Porsche Car Connect FAQs

Content

1. Frequently asked questions about starting up Porsche Car Connect 2

2. Frequently asked questions about Porsche Car Connect licence agreements 3

3. Frequently asked questions about using the Porsche Car Connect app 3

4. Frequently asked questions about smartphone access control 4

5. Frequently asked questions about troubleshooting 5

6. Frequently asked questions about buying and selling pre-owned cars with Porsche Car Connect 6

7. Frequently asked questions about the Porsche Car Connect terms of use 7

8. Frequently asked questions about further support for Porsche Car Connect 8

9. Frequently asked questions about the PVTS (Porsche Vehicle Tracking System) safety package 8

1. Frequently asked questions about starting up Porsche Car Connect

1.1. I am interested in a new Porsche vehicle with Porsche Car Connect. How can I order this option?

Please tell your Porsche dealer that you are

interested in Porsche Car Connect (PCC).

Your Porsche dealer will be pleased to

advise you on which Porsche models

Porsche Car Connect is currently available.

Using the Porsche Car Configurator at

www.porsche.com, you can already include

the Porsche Car Connect option in the

configuration of your desired Porsche.

1.2. I am interested in Porsche Car Connect. Which "packages" and additional Porsche Car Connect options can I order?

You can order the following services:

e-mobility, PVTS (Porsche Vehicle Tracking

System) and Remote services. These

services can be combined as you wish.

e-mobility services are only available for

E-Hybrid vehicles. Porsche Car Connect

Services feature an inclusive period, after

which annual costs are incurred.

1.3. I have just ordered a new Porsche with the Porsche Car Connect option. How do I now activate Porsche Car Connect for my vehicle?

Some of the steps below are necessary

before your vehicle is delivered, so that

Porsche Car Connect (PCC) can be activat-

ed for your Porsche:

1) Please register on the Porsche Car

Connect customer web portal at

www.porsche.com/connect. Here, your

user details are recorded and during the

login process you will conclude a licence

agreement with the service provider

Vodafone Automotive.

2) Once you have successfully

registered on the customer web portal

at www.porsche.com/connect, you will

receive confirmation by e-mail and text

message. Click on the link in the e-mail

to confirm the e-mail address and

mobile phone number. When you log into

the customer web portal for the first

time, you will also need the confirmation

code that was sent to you in the text

message.

3) On the customer web portal, you will also

be able to download a document with an

installation code for your new vehicle.

You must give this installation code to

your Porsche dealer, e.g. together with

your insurance documents, before your

vehicle is delivered.

4) After you have handed the installation

code to your Porsche dealer, he will acti-

vate the product before delivering your

vehicle. This product activation can only

be carried out by a Porsche dealer.

5) You should install the Porsche Car

Connect app on your smartphone before

or on the day that your car is delivered,

at the latest. After your vehicle has

been successfully connected to your

smartphone by your Porsche dealer,

you will automatically be sent an

activation code by text. You need this

activation code to activate the app.

After you have installed and activated

the Porsche Car Connect app on your

smartphone, you can use Porsche Car

Connect for your vehicle.

6) You can then manage other smartphones

and vehicles via the customer web portal.

Here, the activation process is the same

as described above.

1.4. I would like to install the Porsche Car Connect app on my smartphone. Where do I find the app and how do I install it?

You can download the Porsche Car Connect

app onto your smartphone at the App

StoreSM* or at the Google PlayTM Store**.

There, please follow the store's download-

ing and installation instructions. The

Porsche Car Connect app is free of charge.

*App Store is a trademark of Apple Inc.

**Google Play Store is a trademark of

Google Inc.

1.5. I don't want to activate Porsche Car Connect myself. Can my Porsche Centre perform the activation, installation and registration for me?

Your Porsche dealer will be pleased to acti-

vate Porsche Car Connect (PCC) for your

new vehicle, and to help you install the

Porsche Car Connect app on your smart-

phone.

If you do wish to perform activation your-

self, please follow the steps described

above for activating the app (see item 1.3).

2. Frequently asked questions about Porsche Car Connect licence agreements

3. Frequently asked questions about using the Porsche Car Connect app

2.1. I have sold my Porsche with Porsche Car Connect. How can I terminate my agreement for the use of Porsche Car Connect?

You can manage all your user information

on the Porsche Car Connect customer web

portal at www.porsche.com/connect. You

can even terminate your agreement with

service provider Vodafone Automotive

online on the portal, e.g. when you sell your

vehicle.

2.2. I sold my vehicle before my licence agree-ment expired. Will the licence fees I have already paid for the remaining term of the agreement be reimbursed if I termi-nate it before it expires?

