110212 divulgação de resultados 4 t10 ingles

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4Q10 Earnings Release February 14, 2011

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Transcript of 110212 divulgação de resultados 4 t10 ingles

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4Q10

Earnings Release

February 14, 2011

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Disclaimer

● This notice may contain estimates for future events. These estimates merely reflect the expectations of the

Company’s management, and involve risks and uncertainties. The Company is not responsible for investment

operations or decisions taken based on information contained in this communication. These estimates are subject to

changes without prior notice.

● This material has been prepared by Multiplus S.A. (“Multiplus“ or the “Company”) includes certain forward-looking

statements that are based principally on Multiplus’ current expectations and on projections of future events and

financial trends that currently affect or might affect Multiplus’ business, and are not guarantees of future performance.

They are based on management’s expectations that involve a number of business risks and uncertainties, any of

each could cause actual financial condition and results of operations to differ materially from those set out in

Multiplus’ forward-looking statements. Multiplus undertakes no obligation to publicly update or revise any forward

looking statements.

● This material is published solely for informational purposes and is not to be construed as a solicitation or an offer to

buy or sell any securities or related financial instruments. Likewise it does not give and should not be treated as giving

investment advice. It has no regard to the specific investment objectives, financial situation or particular needs of any

recipient. No representation or warranty, either express or implied, is provided in relation to the accuracy,

completeness or reliability of the information contained herein. It should not be regarded by recipients as a substitute

for the exercise of their own judgment.

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4Q10 Highlights

OPERATING HIGHLIGHTS 4Q10 vs 3Q10

• 16.1 bln points issued, a growth of 11.2%

• 7.7 bln points redeemed, an increase of 68.0%

• Average Breakage ratio (12 months) remained in 22.6%

FINANCIAL HIGHLIGHTS 4Q10 vs 3Q10

• Gross Billings of points of R$ 325.2 mln, an increase of 8.4%

• Net Revenue of R$ 205.6 mln, representing an growth of 58.2%

• Adjusted EBITDA of R$ 46.2 mln, a reduction of 51.4% (15.4% margin)

• Net Income of R$ 43.3 mln, a reduction of 2.8% (21.0% margin)

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Operating Performance (1/2)

121 125 133

151

7 7 7 12

1Q10 2Q10 3Q10 4Q10

Accrual Coalition

million

+5.3%

MEMBERS PARTNERSHIPS

Quantity

6,9 7,2

7,6 8,0

1Q10 2Q10 3Q10 4Q10

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Coalition Partnerships Network (members can earn and redeem points)

Gas Stations Airline Travel Agency

Telecom

Hotels

Magazine Subscriptions

Pay-TV Apparel Drugstore Education

Bookstore

Stock Exchange

Entertainment

E-Commerce

2011

2009

2010

Supermarket

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Change of Methodology

Item Previous New Advantage

Breakage Ratio

24 months average

12 months average more accurate ratio

Provision for Breakage Liability

the balance were added to the

monthly provision

the balance is reverted, recalculating the

accumulated provision considering the

percentage of the most recent Breakage

Balance of Breakage Lialibilty gets closer to

fair value

Main Impacts

• Balance Sheet: lower Breakage Liability and higher Deferred Revenue

• Income Statement: higher Breakage Revenue

• Other: higher balance of points to be redeemed (consequently lower Adjusted EBITDA)

IMPROVEMENT ON THE BREAKAGE ACCOUNTING METHODOLOGY

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Operating Performance (2/2)

BREAKAGE RATIO (24 MONTHS AVERAGE)

%

BREAKAGE RATIO (24 MONTHS AVERAGE)

%

29,5% 28,7% 26,9% 25,7%

1Q10 2Q10 3Q10 4Q10

22,6% 23,0% 22,6% 22,6%

1Q10 2Q10 3Q10 4Q10

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Points Issued and Gross Billings

10,5

12,2

14,4

16,1

1Q10 2Q10 3Q10 4Q10

230,3

264,0

300,0 325,2

1Q10 2Q10 3Q10 4Q10

In billions R$ million

+8.4%

POINTS ISSUED GROSS BILLINGS OF POINTS

+11.2%

2010: 53.2 billion 2010: R$ 1,119.5 millin

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Financial Performance

OPERATING EXPENSES (SG&A)

NET REVENUE

R$ million

R$ million R$ million

COSTS OF SERVICES RENDERED (COGS)

