1870 Employees Satisfaction
-
Upload
duraisamysugumar -
Category
Documents
-
view
239 -
download
1
Transcript of 1870 Employees Satisfaction
-
7/31/2019 1870 Employees Satisfaction
1/73
A STUDY ON EMPLOYEES SATISFACTION IN
ICICI PRUDENTIAL LIFE INSURANCE IN CHENNAI
Project Report
Submitted to
UNIVERSITY OF MADRAS
In partial fulfillment of the requirement for the award of
MASTER OF BUSINESS ADMINISTRATION
Submitted by
Mr. P. SENTHILKUMAR
(Reg. No. RB 60819)
Under the guidance of
Mr. S. ARULKRISHNAN, M.Sc., M.B.A.
DEPARTMENT OF MANAGEMENT STUDIES
VEL SRI RANGA SANGU COLLEGE (ARTSAND SCIENCE)
(Approved by AICTE, New Delhi & Affiliated to University of Madras)Avadi, Chennai 600 062.
APRIL 2008
-
7/31/2019 1870 Employees Satisfaction
2/73
DECLARATION
This is to certify that the project work titled A STUDY ON EMPLOYEES
SATISFACTION IN ICICI PRUDENTIAL LIFE INSURANCE IN CHENNAI is
bonafide work done by me under the guidance ofMr. S. Arulkrishnan (Internal Guide).
P. SENTHILKUMARPlace: Chennai
Reg. No.RB60819Date :
-
7/31/2019 1870 Employees Satisfaction
3/73
ACKNOWLEDGEMENT
First and foremost I would like to give my wholehearted and sincere thanks to
the almighty god helping me throughout the project.
I like this opportunity to thank our principal Dr. R.K. Balasumbramaniyan
M.Sc. M.Phil., Ph.D., for encouraging me and supporting me towards the completion
of project.
I sincerely thank our head of the department Dr. K. Anand M.A., M.B.A.,
Ph.D., for this consistent encouragement and support while carrying out this work.
Its joy to work with my staffs that brings the out of student even in adverse
time it is a great joy and privilege to work with my faculty guide Mr. S. Arulkrishnan,
M.Sc., M.B.A., who gave his valuable guidance for completing this project.
-
7/31/2019 1870 Employees Satisfaction
4/73
LIST OF CONTENTS
CHAPTER TITLE Page No.
CHAPTER - 1 Introduction 1
Objectives 2
Scope 3
Limitations 4
Chapter 2 Company Profile 5
Chapter 3 Review of Literature 11
Chapter 4 Research methodology 13
Chapter 5 Data Analysis And Interpretation 20
Chapter 6 Findings 54
Chapter 7 Suggestion 55
Conclusion 56
Bibliography 57
Appendix 58
-
7/31/2019 1870 Employees Satisfaction
5/73
LIST OF TABLES
S.No. Particulars Page No
1. GENDER CLASSIFICATION 22
2. AGE CLASSIFICATION 24
3. YEARS OF EXPERIENCE 26
4. SALARY PACKAGE OF THE EMPLOYEES 28
5. SATISFACTION LEVEL OF CURRENT SALARY 30
6. CO OPERATION OF COLLEGUES 32
7. EMPLOYEES OPINION TOWARDS FIRST-AIDFACILITY
34
8. SATISFACTION LEVEL OF JOB SECURITY 36
9. SATISFACTION LEVEL ON PRESENT JOB 38
10. PREFERENCE ON SUPERVISION OF JOB 40
11. TREATING OF MANAGEMENT TOWARDSEMPLOYEES
42
12. EMPLOYEES OPINION ON INCREMENT 44
13. EMPLOYEES OPINION FOR OVERTIME PAYMENT 46
14. RESPONDENTS OPINION ON RETIREMENTBENEFITS
48
15. PREFERENCE FOR CHILDREN EDUCATIONFACILITY
50
16. REGARDING TO EMPLOYEES SATISFACITON 52
-
7/31/2019 1870 Employees Satisfaction
6/73
LIST OF CHARTS
S.No. Particulars Page No
1. GENDER CLASSIFICATION 23
2. AGE CLASSIFICATION 25
3. YEARS OF EXPERIENCE 27
4. SALARY PACKAGE OF THE EMPLOYEES 29
5. SATISFACTION LEVEL OF CURRENT SALARY 31
6. CO OPERATION OF COLLEGUES 33
7. EMPLOYEES OPINION TOWARDS FIRST-AIDFACILITY
35
8. SATISFACTION LEVEL OF JOB SECURITY 37
9. SATISFACTION LEVEL ON PRESENT JOB 39
10. PREFERENCE ON SUPERVISION OF JOB 41
11. TREATING OF MANAGEMENT TOWARDSEMPLOYEES
43
12. EMPLOYEES OPINION ON INCREMENT 45
13. EMPLOYEES OPINION FOR OVERTIME PAYMENT 47
14. RESPONDENTS OPINION ON RETIREMENTBENEFITS
49
15. PREFERENCE FOR CHILDREN EDUCATIONFACILITY
51
16. REGARDING TO EMPLOYEES SATISFACITON 53
-
7/31/2019 1870 Employees Satisfaction
7/73
CHAPTER I
INTRODUCTION
-
7/31/2019 1870 Employees Satisfaction
8/73
INTRODUCTION
Employees Satisfaction is the end feeling of a person after performing a
task. The relationship between man and work always attracted the attention of
philosophers, scientists and novelists the nature as area or study, as it occupies
much of mans life span.