Payments made for the remaining term of

agreements that are terminated before they

expire cannot be reimbursed.

Free Porsche Car Connect services included

in the vehicle price remain with the vehicle

and are automatically transferred to the

new owner when he or she registers.

Please contact service provider Vodafone

Automotive in your country for further infor-

mation about the possibility of refunds in

your country.

2.3. I have sold my Porsche with Porsche Car Connect and the agreement for Porsche Car Connect services has not yet expired. Can the remaining term of the agreement be transferred to a new buyer?

It is not possible to transfer ongoing licence

agreements to third parties.

The remaining Porsche Car Connect Services

contained in the inclusive period are except-

ed. These remain with the vehicle and are

automatically transferred to the new owner

pro rata when he or she registers.

Please make sure in all cases to terminate

your agreement online via the Porsche Car

Connect customer web portal if you sell

your vehicle.

2.4. I really like Porsche Car Connect and would like to extend my licence agree-ment for Porsche Car Connect beyond the free agreement term. How do I extend the agreement?

You can manage all user information

and licence agreements on the Porsche

Car Connect customer web portal at

www.porsche.com/connect. You can also

extend your agreement there.

You will be notified that your licence is about

to expire by Porsche Car Connect service

provider Vodafone Automotive four weeks

before the test phase expires.

2.5. I would like to extend my Porsche Car Connect licence agreement beyond the free agreement term. Do I need a credit card to conclude an agreement?

If you are extending your service agree-

ment, or purchasing a pre-owned vehicle,

the payment options depend on your coun-

try. You will not necessarily need a credit

card.

3.1 Is there a "demo version" of the app, and what features does this have?

Yes, you can download the Porsche Car

Connect app from the App StoreSM* or at

the Google PlayTM Store** and test it in

demo mode, even without a Porsche vehicle.

*App Store is a trademark of Apple Inc.

**Google Play Store is a trademark of

Google Inc.

3.2 I have bought a new smartphone and would like to use Porsche Car Connect on this as well. What do I have to do?

For every new smartphone that you wish to

use with Porsche Car Connect, you first

have to install the app on your smartphone.

After you have registered your new smart-

phone on the customer web portal at

www.porsche.com/connect and generated

an activation code, enter this code in the

app to enable the new smartphone for use

with Porsche Car Connect.

3.3. When I start the app I am asked to enter a password. What is this password and how can I change it?

The Porsche Car Connect app is pass-

word-protected to prevent third parties

from having access to your vehicle, and

must be entered each time you start the

app.

You are asked to create this password once

only when you install the app on your smart-

phone. You can also change or deactivate

the app password at any time in the

"Settings" menu of the app.

3.4. My smartphone told me to update the app. Do I have to keep updating the app?

You will regularly receive automatic notifica-

tions to update the app. We recommend

carrying out these updates regularly to

ensure that your Porsche Car Connect app

always functions perfectly.

3.5. I have several Porsche vehicles that are equipped with Porsche Car Connect. Can I manage and control different vehicles using the app?

You can manage several Porsche vehicles

and use services for several vehicles with

the Porsche Car Connect app.

4. Frequently asked questions about smartphone access control

4.1. I have connected several smartphones to my Porsche. How can I temporarily prevent individual smartphones from accessing my vehicle?

You can manage access to your vehicle

from different smartphones via the Porsche

Car Connect customer web portal at

www.porsche.com/connect. Here, you can

stop individual smartphones from access-

ing your vehicle.

By activating "Privacy Mode" in the multi-

function display in the instrument panel of

your vehicle, you can also block all smart-

phones from accessing your vehicle.

For further information on activating "Privacy

Mode", please refer to the Driver's Manual for

your vehicle, or the operating instructions of

the Porsche Car Connect app.

4.2. I would like to prevent all smartphones from accessing my vehicle – particularly the vehicle localisation function. How can I disable access?

In the multi-function display in the instru-

ment panel of your vehicle, you can enable

and disable "Privacy Mode" (via the "Vehicle"

main menu > "Settings" > "Car Connect").

This feature is used for preventing or per-

mitting smartphone access to the vehicle

from the vehicle. When "Privacy Mode" is

activated, no connection can be established

between the smartphone and the vehicle.

Safety functions for anti-theft protection or

crash notification remain active for your

protection.

For further information on your vehicle's

multi-function display, please refer to the

Driver's Manual for your vehicle, or the

operating instructions of the Porsche Car

Connect app.

4.3. I would like to allow another driver to use Porsche Car Connect services with my vehicle. But I would like to disable fea-tures such as vehicle localisation for this smartphone. How can I carry out this setting?

