18699 AT&T Device Update MAXD_v3.9.1

MAXDMobile AT&T Experience Document

Device UpdatesUser Experience Flows and Screen Details

Revision Date:

Version: 3.9.118699

Fri Aug 03 2012Created By: Laura Landgren ([email protected]), AT&T UXD Team

For Questions Regarding Compliance to this document please contact: Katye Watkins ([email protected])

File: FOTA_v3.9.1_20120803.graffle AT&T © 2012 | Proprietary (Restricted)

Creation Date: Mon Jun 14 2010Project: Mobile AT&T User Experience Requirements, 18699

` MAXD Mobile AT&T Experience Document – Device Update Flows & Screen Details

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AT&T Proprietary (Restricted)Only for use by authorized individuals within the AT&T companies and not for general distribution

Version: 3.9.1

Revision Date: Fri Aug 03 2012

1.0 Overview

1.1 Scope & Introduction1.2 Adjoining Documents1.3 Design Principles

3.0 Process Notes

3.1 Device Initiated (DI) Download

3.2 User Initiated (UI) Download

3.3 Network Initiated (NI) Download

2.0 Revisions

2.1 Revision History

4.0 User Flows

4.1.1 Flow - 4.1.1 Flow - Push: Network Initiated(Active Data Connection, Wi-Fi Connected if Required)

4.1.2 Flow - Push: Network Initiated(Wi-Fi Required but NOT Connected)

4.1.3 Flow - Push: Network Initiated(Wi-Fi Required but Connection Lost)

4.1.4 Flow - Pull: User Initiated(Active Data Connection, Wi-Fi Connected if Required)

4.1.4 Flow - Pull: User Initiated(Active Data Connection, Wi-Fi Connected if Required) Cont'd

4.1.5 Flow - Reflash and Reboot

4.1.6 Flow - Push: Device Initiated (DI)

5.0 Screen Details

5.0 Screen Details5.1.0 Install Software Update5.1.1 Postpone5.1.2 Wi-Fi Not Connected Install Software Update5.1.3 Settings5.1.4 Settings | Software Update5.1.5 Settings | Software Up to Date Timer5.1.6 Settings | User Initiated Check for Update5.1.7 Software Update Processing5.1.8 Servers Busy5.1.9 Wi-Fi Camping5.1.10 Downloading Status5.1.11 Wi-Fi Required5.1.12 Low Battery5.1.13 Restart Device5.1.14 Installing Update5.1.15 Install Interrupted5.1.16 Update Complete5.1.17 Download Notification




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Version: 3.9.1


1.1 ScopeThis document defines the flows and screens for device updates via Wi-Fi and RAN.

1.3 Design Principles

1.2 Adjoining Documents

Type File Notes

Requirements 13340 Chapter 22 and XDM Platform Enhancements JRD

AT&T Mobility User-Centered Design PrinciplesUser Experience Design Principles guide the development of concepts with the view to strengthen the brand and serve as a touchstone when having to make tough decisions. These can also, ideally, inspire new ideas, refresh brainstorming sessions and keep members focused on the end-user experience.

Extraordinarily UsefulCreate offerings that respond to a real understanding of customer needs and allow customers to easily accomplish tasks they truly care about.

Immediately ValuableCreate interactions that provide value immediately. Make each input pay-off by offering value at the moment customers first engage with an offering, without the hassle of many steps.

ThoughtfulCreate offerings that anticipate customer needs – know what customers will need before they even know it.

RelevantCreate offerings that respond to context, taking advantage of who the customer is, where they are, what they are doing and what is valuable to them.

FamiliarCreate offerings that use familiar language, interfaces and metaphors to enable customers to engage.

Wireframe Template N/A

XML Document N/A

Simulation N/A

Visual Guidelines N/A




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Version: 3.9.1


2.1 Revision History

1.0 2009/08/XX Published to the OEMs

Version Date Description

2.0 2010/06/03 4.1.0 Flow - Install Software Update- Screen C | 5.1.2 - Removed image of battery and signal and bar from the progress bar when a install is occurring.- Added not that the install process should not be initiated during a call

4.1.1 Flow - Postpone Software Update- Screen B | 5.2.1 - Update Wording - “The install cannot be postponed again. The install will occur in N.”