The term employees satisfaction covers the satisfaction covers the
satisfaction derived from being engaged in work or in any pursuit of a higher order, it
is essentially related to human need and their fulfillment through work it is generated
by the individuals perception of how well his employer satisfies his various needs.
Here the employees are mostly base on welfare facilities. Welfare facilities can
be classified into two types that is intramural and extramural facility. The
management should provided both intramural and extramural facility for employees
satisfaction.
Intramural facilities are a facility, which is provided with in the organization that
is lighting, ventilation, water, air, toilet and etc.
Extramural facilities are facilities which provided outside of the organization
that housing, transport, educational training and development etc.
This study collects the data regarding promotional system, bonus, loans
facility, festival advance, leave facility transport facility etc. then based on data tables
are drawn. The percentage as a tool for analyzing the data wherever necessary
charts are drawn based on inference, finding, suggestion and conclusion are also
pointed out.
-
7/31/2019 1870 Employees Satisfaction
9/73
OBJECTIVE OF THE STUDY
PRIMARY OBJECTIVE
1) To study the employee satisfaction employed in ICICI prudential.
SECONDARY OBJECTIVES
1) To know the satisfaction level of employees on current job
2) To know the benefits provided by the organization to employees
3) To find out the relationship between employees and management
9
-
7/31/2019 1870 Employees Satisfaction
10/73
SCOPE OF THE STUDY
This study covers about employees satisfaction in ICICI Prudential Life
Insurance
The study helps to know about the Employee Management Relationship
The study provides to know several benefits like increments and overtime
payment.
-
7/31/2019 1870 Employees Satisfaction
11/73
LIMITATIONS OF THE STUDY
The time given was limited to 90 days and hence could not able to know about
the other departments.
The sample is limited only to 100 respondents.
During the working hours, it is very difficult to collect the datas from the
employees.
11
-
7/31/2019 1870 Employees Satisfaction
12/73
CHAPTER II
COMPANY PROFILE
-
7/31/2019 1870 Employees Satisfaction
13/73
COMPANY PROFILE
The Indian insurance industry was under state control with no private
participation till the late 1990s. it was virtually ruled by the LIC in the insurance
market and GIC and its four subsidiaries in the non insurance market. In the early
1990s, there was major shift in the macroeconomic policies of the Indian government
due to two major developments.
For the above reasons, the Indian government set up the " Malhotra
Committee" in 1993, to suggest reforms in the insurance industry. The committee
submitted its report in 1994, and its strongly recommended private participation in the
industry.
After prolonged discussions and debates, the insurance sector was opened up
in 1999, when IRDA bill was passed. As per the bill, the IRDA became the regulatory
authority for the insurance sector in India. It had the power to grant license to foreign
players to operate in India, and to formulate operational rules and regulations for
working of insurance companies. IRDA also prepared the guidelines for foreign
participation in the Indian insurance market. According to these guidelines, foreign
players were initially permitted to enter India through partnership ventures with a
partnership share of 26% or less, in both the life insurance and general insurance
business.
13
-
7/31/2019 1870 Employees Satisfaction
14/73
ICICI prudential Life Insurance Company is a joint venture between ICICI
Bank, a premier financial powerhouse and prudential PLC, a leading in4ernatio.al
financial services group headquartered in the United Kingdom, ICICI Prudential was
amongst the first private sector insurances companies to begin operations in
December 2000 after receiving approval from Insurance Regulatory Development
Authority (IRDA)
ICICI Prudential equity base stands at Rs 9.25 billion with ICICI Bank and
Prudential PLC holding 74% and 26% stake respectively. In the period April-
December 2004, the company garnered Rs 8.6 billion of new business premium for a
total sum assured of over Rs 73.6 billion and wrote nearly 345,000 policies. The
company has a network of over 50,000 advisors; as well as 7 bank assurance tie-
ups. Today, ICICI Prudential has emerged as the No.l private life insurer in the
country, with a wide range of flexible products that meet the needs of the Indian
customer at every step in life.
VISION
To make ICICI Prudential the dominant life and pensions player built on trust
by world- class people and service.
This we hope to achieve by:
Understanding the needs of customers and offering them superior products
and service
Leveraging technology to service customers quickly, efficiently and
conveniently
-
7/31/2019 1870 Employees Satisfaction
15/73
Developing and implementing superior risk management an investment
strategies to offer sustainable and stable returns to our policyholders
Providing an enabling environment to foster growth and learning for our
employees
And above all, building transparency in all our dealings.
The success of the company will be founded in its unflinching commitment to 5
Crore valuesIntegrity, Customer First, Boundary less, Ownership and passion.
