eCall state in Italy

EU Emergency Services Workshop 2012

18-20 April 2012

Riga, Latvia

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Agenda

• The HeERO IT pilot

• A look ahead

Italian Pilot Partners • Presidency of Council of Ministers

– Italian pilot coordinator

• AREU – Varese Emergency centre – PSAP 1st level site

• Telecom Italia – MNO for MSD forwarding and eCall flag management – EU-112 call management

• Magneti Marelli – eCall box provider and vehicle integration

• Centro Ricerche Fiat – OEM vehicle demonstrator provider and multibrand eCall box tests

• ACI – Fleet provider, added services development and dissemination

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Italian Pilot 112 context • Since 2010 has been implemented a new PSAP1 Call Centre able to

manage all the Call Taking & Dispatching activities for the EU-112 calls in the Varese area.

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112 - 113

115 - 118

PSAP 1 Operation Context

Emergency Call

CED Interforze

Specific Operating Centers (PSAP 2) 118 VVFF P.S. CC

Call Taking is managed by technical operators helped

by custom sofware

112

118 Varese site hosting EU-112 call center

(PSAP 1)

EU-112 Localization

Info

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PSAP 1 Context Pilot Upgrade

eCall

CED Motorizzazione

CED Interforze

112

118 Varese site hosting EU-112 call center

(PSAP 1)

EU-112 Localization

Info

VIN decoding & EUCARIS

Traffic info msg

Automatic MSD info extraction

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Call Taking is managed by technical operators helped

by custom sofware

Specific Operating Centers (PSAP 2) 118 VVFF P.S. CC

PSAP1 Software solution

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Telecom emergency calls handling 0331 – 0332

Public Operated

Telephony System

Fixed & mobile

Automatic Switching

Regular Usres

EU-112

Varese

112

113

115

118

Regular Numbering

Qualsiasi

Numero

Dispatching

Second Level

Operating Centers

PSAP 2

Call Taking and information –

data preparation

Overflow Call Center

Non Emergency Call Handling

CED Interforze

Telephony Language

Translation

Recording

Identificaztion

Localization

Emergency Typology Selection

Wireline/wireless telephony calls

SMS

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Telecom eCall handling upgrade

Varese test area

Automatic Switching using eCall

flag

Regular Usres

EU-112

Varese

112 eCall via

dedicated flow

Regular Numbering

Qualsiasi

Numero

Dispatching

Second Level

Operating Centers

PSAP 2

MSD extraction Call Taking and

information data

preparation

Non Emergency Call Handling

CED Interforze

Telephony Language

Translation

Recording

Identificaztion

Localization

Emergency Typology Selection

Wireless calls from TIM MNO

CED Motorizzazion

e

VIN decoding

EUCARIS

MSC

BS

Fixed Network routing

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Magneti Marelli

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• The eCall solution is based on two components

• Telematic Control Unit providing – GPS Functionality – Cellular Network connectivity – Integration with vehicle network – Backup Battery

• Emergency Media Unit

– Microphone – Speaker – eCALL Button – BreakDown Call Button (Optional)

Tests

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• eCall Activation – Manual eCall Activation though eCall SOS button – Verification of MSD sent to a PSAP using the pan-european eCall – Analysis of voice call – Voice quality – Reliability of the call with internal antennas – Reliability of MSD sending in case of low signal strength

• bCall Activation

– Manual bCall activation – Verification of MSD sent using private protocols to the emergency call center – Analysis of voice call – Voice quality – Reliability of the call with internal antennas – Reliability and delay of MSD reception in case

of low signal strenght

CRF and FIAT demo vehicle

• Integration of eCall devices from different suppliers into selected FIAT demonstrator vehicles – evaluate how different IVS will

perform in a real environment

• Evaluate how eCall on board devices interact with the existing electric and electronic architecture

• Demonstrate that eCall is viable by a technical and and practical point of view

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Added services

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• The pilot will test two services that are not part of the eCall chain, but that are strictly correlated with it

• bCall (Breakdown call)

• Real Time Traffic Information (RTTI)

RTTI Center

bCall service

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• Advanced breakdown service that will permit to handle geo-referenced breakdown calls

• Based on a commercial service provider

• Call Centre operated by ACI

• Sending of a localized call by hitting a separated button (bCall service)

• Answer or call-back by the service provider through a voice call (hands-free concept)

• Priority to eCall

• This service will be offered as a value added service to the ACI members invited to participate to the tests

RTTI service

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• During tests, traffic information data are generated by each eCall received by the PSAP and are sent to a simulated RTTI Center

• Shortening the time chain from the event occurrence to the providing of information to the road users will help avoid congestion related to the accident

• The use of an open format (XML) for the event data will permit to broadcast such information to various RTTIs, that will use it based on their territorial scope

Real Time Traffic

Information Centre

Event XML

file

Ack XML

file

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Agenda

• The HeERO IT pilot

• A look ahead

A look ahead

• HeERO one: 2011 – 2013

• HeERO two: 2013 – 2015

• 2015: eCall for personal cars mandatory in the whole EU.

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A look ahead

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• 2012 – Varese centralized model will be extended to the whole province (passing from 1.000.000 to 3.000.000 potential users served

• 2013 – Centralized model will be extended to the whole Lombardia region, with 9.000.000 inhabitant.

• Beside Varese, other two 1° level PSAP will be created, Milano and Brescia.

• The 3 PSAPs will be stongly interconnected. • Each PSAP will be a backup resource for the others. • eCall upgrade will benefit of the HeERO

experience.

A look ahead

• Organizational and operational change for the PSAPs passing form phase 1 to phase 2.

• The “VPN Emergenze” will realize a network integration and data exchange for all the emergency agencies.

• More regions will approach the Lombardia model in the next three years.

• EGNOS will be enabled in MM T-Box.

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Thank you for your attention!