You can assign different access rights to

enabled smartphones for use of the app's

features and so prevent the use of certain

features on the customer web portal at

www.porsche.com/connect. So-called

"Expert Mode" and "Basic Mode" are availa-

ble.

In "Expert Mode", all the features you have

ordered can be used to their full extent,

whereas in "Basic Mode" fewer features are

available.

"Basic Mode" includes the following features:

Read access to all vehicle data, but no

display of the vehicle's position on a map

display. The following features are also

available:

– PVTS Special Modes (only if you have

ordered the Porsche Vehicle Tracking

System safety package)

– Theft reporting, breakdown call

– Air conditioning and charging functions

– Full access to notifications, incl. possible

geo or speed fence notifications

In addition to the "Basic Mode" features,

"Expert Mode" allows the following features:

– Folding in exterior mirrors

– Activating the horn and direction

indicators

– Setting geo and speed fences

– Information on the vehicle position on a

map

5. Frequently asked questions about troubleshooting

5.1. I have entered my password incorrectly too many times and so can no longer start the app. My activation code has therefore been reset. How can I get a new activation code for my smartphone?

After the password has been entered incor-

rectly ten times, the app on your smart-

phone is disabled. A new activation code

needs to be generated via the Porsche

Car Connect customer web portal at

www.porsche.com/connect. You must then

enter this activation code in the app to con-

nect your smartphone to your vehicle once

again. You can generate a new activation

code for your smartphone on the customer

web portal at any time.

5.2. I already use Porsche Car Connect. Unfortunately, I have forgotten my password for the customer web portal. What should I do?

If you forget or lose your password for the

Porsche Car Connect customer web portal

at www.porsche.com/connect, you can

have it sent to your smartphone by text

from the customer web portal. To do this,

click on the "Forgot password" link on the

homepage of the customer web portal.

Here, you will be asked to enter your user

name and your old password will then be

texted to you.

5.3. I have registered on the Porsche Car Connect customer web portal and entered the wrong number plate for my vehicle by mistake. How can I correct this mistake?

You can manage all your basic data and

user information, such as number plate,

phone number, etc. via the Porsche

Car Connect customer web portal at

www.porsche.com/connect. Here, you can

also change your number plate at any time.

5.4. I cannot start the app, what should I do?

If the app start-up function is not working,

please reset your activation code and go

through the smartphone activation process

again. For this purpose, you must generate

a new activation code on the customer web

portal, and enter it in the app.

5.5. I have activated a function in the app, but it isn't being executed in the vehicle. What is the problem?

Make sure you have perfect mobile phone

reception and data connection (at least 2G)

for both your smartphone and your vehicle,

in order to use the app.

To identify possible connection problems,

please use the app's "Diagnosis" function to

check the connection status of your vehicle

and/or your smartphone.

If your app does not work even though you

have a perfect data connection, please

generate a Telephone Analysis Protocol

(TAP report) in your app, to enable your

Porsche dealer's specialist to diagnose the

fault more easily.

To do this, select the "Diagnosis" function in

the "Settings" menu of your app, then

"Upload Info". The TAP report contains

important information for your Porsche

dealer for the diagnosis of possible faults.

The last two TAP reports in each case are

saved on your smartphone.

If you visit your Porsche dealer due to prob-

lems, please generate a TAP report when

the problem occurs and notify your dealer

of this to facilitate the troubleshooting pro-

cess.

Note: Please only create Telephone Analy-

sis Protocols (TAP reports) if problems have

actually occurred.

5.6. The app displays out-of-date data for my vehicle, e.g. about the fuel tank level, or takes a very long time to update itself. What might be the reason for this, and how can I speed up the update process?

The app updates itself automatically every

2 minutes. If you would like more frequent

updating, you can click on Update or the

Refresh button on any page of the app.

Porsche Car Connect is a mobile app, which

allows you to activate your vehicle's func-

tions via your smartphone's mobile phone

connection. In certain circumstances, your

current mobile phone connection may be

limited, so that the response times are

longer. A control unit with SIM card is

installed in your vehicle and this also estab-

lishes a mobile phone connection. Here,

too, reception may be limited in certain

situations (e.g. if the vehicle is parked in a

multi-storey car park).

To test the reception quality or determine

the cause of interference to reception, you

can use the "Diagnosis" function in the

"Settings" menu. In addition, you can use

this function to create a so-called Tele-

phone Analysis Protocol (TAP report)

for more in-depth fault analysis by your

Porsche dealer.

