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Position TitleNetwork

and Quali

Job Band Four

Location Dar es Sal

Written By Airtel Tan

Approved by: Network

1. JOB PURPOSE(Briefly describe the general purpose of t

how it contributes to the overall mission/

Direct and Oversee the 2G&3G networknetworks for Airtel Tanzania, in conjunleadership, and to guarantee that the nebenchmarked Key Performance Indicator

2. ORGANISATIONAL CHART(Please complete the organization chart bAny matrix reporting may be mentioned a

OQ

1

JOB DESCRIPTIONptimization

y Manager

Business Unit /

FunctionQua

Job Level Sr.

aam, Tanzania Department Net

aniaAdministrativeReporting to: (Pleaseprovide position title)

Net

irectorFunctional Reportingto: (Please provideposition title)

Net

e position or its significance from the organizations

bjective of the organization).

planning and optimization of the physical in-counttion with the Strategic Partners to achieve Netwtwork is scalable while ensuring a world class custos (KPIs)

elow using jobs titles only. Please do not use individs a comment below the chart.)

Network

Director

Networktimization andality Manager

lity

anager B

orks

ork Director

ork Director

point of view and

ry 2G&3G voice and datark Coverage and Qualitymer experience and meet

ual names of people.

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3. KEY ACCOUNTABILITIESExpected End Results (WHAT)

(List the expected end results that must be

achieved in order to fulfill the job purpose)

Supporting Activities (HOW) (What are the key activities

undertaken to achieve the desired end results?

Drive Network Quality strategyformulation, implementation andprovide strategic leadership anddirection to the Networks Qualityfunctions within Airtel as well as theMS partners Organizations

Monitor Network Quality parameters i.e. Key PerformanceIndicators (KPIs

Ensure standardization of the network quality processes forconsistent customer experience and plus one network over andabove competition

Competition Benchmarking and cascade good practices toNetwork teams

Leverage on the best in class models and frameworks deployedfor servicing current and projected customer base, ensuringcoverage maximization and capacity optimization

Ensure accurate and timely MAPA generation, MIS reporting aswell as network quality reports to OPCO & Group management.

Drive the collection of business inputs, technical utilizationtrends and forecast

Ensure teamwork and collaboration across all business unitswithin the value chain

Key partner and stakeholdermanagement

Manage high level relationships with key stakeholders includinggovernmental and non-governmental agencies, internalbusiness leaders, strategic outsourced partners, andtechnology partners to achieve partner engagement.

Review partner performance to ensure on-time, efficient andaccurate delivery

Establish and enhance quality of relationship with StrategicPartners by consistent tracking, monitoring and feedback fromStrategic Partners

Governance and performancemonitoring of Country operations

Direct, monitor and review functional QoS teams accross thecountry. These include but are not limited to networkoptimization, network changes, expansion, benchmarking andother related operations.

Closely collaborate with Anglophone OPS and Quality heads Africa for leveraging on common synergies with other OPCOsin Africa, Airtel India, Airtel South Asia and for ensuring high

Networks standards across these regions

Ensure capability development ofthe team and improvedengagement

Build capabilities in the organization for scale and complexityby putting in appropriate technical talent and developmentProgramme

Develop a bench strength of future leaders through coaching,mentoring and guidance

Establish performance expectations and resource allocationsconsistent with short and longer term plans

Review subordinate performance and recommend appropriate

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rewards and recognition

Customer Experience Achieve customer delight and experience on networkperformance

Monitoring Voice of Customer, Complaints and Inputs fromother sources/survey results.

Support special business needs in the market to achieve thespecific market targets as on need.

4. DIMENSIONS(List the significant numerical data which will reflect the scope and scale of activities concerning this job).

Financial Dimensions(These should be quantifiable numerical amounts like annual budgets, Opex, Capex, annual revenue etc.)

Other Dimensions(Indication of some of the significant volumes associated with the job like number in team/ staff handled,subscriber base, etc.).

5. SKILLS & KNOWLEDGE(State the minimum acceptable proficiency for this job. Do not state incumbent-specific information)

EducationalQualifications &Functional /Technical Skills

Bachelor of Engineer degree (communication, electronics, or related fields ) Sound knowledge of Mobile Network Planning and Optimization Analytical, statistical and Presentation skills Planning Skills People Management Skills Business awareness

RelevantExperience (Type

of experienceand minimum

number of years)

5-7 years of experience in Mobile Telecom Industry Minimum 5 years management experience in Network Performance /Optimization/Planning/O

Otherrequirements(Behaviouraletc.)

Ability to innovate and deliver value to business at multiple levels Ability to manage an outsourcing partners to deliver business solution Ability to motivate and lead Integrity Building and nurturing partnerships Delighting the customer Facilitating change and innovation

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Excellent communication skills

6. APPROVALJob Holder Date

/ /

Immediate Superior Date