18888556 Project Report on Deterjent by Arvind Yadav

A project on detergent & satisfaction Survey of Nirma

A Project Report on

Deterjent & Satisfaction Survey of Nirma Ltd.

project report submitted in the fulfillment of requirements for the Master of business

Administration (2008-10)

Submitted To:

MISS RUCHI TIWARI

Submitted By:

ANKITA GHOSH

MBA(2008-10)

Mathura Devi Institute of Technology & Management, indore

Mathura Devi inst. Of Tech. and Mgmt. , indore


CERTIFICATE

This is to certify that ANKITA GHOSH student of second

semester, Master of Business administration (MBA) in the

year 2008 - 2010 has completed the project report

work entitled “NIRMA” based on syllabus and has

submitted a satisfactory account of his work in this

report.

Lecturer

MISS. RUCHI TIWARI

MDITM , INDORE

ACKNOWLEDGEMENT

The research on “A Project Report on Deterjent & Satisfaction Survey of Nirma Ltd.” has been given to me as part of the



curriculum in the completion of 2-Years Master of business Administration.

I have tried my best to present this information as clearly as possible using basic terms that I hope will be comprehended by the widest spectrum of researchers, analysts and students for further studies.

I have completed this project under the able guidance and supervision of Miss Ruchi Tiwari and my project guide. I will be failed in my duty if I do not acknowledge the esteemed scholarly guidance, assistance and knowledge I have received from them towards fruitful and timely completion of this work.

Mere acknowledgement may not redeem the debt I owe to my parents for their direct/indirect support during the entire course of this project.

We also thanks NIRMA DISTIBUTER &

DELER’S, INDORE who believed in us and by providing ALL valuable

information and data that helped us in understanding the problem areas of

their organization and hence developing the application as per their

requirements.

I also thankful to my friend Arvind Yadav who helped me a lot in the completion of this project.

FROM-

ANKITA GHOSH

PREFACE

If we can compare marketing to a long train with a multiple compartment then every bogies represent different aspect of Mathura Devi inst. Of Tech. and Mgmt. , indore


marketing. Marketing strategy formulation depends upon the every aspect of related terms and marketing research plays vital roles to connect each compartment to form a cohesive functional unit.

The Dtergent industry is at the center of India’s new global dynamic. It plays major roles in retaining industry growth over 16.0 % per annum.

The motivation behind the project was to gain clear understanding about marketing research. Through this project I have tried to understand the complexities involved in gathering of data for drawing inferences .The final objective is to produce a result that is accurate, useful, and free from bias and helps in the successful completion of my Master of business Administration course. The project has been presented in a simple format

INDEX

1. Executive Summary

2. Introduction to the detergent Industry



3. History of Nirma

4. Objective & hypothisis

5. Research Methodology

6. Questionnaire Analysis

7. Conclusion & Suggestions

8. Bibliography

9. Questionnaire

DETERGENT-A detergent (as a noun) is a material intended to assist cleaning. The term is sometimes used to differentiate between soap and other surfactants used for cleaning. As an adjective pertaining to a substance, it (or "detersive") means "cleaning" or "having cleaning properties"; "detergency" indicates presence or degree of cleaning property.

Components


http://en.wikipedia.org/wiki/Cleaning

http://en.wikipedia.org/wiki/Soap






Detergents, especially those made for use with water, often include different components such as:

Surfactants to 'cut' (Emulsify) grease and to wet surfaces

Abrasive to scour

Substances to modify pH or to affect performance or stability of other ingredients, acids for descaling or caustics to break down organic compounds

Water softeners to counteract the effect of "hardness" ions on other ingredients

oxidants (oxidizers) for bleaching, disinfection, and breaking down organic compounds

Non-surfactant materials that keep dirt in suspension

Enzymes to digest proteins, fats, or carbohydrates in stains or to modify fabric feel

Ingredients that modify the foaming properties of the cleaning surfactants, to either stabilize or counteract foam

Ingredients to increase or decrease the viscosity of the solution, or to keep other ingredients in solution, in a detergent supplied as a water solution or gel

Ingredients that affect aesthetic properties of the item to be cleaned, or of the detergent itself before or during use, such as optical brighteners, fabric softeners, colors, perfumes, etc.

Ingredients such as corrosion inhibitors to counteract damage to equipment with which the detergent is used

Ingredients to reduce harm or produce benefits to skin, when the detergent is used by bare hand on inanimate objects or used to clean skin

Preservatives to prevent spoilage of other ingredients

Sometimes materials more complicated than mere mixtures of compounds are said to be detergent. For instance, certain foods such as celery are said to be detergent or detersive to teeth.


http://en.wikipedia.org/wiki/Perfume



http://en.wikipedia.org/wiki/Optical_brightener



http://en.wikipedia.org/wiki/Anti-foaming_agent



http://en.wikipedia.org/w/index.php?title=Foam_stabilizers&action=edit&redlink=1



http://en.wikipedia.org/wiki/Foam



http://en.wikipedia.org/wiki/Carbohydrate



http://en.wikipedia.org/wiki/Fat



http://en.wikipedia.org/wiki/Protein



http://en.wikipedia.org/wiki/Enzymes



http://en.wikipedia.org/wiki/Suspension_(chemistry)



http://en.wikipedia.org/wiki/Bleach



http://en.wikipedia.org/wiki/Oxidizing_agent



http://en.wikipedia.org/wiki/Water_softener



http://en.wikipedia.org/wiki/Corrosive



http://en.wikipedia.org/wiki/Descaling



http://en.wikipedia.org/wiki/Acids



http://en.wikipedia.org/wiki/PH



http://en.wikipedia.org/wiki/Abrasive






http://en.wikipedia.org/wiki/Emulsify



http://en.wikipedia.org/wiki/Surfactant




Types

There are several factors that dictate what compositions of detergent should be used, including the material to be cleaned, the apparatus to be used, and tolerance for and type of dirt. For instance, all of the following are used to clean glass. The sheer range of different detergents that can be used demonstrates the importance of context in the selection of an appropriate glass-cleaning agent:

a chromic acid solution—to get glass very clean for certain precision-demanding purposes such as analytical chemistry

a high-foaming mixture of surfactants with low skin irritation—for hand-washing of dishware in a sink or dishpan

any of various non-foaming compositions—for dishware in a dishwashing machine

other surfactant-based compositions—for washing windows with a squeegee, followed by rinsing

an ammonia-containing solution—for cleaning windows with no additional dilution and no rinsing

ethanol or methanol in windshield washer fluid—used for a vehicle in motion, with no additional dilution

glass contact lens cleaning solutions, which must clean and disinfect without leaving any eye-harming material that would not be easily rinsed

