13 - Knowledge Management

THE STRATEGIC ROLES OF IT in EXPEDITING THE IMPLEMENTATION of KNOWLEDGE MANAGEMENT SYSTEM

Semarang, 26 May 2007

Universitas Diponegoro

Conference Material

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IT Positioning Framework

The Essence of Knowledge

The Values of Managing Knowledge

The IT Roles in Knowledge Management

THE ESSENCE OF KNOWLEDGE

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Definitions of ““Knowledge””

n  The psychological result of perception and learning and reasoning (Princeton University)

n  The awareness and understanding of facts, truths or information gained in the form of experience or learning, or through introspection (Wikipedia)

n  Organized or contextualised information which can be used to produce new meanings and generate new data (Christlinks)

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n  The act or condition of knowing something with a familiarity gained through experience or association (CalvaryChapel)

n  What is known by perceptual experience and reasoning (Ichnet)

n  Acquired information necessary to do the job (University of Washington)

n  The internalization of information, data, and experience (Earthlink)

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n  Concept-driven conversation, such as “how things work” discussions and explanation of language (Lawrence University)

n  Relationships, facts, assumptions, heuristics and models derived through the formal and informal analysis or interpretation of data (Cordis)

n  Something built up from interaction with the world, and is organised and stored in each individual's mind (New Zealand Government)

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n  The broad range of information held by a person (GN Magazine)

n  The acquaintance with facts, truths or principles as from study or investigation or the familiarity with a partaker subject, branch of learning (SeattleCenter)

n  The distillation of information that has been collected, classified, organized, integrated, abstracted and value added (Centc)

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n  The facts or principles relating to a particular subject or subject area (California Insurance Association)

n  Theoretical and/or practical understanding of matters worth knowing (Curtin University of Technology)

n  The broad range of information held by a person (GN Magazine)

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n  The human capacity (both potential and actual) to take effective action in varied and uncertain situations (Mountainquest Institute)

n  a) the condition of knowing something with familiarity gained through experience or association; b) the condition of being aware of something; c) the condition of apprehending truth or fact; d) the condition of having information or of being learned (AT&T)

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Common Denominations

KNOWLEDGE

INFORMATION EXPERIENCE

PEOPLE

VALUE ORGANISATION PERFORM

THE VALUE OF MANAGING KNOWLEDGE

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Definitions of Knowledge Mngt.

n  Capturing, organizing, and storing knowledge and experiences of individual workers and groups within an organization and making this information available to others in the organization (Ahima Library)

n  The name of a concept in which a company or organization consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills (UK Learning Technology)

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n  A method for gathering information and making it available to others (QualisHealth)

n  The way a company stores, organizes and accesses internal and external information (MIT)

n  The collection, organization, analysis, and sharing of information held by workers and groups within an organization (World Wide Learning)

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n  It is the process of transforming information and intellectual assets into enduring value (University of Southern Australia)

n  A system or framework for managing the organizational processes that create, store and distribute knowledge, as defined by its collective data, information and body of experience (BridgeField Group)

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n  A business process that formalizes management and leverage of a firm's intellectual assets (Business Resources)

n  A multi-disciplined approach to achieving organisational objectives by making best use of knowledge (New South Wales Government)

n  Is a process for optimizing the effective application of intellectual capital to achieve objectives (MountainQuest Institute)

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n  Discipline within an organisation that ensures that the intellectual capabilities of an organisation are shared, maintained and institutionalised (DreamCatcher Inc.)

n  The process of creating, capturing, and using knowledge to enhance organizational performance (ASTD)

n  Is the organization, creation, sharing and flow of knowledge within organizations (Wikipedia)

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Business Values Domain

FINANCIAL CUSTOMERS

GROWTH INTERNAL

Business Value of

Information Technology

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Value Perspective: FINANCIAL

Expand market share.

Increase revenue.

Return on investment.

Optimise asset utilisation.

Manage business risks.

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Value Perspective: CUSTOMER

Improve customer orientation and service.

Offer competitive products and services.

Service availability.

Agility in responding to changing business needs.

Cost optimisation of service delivery.

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Value Perspective: INTERNAL

Automate and integrate the enterprise value chain.

Improve and maintain business process functionalities.

Lower process costs.

Compliance with external laws and regulations.

Transparency.

Compliance with internal policies.

Improve and maintain operational and staff productivity.

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Value Perspective: GROWTH

Product and business innovation.

Obtain reliable and useful information for strategic decision.

Acquire and maintain skilled and motivated personnel.

THE IT ROLES IN KNOWLEDGE MANAGEMENT

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The Seven Dimension of IT for KM

1.  Transformation Dimension 2.  Presentation Dimension 3.  Management Dimension 4.  Infrastructure Dimension 5.  Repository Dimension 6.  Discourse Dimension 7.  Preference Dimension

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Transformation Dimension

#1 Since information is the raw materials of knowledge, then information technology helps the people or/and organisation to transform information into valuable knowledge.

Examples: MIS, Expert System, Artificial Intelligence, Report and Query Tools, What-If Simulation, etc.

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Presentation Dimension

#2 Since most of the knowledge - especially explicit ones - can be digitised, then information technology supports the technique to represent knowledge in a very effective and efficient way.

Examples: Text, Graphic, Image, Sound, Audio, Video, Virtual Reality, 3D-Hologram System, etc.

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Management Dimension

#3 Since knowledge should be gather, organised, stored, accessed, disseminated, and distributed, then information technology can enable the best way of managing it.

Example: Electronic Document Management System, Workflow-Based Operation, Digital Archiving and Record Mechanism, etc.

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Infrastructure Dimension

#4 Since the acquisition of knowledge takes place through the exchange of information within the web of sources, information technology provides the communities with appropriate interchange backbone.

Example: Internet, Intranet, Extranet, VPNs, Office or Regional Zoning System, etc.

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Repository Dimension

#5 Since by nature the world of knowledge (volume) is expanding exponentially, the information technology should be able to contain them with “unlimited” dynamic memory storehouse.

Example: Datawarehouse, DataMart, Proxy System, Giant Cache Memory, etc.

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Discourse Dimension

#6 Since knowledge is coming from the interaction between or among individuals, information technology should be able to provide them with a good number of communication means.

Example: Chatting System, Email, Mailing List, IRC, Tele Conference, Blogging, etc.

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Preference Dimension

#7 Since the size and volume of knowledge are humongous in nature, the information technology should give the way(s) on how to select relevant and quality knowledge for the users.

Example: Portal, Wikipedia, Search Engines, Community of Interest Websites, etc.

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Caveat

OLD ORGANISATION +

INFORMATION TECHNOLOGY =

OLD AND EXPENSIVE ORGANISATION

Thank You

Questions and Answers

For more information, please contact +62 (819) HARVARD/4278273

13 - Knowledge Management

Leadership & Management

Transcript of 13 - Knowledge Management