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Transcript of 1109HSL Lecture 1-Student

9/02/2012

Welcome to 1109HSL International Tourism and Hotel Systems

Sandie Kensbock (Convenor/Lecturer) David Ponton (Tutor) Lesley Thompson (Tutor)

Department of Tourism, Leisure, Hotel & Sport Management

Semester 1, 2012

Sandie Kensbock

s.kensbock@griffith.edu.au Department of Tourism, Leisure, Hotel & Sport Management Griffith Business School Building N72. Room 0.37 Telephone: 3735 6710 Consult: Tuesday 12 noon to 2 pm

Department of Tourism, Leisure, Hotel & Sport Management

Semester 1, 2012

Etiquette Mobile phones to be switched OFF Recording of lectures and tutorials is NOT permitted Harassment, bullying and discrimination of any form will NOT be tolerated and may result in disciplinary action English is the ONLY language to be spoken in the classroom Classes (lectures/tutes) start on the hour and finish 10 to the hour Arrive early and be ready to start at the designated time In class behaviour, phones, computers, food & drink, emergencies, late arrivals, absences, lost propertyDepartment of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

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Course Overview

1109HSL International Tourism & Hotel Management SystemsImportant Course Information Course Profile Lectures Assessment Tutorial Activities Course Introduction Lecture 1 Tourism as a system Hospitality and Tourism

Department of Tourism, Leisure, Hotel & Sport Management

Semester 1, 2012

Course Profile - Important Document

Course content Learning resources Lectures Assessment Communication

Department of Tourism, Leisure, Hotel & Sport Management

Semester 1, 2012

Course aims/learning outcomes and graduate skills1. Introduction to the systems of international tourism and hotel services 2. Achieved by examining components of and dependencies between transportation, accommodation, food and beverage, and attractions services 3. Within a context of globalisation, and need for sustainability 4. Implications of systems for developing and delivering travel and hospitality experiencesDepartment of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

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Resources Book of readings available from the Bookshop Lecture slides available one week prior to lectures Recommended learning resources Websites Passport GMID (Euromonitor), Tourism Offices Worldwide Directory, Smart Traveller, Lonely Plant, Domestic Marketing Organisations (DMOs), Industry sector and trade associations such as United Voice (the hospitality workers union), and the Australian Hotels Association. Industry Publications Hospitality, Hotels: The Magazine of the Worldwide Hotel Industry, Leisure Management, International Cruise and Ferry Review, International Railway Journal http://www.lraworldwide.com/pdf/Article_Hotels_InTheGreen_Storck_Mar2011.pdf http://www.railjournal.com/ http://www.cruiseandferry.net/Department of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

ResourcesBooks Biederman, P. (2008). Travel and Tourism: An IndustryPrimer. Brotherton, B. (2003). The International Hospitality Industry: Structure,Characteristics and Issues. Conrady, R & Buck, M. (2007). Trends and Issues in Global Tourism. Jaszay, C. (2006). Ethical Decision Making in the Hospitality Industry. Lockwood, A & Medlick, S. (2001). Tourism and Hospitality in the 21st Century. Lashley, C & Morrison, A. (2000). In Search of Hospitality. Medlick, S., & Ingram, H. (2000). The Business of Hotels. Vellas, F & Becheral, L. (1995). International Tourism.Department of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

Academic Journals (contain mostly theoretical and statistical research articles) Annals of Tourism Research, Asia Pacific Journal of Tourism Research, Cornell Hotel and Restaurant Administration Quarterly, International Journal of Hospitality and Tourism Administration, International Journal of Tourism Research, Journal of Foodservice Business Research, Journal of Hospitality and Leisure Management, Journal of Hospitality and Tourism Research, Journal of Restaurant and Foodservice Marketing, Journal of Travel Medicine, Journal of Travel Research, Journal of Tourism Studies, Journal of Vacation Marketing, Scandinavian Journal of Hospitality and Tourism, Tourism Management.