Terminology

Sometimes the word detergent is used to distinguish a cleaning agent from soap. During the early development of non-soap surfactants as commercial cleaning products, the term syndet, short for synthetic detergent was promoted to indicate the distinction. The term never became popular and is incorrect, because most soap is itself synthesized (from glycerides). The term soapless soap also saw a brief vogue. There is no accurate term for detergents not made of soap other than soapless detergent or non-soap detergent. Mathura Devi inst. Of Tech. and Mgmt. , indore




http://en.wikipedia.org/wiki/Contact_lens



http://en.wikipedia.org/wiki/Windshield_washer_fluid



http://en.wikipedia.org/wiki/Windshield



http://en.wikipedia.org/wiki/Methanol



http://en.wikipedia.org/wiki/Ethanol



http://en.wikipedia.org/wiki/Ammonia



http://en.wikipedia.org/wiki/Dishwasher



http://en.wikipedia.org/wiki/Dishware



http://en.wikipedia.org/wiki/Analytical_chemistry



http://en.wikipedia.org/wiki/Chromic_acid




The term detergent by itself is sometimes used to refer specifically to clothing detergent, as opposed to hand soap or other types of cleaning agents.

Plain water, if used for cleaning, is a detergent. Probably the most widely-used detergents other than water are soaps or mixtures composed chiefly of soaps. However, not all soaps have significant detergency and, although the words "detergent" and "soap" are sometimes used interchangeably, not every detergent is a soap.

The term detergent is sometimes used to refer to any surfactant, even when it is not used for cleaning. This terminology should be avoided as long as the term surfactant itself is available.

HISTORY OF DETERGENT-

The earliest detergent substance was undoubtedly water; after that, oils, abrasives such as wet sand, and wet clay. The oldest known detergent for wool-washing is stale (putrescent) urine. For the history of soap, see the entry thereon. Other detergent surfactants came from saponinsand ox bile.

The detergent effects of certain synthetic surfactants were noted in 1913 by A. Reychler, a Belgian chemist. The first commercially available detergent taking advantage of those observations was Nekal, sold in Germany in 1917, to alleviate World War I soap shortages. Detergents were mainly


http://en.wikipedia.org/wiki/World_War_I



http://en.wikipedia.org/wiki/Bile



http://en.wikipedia.org/wiki/Saponins






http://en.wikipedia.org/wiki/Urine







used in industry until World War II. By then new developments and the later conversion of USA aviation fuel plants to producetetrapropylene, used in household detergents, caused a fast growth of household use, in the late 1940s. In the late 1960s biological detergents, containing enzymes, better suited to dissolve protein stains, such as egg stains, were introduced in the USA by Procter & Gamble.

PREFASE

RURAL INDIA

THERE'S an interesting way of putting rural India into perspective. If India's population, as per the 1998 estimates of the United Nations Population Division, is 982,223,000, then rural India, taken as 73.3% of Mathura Devi inst. Of Tech. and Mgmt. , indore

http://en.wikipedia.org/wiki/Procter_%26_Gamble



http://en.wikipedia.org/wiki/Egg_(food)






http://en.wikipedia.org/wiki/Enzyme



http://en.wikipedia.org/wiki/Biological_detergent



http://en.wikipedia.org/wiki/Household_chemicals



http://en.wikipedia.org/w/index.php?title=Tetrapropylene&action=edit&redlink=1



http://en.wikipedia.org/wiki/Aviation_fuel



http://en.wikipedia.org/wiki/World_War_II




India, is 719,969,459. Divide that by the estimated total world population of 5.9 billion, and rural India becomes 12.2% of world population. Forget all of us sitting in the cities (4.4% more) -- 12.2% of the world lives in rural India. Which, given our effective lack of knowledge makes it a bit like one of the world's last great undiscovered countries.

Rural inhabitants aren't a different species, but consumers as quirky and demanding of marketers as any of their urban cousins. And just as eager to consume -- maybe even more so, given their access to messages of consumption via TV, but lacking the easy access that makes urban consumer’s blasé. For marketers the potential is huge -- a country waiting eagerly for their products, providing they can make the effort to export inwards, and learn to play the games by rural rules. And if they don't, the chances are that they will be left behind. Even with the minimal effort put in by companies so far, rural India now accounts for majority, or near majority, consumption in many categories. -- Rural India is clearly not such an area of darkness anymore, and as a further incentive to keep the lights on, remember that farmers get electricity free!

One of the most popular and widely accepted Marketing Myth is that the rural consumers will only buy really cheap mass market brands. But the stark reality is that though brands like Nirma lead, but penetration of premium products has also been observed even to the lowest SEC. The percentages may be very small, but given the large universe, the actual figures may be significant

Thus when we are aware of the fact that brands like Nirma rule the rural market, it would be interesting to study and analyse their basic marketing inputs -----the 4P”s



NIRMA

About the Company

Nirma is the Rs.17 billion Detergents, Soaps and Personal Care Products Brand, a market leader in the Indian detergent market and

second largest in bathing soaps... the brand NIRMA being one of the world's biggest in it's segment... a result of it's mission to provide 'Better

Products, Better Value, Better Living'.

