12-14 Pindari RdPeakhurst NSW 2210p: 8525 8222e: mail@learninglinks.org.auwww.learninglinks.org.au

2015 Employee Survey Links2Success

Overview

• Links2Success, Learning Links’ 2015 Employee Survey, commenced on

Friday, 6 February 2015, closing on Friday, 20 February 2015.

• The survey was conducted to deepen our understanding of employee views

and perspectives on the following themes: confidence and trust, performance

excellence, growth and development, recognition and respect, work/life

balance and employee engagement.

• Links2Success consisted of 5 demographic questions and 31 questions, of

which three were open-ended questions to encourage feedback from staff.

• 31 questions were categorised under the themes outlined above. Similarly, the

responses from the open-ended questions were also categorised under these

themes.

• All Learning Links staff were encouraged to complete the survey.

• 111 (or 58.7%) responses to the survey were received which was a strong result.

Summary of results by category

• Confidence and trust - under this category there were six questions. The key highlight was I am personally committed to the mission, vision and strategy of Learning Links to achieve our work goals.

• 80% (or 84 out of 105) respondents indicated they strongly agree/agree with this statement.

• The statement ‘Management keeps me well informed about changes in the organisation that affect my team’ showed

• 14% (or 15 out of 105) respondents strongly disagreed/disagreed with this statement. This total was the same for the statement the management team at Learning Links has communicated a vision of the future which motivates me.

• Performance excellence - under this category, there were 11 questions. The key highlight was my team is collaboratively making a significant contribution to our organisation

• 86% (89 out of 103) respondents strongly agreed/agreed to this statement.

• The key issue under this category was the statement, there is a strong emphasis on customer service at Learning Links.

• 25% (26 out of 103) respondents strongly disagreed/disagreed with this statement.

Summary of results by category

• Growth and development - under this category there were two questions. The key highlight was my manager has an interest in my growth and development.

• 68% (or 71 out of 104) respondents strongly agreed/agreed with this statement.

• The key issue under this category was the statement, at Learning Links I am supported with my life /career goals.

• 15% (or 16 out of 104) respondents strongly disagreed/disagreed with this statement.

• Recognition and respect - under this category there were three questions. The key highlight under this category was my manager treats me with dignity and respect.

• 84% (or 87 out of 104) respondents strongly agreed/agreed to with this statement.

• The key issue under this category was my manager provides guidance and feedback regularly.

• 18% (or 19 out of 103) respondents strongly disagreed/disagreed with this statement.

Summary of results by category

• Work/life balance - under this category there were three questions. The key highlight under this category was I get excited about my work at Learning Links.

• 80% (or 82 out of 103) respondents strongly agreed/agreed to this statement.

• The key issue under this category was, Learning Links supports employees’ efforts to balance work and family /personal responsibilities.

• 10% (or 10 out of 102) respondents strongly disagreed/disagreed with this statement.

• Employee engagement - under this category there were six questions. The key highlight statement under this category was I am proud to tell people I work for Learning Links.

• 83% (or 84 out of 101) respondents strongly agreeing/agreeing to this statement.

• The key issue under this category was, I rarely think about looking for a new job with another organisation.

• 35% (or 35 out of 101) respondents strongly disagreed/disagreed with this statement.

DEMOGRAPHICS

Q1: Which of the following best describes your position here?

Answered: 110 Skipped: 1

Q1: Which of the following best describes your position here?

Q2: How long have you worked at Learning Links?

Q2: How long have you worked at Learning Links?

Answered: 109 Skipped: 2

Q3: What is your gender?

Q3: What is your gender?

Answered: 109 Skipped: 2

Q4: What is your age group?

Q4: What is your age group?

Answered: 110 Skipped: 1

Q5: What is your employment status?

Q5: What is your employment status?

Answered: 106 Skipped: 5

CONFIDENCE & TRUST

Q6: I have confidence in the future of Learning Links.

Q6: I have confidence in the future of Learning Links.

Answered: 105 Skipped: 6

Q7: The management team at Learning Links has communicated a vision

of the future which motivates me.

Q7: The management team at Learning Links has communicated a vision of the future which motivates me.

Answered: 105 Skipped: 6

Q8: I trust the management at Learning Links.

Q8: I trust the management at Learning Links.

Answered: 105 Skipped: 6

Q9: Management keeps me well informed about

changes in the organisation that affect my team.

Q9: Management keeps me well informed about changes in the organisation that affect my team.

Answered: 105 Skipped: 6

Q10: I am personally committed to the mission, vision and strategy of Learning Links to achieve

our work goals.

Q10: I am personally committed to the mission, vision and strategy of Learning Links to achieve

our work goals.

Answered: 105 Skipped: 6

Q11: I feel that information about change is transparent and communicated well and regularly.

Q11: I feel that information about change is transparent and communicated well and regularly.

Answered: 105 Skipped: 6

PERFORMANCE EXCELLENCE

Q12: There is a strong emphasis on customer service at Learning Links and customer concerns get

corrected quickly.

Q12: There is a strong emphasis on customer service at Learning Links and customer concerns get

corrected quickly.

Answered: 103 Skipped: 8

Q13: At Learning Links we use customer feedback

regularly to improve our processes.

Q13: At Learning Links we use customer feedback

regularly to improve our processes.