Each of the values describe what the company stands for, the qualities of our people
and the way we work. We do believe that we are on the threshold of an exciting new
opportunity, where we can play a significant role in redefining and reshaping the
sector. Given the quality of our parentage and the commitment of our team, there are
no limits to our growth.
PROMOTERS
ICICI and Prudential came together in 1993 to form Prudential ICICI Assets
Management Company, which has today emerged as one of the leading mutual
funds in India. The two companies bring together two of the strongest financial
service brands in Asia, known for their professionalism, excellent quality of service
and long term commitment to YOU. Riding on the success of this relationship, the
two companies joined hands once more in 2000, to form ICICI prudential Life
Insurance, with a commitment to provide leading edge life insurance solution. ICICI
Bank has 74% stake in the company, and prudential PLC has 26%.
15
-
7/31/2019 1870 Employees Satisfaction
16/73
ICICI BANK
ICICI Bank (NYSE:IBN) is India's second largest bank with an asset base of
Rs 106812 crore. ICICI Bank provides a broad spectrum of financial services to
individuals and companies. This includes mortgages, car and personal loans, credit
and debit cards, corporate and agricultural finance. The Bank services a growing
customer base of more than 7 million customer accounts and 5 million bondholders
accounts through a multi-channel access network. This includes about 450 branches
and extension counters, 1675 ATM's, call centers and Internet banking
(www.icicibank.com). ICICI Bank posted a net profit of Rs 1,206 crore for the year-
ended march 31. 2003. ICICI Bank is the only Indian company to be rated above the
county rating by international rating agency moody's and the only Indian company to
be awarded an investment grade international credit rating. The Bank enjoys the
highest AAA (or equivalent) rating from all leading Indian rating agencies.
Prudential PLC
Established in 1848, Prudential PLC (Product Life Cycle) is a leading
international financial services company in the UK, with around US$250 billion funds
under management, and more than 16 million customers worldwide. Prudential has
brought to market an integrated range of financial services products that now
includes life assurance, pensions, mutual funds, banking, investment management
and general insurance. In Asia, Prudential is UK's largest life insurance company with
a vast network of 22 life. and mutual fund operations in twelve countries china,
Hong Kong, India, Indonesia, Japan, Korea, Malaysia, the Philippines, Singapore,
Taiwan, Thailand and Vietnam. Since 1923, Prudential has championed customer-
centric products and services, supported by over 60,000 staff and agents across the
region.
-
7/31/2019 1870 Employees Satisfaction
17/73
DISTRIBUTION
ICICI Prudential has one of the largest distribution networks amongst private
life insurers in India, having commenced operations in 69 cities and towns in India.
These are Agra, Ahmedabad, Ajmer, Allagabad, Arnristar, Aurangabad, Bangalore,
Bareilly, Bhatinda, Bhopal, Bhubhaneshwar, Calicut, Chandigarh, Chennai,
Coimbatore, Dehradun, Durgapur, Faridsabad, Goa, Guntur, Gurgaon, Guwahati,
Gwalior, Hyderabad, Hubli, Indore, Jaipur. Jalandhar, Jamnagar, Jamshedpur,
Judhpur, Kanpur, Karnal, Kochi, Kolkata, Kolhapur, Kota, Kotatamyam, Lucknow,
Ludhiana, Madurai, Mangalore.
Meerut, Mumbai, Mysore, Nagpur, Nasik, Noida, New Delhi, Patiala, Pune,
Raipur, Rajkot, Ranchi, Rourkela, Salem, Siliguri, Surat, thane, Trichy. Trivandrum,
Udaipur, Vadora, Vapi, Varanasi, Vashi, Vijayawada and Vizag.
The company has seven bank assurance tie-ups, having agreements with
ICICI Bank, Federal Bank, South Indian Bank, Bank of India, Lord Krishna Bank and
some co-operative banks, as well as over 160 corporate agents and brokers. It has
also tied up with organizations like Dhan for distribution of Salaam Zindagi, a policy
for the socially and economically underprivileged sections of society. ICICI Prudential
has recruited and trained about 50,000 insurance advisors to interface with and
advise customers. Further, it leverages its state-of the art IT infrastructure to provide
superior quality of service to customers.
17
-
7/31/2019 1870 Employees Satisfaction
18/73
BOARD OF DIRECTORS
The ICICI Prudential Life Insurance Company Limited Board comprises
reputed people from the financial industry both from India and abroad.
Mr. K.V.Kamath, Chairman
Mr. Mark Norbom
Mrs. Lalita D. Gupte
Mrs. Kalpana Morparia
Mrs. Chanda Kochhar
Mr. Kevin Holmgren
Mr. M.P. Modi
Mr. R Narayanan
Ms. Shikha Sharma, Managing Director
Management team
Ms. Shikha Sharma, Managing Director
Mr. Sandeep Batra, Chief Financial Officer & Company Secretary
Mr. Shubhro J. Mitra, Chief Human Resources
Mr. Puneet Nanada, Head Investments
Ms. Anita Pai, Chief Customer Service and Operations
Mr. V. Rajagopalan, Appointed Actuary
Mr. Shridhar Sethutam, Chief Strategy
Mr. Dipan Bhattacharya Chief Information Technology
-
7/31/2019 1870 Employees Satisfaction
19/73
CHAPTER III
REVIEW OF LITERATURE
-
7/31/2019 1870 Employees Satisfaction
20/73
REVIEW OF LITERATURE
Insurance: Conceptual frame work
Since mans life is open to risk of various kinds and degrees, which involves
exposure to loses, the scheme for dealing with some of these risks have been
advised. This is known as insurance
Insurance, in law and business, is a contractual agreement that provides for
compensation by an insurer to an insured party for loss resulting from a possible
event. The insurer conducts its operations amazing relatively small contributions from
many persons who are exposed to the risk of occurrence of an unforeseen even in
order to create a fund that is used reimburse those insured who actually suffered
from such an occurrence. The contributions of the policy holders are called premium.