5.3.2 Settings | Software Update- Screen B & C | - Update Wording – change “Resume Update” to “Continue Update”

4.1.2 Flow - Settings Software Update- updated flow to handle a postponed download or postponed install

4.1.3 Flow - Download Software Update- Add new flow to handle an user initiated update

3.0 2011/01/12 Removed Low Battery and placed as a screen which appears at any point in the flow rather than as a system check. Made USB and Bluetooth optional.

3.0 2011/01/122011/1/28

Changed name of flow 4.2. Added extra decision point in flow 4.3 that deals with 24 hr clock and checking for updates.Minor eidts to verbiage and numbering

3.2 2011/03/29 Changed to 3 flows. All flows are silent unless initiated from settings

3.7 2012/02/09 All flows and screen details have been refreshed.

3.8 2012/07/09 Added section 3.0 Process NotesAdded "Device Readiness Check" sub-flow step in flows 4.1.1, 4.1.2, 4.1.3, and 4.1.4Added flow 4.1.6 - Push: Device Initiated (DI)Added screens 5.1.17 through 5.1.19.

3.9 2012/07/30 4.1.1 Flow - Push, Server Initiated and 4.1.2 Flow - Push, Server Initiated- Added decision for checking if the user is on an active phone call before the installation occurs. Added notes that the device should automatically begin the install if the user shuts down their device with no additional postpones remaining.

5.1.0 Install Software Update- Added verbiage for the installation beginning in 10 seconds if the user has reached their maximum postpone allotment.

5.1.6 Settings | Download Interrupted- Revised the language on this screen

5.1.8 Server Busy- Revised the language on this screen

5.1.17 Cache Error- Corrected a typo on this screen

3.9.1 2012/08/01 All instances of "Server Initiated" have been renamed "Network Initiated" throughout the document.

3.1 Device Initiated (DI) Process Notes- Clarified verbiage on items B, F, L

4.1.1 Push, Network Initiated- Removed Device Readiness Check

4.1.2 Push, Network Initiated- Removed Device Readiness Check- Removed Postpone option

4.1.3 Flow - Push: Network Initiated- Removed Device Readiness Check

4.1.4 Flow - Pull: User Initiated - Removed Device Readiness Check

4.1.6 Flow - Push: Device Initiated (DI)- Added Call in Progress check




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3.1 Device Initiated (DI) Download Process Notes

DI Schedule: DI should occur 8 hours following initial activation, then 30-days following initial activation, 6-months after initial activation, and 12-months after initial activation.

If the initial DI fails, up to 2 retries should occur in 24 hours increments.

A factory reset restarts the DI schedule.

The DI should be silent (no user interaction required) unless a different transport method, e.g. Wi-Fi is required.

If Menu bar status is displayed it should be clear that an AT&T update is being downloaded.

Download should automatically resume where it left off if interrupted for any reason.

User should be directed to connect to Wi-Fi if Wi-Fi required.- Wi-Fi setup menu should display- Wi-Fi connectivity options should display if Wi-Fi has never been setup on device

When the transport node is set to “OTA or WiFi”, if both are active, then WiFi is the primary/preferred bearer

Download should begin automatically once connected to Wi-Fi

Download should resume automatically if disconnected and re-connected to same or other Wi-Fi network

NI or UI should not be available or accepted by device during active session

If the transport node is locked to Wi-Fi then the device shall not report a download failure until 48 hours later.

3.2 User Initiated (UI) Download Process Notes

“Check for update” should be available once every 24-hours.

“Check for update” should not be available if an active session, DI or NI is in progress.

NI should not be processed by device during active UI session.

Up to 3 DI retries should occur in 8-hour intervals (3x in 24-hours) only if device was unable to communicate with XDM platform on initial UI attempt.

DM GET should be not be processed by device until active session completes.

Download instructions and messages should be clear and accurate.

- Server unavailable/busy message should only display if server returns response- Check Internet Connectivity or other generic message should display for device time-out with no server response

User should be directed to connect to Wi-Fi if Wi-Fi required.- Wi-Fi setup menu should display- Wi-Fi connectivity options should display if Wi-Fi has never been setup on device

When the transport node is set to “OTA or WiFi”, if both are active, then WiFi is the primary/preferred bearer. Download should resume automatically if disconnected and re-connected to same or other Wi-Fi network.


A

B

C

D

E

F

G

H

I

J

K

L

A

B

C

D

E

F

G

H

I

J




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3.3 Network Initiated (NI) Download Process Notes

NI should not be processed by device during active UI or DI session.

DM GET should be not be processed by device until active session completes.

