7/24/2019 16 MPS Questions Infographic

1/19

16 MPS Questions

You Should Be AskingUncovering the RightResults-Driven PartnerEvery MPS provider claims theyre the best. But only a thoroughevaluation will reveal who can actually deliver for your organization.

Take a serious look at your potential MPS partners and use these16 critical questions to discover which one is right for you.

7/24/2019 16 MPS Questions Infographic

2/19

Does the provider have the experience, resources and capabilities to get buy-in from all levelsand departments? Do they have past examples of how they helped get everyone on board?

Check outa four-part change management plan for making the transition to MPS.

1. Can the provider support efforts to secureproject sponsorshipand communicate changethroughout my organization?

1. Can the provider support efforts to secureproject sponsorshipand communicate changethroughout my organization?

1. Can the provider support efforts to secureproject sponsorshipand communicate changethroughout my organization?

http://getoptimistic.com/business-articles/change-is-good/http://getoptimistic.com/business-articles/change-is-good/

7/24/2019 16 MPS Questions Infographic

3/19

Do they have dedicated assessment software as well as methodologies toperform a comprehensive investigation? Does the provider develop a roadmap to move to an ideal state?

See howthe powerful assessment tools Xerox offers are opening theeyes of leaders across industries.

2. What tools does the provider offer to accuratelyassess current infrastructure?

http://youtu.be/6leMYgg16cYhttp://youtu.be/6leMYgg16cY

7/24/2019 16 MPS Questions Infographic

4/19

Will savings be easily identified and accurately reported? Can I personallytrack cost reductions through a client dashboard? Will the provider be ableto tell me when, where and how cost reductions occur?

3. How will the provider accurately measure andreport cost reductions?

7/24/2019 16 MPS Questions Infographic

5/19

Does the provider have recognized experience in all three of thesecritically important yet very different areas of your organization?

Watch this Ask the Expert videoto see how working withone versatile provider can simplify your operation.

4. Can the MPS provider manage office,production and marketing servicesacross your entire enterprise?

https://plus.google.com/events/c4tclseqnqv313k8am89goqch7chttps://plus.google.com/events/c4tclseqnqv313k8am89goqch7c

7/24/2019 16 MPS Questions Infographic

6/19

What technology, services or strategies provide ongoing sustainabilityefforts like energy efficiency and print reduction? Do they offerdifferent levels of energy management solutions?

Hear Lea Deesing explain how the City of Riverside, California,improved sustainability with print governance.

5. Does the provider have solutions that addressenvironmental sustainability goals?

https://www.youtube.com/watch?v=nz0bQBzIBLc&feature=youtu.behttps://www.youtube.com/watch?v=nz0bQBzIBLc&feature=youtu.be

7/24/2019 16 MPS Questions Infographic

7/19

How do they ensure that the transition to the ideal printenvironment state is smooth?

6. How well can the provider integratewithin my IT infrastructure?

7/24/2019 16 MPS Questions Infographic

8/19

Do they have the software, technology and knowhow to helpprotect your organizations data and intellectual property?

Read howXeroxConnectKeyTechnology turns MFPs

into adaptable, user-friendly, yet highly secure devices.

7. Security is a serious concern today. Doesthe provider collaborate with best-in-classsecuritycompanies like Cisco and McAfee todeliver embedded hardware security solutions?

http://getoptimistic.com/business-articles/connecting-to-the-future-of-work/http://getoptimistic.com/business-articles/connecting-to-the-future-of-work/

7/24/2019 16 MPS Questions Infographic

9/19

Do they have a solution that integrates with the cloud, securesmobile workers and supports mobile print? How has the providerimproved their clients mobile capabilities in the past?

Discover howCalifornia State University, Fullerton,empowered faculty to go mobile.

8. How will the provider supportmy mobile workforce?

https://www.youtube.com/watch?v=XBT6bLti6is&feature=youtu.behttps://www.youtube.com/watch?v=XBT6bLti6is&feature=youtu.be

7/24/2019 16 MPS Questions Infographic

10/19

What software and technology do they offer to simplify and streamlineworkflows? What role will automation play?

Read whatmoving to a less-paper office can do for efficiencyand productivity.