An insurance contract must of an element of contingency, that is, the event
insured against must be possible but not certain to occur in a given period of time
and must be substantially beyond the control of either insured or insurer. In addition
to the requirement that the risk be one who would suffer a material loss by the
happening of the event.
Different authors have defined the term insurance differently. Some of the
popular definitions are:
Dr. W. A. Diadle: Insurance is a device for the transfer of the risk of the individual
entries to an insurer, who agrees for a consideration (called premium), to assume to
a specified extend loses sufficient by the assured.
-
7/31/2019 1870 Employees Satisfaction
21/73
Prof.H.D. Hansell: A social device providing of financial compensation for the
efforts of misfortune, the payment being made for the accumulated contributions of
all participating the same.
The basic concept of insurance is simple. The policy holder pays a premium to
the insurer, who in turn return, promises to pay compensation, in the form of sum
insured, if the event insured against the happens. Premium paid by all policyholders
go in to a pool or fund run by the insurance company from which claims are paid.
The cost of insurance cover, no matter what being insured, will depend upon the risk
involved the greater the likelihood of a claim being made the higher the premium. So
the risk that each policyholder brings to the fund is reflected in the premium the pay.
21
-
7/31/2019 1870 Employees Satisfaction
22/73
CHAPTER IV
RESEARCH METHODOLOGY
-
7/31/2019 1870 Employees Satisfaction
23/73
RESEARCH METHODOLOGY
Research Design : Descriptive
Survey Technique : Non probability & Convenience sampling
Sample Area : Chennai.
Sample Size : 100
Data : Questionnaires
DATA COLLECTION METHODS
Primary data:
These are the information gathered from the respondents using
questionnaires. These are the information gathered for the specific purpose and do
not exist in any records or publications.
Therefore for the primary information the researcher had undergone fieldwork
for this particular study and has collected the intended information from the
customers.
Secondary data:
The secondary data refers to those, which have already gathered by some
person for some other person for some other purposes. And also from the company's
record. For this particular study the researcher has gathered information from the
company report ,business magazines and from internet.
23
-
7/31/2019 1870 Employees Satisfaction
24/73
SURVEY TECHNIQUE
Structure questionnaire:
The survey is done with the help of well-structured questionnaires for the
customers.
Research Design:
Research is the plan, structure and the strategy of investigation conceived so
as to obtain answers - to research question and to control the variance.
This definition consists of three important terms plan, structure and strategy. The
plan is the outline of the research scheme on which the researcher is to work. The
structure of the research is more specific outline and the strategy shows how the
research will be carried out, specifying the methods to be used in the collection and
analysis of data.
Research Design Types
The frequently used classification system in research is grouping under three
broad categories.
Descriptive research.
Exploratory research.
Casual research.
Descriptive Research:
Descriptive research is marked by prior formulations of specific research
questions. The investigator already knows a substantial amount about the research
problems before the project is initiated.
-
7/31/2019 1870 Employees Satisfaction
25/73
Exploratory Research:
This type of study is used to probe the existing problem. The major purposes
of exploratory research is to solve-the existing problems. The more precise
formulation problems and the formulation of new alternative course of action.
Causal Research:
This type of study aims or determining the causes involved to the problem.
From among the three above types of research design the researcher has
selected the descriptive research for carrying out the research.
Sampling Plan
While doing a research it might not be possible to interview all the customers
of insurance industry. There fore, the researcher has some method of selecting the
sample, which represents the universe selected for the survey. The sample should
have to resemble the universe chosen for the research both in terms of their
characteristics as well as location.
Sampling Methods
There are two main categories under which various sampling methods can be
put into.
Probability sampling.
Non-probability sampling.
25
-
7/31/2019 1870 Employees Satisfaction
26/73
Probability Sampling:
In this the sample are chosen in such a way that each member of the universe
has known chance to being selected. Probability sampling is classified into four
types.
Simple Random Sampling.
Stratified Sampling.
Cluster Sampling.
Systematic Sampling.
Simple Random Sampling:
In a simple sampling a selection tool frequently used with this design in the
table of random numbers.
Systematic Sampling:
In a systematic sampling the number are chosen in a systematic manner from
the entire population.
Stratified Sampling:
In a stratified sampling the universe are divided in to strata on the basis of
recognizable or measurable characteristics of its members i.e., age. income,
education etc.