The NI should be silent (no user interaction required) unless a different transport method, e.g. Wi-Fi is required.

If Menu bar status is displayed it should be clear that an AT&T update is being downloaded.

User should be directed to connect to Wi-Fi if Wi-Fi required- Wi-Fi setup menu should display- Wi-Fi connectivity options should display if Wi-Fi has never been setup on device

When the transport node is set to “OTA or WiFi”, if both are active, then WiFi is the primary/preferred bearer. Download should begin automatically once connected to Wi-Fi.

NI or UI should not be available or accepted by device during active session.

Download should resume automatically if disconnected and re-connected to same or other Wi-Fi network.


A

B

C

D

E

F

G

H

I

J




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User Flows detail the wireless experience through small scenarios or stories. Each user flow details users, screen order, and screen states.

The Legend below is a list of symbols and icons used throughout the user flows.

Flow Iconography Legend

FriendUser

End Flow: Location

Continue Flow: Location

Screen Detail IDX.X.X Detail

A Callout ID

Secondary Flow

Primary Flow

4.0 User Flows4.1.1 Flow - 4.1.1 Flow - Push: Network Initiated(Active Data Connection, Wi-Fi Connected if Required)

4.1.2 Flow - Push: Network Initiated(Wi-Fi Required but NOT Connected)

4.1.3 Flow - Push: Network Initiated(Wi-Fi Required but Connection Lost)

4.1.4 Flow - Pull: User Initiated(Active Data Connection, Wi-Fi Connected if Required)

4.1.4 Flow - Pull: User Initiated(Active Data Connection, Wi-Fi Connected if Required) Cont'd



Intermediary Screen

Initial Screen

Navigation Key Legend[LSK] Left Soft Key[RSK] Right Soft Key

[CHK] Center Hard Key[UHK] Up Hard Key[RHK] Right Hard Key[DHK] Down Hard Key[LHK] Left Hard Key

Decision Point

Software UpdateA new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install.

AT&T Software Update

Continue Postpone

4.1.1 Flow - Push: Network Initiated

A software update is available for John's device. Unknown to him, the update will download to his device. If John is on an active call, the process should resume after the call ends.

When the download is complete, John's device will display a message notifying him that the update is available to install (the message will only display during predefined hours of the day). John has the option to Continue (install the update) or Postpone.

If John has already postponed the install the maximum number of times, he will only be provided with the option to Continue. If John selects "Continue", the device update will install and reboot. The device will automatically continue if the user does nothing and 30 seconds has elapsed. If John powers down the device before the reboot and install can begin, the installation shall occur during power up.

Alternatively, John selects "Postpone". John selects to postpone the software update by 1, 4, or 8 hours, and returns to the screen/process before the software update notification was received (originating screen).

5.1.0

Downloadcomplete

B

Software UpdateA new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install. The installation will begin in 30 seconds.


Continue

5.1.0C

Maximum postpones reached?

No

Yes

Postpone

Continue

ContinueOR

30 seconds elapsed

A

B

C

D

The software update has been postponed. Update software in:


5.1.1D

1 hour

4 hours

8 hours

End Flow: Return to

Originating Screen

Select Back

Select

Go to: 4.1.5 Reflash and

Reboot

Continue from 4.1.3 Flow - Push: Server

Initiated(Wi-Fi Required but Connection Lost)

(Active Data Connection, Wi-Fi Connected if Required)

Software downloads in background

A

Active call in progress? No

Yes

No Action: Wait for Call

to End




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Version: 3.9.1


Software UpdateA software update is available for your device that requires Wi-Fi connectivity for download process to begin. Connect to Wi-Fi network?

For a list of free Wi-Fi Networks click here:AT&T Wi-Fi Hot Spots


Continue Cancel


A software update is available for John's device. Unknown to him, the server attempts to push the update to his device, but the device is not connected to Wi-Fi.

John receives a message on his device that a software update is available, but he must connect to Wi-Fi. John has the option to view AT&T Wi-Fi Hot Spots, Continue, or Cancel.

John selects "Continue" and connects to Wi-Fi via his device's native Wi-Fi Settings screens.

Alternatively, John selects to view AT&T Wi-Fi Hot Spots. His device's browser opens and takes him to the AT&T Wi-Fi Hot Spots URL.

