1401072_Dinesh Murali Krishna_QPM End Term Exam

8/19/2019 1401072_Dinesh Murali Krishna_QPM End Term Exam

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Quality Planning and Management:Endterm Examination Report

Submitted by:Dinesh Murali Krishna1401072


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Contents

Question-1:......................................................................................................................................3

Role of Six Sigma, Lean and TQM in Quality Management:.........................................................3

Six Sigma and Quality:................................................................................................................3

DMAI met!od:......................................................................................................................"

DMAD# Met!od:....................................................................................................................$

%o& does Six Sigma !el' in im'(o)ing *uality+........................................................................$

Lean Management System:..........................................................................................................

Lean (ini'les:.........................................................................................................................../

%o& does Lean !el' in im'(o)ing Quality+................................................................................0

Total Quality Management:.........................................................................................................

T!e (ima(y 2lements of TQM...................................................................................................

%o& TQM !el's in im'(o)ing *uality+.....................................................................................1

Question-4:.....................................................................................................................................11

5!ange is a &ay of Life6..............................................................................................................11

7!y !ange is im'o(tant+.........................................................................................................11

8(gani9ational !ange:.............................................................................................................11

8(gani9ational ultu(e and *uality management:.....................................................................11

Is ultu(e a d(i)e( of e(fo(mane exellene+.........................................................................14

est e(fo(mane 2xellene '(aties:....................................................................................14

%o& o(gani9ations ;uild 2 ;est '(aties+..............................................................................13

!ange Management and (itial eo'le in im'lementing 2:...............................................1"

Role of Leade(s!i':................................................................................................................1$

Role of %R:............................................................................................................................1$

Role of 2m'loyees:................................................................................................................1

Sustaining Total Quality and 8(gani9ational !ange:...............................................................1

onlusion:................................................................................................................................1


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Question-1:

Role of Six Sigma, Lean and TQM in Quality Management:

Quality management is t!e at of o)e(seeing ati)ities and tas


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$M"%& met!od:

$ - $efine t!e 'roblem. In t!e fi(st '!ase, )a(ious '(o;lems &!i! need to ;e add(essed

to a(e lea(ly defined. Beed;a


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$M"$* Met!od:

$ - $esign st(ategies and '(oesses &!i! ensu(e !und(ed 'e(ent ustome( satisfation.

M - Measure and identify 'a(amete(s t!at a(e im'o(tant fo( *uality.

" - "naly)e and de)elo' !ig! le)el alte(nati)es to ensu(e su'e(io( *uality.

$ - $esign details and '(oesses.

* - *erify )a(ious '(oesses and finally im'lement t!e same.

+o# does Six Sigma !elp in improing quality

Six Sigma ensu(es identifiation of '(o'e( o(gani9ation goals and o;Ceti)es

Alignment of Team &it! t!e o(gani9ation goals

Leade(s!i' fous on *uality of 'a(tsse()ies is ensu(ed.

2nsu(ing t(aining, e(tifiation and inf(ast(utu(e fo( t!e em'loyees to ensu(e *uality.

A fous on ontinual im'(o)ement, as Six Sigma '(oess assess t!e '(oess *uality f(om

time to time ;y onduting (egula( audits.


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2xeution Aounta;ility: Res'onsi;ility of 'eo'le in)ol)ed &it! ea! '(oess is

identified and *uantified. T!is &ill lead to !ig!e( em'loyee engagement &it! t!e

o(gani9ational goals. Identifiation of )alue adding '(oess and im'(o)ing t!em.

Identifying t!e issues t!at ause '(o;lems t!(oug! fis!-;one and ot!e( analysis

f(ame&o(


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Lean 'rinciples:

•

Identify Value: #alue is dete(mined ;y t!e end ustome(s and t!is s!ould ;e identified.• Map the Value Stream: Afte( t!e identifiation of t!e )alue, t!e(e s!ould ma' out of !o&

t!is )alue is to ;e deli)e(ed &!ile eliminating t!e ste's t!at do not add )alue.