Cluster Sampling:
In a cluster sampling the various units comprising the population are grouped
in cluster and the sample selection is made in such a way that each cluster has a
known of being selected.
-
7/31/2019 1870 Employees Satisfaction
27/73
Non-Probability Sampling:
Non-probability sampling is defined, as the type of sampling in which there
exists a chance of any particular unit in the population of being selected is unknown.
It is classified in to three types.
Judgement sampling.
Convenience sampling.
Quota sampling.
Judgement Sampling:
Person knowledge about the population under study chooses sample
members that the researcher feels would be most appropriate for the study.
Convenience Sampling:
In this method, the sample units are chosen primarily on the basis of the
researchers convenience.
Quota Sampling:
In quota sampling the method is similar to the one adopted in the stratified
sampling. The universe is divided in to strata on the basis of characteristics of the
population. The sample units are chosen so that each stratum represents proportion
to its importance in the population.
The researcher has used descriptive research, non probability sampling and
convenience sampling.
27
-
7/31/2019 1870 Employees Satisfaction
28/73
Questionnaire Design:
The researcher is motivated to construct a questionnaire, which he finds that
the information he needs is not in the secondary source.
Types of Questions:
After specifying the information needed, the researcher has decided the type
of the questions required to be asked from the respondents, to elicit this information.
Direct Questions
Direct questions are just what their name, age and sex are. They explicate for
the information desired.
Indirect Questions
Indirect question refers to those whose response are used or suggest the
information, other than the facts given in the answers, about the respondent. Open-
end questions
Open-end questions that has no fixed alternatives to which the answers must
conform. The respondent answers in his or her own words and at any length they
choose.
Closed End Questions
Close end question also has no fixed alternative question from which
respondent has to select the one that closely matches his opinion or attitude.
Dichotomous questions
-
7/31/2019 1870 Employees Satisfaction
29/73
A dichotomous question refers to one, which offers the respondent a choice
between only two alternatives. The fixed alternatives are of the type yes or no.
Multiple Questions
A multiple-choice question refers to one, which provides several sets of
alternatives for the respondent's choice.
Chi-Square Analysis
Chi Square is applied in statistics to test the significance of observed data with
theoretical distribution.
(O E)2
2 =E
Where
O = Observed frequencies
E = Expected frequencies
29
-
7/31/2019 1870 Employees Satisfaction
30/73
CHAPTER V
DATA ANALYSIS AND
INTERPRETATION
-
7/31/2019 1870 Employees Satisfaction
31/73
CHI-SQUARE
FORMULAE
(Row total for the row of that cell) x(Column total for the column of that cell)
1) Expected frequency =Grand Total
(Oi-E
i)2
2) Find the summation of =
Ei (total)
DIFFERENCE BETWEEN AGE GROUP AND FIRST AID FACILITY OF
EMPLOYEES.
H0 There will be no significant difference between age group and first-aid
facility of employees.
H1 There will be significant difference between age group and first-aid
facility of employees.
Chi Square Table 1
Age Group First aid Facility
Yes No Total
20 25 12 3 15
25 30 33 235
30 35 23 427
35 above 18 523
Total 100 100
100
100
31
-
7/31/2019 1870 Employees Satisfaction
32/73
Chi Square Table 2
O E (O- )2 / 100
12 12.900.062
33 30.10.279
23 23.22 0.002
18 19.78 0.159
3 2.1 0.385
2 4.9 1.716
4 3.780.012
5 3.21.012
E = 100 100
Degree of freedom = d = (c 1) (r 1)
= (2 1) (4 1)
= 1 x 3
= 3
Calculated value = 3.627
Tabulated Value = 7.21
Level of significance = 5%
Inference:
Since calculated value of Chi-Square is less than tabulated value. we accept
the Null hypothesis. Hence we conclude there is no significant relationship between
level of age group and first-aid facility.
-
7/31/2019 1870 Employees Satisfaction
33/73
TABLE 1
GENDER CLASSIFICATION
S.No. Gender No. of RespondentsPercentage of
Respondents
1. Male 84 84
2. Female 16 16
Total 100 100
Inference:
From the above table shows that the majorities of respondents 84%of the
employees to male category and 16% belongs to female category.
33
-
7/31/2019 1870 Employees Satisfaction
34/73
CHART 1
GENDER CLASSIFICATION
84
16
0
10
20
30
40
50
60
70
80
90
100
Male Female
Particulars
No.ofRespon
dents
-
7/31/2019 1870 Employees Satisfaction
35/73
TABLE 2
AGE CLASSIFICATION
S.No. Age No. of RespondentsPercentage of
Respondents
1. 20 25 15 15
2. 25 30 35 35
3. 30 35 27 27
4. 35 & Above 23 23
Total 100 100
Inference:
From the above table 15% of them belongs to 20 25 age, then 35% of them
belongs to 25 30 age, then 27% of them belongs to 30 35 age and 23% of them
belongs to 35 & above.