5.1.2

Server attempts to

push software

notification in background

A

Unsuccessful (no Wi-Fi connection)

BA

OEM/OS Specific Wi-Fi Settings

Continue

C

AT&T Wi-Fi Hot Spots

URL

Device browser opens to http://

attwifi.know-where.com/attwifiw/

B

C

D

DUser

connects to Wi-Fi?

Yes

Continue to Screen F, 4.1.4 Flow - Pull: User

Initiated(Active Data

Connection, Wi-Fi Connected if

Required) Cont'd

No

End Flow: Return to Idle

User connects to

Wi-Fi?Yes

Continue to Screen F 4.1.4 Flow - Pull:

User Initiated(Active Data


Required) Cont'd

No

Continue to 4.1.3 Flow - Push:

Server Initiated - (Wi-Fi Required but Connection

Lost)

(Wi-Fi Required but NOT Connected)

Active call in progress? No

Yes


to End

End Flow: Return to

Originating Screen

Cancel




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Version: 3.9.1



A software update is available for John's device. Unknown to him, the server pushes the update to his device, but the device loses Wi-Fi connection during the download.

The update timer will begin when the device receives the update notification. If the timer expires, a failure message is sent to the originating server.

John's device completes the software download.

Server attempts to

push software update in

background

AA

Wi-Fi connected? Yes

No

Software update is

downloaded to device

C

Download CompleteB

Go to 4.1.1 Flow - Push: Server Initiated

(Active Data Connection, Wi-Fi Connected if

Required)

(Wi-Fi Required but Connection Lost)

Time interval =

max?

Yes

Fail messages

sent to originating

server

B

NoC




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Version: 3.9.1


1. Setting 12. Setting 23. Setting 34. Setting 45. Setting 56. Setting 67. Setting 7

9. Phone Information8. AT&T Software Update

4.1.4 Flow - Pull: User Initiated

John accesses his device's Settings page to check for a software update for his device. He selects AT&T Software Update from the Settings screen.

John will be provided with options to Continue Update if he has previously postponed a software install.

John will be provided with the option to Check for Updates if he has not previously postponed a software install.

John selects "Check for Updates". If it has been less than 24 hours since the last time John checked for an update, the device will display a message telling John that he will be able to check for updates again in a specific time.

If it has been more than 24 hours since John selected "Check for Updates" and an error occurs, John's device will display an appropriate message.

A

Settings

BackSelectOptions Select

5.1.3A

1. Check for Updates


BackSelectSelect

5.1.4B

Select

Postponedinstall? Yes

No

2. Continue Update

2. Continue Update


BackSelectSelect

5.1.4C

1. Check for Updates

Select

24 hrs since last check?

Yes Error? No

No update is available for your device at this time. Your device will automatically check for an update within the next 48 hours.


SelectOK

5.1.6E

No

End Flow: Idle

OK

Current software is up to date

You may check again in:5 hours and 34 minutes


SelectOK

5.1.5D

End Flow: Idle

OK

Yes

Update Available?

No

Yes

Continue to Screen F 4.1.4 Flow - Pull:



Required) Cont'd

B

C

D

E

Continue to Screen F 4.1.4 Flow - Pull: User

Initiated(Active Data Connection,

Wi-Fi Connected if Required) Cont'd

Select

(Active Data Connection, Wi-Fi Connected if Required)

5.1.5




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4.1.4 Flow - Pull: User Initiated

John receives a notification that the software download is about to begin.

If an error occurs, John receives a message.

If a network error does not occur, John receives a message informing him that the software update is about to begin and that he needs to stay in a Wi-Fi area for a successful install.

John selects OK. If a timeout occurs, a message is sent to the server and John returns to the device's idle screen.

John's device displays a progress bar showing the software install downloading.

If the download does not complete, John receives a message telling him the download will complete when he reconnects to Wi-Fi.

If the download completes, John receives a message telling him that the software is about to be installed.

NOTE: The update timer is the time the device will wait to camp on Wi-Fi after receiving the update notification before sending the failure message back to the server.

F

Continue from 4.1.4 Flow - Pull:



Required)


5.1.7F

Software UpdateProcessing...

The download for the software update will begin in a moment. The software download may take several minutes.

Error?

Yes

Software UpdateA new update for your device may be available. Your device will automatically check for an update within the next 48 hours.


OK

5.1.8G

End Flow: Idle

OK

No

Software UpdateA new software update from AT&T is available for your device. This update will occur over Wi-Fi. Please make sure that you stay within the Wi-Fi coverage area while the download takes place. This could take several minutes.


OK

5.1.9H

OK

Time interval =

max?

