12 Questions to ask a prospective MSP

1 How does your billing

model and service goals

help to lower our costs?

www.u tg so l u t i o n s . c om

2What are your technical

specialties and certifications? Is

there any technology in my

company that you cannot

support?

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3Do you use other companies to

provide your help-desk services?

Where are they located? How do

you ensure quality of service?

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4 Do you include on-site and

CIO support with your

managed service agreements?

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5 Do you have a defined SLA

(service level agreement) and

what are your guarantees?

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6Are you providing proactively

managed support and what

tools do you use to monitor

and manage issues?

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7What happens if the engineer

assigned to us leaves your

firm? (Engineers should be

cross-trained)

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8Do you offer monthly/quarterly

business reviews to identify key

issues and to align business needs

with technology capabilities?

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9Do you have any supporting

customer case studies /

testimonials and will you allow us

to speak to your current customers?

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10What is your project

management

methodology?

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11 Are your solutions flexible

and customizable? How so?

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12Do you have an ecosystem of

partners that you can leverage if

I need technical services outside

of your core competencies?

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AboutusWebelievetechnologyshouldbeleveragedtopromotebusinessgrowth,notmerelymanagedtorunsmoothly.

Overthelast10years,UTGhasgrowntoservemorethan200companiesacross16countries.Letushelpyouwithyourcloudandmanagedservicesneeds.

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