12 Reasons Why Contact Center Leaders are Giving Thanks
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Transcript of 12 Reasons Why Contact Center Leaders are Giving Thanks
"We've grown a good deal without sacrificing the great culture."
S C O T T O N T I V E R O Z | @ S C O T T O N T I V E R O Z
#ICMIchat
" I was happy to bring three separatedepartments under one cohesive group and get
them back to providing great service."
S T E V E D I G I O I A | @ S T E V E D I G I O I A
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" My clients' contact center has offered live, in-person writing training for 275 agents! CSAT &
agent job satisfaction improved."
L E S L I E O ' F L A H A V A N | @ L E S L I E O
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" We conducted a lot of cross-training this year in preparation forfuture growth."
E R I C A M A N C U S O | @ E S M A N C U S O
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" FCR community involvement has beenincredible. Blood drives, March of dimes,
Backpacks for kids, food banks...AMAZING!"
J E R E M Y W A T K I N | @ J T W A T K I N
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" This year I've seen my clients appreciating andempowering agents more. Yay! "
D E B I M O N G A N | @ D E B I M O N G A N
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" This year we implemented chat as a new support channel."
T R O Y W H I T E | @ M R W H I T E S A Y S T H I S
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" The newest version of our tool took an86% student-to-school match rate to 95%.This means more students are getting into
the right schools & degree programs."
E D U M A X I M I Z E R | @ E D U M A X I M I Z E R
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" Customer service is exciting because it's theintersection of the practical & the aspirational."
L E S L I E O ' F L A H A V A N | @ L E S L I E O
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" Customer service is a great blend of using creativity to solveproblems & connecting with others. Together they make a
difference."
J E R E M Y W A T K I N | @ J T W A T K I N
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" I love connecting with people, solvingproblems, and helping them find even more
ways to benefit from our products."
E R I C A M A N C U S O | @ E S M A N C U S O
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