The man who altered the clothes-washing habits of the Karsanbhai Patel the chairman of the Ahmedabad-based Nirma Ltd. This chemist who manufactured detergents at home in Ahmedabad in 1969 has certainly come a long way. He worked from his backyard which developed into a soap factory, cycled to retail outlets and hawked his brand at one-fourth of Mathura Devi inst. Of Tech. and Mgmt. , indore


the price of similar products then available. At Rs 6, Nirma, named after his daughter, was the cheapest detergent vying for attention on shop shelves. By the late 1980s, Nirma had become one of the world's largest-selling detergent powders. That he rewrote history and gave Hindustan Lever, the Indian subsidiary of the Anglo-Dutch foods and toiletries conglomerate Unilever, a huge headache is well-chronicled. Today he is proud owner of an Rs 2,500-crore Ahmedabad-based soaps and detergents major

It has been Patel's dream to make Nirma a synonym for quality. "Nirma is not merely a brand or a product, it is a dynamic phenomenon, a revolution, a philosophy," he once said. Nirma sells over 800,000 tones of detergent products every year and commands a 35% share of the Indian detergent market, making it one of the world’s biggest detergent brands. Towards this end, he tried his hand at many brand extensions. From toothpaste to salt and matchsticks, they all nestled under the Nirma umbrella. Incorporated as a private limited company, Nirma was converted into a deemed public company and then to a public limited one in Nov.'93. Nirma is an over Rs. 17 billion brand with a leadership presence in Detergents, Soaps and Personal Care Products, offering employment to over 15,000 people. In fiscal 1997, the Nirma group restructured operations and merged four companies – Nilinta Chemicals, Nirma Detergents, Nirma Soaps and Detergents, and Shiva Soaps and Detergents – with its flagship Nirma Ltd. Products are marketed through a 100-per cent subsidiary, Nirma Consumer Care.

Nirma has undertaken backward integration into manufacture of Industrial Products like Soda Ash, Linear Alkyl Benzene (LAB), Alfa Olefin Sulphonates (AOS), Fatty Acid, Glycerine and Sulphuric Acid.

Today, Nirmasells over 800000 tones of detergent products annually, giving it a 35% share of the Indian market, which are the world’s second largest fabric wash products markets. This makes Nirma India's largest detergent marketer and one of the world's biggest detergent brands. The Company has acquired Kisan Industries Limited situated at Village Moraiya, Dist. Ahmedabad as a going concern, which was engaged in the business of manufacture of detergents, Single Super Phosphate, fertilizer and printing and packaging. The second stream of the 420000 tpa Soda Ash plant at village Kalatalav, Bhavnagar was commissioned in September 2000. The Company also set up a pure water plant to manufacture 2.80 lacs TPA Vacuum-salt in October 2000.Debottlenecking process which was



made during 2001-02 by the company resulted in expansion of installed capacity of Soda Ash at Village Kalatalav, from 420000 TPA to 650000 TPA. The total cost of the project is approximately Rs.110 crores. This project is expected to be completed in September, 2002. The company issued Secured NCD aggregating Rs.360 crores in order to augment its working capital and also to bring-in cost effiency in funding cost

In detergents market Nirma and Hindustan Lever are close competitors with 38% market share each. Nirma leads the popular segment, while HLL leads the premium detergent powder segment. P&G and Henkel Spic are the other key competitors in the detergent market.

In toilet soaps, HLL has a dominating 63% market share. Nirma has also garnered a significant 22% market share in a short time. Other major players in the segment are Godrej Soaps and P&G.

The share capital of the company is Rs.33.9 crore and the total shares outstanding amount to 3.39 crore. The face value per share is Rs.10. The stock is currently trading at Rs. 418, as on May 28, 2001. The market capitalization of the company is Rs.1415.85 crore. The free float is 18% and the promoters hold 72% stake in the company.



ANNEXURE

Board of Directors Chairman & Managing Director:

Karsanbhai K Patel

Executive Director: Kalpesh A PatelDirector: Shrenikbhai K LalbhaiDirector: Manubhai R ShroffDirector: Rajendra D ShahDirector: Atulya Prasad SarwanDirector: Rakesh K PatelDirector: Hiren K PatelAdditional Director: Kaushikbhai N PatelAdditional Director: Chinubhai R Shah

Company name Sales % yoy

Operating profit

% yoy

PAT % yoy

Nirma Ltd 4826.7 40 1287.9 45 690.9 5

Smithkline Beecham Consumer Healthcare Ltd

2376.1 21 512.3 20 324.6 16

Pidilite Industries Ltd 1145.9 20 254.2 13 135.4 9 Mathura Devi inst. Of Tech. and Mgmt. , indore


Godrej Soaps Ltd 2051.8 18 345.3 32 184.7 602

Indian Shaving Products Ltd 730.5 16 142.2 23 56.2 16

Britannia Industries Ltd 3519 15 317.0 25 145 12

Dabur India Ltd 2989.9 14 397.1 35 222.2 24

Nestle Ltd 4694 13 875.0 24 497 37

Cadbury India Ltd 1866.8 12 350.3 28 171.5 26

Reckitt And Colman Of India Ltd 1484.7 11 98.2 (3) 59.9 16

Henkel Spic India Ltd 717.44 10 28.6 (15) 7.25 (192)

Colgate Palmolive India Ltd 2948 9 311.0 8 176 32

I T C Ltd 10028.9 6 4662.7 19 2516.5 22

Procter and Gamble Hygiene & Healthcare Ltd

1200.9 1 295.2 20 185.4 24

Hindustan Lever Ltd 24619 0 4475.8 9 3311.6 16

Tata Tea Ltd 2274.9 (2) 655.8 (10) 360.6 (22)

Marico Industries Ltd 1630.83 (5) 171.6 4 129.88 9DETERGENT COMPANYS IN INDIA & HIS SALE

Yoy – year on yeargrowth

Source: India Info line database

Performance of segment

Period ended 03/99 03/00 % change

Sales value (Rs mn)

Detergents 8,100.4 8,110.7 +0.12%

Glycerine 257.9 304.7 +18.15%

Linear alkyl benzene 761.3 1,565.3 +105.61%

Salt 9.0 2.6 -71.11% Mathura Devi inst. Of Tech. and Mgmt. , indore


Shampoo 1.4 0.3 -78.57%

Sulphuric acid 64.6 134.1 +107.59%

Toilet soap 3,275.3 4,674.9 +42.73%

Others 2,259.6 2,383.6 +5.49%

Sales volume (unit)

