresearch.com

Catalyst in action……………..Blending Research

About 1Lotus Research• 1Lotus Marketing Research Services (1Lotus Research) is an

independent market research fieldwork agency assisting Market Research Companies, Market Research Fieldwork partners, Advisories, Consulting Firms, Outsourcing Firms and Clients.

• We are a firm with a team of experienced market research professionals - practitioners of high degree of innovation, actionable solutions in tactical and strategic market research fieldwork at Asia Pacific and Middle East countries.Membership & Affiliations: ESOMAR, QRCA, QUIRKS, AQR, UPASSOC, VIEWING FACILITIES, FOCUS VISION

Research & Consulting• Business to Consumer(B2C) /Consumer Market Research• Business to Business(B2B)• Market Sizing Study• Dealer Satisfaction Surveys• Customer Satisfaction Surveys

• Industrial Market Research • Technology Market Research• Product development • Social & Rural Market • Research Strategic Market Research• Customized Experience Research• Usability Testing

Our advantages & differentiators• High-quality and hands on experienced researchers, recruiters

and moderators • Strict in-house quality controls procedures and protocols • Transparency and commitments towards our clients • A single point of contact for each project with vast experience

Types of surveys• Product development• Satisfaction surveys• Dealer Satisfaction Surveys• Customer Satisfaction Surveys

• Test Concepts• Customer segmentation and Brand Awareness Surveys• User and Attitude Surveys• Usability testing and User experience studies

Satisfaction surveysCustomer Satisfaction Surveys/Dealer Satisfaction Surveys• Customer satisfaction surveys and Dealer satisfaction survey is the

most effective tool for gaining feedback from your stake holders who play a vital role in measuring, managing and improving customer loyalty.

• We build our satisfaction surveys as per customer’s research objectives and utilize a variety of methods which include: qualitative, quantitative and online approach. The survey assists in addressing the • Essential, critical touch points, and objectives, attributes that drives

customer satisfaction – increasing/decreasing sales and customer advocacy along with any areas that require focus and improvement to be addressed.

• Empowering managers throughout your business to work with their teams and stakeholders to ensure they are delivering the best experiences and improving need gaps, training with continuous real-time feedback.

Typical Research Methodologies & ApproachQualitative Research Quantitative Research Online Research One to One Interviews ( In-depth interviews ) Telephonic in-depth interviewsFace-to-face and in-facility/in-Clinic

Face to Face Interviews (F2F)Personal InterviewsOnline quantitative surveys

Web Based Survey

Focus Group DiscussionsMini Focus GroupsDyads & Triads, Gang Surveys

Self- Competition Interview Online Focus Groups

Usability Testings and User experience studies for portals, websites, print advertisements, Outdoor advertising, online and web interfaces, software interfaces, applications, products or a system.

Central location tests (CLT) / Hall tests Online Bulletin Boards/ Online bulletin forums

Ethnographic Research Computer aided telephonic interviews (CATI)

Online Community managements

Markets & Countries CoveredAsia & Oceania Middle East Region

Australia Indonesia South Korea Bahrain Oman

China Philippines Taiwan Egypt Saudi Arabia

Hong Kong Malaysia Thailand Israel Turkey

India Singapore Vietnam Kuwait UAE

For more information regarding our multi country market research fieldwork capabilities, please feel free to visit www.1lotusresearch.com OR drop a line to info@1lotusresearch.com

We would be glad to hear from you and assist you on any assignment in near future.

Thank you so much for going through this presentation.

– Team 1Lotus Research