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THINK! Presented to: Credit Union Call Center Conference October 7, 2015 Presented by: Tim Richardson
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Transcript of 100715 cuccc think
THINK!
Presented to:Credit Union Call Center Conference
October 7, 2015
Presented by:Tim Richardson
Why don’t people think?
• Not encouraged• Fear of failure• Conditioned for sameness
Tweet! Tweet! #CUCCC2015
@TimRichardson
THINK!
Be like “Joseph”
“
How can I help cultivate a culture that encourages divergent thinking at my credit
union?
THINK!
Kiss good ideas goodbye
http://mail.google.com/
“
What “good” idea do I need to kiss
goodbye? What “bad” idea do I need to
reconsider?
THINK!
Grow innovators!
“
Who are the innovators and early adopters in my credit union and how can we partner to drive innovation?
THINK!
Use both brains
“Jud” Judgment:
• Logical & linear in their thinking• Ideas are driven through facts
and figures• Only one “right” answer• Don’t JUMP, THINK!
“Gen” Generator:
• Visual in their thinking• Ideas are developed via
unrelated connections • Almost always more than
one “right” answer• Don’t THINK, JUMP!
Your greatest strength over used can become
your biggest weakness.
Your greatest weakness overcome can become your biggest strength.
? “
How do utilize my thinking strength to help move my
credit union forward?
THINK!
Expand your brain power
6 books related to your position or profession
6 audio or video learning programs
6 personal or professional learning events
6 vacations per year
Exercise 6 days a week
6 incremental improvements:
Which 6 x 6 principle has the greatest potential to help me be more innovative?
“
Continue the learning:• S/T – SpeakerTracks
notification of speaking opps• E/Z – electronic magazine• F/U Request follow-up about a
future speaking opportunity
Contact info:Email: Tim@TimRichardson Phone: 865-984-2700 Web : www.TimRichardson.comLet’s connect on LinkedIn
“