Detergents (Ton) 590,031.0 615,749.0 +4.36%

Glycerine (Ton) 4,269.0 4,810.0 +12.67%

Linear alkyl benzene (Ton) 17,688.0 31,552.0 +78.38%

Salt (Ton) 3,588.0 1,044.0 -70.90%

Shampoo (Ton) 19.0 4.0 -78.95%

Sulphuric acid (Ton) 51,588.0 67,028.0 +29.94%

Toilet soap (Ton) 75,102.0 106,626.0 +41.97%

Unit realisation (Rs/unit)

Detergents (Ton) 13,729 13,172 -4.05%

Glycerine (Ton) 60,421 63,347 +4.84%

Linear alkyl benzene (Ton) 43,040 49,610 +15.26%

Salt (Ton) 2,508 2,490 -0.72%

Shampoo (Ton) 73,684 75,000 +1.79%

Sulphuric acid (Ton) 1,252 2,001 +59.82%

Toilet soap (Ton) 43,612 43,844 +0.53%



Vision, Mision & Philosophy

Nirma is a customer-focused company committed to consistently offer better quality products and services that maximise value to the customer.

This customer-centric philosophy has been well emphasised at Nirma through:

Continuously exploring & developing new products & processes.

Laying emphasis on cost effectiveness.

Maintaining effective Quality Management System.

Complying with safety, environment and social obligations.

Imparting training to all involved on a continuous basis.

Teamwork and active participation all around.

Demonstrating belongingness and exemplary behaviour towards organisation, its goals and objectives.



Nirma is a phenomenon and synonymous with Value for Money. The brand transcends the specific dynamic of any particular product category, which is best captured in its above mission statement - a statement of sustained innovation, an unceasing effort to deliver better value to consumers, through better product quality.

PRODUCT

Nirma is aptly considered as a marketing miracle and this is reflected in the strength of the brand. Nirma has successfully challenged and changed the conventions of detergents marketing and today leading business schools are analyzing it's strategies to demystify this miracle. Nirma's core marketing thrust revolves around prompting consumer trials by offering a good quality product at most competitive price and retaining these new consumers by continuously offering the same 'Value For Money' equation. This is borne by the fact that today Nirma can boast of a strong brand loyalty from its 400 million consumer base. Based on the pragmatic concept of 'Umbrella Branding', Nirma has been increasingly successful in extending its brand equity to other product categories like Premium Detergents, Premium Toilet Soaps, Shampoos, Tooth pastes and Iodized Salt, thus opening new vistas to the field of Brand Building.

Detergents

Nirma dominates the popular detergent segment with brands like Nirma Popular powder, Nirma Detergent powder, Nirma bar, etc. Super Nirma



detergent powder is positioned in the mid-priced segment. Detergent volumes in FY00 increased by 4.4% to 615,749 tons.

Nirma Detergent Powder was launched in 1969, by Mr. Karsanbhai Patel. The product created a loyal customer base that increased day by day. In 1982 Nirma Detergent Powder became the largest selling detergent powder in western India and by 1989 the same was established on the national scene. The detergent when launched was priced one third that of the nearest competitor. The detergent powder was overnight converted into a common mans necessity from being a luxury of a few. The credit goes to the pioneer of this new environmental friendly technology, Mr. Karsanbhai Patel who lowered the usage barrier and started the Nirma phenomenon which took the world by storm. After a period of more than 20 years the poly packet for Nirma Detergent Powder was changed in 1998 to differentiate it from me too look alike'.

The strategy seems to have worked as consumers have successfully identified the new pack as a genuine Nirma product. The product today is available in two pack sizes 500 grams and 1000 grams.



Super Nirma high quality spray dried detergent was launched into market in 1996 with a price 40% lower than the nearest competitor offering the same quality. With in a short span of two years Nirma Super Detergent Powder cornered substantial market share in the premium detergent segment. The brand targeted towards Nirma consumers who were shifting towards more sophisticated form of washing, clicked very well as the ever dependable Nirma Brand name assured high quality at affordable prices. The powder is available in 25 grams, 500 grams and 1000 grams in polypacks.

Nirma launched a flanking brand named Nirma Popular Powder in selected pockets where Detergent powder usage was limited or the me too brands were eating into Nirma's share. The product was a good product available at prices that would switch people to use branded powder. The substandard products took a severe beating in the pockets where Nirma Popular was launched. It is available in 500 grams and 1000 grams pack sizes. The product with similar name and slightly different formulation is being sold in the exports market successfully.

Nima Green Powder introduced in Q4 - '99 is Nirma's introductions in a segment which was not addressed by Nirma till then. This powder positioned in the economy segment has lingering fresh lime perfume. It scores high on cleaning efficiency and generates a good amount of lather leaving clothes sparkling clean. This powder is packed in multi-colour poly bag. This product is available in 500-grams and 1-kg packing and is sold exclusively through the efficient Nima distribution network.

Driving the inspiration from its success in Detergent powder market, Nirma expanded its product portfolio by introducing Nirma Detergent Cake in 1987. The cake was launched keeping in mind the washing habits of rural India where limited use of bucket and more so of Mathura Devi inst. Of Tech. and Mgmt. , indore


running water added to the wastage of washing powder. The answer was brought by Nirma in form of Detergent Cake. The brand today is ranked as most distributed detergent cake brand in the country by AIMS retail audit. The product is available in two pack sizes of 125 grams and 250 grams

The positioning of Nirma Popular Detergent Cake is similar to that of Nirma Popular Detergent Powder but meant to fight other detergents cake. This product is more important as the unorganized players are far more penetrated in cake market as compared to that in the powder market. The product is available in 125 grams and 150 grams pack sizes. .

To meet the consumer's growing aspirations and to allow consumers to upgrade to a better quality product, Nirma introduced Super Nirma Detergent Cake in 1992. As Nirma Detergent Cake is to Nirma Detergent Powder, Super Nirma Detergent Cake is to Super Nirma Detergent Powder. It was launched to woo back the Nirma Detergent Cake user who had shifted to the competitor's product. The cake has high detergency value at an affordable price. It is available in 125 grams and 250 grams sizes.