Yes

No

Fail messages

sent to originating

server

I


5.1.10J

Downloading software update. Please do not leave Wi-Fi coverage area.

30% Complete

Download complete?

Yes

No

Software UpdateThe software download has been paused because the Wi-Fi connection has been lost. The download will resume when Wi-Fi connection is regained.



OK

5.1.11K

Software UpdateA new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install.


Continue Postpone

5.1.0L

Continue


Reboot

G

H

I

J

K

LEnd Flow: Idle

OK

(Active Data Connection, Wi-Fi Connected if Required) Cont'd

End Flow: Idle




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If John does not have sufficient battery capacity for the install, a message will display on his device telling him the install cannot continue.

If John does have sufficient battery capacity, John receives a message informing that his device will restart. John selects OK and his device begins reboot.

After the device restarts, a message displays showing the progress of the installation.

If the installation was not successful, John receives a message and returns to the idle screen.

If the installation is successful, John receives a message and returns to the idle screen.

A AT&T Software Update

5.1.13B

Restart DeviceYour device will now restart.


5.1.14

Installing AT&T Software Update

30% complete

Install success?

C

Yes

No


SelectOK

5.1.16E

End Flow: Idle

OK

Update complete

The software has been successfully installed. Your device is now ready to use.


SelectOK

5.1.15D

End Flow: Idle

OK

Install Interrupted

The software update could not be installed.

Sufficient Battery

Capacity?

No

Low BatteryThis device does not have enough charge to install the software. Please charge your device, and then go to Settings > AT&T Software Update > Continue Update to restart the software update.


OK

5.1.12A

End Flow: Idle

OK

Yes

Continue from: 4.1.1-4

Flows

B

C

D

E

OK

OK




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Version: 3.9.1



John activates his device and the device checks for an update 8 hours, 30 days, 6 months, or 12 months after John's activation.

If update is available that does not require a Wi-Fi connection, John's device will automatically begin downloading the software, unknown to John.

If an update is available that requires a Wi-Fi connection, and John is not connected to Wi-Fi, John's device will display a message asking him to connect.

Once John has connected his device to Wi-Fi, his device will display either a pop up notification or an indicator in the notification panel that the AT&T software update is downloading.

If John leaves the Wi-Fi area or is disconnected, the device will display a message telling him that the download was paused. If John re-enters a Wi-Fi area, the download should resume.

A

B

X hours/months after

activation

A

Update available? Yes

No

End Flow: Idle

Software UpdateA software update is available for your device that requires Wi-Fi connectivity for download process to begin. Connect to Wi-Fi network?



Continue

5.1.2C

OEM/OS Specific Wi-Fi Settings

Continue

User connects to

Wi-Fi?

Yes

No

Download complete?

Yes

No

Software UpdateThe software download has been paused because the Wi-Fi connection has been lost. The download will resume when Wi-Fi connection is regained.



OK

5.1.11E

End Flow: Idle

OK

No


Reboot

Wi-Fi Connected? No

YesC

Wi-Fi Required? Yes

Device downloads software update

(unknown to user)

B


5.1.10D

Downloading AT&T software update. Please do not leave Wi-Fi coverage area.

30% Complete

End Flow: Return to Idle

Ongoing

5.1.17DMarch 5, 2012 AT&T 3:28 PM


30% Complete

D

E

Cancel

Active call in progress?

No

Yes


to End

Cancel

End Flow: Return to

Originating Screen




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Version: 3.9.1


Location Bar

Status Bar

Screen Details or wireframes serve the central function in communicating the content and layout of each AT&T mobile screen for discussion and review, as well as a blueprint from which designers and developers will derive final screen designs.

The purpose of wireframes is to describe and detail the functional components that are on each screen of the application. Each functional component is placed on the appropriate screen for review and walk-through. This helps communicate our user interaction and navigation design. Each screen has a unique reference number that corresponds to the Context Map.

The Action Tables describe actions required to move from one screen to the next. Each soft and hard key action definition can be mapped back to the relevant Screen schematic. Soft key action tables define soft key appearance and pop up content. Hard key action tables define events that take place when a key is pressed on that device.

