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19th nat conf on e governance nagpur_final_20160122_meyerhoff nielsen
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BITS & BYTES THE WAY FORWARD Morten Meyerhoff Nielsen TUT-RNS / democratise 19 th National Conference on e-Governance, Nagpur (IN), 21-22 January 2016 IN GOVERNMENT SERVICE
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Transcript of 19th nat conf on e governance nagpur_final_20160122_meyerhoff nielsen
BITS & BYTES
THE WAY FORWARD
Morten Meyerhoff Nielsen
TUT-RNS / democratise
19th National Conference on e-Governance, Nagpur (IN), 21-22 January 2016
IN GOVERNMENT SERVICE
THE GORDIAN KNOT –CHALLENGES AND GOALS
EXEMPLES:- More for less – but how? - Growth and productivity – what is posible?- Access, trust, quality – also remotely?- No access, cannot, will not – is it a barrier?
WE ARE ALREADY ONLINE
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THE STATE
BUT WHERE ARE WE HEADING?
GLOBALLY: Letters, forms and e-mail -papir is expensive!Authorities are”eliminating” paper. Call centres and eServicesare better and 2 – 3.5 times cheaper.
DENMARK:Minimum requirement bans legal and burocratic language
use, ensure logical and recognisable design and security.
Results: - 78% of bike thefts reported online.- 88% of all adresse changes are digital.- 98% of students registered for school online.- 100% of tax returens er digitale.
Savings of € 110+ million annually when fullyimplemented (DIGST & borger.dk, 2015).
ESTONIA:Citizens can safely and securely access theirpersonlal data online – and what authorities have seen and used their data (eesti.ee, 2015).
RULES STILL APPLY
DENMARK:Reuse of data expected to save € 3 million in government plus € 6.7 million in the private sector annually when fully implented (DIGST & Grunddata, 2015).
EUROPE:Potential of BIG and OPEN data estimated to 1.9% of GDP in 2020 - for 21 different sectors in the 28 EU countries (demosEUROPE & WISE Institute, http://bit.ly/1oVe8Hj).
DATA CAN INCREASE EFFICIENCY AND LEAD TO GROWTH
DIGITAL IDENTITY AND SIGNATURE IS KEY FOR EASY, SECURY AND PERSONAL SERVICE – AND CHEAPER
ESTONIA:2% of GDP in annual socio-economic benefits by eSignatureuse (Gov. Office of Estonia, 2015).
DENMARK:Over 90% of Danes have NemID and cansigne digitally.
Only 10.8% of Danes have requested an excemption from Digital Post!
6 to 8.5 million digital messages to citizensand businesses per month. Annual savings up to € 300 million (DIGST, 2015).
CHANGE AND CONDITIONALITEIS
USER-FRIENDLINESS IS GOOD BUSINESS
AMSTERDAM: A hotel, cafe or resturant now save € 1,200 in time annually, through single entry and adapted process for licences (European eGov Awards, 2007).
FROM CURITIBA TO HAMBURG:To increase participation and transparency ctizens and businesses can participate in budget decisions and planning (www.hamburg.de).
STOCKHOLM:Citizens can compare and apply for daycare, school and retirement homes – just like booking.com (www.stockholm.se/jamfor).
THE REVOLUTION…
... is also me!
Yours sincerely,
The State…
ADMINISTRATIVE BURDEN REDUCTION SAVE MONEY AND IS GOOD FOR BUSINESSES
HOLLAND: Less burocracy have saved 0.9% of GDP – from 3.7 to 2.8%. (World Bank Group, 2007)
INTERNET ELECTIONS
ESTONIA: First and only country with iElections. Approx. 1/3 of votes given online, 25% are over 55 years of age and 53% are female (VVK, 2015).
BENEFIT REALISATION ESSENTIAL
FOLLOW-UP:Without objectivs and goals, you don’tknow where neither where you are or where you are heading. Without follow-up you don’t know if you achieved yourgoals!
COOPERATION:Vertical and horizontal cooperation is essential, citizens and businesses do not care: They want easy and fast service!
VISION, WILL, GOALS AND FOLLOW-UP
CONTACT
MORTEN MEYERHOFF NIELSEN
Tallinn University of Technology, Ragnar Nurkse School of Innovation and Governance
Ehitajate tee 5
19086 Tallinn, Estonia
Tel (EE): +372 59 06 07 09
Tel (DK): +45 23 92 22 91
Mail: [email protected]
Twitter: @mortenmeyerhoff
LinkedIN: mortenmeyerhoff