35
-
7/31/2019 1870 Employees Satisfaction
36/73
-
7/31/2019 1870 Employees Satisfaction
37/73
TABLE 3
YEARS OF EXPERIENCE
S.No. Response No. of RespondentsPercentage of
Respondents
1. 0 1 year 5 5
2. 1 3 years 1515
3. 3 5 years 4545
4. 5 7 years 1515
5. 7 years above 2020
Total 100 100
Inference:
From the above table 5% respondents belongs to 0 1 year experience, 15%
of them have 1 to 3 years of experience, 45% of them have 3 5 years of
experience, 15% respondents have 5 7 years of experience and 20% of
respondents have 7 and above years of experience.
37
-
7/31/2019 1870 Employees Satisfaction
38/73
CHART 3
YEARS OF EXPERIENCE
515
45
15
20
0
1020
30
40
50
60
70
80
90
100
0 1 year 1 3 years 3 5 years 5 7 years 7 years
above
Particulars
No
.ofRespondents
-
7/31/2019 1870 Employees Satisfaction
39/73
TABLE 4
SALARY PACKAGE OF THE EMPLOYEES
S.No. ResponseNo. ofRespondents
Percentage of
Respondents
1. 65,000 75,000 25 25
2. 75,000 1,00,000 55 55
3. 1,00,000 1,25,000
10 10
4. 1,25,000 andabove
10 10
Total 100 100
Inference:
From the above table 25% of respondents are getting 65,000 75,000 of
salary package, 55% of respondents are getting 75,000 1,00,000, 10% of
respondents are getting 1,00,000 1,25,000, and 10% of respondents are getting
1,25,000 and above of salary package per annum.
39
-
7/31/2019 1870 Employees Satisfaction
40/73
CHART 4
SALARY PACKAGE OF THE EMPLOYEES
25
55
10 10
0
10
20
30
40
50
60
70
80
90
100
65,000 75,000 75,000
1,00,000
1,00,000
1,25,000
1,25,000 and
aboveParticulars
No.ofRespondents
-
7/31/2019 1870 Employees Satisfaction
41/73
TABLE 5
SATISFACTION LEVEL OF CURRENT SALARY
S.No. Response No. of RespondentsPercentage of
Respondents
1. Highly satisfied 20 20
2. Satisfied 6363
3. Dis satisfied 1313
4. Highly dissatisfied 44
Total 100100
Inference:
From the above table 20% of respondents are highly satisfied with their
current salary, 63% of respondents are satisfied and 13% of respondents are
dissatisfied and 4% of respondents highly dissatisfied with their current salary.
41
-
7/31/2019 1870 Employees Satisfaction
42/73
CHART 5
SATISFACTION LEVEL OF CURRENT SALARY
20
63
13
4
0
10
20
30
40
50
60
70
80
90
100
Highly satisfied Satisfied Dis satisfied Highly
dissatisfied
Particulars
No.ofRespondents
-
7/31/2019 1870 Employees Satisfaction
43/73
TABLE 6
CO OPERATION OF COLLEGUES
S.No. Response No. of RespondentsPercentage of
Respondents
1. Yes 62 62
2. No 3838
Total 100 100
Inference:
From the above table 62% of respondents are saying yes their colleagues
are co-operative, 38% of respondents says No i.e. the colleagues are not co-
operate with them.
43
-
7/31/2019 1870 Employees Satisfaction
44/73
Chart 6
CO OPERATION OF COLLEGUES
62
38
Yes
No
-
7/31/2019 1870 Employees Satisfaction
45/73
TABLE 7
EMPLOYEES OPINION TOWARDS FIRST-AID FACILITY
S.No. Response No. of RespondentsPercentage of
Respondents
1. Yes 86 86
2. No 1414
Total 100 100
Inference:
For the above it is clear the 86% respondents say Yes and 14% respondents
say No.
45
-
7/31/2019 1870 Employees Satisfaction
46/73
CHART 7
EMPLOYEES OPINION TOWARDS FIRST-AID FACILITY
86
14
Yes
No
-
7/31/2019 1870 Employees Satisfaction
47/73
TABLE 8
SATISFACTION LEVEL OF JOB SECURITY
S.No. Response No. ofRespondents
Percentage ofRespondents
1. Highly satisfied 21 21
2. Satisfied 4343
3. Dissatisfied 2424
4. Highly
dissatisfied
1212
Total 100 100
Inference:
From the above table 21% of respondents are highly satisfied with the job
security, 43% of respondents are satisfied and 24% of respondents are dissatisfied
and 12% respondents are highly dissatisfied with the job security.
47
-
7/31/2019 1870 Employees Satisfaction
48/73
CHART 8
SATISFACTION LEVEL OF JOB SECURITY
21
43
2412
0
10
20
30
40
50
60
70
80
90
100
Highly satisfied Satisfied Dissatisfied Highly
dissatisfied
Particulars
No.ofRes
pondents
-
7/31/2019 1870 Employees Satisfaction
49/73
TABLE 9
SATISFACTION LEVEL ON PRESENT JOB
S.No. Response No. of RespondentsPercentage of
Respondents
1. Highly satisfied 30 30
2. Satisfied 4343
3. Dissatisfied 1313
4. HighlyDissatisfied
14 14
Total 100 100
Inference:
From the above table 30% of respondents are highly satisfied with their
present job, 43% of respondents are satisfied and 13% of respondents dissatisfied
and 14% of respondents are highly dissatisfied with their present job.
