M-COMMERCE

M-Commerce & E-CommerceBYJYOTINDRA ZAVERIInternet Consultant & trainer

M-CommerceD fi i iDefinition

"Mobile Commerce is any business transaction, which is initiated by using a mobile device, such as mobile phone”. y g , pIt is the buying and selling of goods and services through wireless handheld devices such as cellular telephone or Personal Digital Assistants (PDAs) ortelephone or Personal Digital Assistants (PDAs) or palmtop or a pocket PC.

WwwwAdd one more w = Wireless World Wide WebMobility is one of the key factors which help business thrive Wired world will become wireless world

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thrive. Wired world will become wireless world

How m-commerce applies to ppconsumers?

M bil ‘ ’ i f hMobile commerce or ‘m-commerce’ is part of the shift of technology into mainstream business and everyday life. It is the use of handheld wirelesseveryday life. It is the use of handheld wireless devices such as mobile phones and palm pilots to communicate, interact and transact via high-speed

ti t th i t tconnection to the internet. Consumers will be able to access the wireless World Wide Web (wWWW) via a mobile ‘always on’Wide Web (wWWW) via a mobile always on connection facilitating access to valuable information and the entry into fast and efficient

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commercial transactions.

M-Commerce

M-Commerce is next generation of e-commerce

e.g. Buying a ticket using a cell phone

Selecting the required ticket (of say airline)Selecting the required ticket (of say airline)Payment Downloading the ticket details on the cell phonep

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M-commerce will overtake wired linesAs content delivery over wireless devices becomes faster, more secure, and scalable, there is a possibility that m-commerce will surpass wire-line e-commerce as the method of choice for digital commerce transactions

E.g. Financial servicesE-BankingEquity shares – buying and selling

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Sales cycle management using mobile

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Sales cycle management using mobileBENEFITS

Improve productivity and effectiveness of field saleseffectiveness of field sales teamLower cost of sales by eliminating inefficient paper-based processesAbility to analyze individualAbility to analyze individual and team performance within and across sales teams

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Inventory & warehouse management using mobileInventory & warehouse management using mobile

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WHY GO MOBILE?

Mobile device and ERP system provides stores managers with a real-time view on their existing stock statusa real time view on their existing stock status.Ability to receive and issue goods in an integrated fashionAbility to transfer stocks between locationsExtends the reach of Material Management system anywhere anytimeImproved MIS (information system ) for manufacturing andImproved MIS (information system ) for manufacturing and inventory visibility

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www ngpay comwww.ngpay.com

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www.ngpay.comIndia's Fastest Growing Mall on your mobileIndia's Fastest Growing Mall...on your mobile.'MobileBanking' is a service that allows you to do banking transactions on your mobile phone, using ngpayIRCTC d f I di R il C i d T iIRCTC stands for Indian Railway Catering and Tourism Corporation Limited.

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ShoppingA new online shopping trend of "booking on the web for pickup later in stores" is evolving into a new concept: Just In Time (JIT) pickup for mobile shopping behind the wheel. This JIT pickup for mobile shopping indicates a "real-time bridge between the virtual world and the real world".

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ChallengesThe memory and screen size limitations of mobile devices using wireless application protocolpp pDisclosure and disclaimers

User may be unaware about terms & conditions of purchase due to small screen

d d ll d iland may not read all detailsThe limited bandwidth and smaller storage capacity of the mobile platform is a problem that needs urgent attentionis a problem that needs urgent attentionPrivacy Issues:

Ability to collect location information about consumers

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information about consumers

www.epaywireless.com

Epay specialize in providing complete hand-held wireless payment processing solutions.p y p g

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Wireless swipeH l F C ll l tHassle-Free, Cellular payment Processing SolutionDoes your business go to t d h h dtradeshows where you need to take orders? Do your service personnel need to b bl t t k tbe able to take payment on site?

Step out of the office and i t th fi ld ith bilinto the field with mobile phone where you can swipe debit / credit card.

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Wireless credit card processing increases salesWireless credit card processing increases sales, saves time, and reduces operating expenses.

With the wireless Mobile credit card processing solution, you can get paid on the spot, process any major credit card and get authorizations in secondsmajor credit card, and get authorizations in seconds -no need to write down payment information or call into your back office.into your back office.All while synching seamlessly with your ERP back-end system, updating the general ledger accounts y , p g g gautomatically.

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www.mcheck.commCheck has sho n mCheck has shown the way – the cashless society is cashless society is here and it is gone mobileM-Commercealso means commerce on the commerce on the move.

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Change of GameChange of Game

“Without changing our pattern of thought, we will not be able to solve thenot be able to solve the problems we have created with our current pattern of thought”thought

Albert Einstein

ThanksPresentation by Prof. Jyotindra Zaveri [j.zaveri@dnserp.com]

View related video lecture of Prof. Zaveri on the free E-Learning site http://www dnserp com/microsoft1 htmLearning site http://www.dnserp.com/microsoft1.htm

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