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  RSC Afr ica | U.S. Refugee Admissions Program

 

Case Processing Assistant

Reports to: Unit Supervisor 

Division: Case ProcessingLocation: Nairobi, KenyaGrade: 6 (NStarting Sa!ary: K"S #$,$$$ (per %ont&Status: Non'"e%pt

RSC Africa)&e Resett!e%ent Support Center (RSC *+rica operates a US re+ugee resett!e%ent progra% in sub'Sa&aran *+rica t&roug& a Cooperative *gree%ent it& t&e Depart%ent o+ State-.ureau o+ Popu!ation,Re+ugees and /igration0 RSC *+rica is responsib!e +or t&e preparation o+ re+ugee case +i!es +orad1udication by US Citi2ens&ip and 3%%igration Services (USC3S o++icers, as e!! as t&e out'processingand cu!tura! orientation o+ a!! approved cases0 RSC *+rica is ad%inistered by t&e C&urc& 4or!d Service3%%igration Re+ugee Progra% (C4S-3RP and is based in Nairobi, Kenya0

BenefitsC4S G!oba! and RSC *+rica o++er a tota! co%pensation pac5age0 )&e tota! co%pensation pac5ageinc!udes !i+e insurance, co%pre&ensive &ea!t& insurance, denta! coverage, vision coverage RSC *+ricao++ers 7$8 retire%ent contribution it& a #8 e%p!oyee %atc&, 99 vacation days a year, $ sic5 days peryear at +u!! pay and 7# days sic5 a year at &a!+ pay, co%passionate !eave, and an "%p!oyee *ssistanceProgra% ("*P0

EEOCC&urc& 4or!d Service does not discri%inate on t&e basis o+ race, co!or, nationa! origin, se, seua!

orientation, re!igion, age, disabi!ity, or veteran status in e%p!oy%ent or t&e provision o+ services0

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:P!ease c!ic5 t&e be!o !in5 to app!y direct!y on!ine to t&is position0

http://rscafrica.applicantstack.com/x/detail/a2d9enf2ej0p

Tis position is open to national applicants.

P!ease note RSC *+rica does not accept resu%es +or positions t&at are not posted0 *!! app!icants arere;uired to sub%it t&eir resu%e using t&e on'!ine app!icant trac5ing syste%0

Eligi!ility "ist

)&e e!igibi!ity !ist estab!is&ed as a resu!t o+ t&is 1ob posting i!! be used +or a %ini%u% o+ si %ont&s or unti!t&e !ist is e&austed0 )&is !ist i!! be used to +i!! any current and i%%ediate +uture vacancies0 3ndividua!s&o are interested in t&is position s&ou!d sub%it t&eir app!ication %ateria!s no0

Communication

P!ease note RSC *+rica uses e'%ai! +or a!! recruit%ent contacts0 P!ease be sure to c&ec5 your e'%ai!regu!ar!y0

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Application #aterials

<our app!ication %ateria!s s&ou!d c!ear!y indicate &o you %eet t&e re;uire%ents o+ t&e position0 .e sure

your resu%e is in an easy to read +or%at0 Dates o+ e%p!oy%ent on your resu%e s&ou!d be in %%-yy

+or%at0

Primary Purpose)&is position is responsib!e +or t&e processing o+ re+ugee case +i!es under t&e direction o+ t&e unitsupervisor0

Super$ision)&is position reports direct!y to t&e unit Supervisor0

Essential %uties70 Co%p!etes a!! tas5s re!ated to re+ugee case processing as assigned by t&e unit Supervisor,

ensuring ad&erence to RSC Standard =perating Procedures0

90 Deve!ops pro+iciency in 4R*PS app!ication and %aintains co%p!ete and accurate records in4R*PS and p&ysica! +i!e o+ a!! actions ta5en on a case0

0 Receives, creates and enters ne app!ications in 4R*PS0

>0 Corresponds it& re+ugee app!icants and partners as re;uired to obtain additiona! in+or%ation or respond to in;uiries0

#0 Re;uests security c!earances and updates data in 4R*PS as appropriate0

60 Re;uests %edica! ea%s and updates %edica! in+or%ation &en received +ro% partners0

?0 Re;uests assurances +ro% US based resett!e%ent agencies0

@0 Scans and attac&es docu%ents to 4R*PS0

A0 Co%p!etes trave! pac5ets +or departing re+ugees0

7$0 Conducts regu!ar ;ua!ity assurance c&ec5s to ensure cases are consistent!y and correct!yupdated, bot& e!ectronica!!y and in t&e p&ysica! +i!e0

770 *ssists it& deve!op%ent o+ %ateria!s to i%prove understanding o+ progra% by re+ugeeapp!icants and partners0

790 *ny ot&er duties as assigned by %anage%ent0

&ualifications

Education:.ac&e!orBs degree in a re!ated +ie!d o+ study, or > years o+ re!ated or5 eperience in !ieu o+ a .ac&e!orBsdegree is re;uired0

E'perience:)o years or5ing eperience in a re!ated +ie!d is pre+erred0

(no)ledge*S+ills:

  Strong ritten and verba! "ng!is& s5i!!s

  De%onstrated co%puter s5i!!s, especia!!y /icroso+t 4ord, "ce! and =ut!oo5

  Strong organi2ationa! and ti%e %anage%ent s5i!!s

A!ilities:)&e Case Processing *ssistant %ust &ave t&e abi!ity to:

• accurate!y type #7$$ 5sp& it& a A#8 accuracy rating

• co%%unicate e++ective!y bot& verba!!y and in riting

•+o!!o instructions +ro% t&e Supervisor it& a positive and receptive attitude

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• dea! e++ective!y and courteous!y it& a !arge nu%ber o+ associates, outside agencies, re+ugees and

%e%bers o+ t&e genera! pub!ic

• conduct onese!+ in a pro+essiona! and courteous %anner to represent t&e best interests o+ RSC

 *+rica and C4S-3RP

• %aintain a &ig& per+or%ance standard it& attention to detai!