9. Can the provider improve workflow automationor optimize business processes?

http://printing.cioreview.com/cxoinsight/is-your-office-ready-to-go-paperless-nid-1274-cid-7.htmlhttp://printing.cioreview.com/cxoinsight/is-your-office-ready-to-go-paperless-nid-1274-cid-7.html

7/24/2019 16 MPS Questions Infographic

11/19

10. Can the provider quantify performanceor continuous improvement?

What analytics, reporting or insight tools do theyprovide to increase oversight and visibility?

7/24/2019 16 MPS Questions Infographic

12/19

11. Does the provider have a proven track record?

Can they demonstrate experience delivering MPS solutions? Do they haveany third-party industry recognition? What does their client list look like?

Read whykey analysts all ranked Xerox as a leader in MPS.

http://services.xerox.com/managed-print-services/industry-analysis/enus.htmlhttp://services.xerox.com/managed-print-services/industry-analysis/enus.html

7/24/2019 16 MPS Questions Infographic

13/19

12. Does the provider have the strategicvisionto grow with my needs in the future?

How do they support an organizations long-term goals andfocus on wider initiatives beyond cost savings?

7/24/2019 16 MPS Questions Infographic

14/19

13. Does the MPS provider define managed print as justprinters and consumablesor do they include theprint server, driver and queue management?

Theres more to printer management than what users see.

Read howa comprehensive approach is helping the worldslargest news agency, Reuters.

http://www.consulting.xerox.com/case-studies/reuters/enus.htmlhttp://www.consulting.xerox.com/case-studies/reuters/enus.html

7/24/2019 16 MPS Questions Infographic

15/19

14. Can the provider manage print services and/or

devices, regardless of manufacturer?

What manufacturers do they support? What percentage of the equipmentthey currently manage under contract is competitive equipment?

7/24/2019 16 MPS Questions Infographic

16/19

15. Can the provider offer scalability,flexibilityor global deliverycapabilities?

What strategies do they have in place to address potential scalability andgrowth? Is scaling my offering up and down easy? Do they have examplesof when they were able to be flexible with an offering for past clients?

7/24/2019 16 MPS Questions Infographic

17/19

16. Is the provider serious about

helping you print less?

It might sound counterintuitive, but do they have realdigital alternatives that help you print less and be moreefficient with digital documents?

Watch this videoabout a new digital offering.

https://www.youtube.com/watch?v=f281vEQ8o-4&feature=youtu.behttps://www.youtube.com/watch?v=f281vEQ8o-4&feature=youtu.be

7/24/2019 16 MPS Questions Infographic

18/19

MPS is no minor step forward.It has the potential to accelerate

your business and take yourorganization to another level.Asking the tough questionsnow will help you realize thatpotential down the line.

7/24/2019 16 MPS Questions Infographic

19/19

2014 Xerox Corporation. All rights reserved. Xerox, Xerox and Design and ConnectKey are trademarks of Xerox Corporationin the United States and/or other countries. BR10909

The MPS Checklist: 16 Questionsto Help You Find the Right Partner

1. Can the provider support efforts to secure projectsponsorshipand communicate changethroughoutmy organization?

2. What tools does the provider offer to accuratelyassess current infrastructure?

3. How will the provider accurately measure andreport cost reductions?

4. Can the MPS provider manage office, production andmarketing services across your entire enterprise?

5. Does the provider have solutions that addressenvironmental sustainability goals?

6. How well can the provider integratewithin myIT infrastructure?

7. Security is a serious concern today. Does the providercollaborate with best-in-class securitycompanieslike Cisco and McAfee to deliver embedded hardwaresecurity solutions?

Want to know how XeroxManaged Print Services canhelp your organization? Visit xerox.com/mps today.

8. How will the provider support my mobile workforce?

9. Can the provider improve workflow automation oroptimize business processes?

10. Can the provider quantify performanceorcontinuous improvement?

11. Does the provider have aproven track record?12. Does the provider have the strategic visionto grow

with my needs in the future?

13. Does the MPS provider define managed print as justprinters and consumablesor do they include theprint server, driver and queue management?

14. Can the provider manage print services and/or devices,regardless of manufacturer?

15. Can the provider offer scalability, flexibilityorglobal deliverycapabilities?

16. Is the provider serious about helping you print less?

http://www.xerox.com/mpshttp://www.xerox.com/mpshttp://www.xerox.com/mpshttp://www.xerox.com/mpshttp://www.xerox.com/mps