1242.2219 Information System Economics IT PROJECT MANAGEMENT - revisited.
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1242.2219 Information System Economics IT PROJECT MANAGEMENT - revisited
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Transcript of 1242.2219 Information System Economics IT PROJECT MANAGEMENT - revisited.
1242.2219 Information System
Economics
IT PROJECT MANAGEMENT - revisited
1242.2219 Information System
Economics
IT OPERATIONS MANAGEMENT
IT OPERATIONS MANAGEMENT
The IT Operations Management Goals
Effectiveness: To ensure smooth functioning of the application systems on which the organization depends.
Efficiency: To do so at reasonable cost
IT OPERATIONS MANAGEMENT
Measures of Effectiveness Correlated With Efficiency
Functional quality of applications
Technical quality of applications
Application age
Portfolio coverage
Uptime vs. downtime
IT OPERATIONS MANAGEMENT
Cost of Operations
COST ELEMENT IT Budget
Systems and programming – of which 70% maintenance and 30% new development
33%
Department administration and training 10%
Operations 57%
IT OPERATIONS MANAGEMENT
Service Level Measures of Effectiveness
User satisfaction
Response time
Uptime vs. downtime
MTBF
Data accuracy
Data recency
Evaluation methods – Summary
IT ACQUISITION
Selectionevaluation
PerformanceEvaluation
Projected Design
SyntheticPrograms,
Benchmarks
Simulation,AnalyticModels
Monitors
Evaluation Techniques
Purpose of evaluation
primary usesecondary use
The Concept of Balance
Cost/Utilization - Interpretation
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0.1
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Series1 Series2 Series3
processor
printer
F = .42B = .53
disk 2disk 1
I/Os
The Concept of Balance
A 0.4B 0.6C 0.5D 0.4E 0.7F 0.4G 0.6H 0.5
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1A
B
C
D
E
F
G
H
Series1
Kiviat Charts – a poorly balanced system
IT OPERATIONS MANAGEMENT
Contingency Planning for Disaster Recovery
Internal resources
Multiple data centers
Distributed processing
Backup communications
LAN server backup
External resources
Disaster recovery services
Redundant and remote data storage
Service bureaus
IT OPERATIONS MANAGEMENT
Trends in Operations Management
Network Integration
Automatic operations
Automatic network management
Outsourcing
Internet applications
Response time
Security
Payment services
Logistic integration