+58.2%

POINTS REDEEMED

In billions

1,3 3,2

4,6

7,7

1Q10 2Q10 3Q10 4Q10

+68.0%

40,8

93,5 130,0

205,6

1Q10 2Q10 3Q10 4Q10

21,7

51,2 69,0

132,3

1Q10 2Q10 3Q10 4Q10

+91.6%

7,3 10,8 12,5 16,7 0,8

0,3 1,0

9,8

6,1

8,1 11,1

13,5

32,6

1Q10 2Q10 3Q10 4Q10

Recurring Marketing Extraordinary

+141.4%

+33.6%

2010: 16.8 billion 2010: R$ 469.8 million

2010: 274.3 million 2010: R$ 65.3 million

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Net Income and Adjusted EBITDA

80,7 91,2

101,2

64,5

80,4

66,8

82,1

95,0

46,2

62,1

1Q10 2Q10 3Q10 4Q10 4Q10*

Old methodology (24 months average Breakage)

New methodology (12 months average Breakage)

7,5

23,1

44,5 43,3

1Q10 2Q10 3Q10 4Q10

R$ million R$ million

24,7% 21,0% Margin

-2,8%

NET INCOME ADJUSTED EBITDA

18,3% 34,2% 34,5% 19,8% Margin 35,0% 33,7%

-51,4%

33,8% 15,4% 31,9% 34,6%

2010: 118.4 million 2010: R$ 290.1 million

24,7% 20,7%

______

NOTE: 4Q10* shows Adjusted EBITDA indicator if extraordinary

expenses of R$ 6.1 million and marketing expenses of R$ 9.8 million

were disregarded (see slide 9).

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Marketing Actions

POINT OF SALE AIRPORT AND ONBOARD

PRESS ONLINE AND MOBILE

sinalization promotion

panels videos and onboard

magazines

Adds with cases

Partners locator for

iPhone and Blackberry

Adds on websites,

sponsored links and

actions on social networks

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2010 Highlights

• Initial Public Offering of R$ 692 mln

• Inauguration of new head office

• Implementation and stabilization of operational systems

• New areas and structuring of the management team

• Stock Options Plan approval

• Closing with 8.0 mln members

• Reaching 151 partnerships (12 coalition partnerships)

• Gross Billings of Points of R$ 1.1 bln

• Adjusted EBITDA of R$ 290.1 mln (28,2% margin)

• Net Income of R$ 118.4 mln

• Proposal of 95% of Net Income Pay-out as Dividends and Interest on Equity

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Main Strategic Objectives

Customer Experience

Shareholder Return

Branding new partners (and high value added partnerships)

new members

new redemptions options (coalition)

friendly interface (new website, new tools, etc)

operational efficiency

actions at the point of sale

sharing costs with partners

marketing the new concept

new services (CRM and outsourcing)

Breakage management

cash management

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Appendix

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Appendix: Ajusted EBITDA Reconciliation

Note: A spreadsheet with a calculation log of the cost of future redemptions is available on the Company’s IR website (www.multiplusfidelidade.com.br/ri). Below is a short description of the main lines: • Change in the breakage ratio: represents the impact of the breakage ratio on total number of points issued in the previous 24 months

(Multiplus points mature in 2 years). • Change in the balance of points to be redeemed: the impact of the change in the balance of points to be redeemed (excluding points

already redeemed and breakage points) considering the average cost in the last 12 months. • Average cost per 1,000 points variation: the impact of variation of average cost on the balance of points to be redeemed in the previous

period.

(R$ thousand)

Adjusted EBITDA

Operating Income 40,711 40,711

Depreciation and Amortization 1,026 1,026

EBITDA 41,737 41,737

Margin 20.3% 20.3%

Gross Billings of points 325,247 325,247

Other Revenues in the period N/A 5,872 included to have total billings (not only points)

Tax on Gross Billings -30,085 -30,629 9,5% applied to the two lines above

Net Billings 295,162 300,491

Revenue from the sale of points -220,122 -220,122

Other Revenues in the period N/A -5,872 included to have total revenue (not only points)

Tax on Revenue 20,361 20,905 9,5% applied to the two lines above

Net Revenue -205,09 -205,09

Future redemptions costs:

Breakage ratio variation N/A 62 new breakage var. impact (note below)

Balance of points to be redeemed variation -72,637 -77,254 difference mainly due the new breakage method

Average cost per 1,000 points variation N/A -13,784 new average unit price var. impact (note below)

Total future redemption costs -72,637 -90,976

Adjusted EBITDA 64,501 46,161

Margin 19.8% 15.4% Aj EBITDA as % of Net Billings (not Gross)

OLD NEW COMMENTS

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Thank you. Investor Relations

+55 11 5105 1847

[email protected]

www.multiplusfidelidade.com.br/ir