Annotations are used when a called out component needs to be further described. A

[RSK] Right Soft Key

Content Area

[LSK] Left Soft Key

[AIA] Application Info Area

Devise Status Bar

[UHK] Up Hard Key

[CHK] Center Hard Key[DHK] Down Hard Key

[LHK] Left Hard Key [RHK] Right Hard Key

Details Legend

[EHK] End/Red Hard Key

Options Select Back

[CSK] Center Soft Key

5.0 Screen Details

5.1.0 Install Software Update5.1.1 Postpone5.1.2 Wi-Fi Not Connected Install Software Update5.1.3 Settings5.1.4 Settings | Software Update5.1.5 Settings | Software Up to Date Timer5.1.6 Settings | User Initiated Check for Update5.1.7 Software Update Processing5.1.8 Servers Busy5.1.9 Wi-Fi Camping5.1.10 Downloading Status5.1.11 Wi-Fi Required5.1.12 Low Battery5.1.13 Restart Device5.1.14 Installing Update5.1.15 Install Interrupted5.1.16 Update Complete5.1.17 Download Notification

[GHK] Call/Green Hard Key

Annotations

The Postpone option and the message about the installation automatically beginning should never display at the same time.

A

B

Software Update

A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install. The installation will begin in 30 seconds.


Continue

5.1.0 Install Software Update

LSK

RSK

CHK

UHK

RHK

DHK

LHK

Soft Key Action TableNavigation Key Function

Hard Key Action TableNavigation Key Function

NONE

Postpone – Postpones the install

Continue – initiate the install of the software update

Scroll content of screen

NONE


NONE

AB

Software Update

A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install.


Continue Postpone

A




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Version: 3.9.1


Annotations

GroupAT&T Software Update

[title]

A Install Postponed

The software update has been postponed. Update software in:

A This screen is presented to inform the user that the install was postponed and that they can select to update the software in the intervals shown. 1 hour should be selected by default.

5.1.1 Postpone

LSK

RSK

CHK

UHK

RHK

DHK

LHK



NONE

Back -- returns to screen 5.1.0 Install Software

Select / OK -- Selects an option and closes screen, phone goes to idle / home screen

Moves up through the choices (selection should be circular)

NONE

Moves down through the choices (selection should be circular)

NONE

1 hour

4 hours

8 hours

Select Back




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Version: 3.9.1


Annotations

Selecting the URL will open the native browser and take the user to the AT&T Wi-Fi Hot Spots URL.

A

B

Software Update

A software update is available for your device that requires Wi-Fi connectivity for download process to begin. Connect to Wi-Fi network?



Continue Cancel

5.1.2 Wi-Fi Not Connected Install Software Update

LSK

RSK

CHK

UHK

RHK

DHK

LHK



NONE

Cancel – Returns to idle screen

Continue – initiate the install of the software update, when URL is highlighted CHK becomes Select


NONE


NONE

A




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Version: 3.9.1





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Version: 3.9.1


Annotations

1. Setting 12. Setting 23. Setting 34. Setting 45. Setting 56. Setting 67. AT&T Software Update8. Phone Information

GroupSettings

[title]

A There should be options within the Settings folder for AT&T Software Update.

A

LSK

RSK

CHK

UHK

RHK

DHK

LHK



NONE

Back – Takes user to the previous screen

Select - Opens the highlighted option


NONE


NONE

5.1.3 Settings

Select Back

Annotations


[title]

1. Check for Updates2. Continue Update


[title]

A If there are no postponed software updates, the user has the option to check if there is a software update.

If a software update is available, the SoftwareUpdate process will be triggered

The “Continue Update” option should be disabled or removed when there are no pending software updates.

The “Check for Updates” option should be disabled and removed (or grayed-out) when there is not a pending software update.

If there is a postponed install then the user has the ability to manually start the install by selecting "Continue Update".

A

B

B

1. Check for Updates2. Continue Update

C

D

C

D

LSK

RSK

CHK

UHK

RHK

DHK

LHK



NONE

Back – Takes user to the previous screen

Select – performs the action that the user has selected


NONE


NONE

5.1.4 Settings | Software Update

Select Back Select Back




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Version: 3.9.1


Annotations

Current software is up to date

You may check again in 23 hours and 55 minutes.


[title]

A This screen appears when the software is up to date.

Informs the user how much time is remaining (hours and minutes) until they can check again for an update.

The user may only perform one update check within a 24-hour period.

A

B

B

LSK

RSK

CHK

UHK

RHK

DHK

LHK



NONE

NONE

OK – Dismisses the notification


NONE


NONE

5.1.5 Settings | Software Up to Date Timer

OK




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Version: 3.9.1


Annotations


[title]

No update is available for your device at this time. Your device will automatically check for an update within the next 48 hours.

