10. Useful Contact Numbers - Pakistan International · PDF fileUseful Contact Numbers 10.1...

Useful Contact Numbers (ERP/ERM/02/07)

Chapter 10

Emergency Response Manual

CONTENTS Edition 03/Rev 00

September 2014

Controlled Document – Do not reproduce without permission

10. Useful Contact Numbers 10.1 Civil Aviation Authority 02 10.2 PIA Management 07 10.3 PIA Directors 07 10.4 PIA Tool Free Numbers 10 10.5 PIA Head Office Exchange 10 10.6 World Wide Communication (HFSSB) 10 10.7 Psychologist 11 10.8 Government of Pakistan 12 10.9 Ministry of Foreign Affairs 14 10.10 National Disaster Management Authority (NDMA) 16 10.11 Karachi 17 (Civil Administration, Ambulance Services, Hospitals, Rain Emergency Center, Burns Center etc.)

10.12 Fire Services 20 10.13 Pakistan Coast Guard 21 10.14 Joint Crises Management Center (JCMC) Control Room21 10.15 Kenyon International 22 10.16 Miscellaneous 23

Useful Contact Numbers

(ERP/ERM/02/07) Chapter 10


CIVIL AVIATION AUTHORITY Edition 03/Rev 00 September 2014


10.1 Civil Aviation Authority

AM (R) Muhammad Yousuf DG CAA

Cell No +92-

Tel Office +9221-99242002

Tel Home +9221-

Fax No +9221-99242004

E-mail [email protected]

Arshad Malik Director Ops CAA

Cell No +92-321-8250075

Tel Office +9221-99242742 +9221-99242111 EXT 2270

Tel Home +9221-99

Fax No +9221-34604323


Air Comdr Muhammad Abdul Basit Shah President SIB, CAA

Cell No +92-302-8296245

Tel Office +9221-99242772

Tel Home +9221-

Fax No +9221-99242760


Raza Hussain Rizvi GM Fire & Safety CAA

Cell No +92-301-8266848

Tel Office +9221-99242043

Tel Home +9221-xxxx

Fax No +9221-99242681, 99242681

E-mail xxxx

CAA Exchange KHI Tel Office +92.21.99071111 JTC +92.21.34680000 JTC +92.21.99242111 HQCAA +92.21.99242011







Asghar Faheem Khatak APM JIAP

Cell No +92-312-9109718

Tel Office +9221-99248690, 1657

Tel Home +9221-34020657

Fax No +9221-99248146


Ayaz Jadoon APM Islamabad Int’l Airport

Cell No +92-301-8258527

Tel Office +92-51-9280337

Tel Home +92-xxxx

Fax No +92-51-9280339


Rashid Mehmood Hussain APM Allama Iqbal International Airport

Cell No +92-322-4290547

Tel Office +92-42-99240508

Tel Home +92-42-37031073

Fax No +92-42-36611507, 42-36611587


ACC Karachi

Cell No

Tel Office +9221-99071111 +9221-99071925, 99242148

East +92-99071963

West +92-99071929

North +92-99071940

ACC LHE Cell No

Tel Office +92-42-99240577, 99240576, +92-42-99240544, 990312904

Tel Home Exchange No. 042-99031000

Fax No +92-42-99240540

E-mail

HQ CAA 24 HOURS OPERATION, JIAP VIP

Cell No

Tel Office +92-21-99242111, 99248786

Tel Home

Fax No

E-mail







Karachi Aerodrome Control Tower Ground Operation Control KHI – FIRE STATION Chief Fire & Rescue Offcr.

ATC +92-21-99071983, Ext: 1636 +92-21-99071636, 34570469

OPKCZTZX (TOWER)

GOC +92-21-99071460-61

+92-21-99072222, 1399, 1319

+92-21-99248873, 99071297

ISB – ATC ISB – FIRE STATION

+92-51-9031000 Exch +92-51-9031235 +92-51-9031231

+92-51-9031333, 259, 215

LHE – ATC LHE – FIRE STATION

+92-42-99031000, 99240544 Ext: 2805, 2701

+92-3214312859

+92-42-99240541 CFRO

PEW – ATC PEW – FIRE STATION

+92-91-9211255 Ext: 3045, 3046

CFRO +92-91-9211525 Ext:2222, 3057

UET – ATC UET – FIRE STATION

+92-81-2880213 Ext: 255

OPQTZTZX

LYP – ATC LYP – FIRE STATION

+92-41-9201595/99Ext:204,221 +92-41-9201630 Direct STCO +92-41-9201590 Tower

OPFAZTZX

+92-41-2577842- Ext: 222

CFRO +92-41-2577844

MUX – ATC MUX – FIRE STATION

+92-61-9200301-5 Ext:5004

OPMTZTZX Ext:5004

THROUGH EXCHANGE

Ext: 5025, 5026, 5024, 2222

SKZ – ATC SKZ – FIRE STATION

+92-71-5806001-8 Ext: 270

OPSKZTZX

THROUGH EXCHANGE

EXT: 222

CAA Fire Service Extensions at all Domestic Airports

Ext 2222 / 222






Emergency Operation Control Center Office Residence

Karachi 021-99248103 021-99072445

021-99248144 021-99072444

021-99071990 021-99071994

Islamabad 051-9280366 051-9280778

051-9031229-30

Lahore 042-99240519 CAA EXT:

