125 FINAL PDF Agile UX Research.pdf
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8/10/2019 125 FINAL PDF Agile UX Research.pdf
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Agile UX Research Practices
in AndroidGoogle I/O 2013
Bethany Fong, UX Designer
Miki Konno, UX Researcher
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Miki Konno
Android User Experience Researcher
Bethany Fong
Android User Experience
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Agenda
Challenges of UX testing for Agile Development
Case studies:
Heuristic Evaluation
RITE Study with Prototypes
Cafe Study
Pulse study
Deep dive
Wrap up
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Challenges of UX Research for
Agile Development
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$1 : $10 : $10
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Traditional UX Research Study Timeline
Week 1 2 3 4 5
Development
cycle
2 weeks 2 weeks
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BEFOREcodingfeedback NOW
analyze QUICKLY
NO TIMEfor everything
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Qualitative
Insights
B
Wh
Goals and
Attitudes
What people say
Quantitative
Validation
Field
Diary study
Cafe study
Usability study
(Pulse, Heuristic Eval, RITE)
Log analysis
Eye-tracking
A-B Testing
Large N-Quant survey
Focus groups
In-depth interviews
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Case studiesHeuristic evaluationRITE study with prototypes
Cafe study
Pulse study
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Heuristic Evaluation
Expert review againa set of principles
1-2 hours
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Heuristic Evaluation Process
A measurable
question
How long
does setup
take fornew tablet X?
Choose
heuristics
Choose speed-
based heuristics
Measure
against
heuristics
Set up with team
observing
Summarize
measurements
Email
report
Assign action
items
Reprioritize
work
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0USERS
1RESEARCHER
Quanti!ed Eviden
CONFER
2hrs
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RITE Study with Prototypes
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RITE Study with prototypes
Rapid IterativeTesting & Evaluation
1-2 days
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RITE Study Process
Need quick
feedback
Write script,
prep proto,
gather team
Conduct study Repeat
with every user
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RITE Study Process: One day
9 am
Design v0.1
11 am
Design v0.2
1 pm
Design v0.3
3 pm
Design v0.4
5 pm
Design v0.5
Conduct study
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RITE Study Process: Two days
9 am
Design v0.1 11 am
Design v0.1 1 pm
Design v0.1
9 am
Design v0.2 11 am
Design v0.2 1 pm
Design v0.2
Day 1 Day 2
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Focused Change
99hrs
5USERS 1RESEARCHER 1DESIGNER
USABILITY
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Cafe Study
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Cafe Study
Fresh eyes on smallisolated usability
issuesHalf day
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Cafe Study Process
A usability/
discoverability
question
Can a user
unlock their
devicesuccessfully?
Write script,
prep prototype
Got several
phones ready
Conduct study
at cafe
5 min
per person,
taking notes
Summarize
observations
Email report
Assign action
items
Changes to
prototype,
back out formore testing
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Pulse Study
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Pulse study
Sprint cadenceuser studies
1 week
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Pulse Study Process
Participant
review
Decide method
+
Draft tasks
Write script +
proto setup
Run 3 users +
Debrief with
team
Debrief +
File bugs +New work to
backlogs
Monday Tuesday Wednesday Thursday F
Researcher
Team Help with
prep
Scrum: Discuss
what to test
this week
Help with
prep
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Flexible researchframework
96
USERS
1RESEARCHER
XOBSERVERS
USABILITY
9 hrsx
5 days
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Pulse Study Deep Dive
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What are we testing?
Pulse Study Step 1: Preparation
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Sprint build
by product manager
Prototype
by UX designer
O
by industr
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San Diego Air and Space Museum A
Who are we inviting?
Pulse Study Step 1: Preparation
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Inte
ExteTarg
San Diego Air and Space Museum
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Who is doing what?
source: arcweb.archives.gov/arc/action/Ex
Pulse StudyStep 1: Preparation
Researcher Observ
http://arcweb.archives.gov/arc/action/ExternalIdSearch?id=535579http://arcweb.archives.gov/arc/action/ExternalIdSearch?id=535579http://nasaimages.org/luna/servlet/detail/nasaNAS~9~9~58359~162203http://nasaimages.org/luna/servlet/detail/nasaNAS~9~9~58359~162203 -
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source: arcweb.archives.gov/arc/actio
Note-taker
P l S d S 2 L b S
http://arcweb.archives.gov/arc/action/ExternalIdSearch?id=535579http://arcweb.archives.gov/arc/action/ExternalIdSearch?id=535579http://nasaimages.org/luna/servlet/detail/nasaNAS~9~9~58359~162203http://nasaimages.org/luna/servlet/detail/nasaNAS~9~9~58359~162203 -
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Where are we testing
Pulse StudyStep 2: Lab Setup
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Or,
P l St d St 3 E t
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Pulse Study Step 3: Execute
GO!source: nasaimages.org/luna/servlet/detai
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I have a user in fro
of me! What do I doHi, thank you for helping us!
Were not testing you, were testing the product.
What did you mean by that?
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What do I notdo?Isnt this a great product?Seriously, I cant believe you didnt know that.
Thats still wrong. You have to keep trying.
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Did user notice the button?
Did user discover the icon?
Did user use the tool?
Use checkboxes
Pulse Study Step 4: Debrief with Team
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San Diego Air and Space Museum A
What happened and
what can we do abou
Pulse StudyStep 4: Debrief with Team
List
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List
Reporkey !n
Notin
!xes
Filing bugs
San Diego Air and Space Museum A
Pulse Study Step 5: Communication
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Pulse StudyStep 5: Communication
What should we
remember?
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Quick summary by email +
Brief presentation to wider team
Source: www.chives.si.edu/ipac20/ipac.jsp?&pro!
le=all&source=~!siarchives&
http://www.chives.si.edu/ipac20/ipac.jsp?&profile=all&source=~!siarchives&uri=full=3100001~!306366~!0#http://www.chives.si.edu/ipac20/ipac.jsp?&profile=all&source=~!siarchives&uri=full=3100001~!306366~!0# -
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Wrap up
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FAQ
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$1 : $10 : $10
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Thank You!
Stop by our o"ce hours after the talk to get
started on conducting your own study!
Bethany FongMiki Konno#Androiddesign on Google+
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