• Create Flow: T!e(e s!ould ;e a ontinuous flo& f(om t!e ;eginning to t!e end of t!e

)alue st(eam.

• Establish Pull: Relay info(mation f(om do&nst(eam entity, i.e. ustome(s to u'st(eam

o'e(ation a;out t!e '(odutse()ie (e*ui(ed, t!e desi(ed *uantity,and &!en and &!e(e it is

needed.

Seek Perfection: oo( *uality (eates &aste. St(i)ing fo( exellene is an essential 'a(t of a lean

su''ly !ain. 8ne t!e '(e)ious " '(ini'les a(e esta;lis!ed, t!e yle one again ;egins toa!ie)e 'e(fetion.

Ao(ding to )a(ious lean f(ame&o(


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&nderutilisation of Staff: Fnde(utilisation of ideas and (eati)e in'uts. Staffs &aiting fo( ot!e(s

to finis! t!e ati)ity t!ey a(e doing o( t!ei( &o(


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Total Quality Management:

Total Quality Management HTQM is a management a''(oa! t!at o(iginated in t!e 1$s and

!as steadily ;eome mo(e 'o'ula( sine t!e ea(ly 10s. Total *uality is a des(i'tion of t!e

ultu(e, attitude and o(gani9ation of a om'any t!at st(i)es to '(o)ide ustome(s &it! '(oduts

and se()ies t!at satisfy t!ei( needs. T!e ultu(e (e*ui(es *uality in all as'ets of t!e om'anys

o'e(ations, &it! '(oesses ;eing done (ig!t t!e fi(st time and defets and &aste e(adiated f(om

o'e(ations.

T!e 'rimary lements of TQM

Total *uality management an ;e summa(i9ed as a management system fo( a ustome(-foused

o(gani9ation t!at in)ol)es all em'loyees in ontinual im'(o)ement. It uses st(ategy, data, and

effeti)e ommuniations to integ(ate t!e *uality disi'line into t!e ultu(e and ati)ities of t!e

o(gani9ation.

• &ustomer-focused. T!e ustome( ultimately dete(mines t!e le)el of *uality. @o matte(

&!at an o(gani9ation does to foste( *uality im'(o)ement>t(aining em'loyees,integ(ating *uality into t!e design '(oess, u'g(ading om'ute(s o( soft&a(e, o( ;uying

ne& measu(ing tools>t!e ustome( dete(mines &!et!e( t!e effo(ts &e(e &o(t!&!ile.

• Total employee inolement. All em'loyees 'a(tii'ate in &o(


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im'(o)ement effo(ts &it! no(mal ;usiness o'e(ations. Self-managed &o(< teams a(e

one fo(m of em'o&e(ment.

• 'rocess-centered. A fundamental 'a(t of TQM is a fous on '(oess t!in


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+o# TQM !elps in improing quality

Im'(o)es deision ma


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From a .uality mana"ement perspectie/ as firms performin" #0M needs to chan"e/ Culture

can be called as readiness and responsieness of an or"ani1ation to chan"e2

%s &ulture a drier of 'erformance excellence

8(gani9ational ultu(e defines !o& (es'onsi)e and ada'ti)e is an o(gani9ation to !ange.

e(fo(mane exellene (e*ui(es onstant ada'tation to exte(nalities, li


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In addition to ald(idge f(ame&o(


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8(gani9ations sta(t t!is ;y onduting studies and doumenting t!e ;est out'uts and also

onduting 'e(iodi audits to measu(e t!e 'e(fo(mane is u'to t!e desi(ed le)el.

3nowled"e Mana"ement: Ta


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$ 2)aluate

y follo&ing t!ese $ ste's, !ange is managed in an o(gani9ation.

T!oug! e)e(y em'loyee 'lays (ole in o(gani9ational !ange, Leade(s!i' and %R 'lay


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2)e(y !ange ;egins &it! (esistane f(om em'loyees

%R needs to &o(< &it! em'loyees in unde(standing t!ei( needs and t!e (eason fo( t!ei(

(esistane and t(y to ta

1401072_Dinesh Murali Krishna_QPM End Term Exam

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