49
-
7/31/2019 1870 Employees Satisfaction
50/73
CHART 9
SATISFACTION LEVEL ON PRESENT JOB
3043
13 14
0
10
20
30
40
50
60
70
80
90
100
Highly satisfied Satisfied Dissatisfied Highly
Dissatisfied
Particulars
No.ofRe
spondents
-
7/31/2019 1870 Employees Satisfaction
51/73
TABLE 10
PREFERENCE ON SUPERVISION OF JOB
S.No. Response No. of RespondentsPercentage of
Respondents
1. Very good 37 37
2. Good 4040
3. Average 1010
4. Bad 13
13
Total 100 100
Inference:
From the above table 37% of respondents says very good for supervision on
job, 40% of respondents says good, 10% of respondents says average and 13% of
respondents says bad for supervision on job.
51
-
7/31/2019 1870 Employees Satisfaction
52/73
CHART 10
PREFERENCE ON SUPERVISION OF JOB
37 40
10 13
0
10
20
30
40
50
60
70
80
90
100
Very good Good Average Bad
Particulars
No.ofRespondents
-
7/31/2019 1870 Employees Satisfaction
53/73
TABLE 11
TREATING OF MANAGEMENT TOWARDS EMPLOYEES
S.No. Response No. of RespondentsPercentage of
Respondents
1. Very good 38 38
2. Good 23 23
3. Average 25 25
4. Bad 1414
Total 100 100
Inference:
From the above table 38% of respondents says very good for treating towards
employees, 23% of respondents says good, 25% of respondents says average and
15% of respondents says bad for treating of management towards employees.
53
-
7/31/2019 1870 Employees Satisfaction
54/73
CHART 11
TREATING OF MANAGEMENT TOWARDS EMPLOYEES
38
23 2514
0
10
20
30
40
50
60
70
80
90
100
Very good Good Average Bad
Particulars
No.ofRespondents
-
7/31/2019 1870 Employees Satisfaction
55/73
TABLE 12
EMPLOYEES OPINION ON INCREMENT
S.No. Response No. of RespondentsPercentage of
Respondents
1. Yes 67 67
2. No 33 33
Total 100 100
Inference:
From the above 67% of respondents says Yes organization pays increment
for their job. And 33% of respondents says No i.e. organization does not pay any
increment for their job.
55
-
7/31/2019 1870 Employees Satisfaction
56/73
CHART 12
EMPLOYEES OPINION ON INCREMENT
No. of Respondents
Yes
67%
No
33%
-
7/31/2019 1870 Employees Satisfaction
57/73
TABLE 13
EMPLOYEES OPINION FOR OVERTIME PAYMENT
S.No. ResponseNo. of
Respondents
Percentage of
Respondents
1. Yes 73 73
2. No 27 27
Total 100 100
Inference:
From the above table 73% of respondents say Yes the organization is having
overtime payment for extra work. And 27% of respondents say No i.e. the
organization is not having overtime payment for extra work.
57
-
7/31/2019 1870 Employees Satisfaction
58/73
CHART 14
EMPLOYEES OPINION FOR OVERTIME PAYMENT
No. of Respondents
Yes
73%
No
27%
-
7/31/2019 1870 Employees Satisfaction
59/73
TABLE 14
RESPONDENTS OPINION ON RETIREMENT BENEFITS
S.No. Response No. of RespondentsPercentage of
Respondents
1. Very Good 27 27
2. Good 26 26
3. Average 28 28
4. Bad 19 19
Total 100 100
Inference:
From the above 27% of respondents says very good towards retirement
benefit, 26% of respondents says good, 28% says average and 19% of respondents
says bad towards retirement benefits.
59
-
7/31/2019 1870 Employees Satisfaction
60/73
CHART 14
RESPONDENTS OPINION ON RETIREMENT BENEFITS
27 26 2819
0
10
20
30
40
50
60
70
80
90
100
Very Good Good Average Bad
Particulars
No.of
Respondents
-
7/31/2019 1870 Employees Satisfaction
61/73
TABLE 15
PREFERENCE FOR CHILDREN EDUCATION FACILITY
S.No. ResponseNo. ofRespondents
Percentage of
Respondents
1. Yes 48 48
2. No 52 52
Total 100 100
Inference:
From the above table 48% of respondents says Yes the organization is
providing children education facilities, and 52%of respondents says No, i.e. the
organization is not providing children education facilities.
61
-
7/31/2019 1870 Employees Satisfaction
62/73
-
7/31/2019 1870 Employees Satisfaction
63/73
TABLE 16
REGARDING TO EMPLOYEES SATISFACITON
S.No. ResponseNo. ofRespondents
Percentage of
Respondents
1. Highly Satisfied 34 34
2. Satisfied 31 31
3. Dissatisfied 2020
4. HighlyDissatisfied
15 15
Total 100 100
Inference:
From the above table 34% of respondents are highly satisfied considering
everything regarding employees satisfaction, 31% of respondents are satisfied and
20% of respondents are dissatisfied 15% of respondents are highly dissatisfied
considering everything regarding employees satisfaction.
