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NURS 102 Spring 2016

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*Verbal

*Non-Verbal

*Facial expressions, touch, eye contact

*Posture, gait gestures

*ppearance

*Soun!s, silence

*"lectronic #o$unication

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*Situation

*Bacgroun!

*Assess$ent

*Response

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*+pen-en!e! &uestions

*#lose! .uestions

*Vali!ating

*#lari'ying

*Re'lecti/e

*Se&uencing

*irecting

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*aintain an! Pro$ote ealth

*Pre/ent 3llness

*Restore ealth

*Facilitate #oping

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*Preparation 'or recei/ing care

*Preparation be'ore !ischarge

*ocu$entation

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*Pri$ary8 Patient

*Secon!ary8 $e!ical recor!s, patient 'a$ily

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*Rein'orce

*"/aluate

*Re/ise

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*ae e/eryone 'eel co$'ortable in thesituation an! surroun!ings

*ay be 'or$al or in'or$al

*Use o' interpersonal sills8 openness, e$pathy'rien!liness

*#aring is 'un!a$ental in the counseling role

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*"xplicit

*3$plie!

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*utocratic

*e$ocratic

*aisse%-'aire

*.uantu$

**ransactional

**rans'or$ational

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*Planning

*+rgani%ing

*irecting

*#ontrolling

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*#entrali%e!

*Senior $anagers generally $ae !ecisions 5ith

little input 'ro$ the group

*ecentrali%e!

*ecisions are $a!e by those 5ho are $ostno5le!geable about the issue being !eci!e!

*Nurses are thus inti$ately in/ol/e! in !ecisionsconcerning patient care

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*/oi!ing

*#ollaborating

*#o$peting

*#o$pro$ising

*#ooperating9acco$$o!ating

*S$oothing

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*Recogni%e sy$pto$s that in!icate a change is nee!e! an!collect !ata

*3!enti'y a proble$ to be sol/e! through change

*eter$ine9analy%e alternati/e solutions to the proble$

*Select a course o' action 'ro$ possible alternati/es

*Plan 'or $aing the change

*3$ple$ent the selecte! course o' action

*"/aluate the e''ects o' change

*Stabili%e the change

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**hreat to sel'

*ac o' un!erstan!ing

*i$ite! tolerance 'or change

*isagree$ents about the bene'its 'or change

*Fear o' increase! responsibility

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