Answered: 104 Skipped: 7

Q14: Learning Links is committed to the high quality delivery of professional programs and services.

Q14: Learning Links is committed to the high quality delivery of professional programs and services.

Answered: 104 Skipped: 7

Q15: The Code of Conduct and other performance standards is important at Learning Links.

Q15: The Code of Conduct and other performance standards is important at Learning Links.

Answered: 104 Skipped: 7

Q16: Staff concerns are dealt with quickly.

Q16: Staff concerns are dealt with quickly.

Answered: 104 Skipped: 7

Q17: Employees at Learning Links have access to appropriate information and support to do their job.

Q17: Employees at Learning Links have access to appropriate information and support to do their job.

Answered: 103 Skipped: 8

Q18: At Learning Links quality and continuous improvement are important.

Q18: At Learning Links quality and continuous improvement are important.

Answered: 102 Skipped: 9

Q19: Innovation and creativity is encouraged at Learning Links.

Q19: Innovation and creativity is encouraged at Learning Links.

Answered: 103 Skipped: 8

Q20: Employees at Learning Links are encouraged to participate in decision making that affect their work.

Q20: Employees at Learning Links are encouraged to participate in decision making that affect their work.

Answered: 102 Skipped: 9

Q21: At Learning Links my ideas and suggestions count.

Q21: At Learning Links my ideas and suggestions count.

Answered: 103 Skipped: 8

Q22: My team is collaboratively making a significant contribution to our organisation.

Q22: My team is collaboratively making a significant contribution to our organisation.

Answered: 103 Skipped: 8

GROWTH & DEVELOPMENT

Q23: At Learning Links I am supported with my life/career goals.

Q23: At Learning Links I am supported with my life/career goals.

Answered: 104 Skipped: 7

Q24: My manager has an interest in my growth and development.

Q24: My manager has an interest in my growth and development.

Answered: 104 Skipped: 7

RECOGNITION & RESPECT

Q25: My manager provides me with recognition and praise for doing good work.

Q25: My manager provides me with recognition and praise for doing good work.

Answered: 104 Skipped: 7

Q26: My manager treats me with dignity and respect.

Q26: My manager treats me with dignity and respect.

Answered: 104 Skipped: 7

Q27: My manager provides guidance and feedback regularly.

Q27: My manager provides guidance and feedback regularly.

Answered: 103 Skipped: 8

WORK/LIFE BALANCE

Q28: I get excited about my work at Learning Links.

Q28: I get excited about my work at Learning Links.

Answered: 103 Skipped: 8

Q29: Learning Links values my skills and abilities.

Q29: Learning Links values my skills and abilities.

Answered: 103 Skipped: 8

Q30: Learning Links supports employees’ efforts to

balance work and family/personal responsibilities.

Q30: Learning Links supports employees’ efforts to

balance work and family/personal responsibilities.

Answered: 102 Skipped: 9

EMPLOYEE ENGAGEMENT

Q31: I am proud to tell people I work for Learning Links.

Q31: I am proud to tell people I work for Learning Links.

Answered: 101 Skipped: 10

Q32: Overall I am satisfied with Learning Links as place to work.

Q32: Overall I am satisfied with Learning Links as place to work.

Answered: 101 Skipped: 10

Q33: I rarely think about looking for a new job with another organisation.

Q33: I rarely think about looking for a new job with another organisation.

Answered: 101 Skipped: 10

Q34: I would recommend Learning Links to

others as a good place to work.

Q34: I would recommend Learning Links to others as a good place to work.

Answered: 100 Skipped: 11

Q35: I would recommend Learning Links to family and friends.

Q35: I would recommend Learning Links to family and friends.

Answered: 101 Skipped: 10

Q36: Learning Links has a strong brand in the community.

Q36: Learning Links has a strong brand in the community.

Answered: 101 Skipped: 10

OPEN ENDED QUESTIONS

Open ended questions

• Three open ended questions were included in the survey. These questions are listed below:

o What are 3 things that you would like to change at Learning Links?

o What are 3 strengths of Learning Links?

o What do you think would make Learning Links more successful?

• Responses were categorised into one of the following ‘Themes’:

Responses to Open ended questions

What are 3 things that you would like to change at Learning Links?

Confidence & Trust17%

Growth & Development7%

Performance Excellence63%

Recognition & Respect10%

Work/life Balance2%

o Majority of responses were categorised under the theme Performance Excellence

What are 3 strengths of Learning Links?

Confidence & Trust11%

Employee Engagement 8%

Growth & Development5%

Performance Excellence70%

Work/life Balance5%

o Majority of responses were categorised under the theme Performance Excellence

What do you think would make Learning Links more successful?

Confidence & Trust40%

Employee Engagement 3%Growth & Development

1%

Performance Excellence52%

Recognition & Respect3%

o Majority of responses were categorised under the theme Performance Excellence

• Learning Links has already started a number of organisational wide projects and initiatives that will address some of the survey results. For example we currently ran the Learning Links Customer Survey. This shows that Learning Links uses customer feedback to improve our processes. Additionally the survey will assist Learning Links with identifying ways to ensure customer concerns get corrected quickly.

 

• Other projects to commence post June 2015  include the review of our performance development process and employment engagement strategies. As well as the implementation of a quality framework. These just a few of the project we have planned. All projects will be progressively communicated to staff.  

Proposed Next Steps

Questions?