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Position Description Approved (25/01/2013)

Position Title Project Officer, Knowledge Sharing and Collaboration

System ID 1166 HR System ID n/a

Group Infrastructure and Finance Services Group

Division Information Technology Division

Branch / Unit Project Services Branch, Enterprise Solutions Unit

Job Family Information Technology

Classification VPS4 Employment

Status

Ongoing, full-time FTE 1.0

Salary Range $69,242 - $78,563

Position reports

to

Manager, Knowledge Sharing and Collaboration Team

Location Melbourne CBD

Position Contact Josephine Lee (03) 9637 2813

ORGANISATION ENVIRONMENT

The role of the Department of Education and Early Childhood Development is to support Victorians tobuild prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learningand healthy development, strengthening families and helping to equip people with the skills andknowledge for a 21st century economy and society.

The Department's responsibilities cover three overlapping stages of life:

Early childhood development (birth to eight) - covering health, learning and development services

School education (five to eighteen) - covering primary, secondary and special school services forchildren and young people from Prep to Year 12

Higher education and skills (fifteen and over) - covering higher education, vocational education andtraining, apprenticeships and traineeships, and adult, community and further education.

The goal over the next decade is to place Victorias education and development outcomes into the globaltop tier. Four areas of focus that will contribute to measurable improvements are:

Achievement raise standards of learning an development achieved by Victorians usingeducation, development and child health services

Engagement Increase the number of Victorians actively participating in education, developmentand child health services

Wellbeing Increase the contribution education, development and child health services make togood health and quality of life for all Victorians, particularly children and young people

Productivity Increase the economic and social return on expenditure on the Departmentsservices.

The Department has recently implemented a new structure comprising: Seven central business groups Early Childhood Development Group; School Education Group;

Higher Education and Skills Group; Strategy and Review Group; Regional Services Group;Infrastructure and Finance Services Group; and People and Executive Services Group

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Four Departmental regions North-Eastern Region; North-Western Region; South-Eastern Region;and South-Western Region

Staff work in a diverse range of roles across the Department. The Department recognises that its peopleare its greatest asset, and having the right people and culture are integral to fulfilling our goals. TheDepartment strives to be an organisation that respects the skills and contribution of its people, and valuesinnovation and collaboration.

The Department also works with the following statutory authorities:

Victorian Curriculum and Assessment Authority (VCAA)

Victorian Registration and Qualifications Authority (VRQA)

Merit Protection Board (MPB)

Victorian Institute of Teaching (VIT)

Further information about DEECD is available at www.education.vic.gov.au.

ORGANISATIONAL VALUES

DEECD CORE Values

DEECD is a learning organisation. In our relationships with colleagues, children and young people,parents and families, partners and local and global communities we commit to the following values:

Collaboration and Knowledge Sharing - We proactively share our expertise and information andwillingly work with others

Outcomes - We always strive to do things better and deliver quality outcomes

Respect and Diversity - We respect others and value diversity

Empowerment - We enable individuals to reach their potential and maximise their contribution

ROLE CONTEXT

The Role is located within the 'Project Services Branch, Enterprise Solutions Unit' in the'Information Technology Division'.

The function of the 'Information Technology Division' is as follows:

Provide innovative and integrated ICT systems, services and support

The function of the 'Project Services Branch, Enterprise Solutions Unit' is as follows:

Deliver ICT projects on time, within budget and to the satisfaction of the client

Actively support and promote the technology platforms that support knowledge sharing andcollaboration across the Department

ROLE PURPOSE

The purpose of this role is to provide support and advice to internal and external stakeholdersregarding online knowledge sharing and collaboration as part of the Knowledge Sharing andCollaboration team within the Enterprise Solutions Unit.

CORE Values: Collaboration and Knowledge Sharing | Outcomes | Respect and Diversity | Empowerment

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KEY

ACCOUNTABILITIE

S

KEY ACTIVITIES

IT maintenance andissue resolution

Investigate and resolve complex system problems reported by users

Identify, assess and implement solutions to enhance end user systemsupport

Customerrelationshipmanagement

Assist development and delivery of user training for DEECD'scollaboration portal and content management systems.

Develop and maintain customer relationships with wider DEECDbusiness stakeholders

Assist development and maintenance of manuals and user guides

Provide advice on IT online information policies and procedures

IT reviews Undertake QA reviews to ensure online products meet quality andDEECD guidelines, standards and policies.

Participate in technical reviews and provide expert advice in relationto online content usability, accessibility, copyright and privacyconsiderations.

IT testing Undertake testing of online information management systems.

Utilise business requirements and functional specifications/technicaldesigns to inform test strategy, test plans and test scripts

Business analysis Support the production and maintenance of online content andmultimedia products to meet DEECD's online information requirements.