Launched in Q4 - '98, Nima Green Cake became a close no.2 in its segment within 3 months of its launch and was successful in arresting the growth of competition in this segment. This brand has seen a number of consumer promotion schemes tied with it. The splendid laminated multi-colour wrapper, which shows a slice of lemon and trishul, exemplifies razor-sharp dirt cutting efficiency of this cake. This cake is rich in lime perfume and has an exceptionally high brand recall. It is available in sizes of 125 grams and 250 grams

Nima Blue Detergent Cake was introduced as a low cost alternative to the then available blue detergent cakes in Q4 - '99 in very few select states and has ever since been performing very satisfactorily. It is the epitome of Nirma's endeavor to provide better products at more competitive prices. It is available in 125 gram and 250 gram pack sizes. This cake is packed in a dark blue wrapper and has strong eye catching presence on the shelf.



Nima Bartan Bar was launched in Q1 - 2000, gives an outstanding performance is Nirma's foray into the scourer's market. The slogan "Darpan Hai Ya Bartan" in the product's TV commercial has helped immensely in conveying the message of "Bartan Bar's cleaning efficiency very quickly across all segments. Our TV commercial supports our positioning of Nima Bartan Bar as the one giving superior quality cleanliness and making the utensils shiny and sparkling clean. Nima Bartan Bar is available in a 400 gram packing.

Nirma Clean was launched in Q2 - 2000 and is available in a 300 gram bar packing. The "Chak Chaka Chak" television commercial of 'Nirma Clean', showing a whole set of spotless, clean vessels in a kitchen sparkling with starlight, delineates the high cleaning quality of this scouring cake. It is targeted at the low end of the market. 'Clean' is expected to trigger conversion from the unbranded detergent powders and cakes. Nirma expects the scourers market to undergo dynamism with its introduction of two scourer cakes.

Bathing Soaps

Nirma Bath Soap (Carbolic): Toilet soap market was dominated by few MNC's who could monopolistically drive the prices. The growth of toilet soap market was tremendous in 90's and was expected to increase further. Nirma's brand equity in detergent market was very strong and was unanimously associated with value for money products. We saw no reason why cannot this be extended to the personal care market. Nirma ventured into this market with Nirma Bath a carbolic soap to counter the largest selling soap from a MNC stable. The carbolic soap segment though a declining market saw a sudden burst of activity. Nirma Bath started gaining



substantial volumes at the cost of he competitor's and India's largest selling brand. The pricing of the product was penetrative at a quality (TFM - 60%) which the competitor's could not match. The product is available in 75 grams and 150 grams pack sizes.

Nirma Beauty Soap: After targeting the largest selling toilet soap with Nirma Bath, now was the time to target the second largest selling toilet soap. Nirma after successful launch of Nirma Bath launched, Nirma Beauty. Nirma Beauty was a popular category soap which targeted the middle and lower middle class population of the country. The product had high TFM content of 70%, an excellent aroma and an advertisement with a touch of aspiration. The product became an instant success, and in no time became India's third largest selling toilet soap brand. The volumes came from the category shift as well as brand switching. The product is available in 100 grams and 150 grams pack sizes and three different perfume variants. Recently company has changed its packaging and made it more contemporary by printing the wrappers on six color Cerruti machine from Italy thereby differentiating it from the me too look alike'. The brand today is growing very fast and is firmly moving towards the second position. Competitors tried

to copy the concept and the commercial but were not able to match the success of the brand. As it is said you cannot fool consumers when it comes to quality

Nirma Premium Soap: For the first time in the history of FMCG there was an attempt to extend the value for money proposition to the premium segment. The concept was innovated by none other than Nirma. Nirma launched Nirma Premium Soap during 1996 in the premium soap category with 80% TFM, mild fragrance, three variants and a touch of class in its advertising. The brand targeted to match the changing Nirma consumer's profile in terms of aspiration, quality consciousness and image perception. The brand has started picking up volumes in the premium soap market which is characterized by large number of brands and cut throat competition. Nirma Premium has been able to differentiate itself in this cluttered market its unique packaging and exclusive advertisement.



Nirma Lime Fresh was launched in 1997 with absolutely no advertising support. The lime segment of the toilet soap market was growing at a sedate rate, prior to the launch of Nirma Lime Fresh. Launch of Nirma Lime Fresh saw the volumes of the segment grow at more than 10%. During the first year of the launch Nirma Lime Fresh over took the largest selling brand in the lime segment. The product is priced competitively with 80% TFM content and strong tingling lime fragrance. The commercial was aired during the later part of the year which saw the volume grow rapidly. The commercial shot at Maldives and Switzerland with a new and young face was equally liked by consumers. The successful launch was termed as the seventh best launch of the year 1997-98 by Business Standard. There in no looking back and today Nirma Lime Fresh is the undisputed market leader in the lime segment and is giving shivers to the competition. The product is available in 75 grams and 150 grams.

Nima Rose: The remarkable and phenomenal market response received by Nima Rose soap within just two months of its launch has once again proved the merits of Nirma's commitment towards its consumers. Nima Rose soap has got an exceptionally fine perfume of rose that lingers around your body for a long time even after you bath. Due to high TFM (Totally Fatty Matter) content, it provides one of the nicest baths. This brand has already carved niche in its particular segment by achieving leadership position just within tow months of its launch.

Nima Lime, the first product in the Nima range of products has a very high TFM content and was introduced in Q2 - ' 98 when the astounding success of Nirma Lime Fresh Soap prompted competition to launch lime variants in the same price segments. Nirma is committed to the concept of umbrella branding. We have reaped benefits of this strategy right from our inception till date. In the past, we have faced umpteen numbers of situations where the competition introduces special campaigns to draw away the consumer's attention from our core brands like Nirma Detergent Powder, Super Nirma Detergent Cake, Nirma Beauty Soap, Nirma Lime Fresh Soap, etc. The purpose was to lure away consumer attention from Nirma Lime Fresh Soap by temporarily modifying the product. We, at this



point of time introduced a 'fighter brand' called Nima Lime to provide at shield to our core brand - in this case 'Nirma Lime Fresh Soap'. The success of Nima Lime has been the cornerstone in Nima brand growing into a full fledged business

Nima Sandal: This soap was launched in Q2 - '99. Over a period of time, the Indian toilet soap market has fragmented and has seen the emergence of prominent segments such as Sandal, Rose, Jasmine, Body moisturizing soaps, Herbal etc. Nima Sandal is Nirma's offering in the ethnic sandal segment. With a rich and exotic perfume and 80% TFM content, this toilet soap is available in a 100 gram packing. Nima Sandal is promoted by a TV commercial shot at exotic locales depicting the form of 21st Century Indian woman. Early market indication promises this brand to be the future no.1 in this segment.

