Name _________________ Period _______

Introduction to Problem Solving

Use the power point presentation saved on the network to complete the questions below:1. Put these Problem Solving Steps in numeric order:

_________Generate alternative solutions _________Choose among the alternative solutions

_________Recognize that there is a problem _________Implement the chosen solution

_________Evaluate the solution _________Identify the problem

2. Fill in the Blanks for these: Techniques for Recognizing Problems

Comparison against_____________ Monitor for ________ signals

Comparison of _________ performance with objectives or _________ performance

Checklists Inverse _____________

_____________ complaints Role _____________

3. Identify the Problem Ask Who?

Who says that this is a _____________? Who ___________ or is causing the problem?

Whom does it or will it ___________? Who has done something ___________ the problem?

4. Identify the Problem: Ask What?

What happened or ______happen? What are the _______________?

What are the________________ to others? What __________surround the occurrence of the problem?

What is not ______________as desired?

5. Identify the Problem: Ask When?

When did it or will it ___________? When did it___________ occur?

6. Identify the Problem: Ask Where?

Where is the problem __________? Where did it or will it have an ___________?

7. Identify the Problem: Asks Why?

Why is this a _____________? Why did it or will it ___________?

Why was nothing done to _________ the problem from occurring?

Why did no one ______________ and do something about the problem sooner?

Why is a response needed________?

8. Identify the Problem: Ask How?

How should the process be __________?

How are others_____________ with this or similar problems?

How do you know this is a problem; what supporting ______________ do you have?

9. Problem Identification: Final Questions

How will you know the problem is_____________?

What does the ______________state look like?

What data will you need to ______________these questions?

BCS-CMW-17-b Problem Solving

17.1

Name _________________ Period _______Techniques for Identifying the Problem

10. Fishbone:

Talking to ___________________ to build a ___________________ to look at the effects and _____________ or

contribute to those ______________ and should be used to determine the ______ cause or identify areas of data

_____________ or to study why a process is __________ performing properly.

11. Why-Why Diagram

Is a ___________ diagram where each ______ statement is determined by simply asking whey the __________ occurs.

12. Problem Statement

Comes as an end result of ______________ identification and is a brief, ________ to the point identification of the

specific problem to be addressed including ___________ rational for why is should be solved.

13. Individual Techniques for generating solutions: Name 3

________________________ ________________________ ________________________

14. Advantages of Using a Group: Summarize two advantages:

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

15. Limitations of Using a Group: Summarize two limitations

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

16. Group Techniques for Generating Solutions:

Brainstorming is: ___________________________________________________________________________

Name two alternatives to brainstorming ________________________ ________________________________

17. Choosing Among Alternative Solutions:

How _____________is the idea? Is it __________________?

How cost-_____________ is it?

Can it be easily implemented by a limited _____________of individuals?

Is the idea consistent with the directions already undertaken by the ________________?

18. Implementing the Chosen Solution

What _____________ are needed?

Who else within the organization needs to _______________ the solution to the problem?

What has to happen in order to implement the solution; what are the steps in _______________________?

Who is going to be __________, and what will they do? When will the various ___________of implementation take place

BCS-CMW-17-b Problem Solving