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Communication Learning@Griffith notices related to lectures or tutorials, lecture notes (aids only) Staff Consultation Set times posted on the course website drop in or appointment. 0.30 (N72) Email You must use course code in the subject box (1109HSL) You must use correct grammar NO txt abbreviations! Ensure you use your registered Griffith name Keep your inbox uncluttered and empty the TRASH bin regularly GBS Resource Bank APA (American Psychological Association) Referencing LibraryDepartment of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

Overview of Lecture Learning Activities Week 1: Introduction to International Tourism & Hotel Systems Week 2: International Tourism and Hotels as a Global Market System Week 3: Supply-side Determinants of IT&H markets Week 4: Demand-side Determinants of IT&H markets Week 5: Governance Systems in IT&H Week 6: International Transport & Tour Systems Week 7: International Hotel & Accommodation Management : International Hotel & Accommodation Guest Cycle Week 9: International Food & Beverage Systems Week 10: International Attractions Systems Week 11: Impacts of IT&H Services Week 12: Future Developments in IT&H Week 13: Course Review and RevisionDepartment of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

Tutorial Learning Activities

Tutorial introductions & expectations Destination & Organisation system analysis requirements Accessing Passport GMID, United Voice (LHMWU) & Factiva resources Class discussions, debates & reading questions Presentations of IT&H impacts & futures

Department of Tourism, Leisure, Hotel & Sport Management

Semester 1, 2012

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Assessment 10% Tutorial preparation/participation 30% 2,000 word Destination Analysis: wk 8 23/4 -3pm 25% 1,000 word Organisational Analysis: wk 11 14/5 -3pm 35% 90 minute Final Exam in exam week 15 or 16

Department of Tourism, Leisure, Hotel & Sport Management

Semester 1, 2012

Assessment Related Policies and Guidelines Academic Misconduct Cheating, Fabricating, Misrepresenting, Plagiarising Special Consideration, Extensions, Deferred Assessments Medical Certificate Feedback to students and from students (SEC) Health & Safety Classroom conduct Learning Objectives

Department of Tourism, Leisure, Hotel & Sport Management

Semester 1, 2012

Course Introduction Lecture 11. Introduce the course and field of study 2. Consider the idea of tourism and hotel services as systems of connected and dependent organisations, departments and individuals 3. Define key concepts Hospitality Tourism Tourist Tourism as a systemDepartment of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

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International Tourism and Hotel Systems studies1. Tourism and hotel services for international rather than domestic visitors 2. Emphasises leisure travel and hospitality services 3. Considers cross cultural differences among countries 4. Combines industry/trade knowledge with business management and social science concepts 5. Serves as an introduction for subsequent coursesDepartment of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

Readings

OConnor, D. (2005). Towards a new interpretation of hospitality. International Journal of Contemporary Hospitality Management, 17(3), 267-271 (You are advised to read each reading before attending each lecture and before the final exam)

Department of Tourism, Leisure, Hotel & Sport Management

Semester 1, 2012

Tourism and hotel services as systems or networks Tourism and hotel services as systems or networks of interconnected and interdependent organisations and individuals

What is a system? A system is a group of interrelated, interdependent and interacting elements that together form a single structure. This definition implies that: each element can influence and be influenced by other elements in the system Changes to one element in the system can influence changes in other elements

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The reasons for using a systems approach for study of tourismTo emphasize the interdependency in tourism; the tourism system is like a spiders web touch one part are felt throughout the system. For a student beginning to study tourism, it is important to get the bigger picture right away. The open system nature of tourism. Tourism system is dynamic and constantly changing. New concepts are always arriving in tourism, such as ecotourism, space tourism. The complexity and variety in all aspect of tourism. For example, there are thousands of specialized tours and packages available for travelers today.Department of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

A SystemA system is an interrelated set of components, with identifiable boundary, working together for some purpose A system has nine characteristics: 1. Components Subsystems 2. Interrelated components 3. A boundary 4. A purpose 5. An environment 6. Interfaces 7. Input 8. Output 9. ConstraintsDepartment of Tourism, Leisure, Hotel & Sport Management Semester 1, 2012

System characteristics A component An irreducible part or aggregation of parts that make up a system, also cal