Nima Herbal is the emanation of Nirma's quality and caliber. Nima Herbal is ingrained with benefits that accrue from using various herbs, shrubs, medicinal plants and various day-to-day commodities like sandal wood, lemon, turmeric, coconut, tulsi, neem etc. that are gifted to mankind by nature. Nima Herbal is the nature's legacy. It is reflection of Nirma's conviction of "Care For The nature's legacy. It is reflection of Nirma's conviction of "Care for the Consumers". It was launched in Q3, 2000 with a 78% TFM content in a 100 gram packing.

Nirma Herbalina: Nirma has invariably identified the nerve of the market and answered it at the proper time. We addressed the ayurvedic and medicated soap segment with Nirma Herbalina. Launched in Q3 - 2000 with a high TFM content, 'Herbalina' is Nirma's latest introduction in the range of toilet soaps. The natural commodities that are shown on the wrapper blend very well with the green colour of the eye-catching pack. Available in a 100 gram packing size, Nirma Herbalina is the 'Natural flow of freshness'. It is Nirma's yet another impression of 'Better Products,



Better Value, Better Living'. Herbalina has an exceptional long-lasting, heart-capturing aroma.

OTHER PRODUCTS:

1. Hair care

a. Nirma Beauty Shampoo

b. Nirma Shikakai

2. Toothpaste

a. Nirma Toothpaste

3. Iodized Nirma Free Flow Salt

a. Industrial chemicals



PRICE

Ivory tower theories are rethinking their business basics-thanks to Karsanbhai K.Patel. Taking on the might of a multinational, his-priced detergent Nirma captured a majority market share arresting the sales and growth of a consumer giant’s up market brand. Among the greatest success stories in the annals of marketing management in India is that of a low-priced detergent of reasonably good quality which, in the course of a mere decade, put the skids on a product that was considered the pride of a powerful multi-national. The story of Nirma has become a classic as a marketing case-study. And the story of its progenitor is as genuine and romantic a tale of rags-to-riches as one could hope to find anywhere.

For harried housewives, struggling to balance their monthly budgets, Nirma came as a boom. It was much cheaper than Surf, which had already gone well out of their reach; and it washed clothes nearly as well. Its cleansing power was far superior to that of the slabs of cheap washing soaps that had been their sole alternative until then. By the early 1980s the burgeoning sales of Nirma reached a rate of growth that was twice or thrice



that of the industry in general. Moreover, Nirma operated in the small-scale sector and, therefore saved an enormous amount of excise duty that multinationals had to pay on every kilo of detergent produced. The latter simply could not hope to bring the price down to a level that was attractive enough for the middle and lower-middle classes, which were the bulks segments for Nirma sales.

The pricing policy adopted by Nirma for its Nirma washing powder i.e. adequate Quality at an Affordable price has challenged the mighty HLL’s Surf.

Nirma Washing Powder 1kg

18.00

18.00

Nirma Washing Po

Nirma Washing Powder 500grams

9.00

9.00

Even the second product that Karsanbhai introduced-a low-priced toilet soap, which he thoroughly test marketed in Gujarat before going national with it in 1990-hs been faring well. Nirma toilet soap retails at a mere Rs.2/- with the shopkeeper allowed to retain 25 paisa behind each cake sold. The Nirma name itself was a guarantee of quality for the consumer smiles the businessman. It found ready acceptance. Today, Nirma's toilet soap products are priced in the range of Rs 6-9. Nirma Lime Fresh, for instance, commands a price of Rs 8 for 75 grams, while Nirma Premium is priced at Rs 9. Nirma Bath, a popular soap, is priced at Rs 6. In comparison to Nirma's price range, HLL's toilet soap brands are priced at a slight premium. LifeBuoy is priced at Rs 14, and LifeBuoy Gold at Rs 9. The price of Rexona is Rs 9.50, while that of Liril, which competes with Nirma Lime Fresh, is Rs 13.



Thus it is a well known fact that Nirma’s best Unique Selling Proposition is Price

The result of there cost effective product offering is that though the industry has been growing at the rate of 15 per cent annually, Nirma’s growth has been at least 30-35 per cent a year for the last few years.

Nirma has been successful in keeping its prices at such affordable levels primarily due to their strategy of backward integration projects. These projects had been undertaken with a strategy to become the lowest cost detergent manufacturer in the world. Self sufficiency in key raw materials will give protection against commodity cycles besides yielding substantial savings in raw material cost. The company estimates a total cost saving of 25% in material and handling costs due to the backward integration projects. The LAB plant has yielded about 12% cost savings and the company expects a similar cost saving of about 12-15% once the soda ash plant stabilizes. Overall the backward integration has yielded a cost saving of Rs0.8-1bn last year. Post completion of backward integration the company now plans to focus on building large volumes and gain from economies of scale.

Till 1985 the Nirmaingredients were simply mixed by hand thus requiring neither machinery nor capital investment. Due to the scale of his product and the simple non-mechanized production process, Nirmagained a number of tax and excise benefits for not using electricity. Since Nirmawas a small-scale local venture, they did not have to pay excise duties that were levied on multinationals.

Another area where Nirmasaved millions was in labor costs. Being a cottage industry Nirmawas not compelled to abide by minimum wage rules. To maintain low costs Karsanbhai used contract workers who were paid Rs.