A This screen is displayed when a UI download is not successful. Please reference 13340 requirement <CDR-DVM-1529> Auto-Initiated Update Following a Failed User Initiated Update Attempt Due to a Network/Server Issue.

5.1.6 Settings | User Initiated Check for Update

LSK

RSK

CHK

UHK

RHK

DHK

LHK



NONE

NONE

OK -- Closes screen and returns to idle

NONE

NONE

NONE

NONE

OK

A




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Annotations


[title]

A This screen appears when the software update is processing.

A

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NONE

NONE

NONE

NONE

NONE

NONE

NONE

5.1.7 Software Update Processing

Software Update

Processing...

The download for the software update will begin in a moment. The software download may take several minutes.




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Version: 3.9.1


Annotations

Software Update

A new update for your device may be available. Your device will automatically check for an update within the next 48 hours.


[title]

A This screen appears when the download servers are busy.

A

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CHK

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NONE

NONE

OK – Dismisses the notification


NONE


NONE

5.1.8 Servers Busy

OK




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Annotations

B

Software Update

A new software update from AT&T is available for your device. This update will occur over Wi-Fi. Please make sure that you stay within the Wi-Fi coverage area while the download takes place. This could take several minutes.


OK

5.1.9 Wi-Fi Camping

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NONE

NONE

OK – initiate the install of the software update


NONE


NONE




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Annotations

A


This screen is presented during software download.

Animated download progress bar. Can utilize OS or OEM specific progress bar.

Denotes current percentage of file that has been installed (e.g. Installs from 0 to 100%). If percentage isn't possible, display XXMB out of XXMB.

A

B

C

5.1.10 Downloading Status

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NONE

NONE

NONE

NONE

NONE

NONE

NONE

Postpone

Downloading software update. Please do not leave Wi-Fi coverage area.

65% complete

B

C




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Annotations

This screen is presented when Wi-Fi connectivity is lost during the software download.

Selecting the URL will open the native browser and take the user to the AT&T Wi-Fi Hot Spots URL.

A

B

Software Update

The software download has been paused because the Wi-Fi connection has been lost. The download will resume when Wi-Fi connection is regained.



OK

5.1.11 Wi-Fi Required

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NONE

NONEA

CHK

UHK

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DHK

LHK


OK – display OEM/OS Wi-Fi Settings page, when URL is highlighted CHK becomes Select


NONE


NONEB

B




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Annotations


[title]

A

Low BatteryThis device does not have enough charge to install the software. Please charge your device, and then go to Settings > AT&T Software Update > Continue Update to restart the software update.

A This screen is presented to inform the user that the install was postponed because the device is not sufficiently charged.

5.1.12 Low Battery

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NONE

NONE


NONE

NONE

NONE

NONE

OK




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This screen is presented after software downloadA

5.1.13 Restart Device

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NONE

NONE

OK -- restarts the device

NONE

NONE

NONE

NONE

Postpone

Restart Device

Your device will now restart.

A

OK




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Version: 3.9.1


Annotations


This screen is presented during install of software update

Animated download progress bar. Can utilize OS or OEM specific progress bar.

Denotes current percentage of file that has been installed (e.g. Installs from 0 to 100%). If percentage isn't possible, display XXMB out of XXMB.

A

B

5.1.14 Installing Update

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NONE

NONE

NONE

NONE

NONE

NONE

NONE

Postpone

Installing AT&T Software Update

30% complete

B

A

C

C




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Annotations


[title]

Install Interrupted

The software update could not be installed.

A This screen is displayed when the update is not successful.

5.1.15 Install Interrupted

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NONE

NONE


NONE

NONE

NONE

NONE

OK

A




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Annotations

A Update Complete

The software has been successfully installed. Your phone is now ready to use.


[title]

A This screen is presented to inform the user that the install was successful and the device is ready for use.

5.1.16 Update Complete

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NONE

NONE


NONE

NONE

NONE

NONE

OK




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Annotations

This screen is presented when the user is downloading the software update.A

5.1.17 Download Notification

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NONE

NONE

NONE

NONE

NONE

NONE

NONE

Postpone

Ongoing

March 5, 2012 AT&T 3:28 PM


30% Complete

A




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Version: 3.9.1


18699 AT&T Device Update MAXD_v3.9.1

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Transcript of 18699 AT&T Device Update MAXD_v3.9.1