• carry out a!! o+ t&e duties o+ t&e position e++icient!y and e++ective!y it& %ini%a! supervision

• or5 independent!y and contribute to overa!! operations o+ RSC *+rica

• ta5e initiative in t&e deve!op%ent and co%p!etion o+ pro1ects

• !ead ot&ers and address issues as t&ey arise

• %aintain strict con+identia!ity it& RSC *+rica ad%inistrative and operationa! in+or%ation

• %anage a !arge and diverse or5!oad under pressure it& co%peting priorities

• ana!yse and so!ve co%p!e prob!e%s and %a5e sound decisions

• or5 e!! as a tea% in a %u!ti'cu!tura! environ%ent &i!e %aintaining a &ig& !eve! o+ %otivation

• e++ective!y %anage RSC *+ricaBs resources

•  *ctive!y participate in t&e i%p!e%entation o+ t&e U0S0 Re+ugee *d%issions Progra% (USR*P0

,or+ing Conditions

Pysical: )&is position re;uires bending, sitting, and standing, a!5ing, pus&ing - pu!!ing, &and!ing ob1ects(%anua! deterity, reac&ing above s&ou!der !eve! and using +ine +inger %ove%ents0

En$ironmental: 3ncu%bents in t&is position i!! or5 in an open p!an o++ice0

Special Re-uirementsCerti+icate o+ Good Conduct is re;uired be+ore t&e start o+ e%p!oy%ent0)&e candidate s&ou!d be i!!ing to or5 overti%e on ee5days and ee5ends as re;uired0

"icensing*CertificationNone

Competencies

Communication"nsure e++ective ec&anges o+ in+or%ation it& ot&ers0 "a%p!es o+ s5i!!s and be&aviors inc!udespea5ing to ot&ers respect+u!!y epressing ideas in a !ogica!, organi2ed ay s&aring in+or%ationappropriate!y and c!arity and conciseness in ritten co%%unication0

Relationsips

"nsure constructive and supportive interactions it& ot&ers0 "a%p!es o+ s5i!!s and be&aviors inc!udebeing positive and supportive &en or5ing it& ot&ers s&aring in+or%ation and resources +ree!yreso!ving con+!ict constructive!y and proactive!y or5ing to re%ove obstac!es to success +or ot&ers0

o! (no)ledgeUti!i2e and app!y 1ob re!ated 5no!edge to co%p!ete 1ob tas5s at a !eve! t&at %eets or eceedsepectations0 "a%p!es o+ s5i!!s and be&aviors inc!ude uti!i2ing 1ob 5no!edge to so!ve prob!e%s or deve!op ne approac&es %aintaining or en&ancing s5i!!s t&roug& continuing education and ta5ing onpro1ects t&at i!! deve!op or en&ance s5i!!s0

Team)or+4or5 e++ective!y and contribute as a %e%ber o+ a tea%0 "a%p!es o+ s5i!!s and be&aviors inc!udesupporting ot&er tea% %e%bers by s&aring in+or%ation covering t&e or5 o+ ot&ers during absences,

vacations etc0 and active!y participating in deve!oping ideas +or ays to increase tea% e++ectiveness0

Pro!lem Sol$ing

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 *na!y2e in+or%ation and deve!op so!utions to c&a!!enges t&at arise during t&e course o+ per+or%ing a 1ob0"a%p!es o+ s5i!!s and be&aviors inc!ude researc&ing and co!!ecting +acts de+ining t&e issues and t&eparties a++ected +or%u!ating options-so!utions +or addressing t&e prob!e% and engendering support +or and i%p!e%enting t&e so!ution0

Program Planning and #anagement=rgani2e or5 and-or p!an pro1ects and ensure ti%e!y co%p!etion and-or success+u! i%p!e%entation0"a%p!es o+ s5i!!s and be&aviors inc!ude identi+ying and ana!y2ing progra% options identi+ying t&etas5s and de!iverab!es re;uired +or success+u! co%p!etion %anaging oneBs ti%e %onitoring t&eresources invo!ved and ensuring t&at t&ey are directed %ost e++ective!y and or5ing it& a!! invo!vedto ensure success+u! co%p!etion0

"eadersipGuide and direct onese!+ or ot&er individua!s and groups toard a desired outco%e0 "a%p!es o+ s5i!!sand be&aviors inc!ude ta5ing t&e appropriate !eve! o+ initiative to reso!ve prob!e%s or re%ove obstac!es,bringing individua!s toget&er around a co%%on goa! eva!uating in+or%ation and %a5ing decisionsnavigating con+!ict and obstac!es and ensuring t&at co%%unication ta5es p!ace beteen a!! partiesinvo!ved0

Resource Building and Ste)ardsip.a!ance t&e ac;uisition or invest%ent o+ organi2ation resources it& responsib!e use o+ t&oseresources in !ine it& t&e organi2ationBs %ission0 "a%p!es o+ s5i!!s and be&aviors inc!ude ta5ingadvantage o+ a!! opportunities to cu!tivate potentia! donors eva!uating situations to identi+y t&e bestuse o+ resources and %a5ing responsib!e invest%ents o+ resources t&at increase organi2atione++ectiveness0