85 per ton (In 1985 $1 U.S = Indian Rupee 12.368)1for mixing raw materials and then bagging them into 1000 bags of 1 kg each. Payment was made according to work done and since labor was not permanent no additional overhead for benefits etc. needed to be paid. It was not until the mid 80’s that Nirmastarted to mechanize their production process, however by then they were an already well-established name. In 1989 Nirma’s labor costs for 8000 workers was estimated to be between Rs 15-20 per person day in comparison to HLL who paid their semi-skilled workers approximately Rs 30-40 per person day. (In 1989 $1 U.S = Indian Rupee 16.225)2

SUPPLY CHAIN OF NIRMA:

1

2



Nirma Limited markets its products through its fully owned subsidiary Nirma Consumer Care Limited (NCCL), which was incepted in 1985. NCCL in turn resells these products in the market under the umbrella brands “NIRMA” and “NIMA” along with extensions.

The distribution strength of Nirma is based on mutually rewarding and satisfying relationship.

Nirma pioneered the concept of flat distribution network. Nirma Consumer Care Limited operates with two parallel distribution networks. The NIRMA brand is marketed through the first network, which consists of about 450 exclusive distributors. It is one of the lowest cost FMCG distribution channels of the country.

Principal Channel [Nirma Products]:

Lowest Cost system in India

Speed in distribution

Flexibility

The NIMA range of products is marketed through a parallel marketing network that comprises of more than 2000 distributors.

Parallel Channel [Nima Products]:

Wider Reach

Speedy Market Intelligence

Competitive edge & Better focus

Complementing Principal Channel

All NIRMA and NIMA range of products have a retail reach of over two million retail outlets and more than 40 million loyal consumers spread all over the country. The Company has been successful in establishing an extremely good urban as well as rural presence through the two distribution channels. The distribution channels have played a significant role in making Nirma a household name. The efficient network has made Nirma Washing Powder and Nirma Detergent Cake, the brands with highest penetration in the respective product categories in the market. The network is well



equipped to meet the demands of the loyal consumers of the Company across the country.

The robust network ensures the availability of various products at different retail outlets across the nation. The Distribution channel is geared up to enhance trade relations, build up the retailer base by providing various benefits and incentives, organize and implement different activities to generate sales and manage numerous other programmes, schemes and activities concentrated towards business development.

DISTRIBUTION

In its incipient days Karsanbhai Patel’s distribution network and sales force was a one-man team…..himself. Karsanbhai affected his deliveries of washing powder on foot. As the popularity of Nirma grew with a spread of positive word-of-mouth Karsanbhai adopted the time-honored Coco Cola maxim that his product should be available within an arm’s length of desire. So he concentrated on widening his distribution network; and Nirma began surfacing all over Gujarat, in scruffy little shops in even the remotest villages. As the product’s fame spread, agents from all over the country began writing in, and expressing their willingness to operate on the tiny margins that the businessman gave. Distribution is clearly the key to rural marketing, which Nirma has pioneered over the years. Nirma has a 350 strong sales force, a distributor strength of 400 and a retail reach of over 1 million outlets. When setting up a distribution system Karsanbhaiwas



extremely aware of the importance of keeping costs down. Once demand for Nirmahad outgrown his ability to deliver on bicycle he moved on to vans and then later to trucks. Nirmahad neither a field sales force nor owned a distribution network. Karsanbhai negotiated prices with truck and van suppliers on a daily basis.

As sales grew Karsanbhai eventually hired stockists(those who stocked additional quantities of the goods) as commission agents. On the one hand it helped him avoid central sales tax and the stockists were responsible for all transportation, octroi,3handling and delivery costs. There was also a strict system of protocol and distribution depended on prepayment for stocks so as to minimize risk for Nirma.

Nirma sells over 800,000 tones of detergent products every year and commands a 35% share of the Indian detergent market, making it one of the world’s biggest detergent brands. The brand promotion efforts are complemented by Nirma’s distribution reach and market penetration, through a country wide network of 400 distributors and over 2 million retail outlets, making Nirma products available from the smallest rural village to the largest metro.

The company has set up for Nima a parallel distribution and sales channel consisting of 1500 distributors and an independent sales force. A two-tier network, the Nima distribution channel is 'flat' enabling swift market response. The company took

great care that the new brand did not cannibalize on the existing brands. The Nima portfolio today complements the Nirma range, furthering the company's strategy of Value for Money.

3



Level of Channel Distribution:


Company manufacturing unit Consolidator Wholesaler Semi-Wholesaler Retailer Consumer


NIRM A COMPANY DISTR IBUTI ON IN YEA R/4

According to “Product Distribution” .

Soda Ash ::... Investment of Rs. 1,140 croresCapacity

650,000 TPA

770 m3/hr capacity Sea Water RODM plant

40 MW Captive co-generation plant

10,000 MT solid handling



Energy efficient technology from AKZO, NetherlandsOnly Soda Ash plant in the world with full DCS controlsICMA award for Best Total Water Management Practices in Chemical Industry Category

Linear Alkyl Benzene ::...

Investment of Rs. 630 crores

75,000 TPA capacity

Only second plant in the world with Eco-friendly Non HF technology from UOP, USABio-degradable product

70 km of integrated pipeline network for feed stock8,00,000 TPA of Feed Stock

32% market share

DCS controlled fully automatic plant

Packaging ::...



Full range of Packaging facilities

13,500 TPA of packaging material

7,200 TPA of Poly Ethylene film manufacturing

6,000 TPA Paper Wrapper printing

6,000 TPA Laminated Wrappers & Pouch manufacturing

3,600 TPA of Stiffner Boards Poly Coating and Slitting

14,000 TPA Craft Paper manufacturing

12,000 TPA Corrugated Box manufacturing

State of art production facilities

8 colour printing from Cerruti Spa, Italy

2 lines of 3 - Layer Extrusion Plant from Reifenhauser, Germany

Automatic Control from Prestech, U.K. and Eltromet, Germany

Soaps ::... Investment of Rs. 200 Crores

30,00,000 Soap pieces sold per dayAnnual sales of Rs. 500 crore

20% market share

Second largest soap manufacturer in IndiaFour lines of 500 soaps per



minute

Detergents ::...

50,00,000 pieces sold per day

38% market share

Largest Detergent manufacturer of India

Edible Salt ::...

