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Communication SkillsBM002-4-0

Diploma - Foundation (Level 0)

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Communication Skills BM002-4-0 Communication Skills Slide 2 (of 3)

!opics " St#uctu#e of Lesson

Communication $%at is communication&

$%' do e communicate&

o do e communicate& *e#+al communication

,onve#+al communication

Fo#mal info#mal

#ocess of communication

Communication c%annels

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Communication Skills BM002-4-0 Communication Skills Slide 3 (of 3)

Lea#nin. /utcomes

t t%e end of t%is c%apte#1 'ou s%ould kno %at is communication1

kno %' it is impo#tant1 and

kno %o messa.es can +e communicatedeffectivel'

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Communication Skills BM002-4-0 Communication Skills

Communication&

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Communication Skills BM002-4-0 Communication Skills

Definition

Communication is simpl' t%e act of t#ansfe##in.

info#mation f#om one place to anot%e#

Communication is t%e act of conve'in.

info#mation fo# t%e pu#pose of c#eatin. a s%a#ed

unde#standin.

o people a##ive at s%a#ed meanin.s t%#ou.%

inte#c%an.e of messa.es

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Communication Skills BM002-4-0 Communication Skills Slide 4 (of 3)

- Justification !-

Opinion Impression

Biasness Comment

5p#ess

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7/30Communication Skills BM002-4-0 Communication Skills Slide 6 (of 3)

Why Do We Communicate?

Purpose

Influence

Instruct Inform

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Process of Communication

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7nte#& 7nt#a&

8 7nt#ape#sonal Communication

7nt#ape#sonal Communication is defined as t%e

communication p#ocess it%in an individual

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7nte#& 7nt#a& Cont

7nte#pe#sonal Communication

7nte#pe#sonal communication is t%e p#ocess t%at e use to

communicate ou# ideas1 t%ou.%ts1 and feelin.s to anot%e# pe#son

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ANY QUESTION?

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2 Basic fo#ms of Communication

Verbal

9ses lan.ua.e (o#d : .#amma#) to communicate

Messa.e is sent t%#ou.% oralo# writtencommunication

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2 Basic fo#ms of Communication

(contd)

on "erbal CommunicationO lan#ua#e!

Whatyoudontsaycanbemoreimportant!

???

$O%&BO

D$'V'&

(I')

-*+&,

+.&+

+*-

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2 Basic fo#ms of Communication

(contd)

8 /0 of messa.e pe#tainin. to feelin.s and attitudes is in

t%e o#ds t%at a#e spoken

8 120 of messa.e pe#tainin. to feelin.s and attitudes ispa#alin.uistic (t%e a' t%at t%e o#ds a#e said)

8 330 of messa.e pe#tainin. to feelin.s and attitudes is

in facial e5p#ession

(D# l+e#t Ma%#a+ian)

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2 Basic fo#ms of Communication

(contd)

,on ; *e#+al Communication is Com+ination of

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Components of Bo4y (an#ua#e

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Components of Bo4y (an#ua#e

5cont467

2 Facial e5p#ession

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Communication Skills BM002-4-0 Communication Skills

Components of Bo4y (an#ua#e 5cont467

3 Bod' Movements

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Communication Skills BM002-4-0 Communication Skills

2 Basic fo#ms of Communication

(contd)

Para"erbal communication

=efe#s to t%e messa.es t%at e t#ansmit t%#ou.% t%e

tone1 pitch1 and pacingof ou# voices

7t is howe sa' somet%in., not whate sa'

When we are angry or excited, our speech tends to

become more rapid and higher pitched.

When we are bored or feeling down, our speech tendsto slow and take on a monotone quality.

When we are feeling defensive, our speech is often

abrupt.

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Communication Skills BM002-4-0 Communication Skills

2 Basic fo#ms of Communication

(contd)

Pictorials

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Communication Skills BM002-4-0 Communication Skills

8ormal 9 Informal Communication

8O&*+( CO**%IC+,IO I8O&*+( CO**%IC+,IO

8 Inclu4es all the instances where

communication has to occur in a set of

formal format6

8 )trai#ht forwar4: official an4 always

precise an4 has a strai#ht an4 ri#ht to it6

8 Inclu4es instances of free an4

unrestraine4 communication between

people who share a casual rapport with

each other6

8 Does not ha"e any ri#i4 rules an4

#ui4elines6

8 ee4 not necessarily ha"e boun4aries of

time: place or e"en sub;ect for that matter6

. 7n>ui#' lette#1 MM/1 e-mails to collea.ues1

mont%l' #epo#t p#esentation etc

. ove# coffee1 in>ui#' a+out somet%in.1

o#de#in. food etc

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Communication Skills BM002-4-0 Communication Skills

TYPES OFCOMMUC"TO

B+)'D O

CO**%IC+,IO

C+'()

B+)'D O ),$('

+D P%&PO)'

V'&B+( O-

V'&B+(

I8O&*+(8O&*+(

O&+(

W&I,,'

BOD$

(+.%+.'

P+&+V'&B+(

PIC,O&I+()

C+)%+(O88ICI+(

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Communication Skills BM002-4-0 Communication Skills

8actors that ee4 to be Consi4ere4 When

Choosin# $our Communication Channel