5.7. My vehicle cannot be found using the "Find My Car" feature, or only an approximate vehicle position is shown. Why might the cause be?

Make sure that you have perfect mobile

phone and GPS reception, in order to use

Porsche Car Connect. It is possible that

your vehicle is parked in a location (e.g.

multi-storey car park, area with insufficient

or disabled mobile phone or GPS recep-

tion), where mobile phone or GPS reception

is insufficient.

5.8. I would like to be notified when my vehicle leaves an area using the geo fence feature, but I don't receive any notifications of this kind. How can I remedy this problem?

In isolated cases, due to limited mobile

phone reception of the vehicle or your

smartphone, you may not receive any infor-

mation when the vehicle is driven out of or

into the area in question.

Please also note that you first need to

activate "push notifications" on your smart-

phone.

5.9. I do not receive any "push notifications" in relation to PCC's geo fence or speed fence functions. What should I do?

Please check the settings in your Porsche

Car Connect app and the general settings

of your smartphone and enable the receipt

of push notifications for the app in both

cases.

5.10. The app tells me that the maximum number of "vehicle wake-up modes" has been reached. What does this mean and how can I access my vehicle again?

This is a protective mechanism to protect

the battery of your vehicle from discharging.

To access the vehicle once more, restart it

to recharge the battery. After this, you will

be able to access your vehicle as usual via

the smartphone app.

5.11. I have activated the departure timer with precool/heat for my Porsche E-Hybrid vehicle. Why is the charge status below 100 % at the time of departure?

If the departure timer was set for 7 a.m.,

for example, your vehicle's high-voltage

battery will start charging at 5 a.m. The

charging process is complete after 1:30 h.

Over approximately the last 30 min., your

vehicle is precooled/heated ready for use.

If there is an inadequate supply of electrici-

ty from the supplier, the power required

for the precool/heat may be higher than

the available charge current. The battery

may therefore be discharged during the

precool/heat process, resulting in a

charge status of less than 100 %.

5.12. What should I do if my smartphone is lost or stolen?

Please log into the Porsche Car

Connect customer web portal at

www.porsche.com/connect and

deactivate the smartphone, to

prevent unauthorised persons

from using the app.

6. Frequently asked questions about buying and selling pre-owned cars with PCC

6.1. I have purchased a pre-owned Porsche car. Is there anything particular I need to do?

If you purchase a pre-owned vehicle with

Porsche Car Connect, the former owner

should terminate the existing licence

agreement via the customer web portal at

www.porsche.com/connect before the sale.

As the buyer, please remind the seller of

this, as otherwise the Porsche Car Connect

services cannot be activated for you.

You can check yourself in the vehicle whether

Porsche Car Connect services are active

for your pre-owned car, and whether the

previous owner has already terminated the

service agreement. This is shown on the

multi-function display in the instrument panel

of your vehicle. You will find these settings

in the main menu in "Vehicle" > "Settings" >

"Car Connect". If no services are active,

"Privacy Mode" will be greyed out in the

instrument cluster.

If services are still active for your pre-

owned car, please ask the previous owner

to terminate his or her licence agreement

online via the customer web portal.

For all pre-owned Porsche vehicles with

Porsche Car Connect, in order to reactivate

services the new customer must always

register on the customer web portal and

conclude a new licence agreement with

Vodafone Automotive, the Porsche Car

Connect service provider.

Only Porsche dealers can activate Porsche

Car Connect for all Porsche vehicles, whether

new or pre-owned. Please see above for a

description of this process.

7. Frequently asked questions about Porsche Car Connect terms of use

7.1. What are the terms of use for Porsche Car Connect?

Your chosen vehicle must be factory-fitted

with Porsche Car Connect. Please ask

your Porsche dealer which vehicles/series

Porsche Car Connect can be ordered for.

You can also check whether Porsche Car

Connect is available for your desired vehi-

cle using the Porsche Car Configurator at

www.porsche.com.

In addition, you should use a smartphone

recommended by Porsche, with a suitable

operating system and a flat rate data tariff.

The app works best with a fast Internet con-

nection, otherwise there may be delays or

extended response times in communication

between the smartphone and the vehicle.

Connection via EDGE is adequate.

You can find our recommendations for suit-

able smartphones in the smartphone com-

patibility list at www.porsche.com/connect

7.2. Will I incur additional connection charges for my smartphone?

Please find out the cost of using data tariffs

from your mobile phone provider. You may

be subject to roaming fees if you use your

mobile phone abroad.

There are no charges for your vehicle's

mobile phone connection.

7.3. I travel a lot and would also like to make use of Porsche Car Connect services in other countries. In which countries is the Porsche Car Connect service available?

