19.9.2015 1st European Security and Safety Summit 6.-7.6.2006 Brussels EMERGENCY RESPONSE CENTRE...
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Transcript of 19.9.2015 1st European Security and Safety Summit 6.-7.6.2006 Brussels EMERGENCY RESPONSE CENTRE...
1 1st European Security and Safety Summit 6.-7.6.2006 Brussels
19.04.23
EMERGENCY RESPONSE CENTRE OPERATOR TRAINING IN FINLAND
Instructor Rauni Komulainen
The Emergency Services College
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The Emergency Services CollegeThe Emergency Services College
• situated in Kuopio• built in 1992, expansions in 1995 and 2005• nearly 500 students working on a diploma yearly• staff about 100 persons of which 70 in educational tasks• about 250 further educational courses a year • about 107 500 course days in 2006• estimation of gross expenditure 15 million euros in
2007 • the operating costs per student were about 26 400 euros
in 2006
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OrganisationPrincipal
Reijo Tolppi
Educational services Research and Development
Supporting Services
Pre-hospital Emergency Medical Care Training
Emergency Response Centre Training
Rescue Services Training
Fire Officer and Sub-Officer
Training
Preparedness Training
Administration
Technical Services
IT- Support
CMC-Finland
Student Affairs
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The amount of applicants and the amount of accepted students in 2006
367
52
365
537
30
40
48
120
0 100 200 300 400 500 600
Fire Officers
Sub-Officers
ERC Operators
Firefighters
Applicants Accepted
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The Emergency Services College
Helsinki City Rescue School
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ERC Operations
• In emergency situations, calls for assistance must be handled in a professional and efficient way in order to mobilise the necessary rescue, police, social and health services with the appropriate urgency, impartially throughout the country and regardless of the hour.
• The work of emergency centre operators has changed and developed rapidly during the last few years.
• The training focuses on the holistic handling of emergency calls, handling the assignment over to the appropriate units and providing callers with advice.
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ERC Operators Training
• The Emergency Services College has trained together with the National Police School in Tampere the operators in 1.5 years (60 credit units) program since 1997 and the curriculum has just been modernized to meet the latest requirements.
• In addition to the vocational training there has been also a supplementary training program to train the existing operators for the different tasks in the new emergency response centres.
• The Emergency Services College provides also Shift Supervisor training courses.
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Trainining curriculum
• The training has to follow the reality of the profession and since the planning of the curriculum has started by evaluating the requirements that need to be fulfilled in order to manage the operators work.
• The different learning environments play an important role in the new curriculum. These include training in special units, actual work placements, simulations and individual tasks using information networks.
• Today it is also possible to utilize the previous training and work history of the students by personal training portfolios, which will be made in co-operation between the student and the instructors.
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Vocational Training Contents
General Studies 12 Credit Units
Finnish language and communications 2 cu
Swedish language 1,5 cu
English language 1 cu
Information Technology 1 cu
Administration 1 cu
Safety guidance and information 1 cu
Health and physical education 2,5 cu
Introduction to training programme 1 cu
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Professional Studies
Emergency dispatching 23 cu
ERC Operator`s role and training 2 cu
Daily routine and special situations 7 cu
ERC information systems 5 cu
Preparedness for emergencies 1 cu
Communications and technology 2 cu
Practical training 6 cu
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Professional Studies cont.Fire and Rescue Services 4 cu
Basics of rescue works 2 cu
Risk evaluation 2 cu
Emergency Medical Care 11 cu
Health services system and
paramedic system 1 cu
Paramedics and medical
risk assessment 7 cu
Anatomy and physiology 1,5 cu
Social emergencies 1,5 cu
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Professional Studies cont.
Police Work 10 cu
Police administration justice 1 cu
Criminal law, civil law, justice procedures 1 cu
Police field duties 5 cu
Psychology 1,5 cu
Health and physical education 0,5 cu
Swedish language 1 cu
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The Emergency Services CollegeThe Emergency Services College
tel.tel. 017-307 111 017-307 111
faxfax 017-307 222 017-307 222
ad.ad. Hulkontie 83, PO Box 1122, Hulkontie 83, PO Box 1122,
70821 KUOPIO,70821 KUOPIO,
FINLANDFINLAND
www.pelastusopisto.fiwww.pelastusopisto.fi