Asia’s largest salt works

Spread over 30,000 acres

Edible salt capacity of 288,000 tpaEdible vacuum evaporated salt plant with

Technology from akzo nobel, netherlands

Tripple effect monel cladded evaporator

Fluidized bed dryerHuman contact free process from water to packaging

Industrial Salt ::...





Industrial salt capacity of 15,00,000 tpa

Others ::...

AOS ( Alfa Olefin Sulfonate )

Sulfuric Acid

Glycerin

SSP ( Single Super Phosphate )

Detergents ::... 50,00,000 pieces sold per day

38% market share

Largest Detergent manufacturer of India

Edible Salt ::... Asia’s largest salt works


Edible salt capacity of 288,000 tpaEdible vacuum evaporated salt plant with

Technology from akzo nobel, netherlands

Tripple effect monel cladded evaporator



Fluidized bed dryerHuman contact free process from water to packaging

Industrial Salt ::...



Industrial salt capacity of 15,00,000 tpa

Others ::... AOS ( Alfa Olefin Sulfonate )

Sulfuric Acid

Glycerin

SSP ( Single Super Phosphate )

Chenal partner-Nirma Limited markets its products through its fully owned subsidiary Nirma Consumer Care Limited (NCCL), which was incepted in 1985. NCCL in turn resells these products in the market under the umbrella brands “NIRMA” and “NIMA” along with extensions.

The distribution strength of Nirma is based on mutually rewarding and satisfying relationship. Mathura Devi inst. Of Tech. and Mgmt. , indore



Principal Channel [Nirma Products]: Lowest Cost system in India

Speed in distribution

Flexibility


Parallel Channel [Nima Products]: Wider Reach

Speedy Market Intelligence

Competitive edge & Better focus

Complementing Principal Channel

All NIRMA and NIMA range of products have a retail reach of over two million retail outlets and more than 40 million loyal consumers spread all over the country. The Company has been successful in establishing an extremely good urban as well as rural presence through the two distribution channels. The distribution channels have played a significant role in making Nirma a household name. The efficient network has made Nirma Washing Powder and Nirma Detergent Cake, the brands with highest penetration



in the respective product categories in the market. The network is well equipped to meet the demands of the loyal consumers of the Company across the country.

The robust network ensures the availability of various products at different retail outlets across the nation. The Distribution channel is geared up to enhance trade relations, build up the retailer base by providing various benefits and incentives, organize and implement different activities to generate sales and manage numerous other programmes, schemes and activities concentrated towards business development.

Reach---Nirma Limited markets its products through its fully owned subsidiary Nirma Consumer Care Limited (NCCL), which was incepted in 1985. NCCL in turn resells these products in the market under the umbrella brands “NIRMA” and “NIMA” along with extensions.

The distribution strength of Nirma is based on mutually rewarding and satisfying relationship.


Principal Channel :

• Lowest Cost system in India

• Speed in distribution

• Flexibility


Parallel Channel :

• Wider Reach

• Speedy Market Intelligence

• Competitive edge & Better focus

• Complementing Principal Channel

All NIRMA and NIMA range of products have a retail reach of over two million retail outlets and more than 40 million loyal consumers spread all over the country. The Company has been successful in establishing an extremely good urban as well as rural presence through the two distribution channels. The distribution channels have played a



significant role in making Nirma a house-hold name. The efficient network has made Nirma Washing Powder and Nirma Detergent Cake, the brands with highest penetration in the respective product categories in the market. The network is well equipped to meet the demands of the loyal consumers of the Company across the country. The robust network ensures the availability of various products at different retail outlets across the nation. The Distribution channel is geared up to enhance trade relations, build up the retailer base by providing various benefits and incentives, organize and implement different activities to generate sales and manage numerous other programmes, schemes and activities concentrated towards business development.

Profit & Loss account for the year ended 31 st March 2006 Rs in crores

2005-2006 2004-2005

Income 1949.80 1834.90

Expenditure 1449.36 1325.38

Profit before depreciation & Tax 500.44 509.52

Profit before Tax 344.02 352.81

Net profit 241.38 284.65



Market share of Nirma

20% market capture by nirma in 2007.

Q.1 DO YOU USE DETERGENT ?



Q.2 WICH PROUDCUT USE IN DETERGENT ?



Q.3 WHAT YOU THINK ABOUT NIRMA ?

Q. 4 Wich product is the best of nirma ?

Q. 5 Dose the cost effect on your choice ?



SUGGESTIONS

NIRMA is best detergent company in india. Its product quality is also very good. But compare to other company nirma’s marketing is lower then other. If Nirma improve his marketing quality. So he improve his sale in Indian market.

Because “jo dikta hai wo bikta hai”.

➢ Doing market survey. And justify the costumer.

➢ Should be more particular about Post Sales Follow Up as it shows the concern of the company with the customer.

➢ Should put in more efforts to promote the Nirma product.

➢ Improve themarketing strategy.



Bibliography:

www.google.com

www.nirma.com

Magazines(india today)

Marketing Management by Philip Kotler

Kothari. C. R, Research Methodology, New Age International(P) Ltd., New Delhi


http://www.nirma.com/

http://www.google.com/


Being an esteem customer of Nirma Limited you are requested to take out a few minutes and fill the following questionnaire.

Q.1 DO YOU USE DETERGENT ?



Yes-

NO-

Q.2 WICH PROUDUT USE IN DETERGENT ?

1. Nirma

2. Surf Exel

3. Tide

4.Ghadi

Q.3 WHAT YOU THINK ABOUT NIRMA ?

………………………………………………………………..

……………………………………………………………….

……………………………………………………………….

Q. 4 WICH PRODUCT PRODUCT IS THE THE BEST NIRMA ?

1.Soap

2.Detergent

3.other

Q. 5 DOES THE COST EFFECT ON YOUR CHOICE ?

Yes-

NO-

Q.6 WHATDO YOU THINK ABOUT NIRMA ?

…………………………………………………………

…………………………………………………………

…………………………………………………………..

Thanks….


18888556 Project Report on Deterjent by Arvind Yadav

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Transcript of 18888556 Project Report on Deterjent by Arvind Yadav