Translate business needs into technical requirements

REQUIRED CAPABILITIES

Knowledge &Skills

Capability Description

Planning andOrganising

Develops and implements systems and procedures to guide work andtrack progress

Identifies more and less critical activities and operates accordingly,reviewing and adjusting as required

Identifies processes, tasks and resources required to achieve a goal

Recognises barriers and finds effective ways to deal with them

Specialist Expertisefor 'Information

Technology'

Extensive experience in utilising web authoring tools (e.g. MicrosoftOffice SharePoint Designer, Dreamweaver) and coding languages (e.g.

HTML, XML, XSL, JavaScript) to develop accessible web sites to aminimum of W3C (AA) rating, plus Cascading Style Sheet (CSS).

Undertakes development of Microsoft SharePoint templates (e.g. pagelayouts and master pages), workflows and InfoPath forms.

StakeholderManagement

Constructively deals with stakeholder issues

Links people with other areas (as appropriate)

Monitors client and stakeholder satisfaction

Takes concrete steps to add value for the stakeholder

CORE Values: Collaboration and Knowledge Sharing | Outcomes | Respect and Diversity | Empowerment

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Service Excellence Constantly looks for continuous improvement opportunities and waysto innovate, and encourages others to do the same

Makes specific changes in work methods to improve outcomes, qualityand timeliness of service

Monitors client and stakeholder satisfaction

Takes responsibility for correcting problems promptly and withoutbecoming defensive

Personal Qualities Capability Description

Conceptual andAnalytical Ability

Deals with concepts and complexity comfortably

Has creative ideas and can project how these can link to innovations

Uses analytical and conceptual skills to reason through problems

Customer Focus Actively seeks to meet customer needs

Committed to delivering high quality outcomes for clients

Listens to customers

Seeks ways to improve services

QUALIFICATIONS

Desirable : Relevant tertiary qualification in a relevent discipline

KEY SELECTION CRITERIA

Criteria 1 : 'Specialist Expertise for Information Technology' as detailed in the RequiredCapabilities section above

Criteria 2 : 'Stakeholder Management' as detailed in the Required Capabilities section above

Criteria 3 : 'Service Excellence' as detailed in the Required Capabilities section above

Criteria 4 : 'Planning and Organising' as detailed in the Required Capabilities section above

Criteria 5 : 'Customer Focus' as detailed in the Required Capabilities section above

CORE Values: Collaboration and Knowledge Sharing | Outcomes | Respect and Diversity | Empowerment

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OTHER RELEVANT INFORMATION

Applicants should keep a copy of the position description as it cannot be accessed once the job hasclosed.

Candidates are advised that the key selection criteria must be addressed. Visithttp://www.careers.vic.gov.au/vacancies/tips-for-applying for guidelines and tips for applying forgovernment positions and addressing key selection criteria.

The Department of Education and Early Childhood Development (DEECD) is committed to diversity.The Department places considerable effort and resources into responding to the needs ofemployees with a disability. People from disadvantaged groups are encouraged to apply for thisposition.

Successful applicants are subject to a satisfactory criminal record check prior to employment. NewDEECD employees are required to meet the cost of the criminal record check.

If appointed from outside DEECD, successful applicants will be required to complete a pre-employment health declaration.

A probationary period of up to 3 months may apply for a person appointed to an ongoing positionfrom outside the Public Service or the Teaching Service.

All DEECD employees are required to comply with relevant legislation, including legislationregarding the management of Departmental records, the Code of Conduct for Victorian public sectoremployees and Departmental policies and procedures in the conduct of their employment.

Standard public service terms and conditions apply. Information about DEECD's operations andemployment conditions can be obtained from the following websites: www.education.vic.gov.auandwww.education.vic.gov.au/hrweb.

To support DEECD's commitment to its Environmental Management System, DEECD employeesare expected to act in an environmentally responsible manner at all times.

For Allied Health employees working in the regions, a current driver's licence is mandatory, and acapacity to access private transport with approved comprehensive insurance cover.

For regulatory early childhood employees working in the regions, a current driver's licence is

mandatory.

PRIVACY NOTIFICATION

We are collecting your personal information for the purposes of processing and considering yourapplication for employment. We will use and disclose the information we collect from you only forthese purposes. Unsuccessful job applications are retained for six (6) months and then securelydestroyed.

Your personal information is kept secure and confidential and managed in accordance with the

Department of Education and Early Childhood Development Information Privacy Policy. If you haveany concerns about how your information is being managed or wish to obtain a copy of theDepartment's Information Privacy Policy please contact Corporate HR Services on 9637 2421 orvisit our website http://www.education.vic.gov.au/Pages/privacypolicy.aspx

CORE Values: Collaboration and Knowledge Sharing | Outcomes | Respect and Diversity | Empowerment