You can order and use Porsche Car Connect

in the following regions: Europe, North

America, South Africa.

In the following countries: Germany, Spain,

Portugal, France, Andorra, Monaco,

Great Britain, Ireland, Italy, Switzerland,

Principality of Liechtenstein, Austria,

Luxembourg, Belgium, Netherlands,

Sweden, Norway, Finland, Latvia, Estonia,

Lithuania, Poland, Czech Republic, Slovakia,

Hungary, Slovenia, Croatia, Romania,

Greece, Malta, Cyprus, Turkey, Russia,

Ukraine, Serbia, Bulgaria, Denmark, USA

and South Africa.

7.4. How much storage space does the app take up on my smartphone?

The Porsche Car Connect app requires

approx. 10 MB of storage space on your

smartphone.

7.5. What smartphone operating system do I need in order to use Porsche Car Connect?

For Apple® iPhones, iOS6* is the minimum

requirement for a smartphone operating

system. This includes devices such as the

iPhone 4, iPhone 4S and iPhone 5.

In the case of AndroidTM** smartphones,

the minimum requirements is the

AndroidTM 4.0.3. operating system.

*iOS is a trademark of Cisco Systems Inc.

**Android is a trademark of Google Inc.

Please refer to our recommendations

in the smartphone compatibility list at

www.porsche.com/connect

If the previous owner of your vehicle is

unknown or cannot be found in order for

existing services to be terminated, you

can ask your Porsche dealer to request a

change of licence holder from Vodafone

Automotive, the Porsche Car Connect

service provider.

8. Frequently asked questions on further support for Porsche Car Connect

8.1. Where can I find a Help feature or description of the app?

You can find general information on using

the Porsche Car Connect app in the Porsche

Car Connect operating instructions, which

are available to download in PDF format

from www.porsche.com/connect

8.2. I already have an ongoing licence agreement. Who will help me with questions about my agreement?

Your Porsche dealer will always be

pleased to help you with all questions

about Porsche Car Connect.

If you have any questions about the Porsche

Car Connect agreement, please contact

third-party supplier Vodafone Automotive.

For their contact details, please refer to

your agreement documentation.

7.6. Must GPS be active on my smartphone if I want to use the app?

When the app is started, it searches for the

licence to start GPS.

If you have not activated GPS, you will only

be able to use the Porsche Car Connect

app to a limited extent, e.g. the "Find My

Car" feature cannot display the route to

your vehicle.

If the GPS function is deactivated, you will

be asked to activate it if you open the "Find

My Car" feature.

7.7. Is the app also compatible with Blackberry smartphones?

Blackberry smartphones are currently not

supported.

7.8. I would like to use the app with my iPad. Does the app work with my iPad?

Yes, you can also use the app with an iPad,

but it does not support the full resolution of

the iPad, so your app will not have an opti-

mum display.

7.9. Are there retrofit versions of Porsche Car Connect for my Porsche?

Unfortunately, there is no retrofit version of

Porsche Car Connect.

9. Frequently asked questions about the PVTS (Porsche Vehicle Tracking System) safety package

9.1. I called the Security Operating Centre (SOC) via the app by mistake. Will I have to pay for this?

The Security Operating Centre (SOC) should

only be contacted in actual cases of emer-

gency. However, if you have inadvertently

contacted them on an isolated occasion,

please let the staff know.

Note: You may incur additional costs if you

send several false alarms in a year.

9.2. Is there anything particular I have to do when taking my vehicle to the workshop for servicing or repairs?

For vehicles with the PVTS safety package,

it is essential that you set it to so-called

"Service Mode" when taking it for service or

repair, to prevent possible false alarms to

the Security Operation Centre (SOC) (e.g. if

the vehicle is moved or the battery is dis-

connected).

In addition, your Porsche dealer should

activate "Privacy Mode" in the multi-function

display in your vehicle's instrument panel

(via "Vehicle" main menu > "Settings" >

"Car Connect"), to prevent inadvertent

smartphone operation during the visit to

the workshop.

If your vehicle is found to have a fault in

Porsche Car Connect, it may be necessary

for your Porsche dealer to have access to

your smartphone for the duration of repair

work.

9.3. Can I order the PVTS safety package for vehicles in different countries with my account (e.g.: vehicle 1 has PVTS service from the UK, vehicle 2 from Germany)?

No, it is not possible to manage or order

PVTS services in different countries with

one Porsche Car Connect account.

The country of origin of the Porsche Car

Connect account is determined the first

time the account is set up and applies to

all vehicles activated for this account.