115 August 2005

NUS IP Telephony Roadshow

Enabling Borderless Communications with IP Telephony

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Agenda

• What is IP Telephony?

• Bringing IP Telephony to NUS

• Future Enhancements

• Q & A

• Demonstration and Exhibition

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What is IP Telephony? Translates voice conversations into data packets and transports

over data network (i.e. NUSNET) using Internet Protocol (IP) – i.e. VoIP. IP Telephony is VOIP in the Enterprise (NUS).

Singtel PhoneNet

Singtel PSTN

Analog Telephone

Current Singtel

PhoneNet Service

New Campus IP Telephony

Service

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General Staff(7940)

NUS IPTel Overview

Call Processing / Messaging Servers

Wireless / Softphone

Boss/Secretary(7960)

NUSNetwork

(NUSNET)

IP Phone with PC Video

Video Call

Singtel PSTN

App Services

Exchange (Email)

Oracle/SAPIVLE

Gateway

Intranet/ Internet

Billing and eTicketingIPTel Web Portal

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Emergency Alert

Time Clock

AdvertisingReal Estate

Education Attendance

Health Care ER StatsBroadcast

Custom & Off-the-shelf applications

IP Phone Applications

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Desktop SMS ServiceStaff and Govt Directory ServicesMOTDInformation Services (weather, news, stocks, flights, traffic, currency etc)

Available Phone Applications

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SMARTCab Partner: SMRT Taxi

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Software phone on PC or notebookMake & receive calls from anywhere

Benefits:Telecom Charges

VOIP solution more economical than PSTN

Remote workforce Increased productivityBetter customer service

IP Communicator Softphone

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Bringing IP Telephony to NUS

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Key Considerations

Minimal disruption to existing voice service

Enhanced communications features at same or lower costs as compared to PhoneNet

Increased productivity and mobility

Project Goals

To successfully upgrade PhoneNet to an advanced IP Communications platform

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How We Are Affected

New prefix “6516” allocated All extensions preserved Seamless migration to new prefix

“6516” and “6874” concurrently available for 10 months (Sept 2005 to June 2006)

Called Number Announcement for “6874” in May & June 2006

Four-digit dialing across extensions with PhoneNet and IP Phones

Fax, direct lines & non “6874” phones not upgraded Availability of analogue lines for backup

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Upgrade Schedule

Phase 2B

3 Sep-17 Oct

Phase 2A

25 Aug-21 Sep

Phase 2C

27 Sep-24 Oct

Phase 2D

4 Oct-29 Nov

Phase 2E

1 Sep-31 Oct

Detailed schedule will be available on the IPTel Web Portal http://iptel.nus.edu.sg

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Detailed Planning with Dept Phone Admin Phone & Staff ID listing, seating plan Customised settings Site readiness assessment

Expert support team (in conjunction with ITCare)

User Starter Kit IP Phone & network patch cord with label, connectivity

diagram Starter guide, links to IPTel portal and support User preparation (clear voice mail, cancel call

forwarding, clear table space, close all applications, etc)

PhoneNet phones will be removed

User and Site Preparation

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IP Phone 7940 IP Phone 7960

IP Phone Models

Easier access for Phone tasks - LCD and context sensitive keys (call forward, conferencing, etc)

IP Phones comes with Calling Party Name Identification (Caller-ID) and speaker phone

Self-serve web portal for service personalization & administration

Access to Applications / Services (Directories, MOTD, etc)

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Phone Connection

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General user training conducted during term break from 19-23 Sept 2005

Secretaries and Phone Admin training conducted 1-2 weeks prior to department upgrade

Online E-learning & User Guides available

Training

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Price Plans and Charges

No increase in departmental phone costs• All installation and setup charges waived during upgrade

• Singtel billing terminate end June 2006

• IPTel billing commences July 2006

• Price Plan equivalent to prevailing PhoneNet charges

• All IPTel equipment provided on subscription basis. No equipment purchase required

• Provisions catered for shared lines where applicable

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Future Enhancements

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Cost Effective Video to Every Desktop

Initiate voice/video call from an IP phone

High-quality video for effective non-verbal communication

Managed by one converged network

Video Telephony is Now Just a Phone Call

Desktop Video Telephony

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Who’s SharingWho’s Speaking

Who’s AttendingHow attending

2004 Results

Movable, sizable video window

E-Meetings and Conferencing

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Converged Communications

IP NetworkIP Network

E-MailE-MailCollaborationCollaboration CalendarCalendar

VideoConferencing

VideoConferencing

Web ApplicationWeb ApplicationAudio-ConferencingAudio-Conferencing

Instant Messaging

Instant Messaging

VoiceMessaging

VoiceMessaging

ContactCenter

ContactCenter

TelephoneServices

TelephoneServices

TelephoneServices

TelephoneServices

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More Info

• IPTel Web Portal iptel.nus.edu.sg and staff portal

• User Guides

• Price Plans

• FAQs

• Upgrade and Training Schedules

• Self-serve personalization

• Phone administration

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Questions & Answers

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Demonstration

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IP Phone 7940 IP Phone 7960

Cisco IP Phone Models

• Each has a LCD display, four soft keys, messages button

• Model 7960 has 6 line/speed dial button

• Model 7940 has 2 line/speed dial button

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Cisco IP Telephony Features

Call Forwarding

Speed Dial

Call Pickup

Call Transfer

Ad-hoc Conference (three parties)

Boss/Secretary

SMART Apps

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Questions & Answers

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More Info

• IPTel Web Portal iptel.nus.edu.sg and staff portal

• User Guides

• Price Plans

• FAQs

• Upgrade and Training Schedules

• Self-serve personalization

• Phone administration

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Thank You

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