63
-
7/31/2019 1870 Employees Satisfaction
64/73
CHART 16
REGARDING TO EMPLOYEES SATISFACITON
34 31
2015
0
10
2030
40
50
6070
80
90
100
No. of
Respondents
Highly
Satisfied
Satisfied Dissatisfied Highly
Dissatisfied
Particulars
-
7/31/2019 1870 Employees Satisfaction
65/73
CHAPTER VI
FINDINGS
-
7/31/2019 1870 Employees Satisfaction
66/73
FINDINGS
84% of respondents belongs to male category
35% of respondents belongs to 25 30 age group
55% of respondents are getting 75,000 1,00,000 of salary package per
annum.
63% of respondents are satisfied with their current salary.
62% of respondents are told that their colleagues are co-operative with them
43% of respondents are satisfied with job security
43% of respondents are satisfied with their present job
40% of respondents says feel that the job supervision is good for supervision
on job.
38% of respondents says that the organization treating the employee in very
good manner.
67% of respondents says that the organization pays increment for their job.
86% of respondents says that they have first aid facility
73% of respondents told that the organization is having overtime payment for
extra work.
28% of respondents says that average towards retirement benefits
52% of respondents says that i.e. the organization is not providing children
education facilities.
34% of respondents says that they are highly satisfied considering everything
regarding employees satisfaction.
-
7/31/2019 1870 Employees Satisfaction
67/73
CHAPTER VII
SUGGESTIONS
-
7/31/2019 1870 Employees Satisfaction
68/73
SUGGESTIONS
The organization must provide good retirement benefits
The overtime payment is motivating the employees in the organization
The organization must provide children educational facilities
Management employees relation must be improved
-
7/31/2019 1870 Employees Satisfaction
69/73
CONCLUSION
To summarize or to conclude the whole research process on employees
satisfaction done or performed by the researcher had been inferred that the
employees satisfaction level within employees in ICICI Prudential should be still
improved to the maximum at all levels such as creating recreation facilities, first aid
facilities, conducting training program and all such that benefits the company
regarding that they would be somewhat satisfied with their work.
The lower-level employees in the company are mostly illiterate and they have
only the knowledge of performing one specific job delegated to them. Therefore the
employees should be still trained in other works in the company to increase the
productivity.
This study mostly covers all the information about the employees satisfaction
models in the company. By the information from the above research, the satisfaction
level of the employee is not up to the expected level.
69
-
7/31/2019 1870 Employees Satisfaction
70/73
BIBLIOGRAPHY
BOOKS
Memoria.C.B., Personal Management, Mumbai, Himalaya Publishing House,
2000.
Tripathy P.C., Personal Management and Industrial Relations, New Delhi,
Sulthanchand and Sons, 1996, 12th Edition.
Subba Rao.P., and Rao V.S.P. Personal Resource Management, New Delhi,
Konark Publishers Private Limited, Jan, 1992, 2nd Edition.
Kothari.C.R. Research Methodology New Delhi Wishwa Prakasam Publishers,
1992, 2nd Edition.
Websites:
www.irda.com
www.iciciprulife.com
www.google.com
-
7/31/2019 1870 Employees Satisfaction
71/73
APPENDIX
-
7/31/2019 1870 Employees Satisfaction
72/73
QUESTIONNAIRE
Name
1. Gender : a) M b) F
2. Age : a) 20 25 b) 25 30 c) 30 35 d) 35 & above
3. Years of experience in ICICI prudential
a) 0 1 years b) 1 3 years c) 3 5 years
d) 5 7 years e) 7 years above
4. What salary package you are getting per annum?
a) 60,000 75,000 b) 75,000 1,00,000
c) 1,00,000 1,25,000 d) above 1,25,000
5. Are your satisfied with your current salary?
a) Highly satisfied b) Satisfied
c) Dissatisfied d) Highly dissatisfied
6. Are your colleagues are co-operative with you?
a) Yes b) No
7. Are you having First Aid facility?
a) Yes b) No
8. Are you satisfied with your job security?
a) Highly satisfied b) Satisfied
c) Dissatisfied d) Highly dissatisfied
9. Are you satisfied with your present job?
a) Highly satisfied b) Satisfied
c) Dissatisfied d) Highly dissatisfied
-
7/31/2019 1870 Employees Satisfaction
73/73
10. How do you feel about the supervision in your job?
a) Very Good b) Good
c) Average d) Bad
11. How the management treating you?
a) Very Good b) Good
c) Average d) Bad
12. Are you paid any increment for your job?
a) Yes b) No
13. Is the organisation having any over time payment for your extra work?
a) Yes b) No
14. How do you feel with regard to retirement benefits like pension and other
benefits.
a) Very Good b) Good
c) Average d) Bad
15. Is the organization providing children educational facilities?
a) Yes b) No
16. Considering everything how satisfied are you regarding employees satisfaction?
a) Highly satisfied b) Satisfied
c) Dissatisfied d) Highly dissatisfied
17. Comments on employees satisfaction ..