042-99240536-37 3078 AND 3079

NTC 021-99248103

021-99248144/581

Aviation Medical Centre Office Residence

GM Medical Services 021-99072750-51 021-36613801

021-99242751 0302-8278136

GM Aviation Medicine 021-99242753 021-99071974

021-99072752 0302-8292982

Sr. Medical Officer Medical Centre 021-99242518/19 0332-2415442

M.I. Room 021-99071000 0313-2345162

021-99071171 021-99072574

Airport Security Force Office Residence

Jinnah Terminal Control Room CCR 021-99071110/22

CCRASF Terminal-1 021-99072481

CCTV Arrival 021-99071138

Runway Company Commander (Radar Post)

021-99072483

Aviation Medical Centre Office Residence

GM Medical Services 021-99072750-51 021-36613801

021-99242751 0302-8278136

GM Aviation Medicine 021-99242753 021-99071974

021-99072752 0302-8292982

Sr. Medical Officer Medical Centre 021-99242518/19 0332-2415442

M.I. Room 021-99071000 0313-2345162

021-99071171 021-99072574






Shaheen Airport Services Office Residence

GM Operations 021-32632756 021-99247594

Manager Ramp 021-99071852

Sr. Manager PS & FD 021-99071340

Exchange SAPS 021-34571080

Gerrys DNATA Office Residence

General Manager Pakistan 021-99071552

Manager Ramp & Maintenance 021-99071123



Emergency Response Manual PIA

Edition 03/Rev00

September 2014


10.2 PIA Management

Shahnawaz Rehman Managing Director

Tel Office +92-21-99044666, 34578700 +92-21-34575900

Tel Home +92-21-

Fax No +92-21-34575250

Telex KHIDDPK


10.3 Directors

Corporate Planning Coordination

Cell No +92-

Tel Office +92-21-99043902, 99045274 +92-21-99044021

Fax No +92-21-99242346

Telex KHIDPPK


Rashid Aziz Marketing

Cell No +92-322-7421212

Tel Office +92-21-99043636, 43425, +92-21-99044021

Tel Home +92-21-

Fax No +92-21-99242346

Telex KHISZPK


Maqsood Ahmed Engineering & Maint.

Cell No +92-322-8233300

Tel Office +92-21-99044365, 45517 +92-21-99242509, 43907

Tel Home +92-21-

Fax No +92-21-99045502

Telex KHIMZPK


Muhammad Zubair Bhatti GM Network & System Support

Cell No +92.321.8286272

Tel Office +92-21-34572389, 43903 +92-21-99043334, 44551

Tel Home +92-21-34680789

Fax No +92-21-99043024

Telex KHIXZPK


mailto:khiddpk@piac.

mailto:[email protected]







Edition 03/Rev00

September 2014


Capt. Qasim Hayat Flight Operations

Cell No +92.321-8565246

Tel Office +92.21.99044620, 43928 +92.21.99242313, 43929

Tel Home +92.21.xxxx

Fax No +92.21.99242328

Telex KHIOMPK

E-Mail [email protected]

Rashid H. Khan GM Flight Services

Cell No +92-332-8580867

Tel Office +92-21.99043415, 43921 +92.21.99242373

Tel Home +92-21-

Fax No +92-21-99043659

Telex KHIHZPK


Mujeebur Rehman GM Procurement & Logistics

Cell No +92-321.8287588

Tel Office +92-21-99044135, 45135 +92-21-34571917

Tel Home +92-21-

Fax No +92-21-34570120 / 34575200


Ali Tahir Qasim GM Revenue Management

Cell No +92-321.9298182

Tel Office +92-21-99044177, 43485

Tel Home +92-21-

Fax No +92-21-99043248


Qamar Shamim GM Cargo

Cell No +92-323-232743

Tel Office +92-21-9904696, 99043919 +92-21-34571844

Tel Home +92-21-

Fax No +92-21- 99044017


AVM Sohail Malik Precision Engineering

Cell No +92-300-2068023

Tel Office +92-21-99045664

Fax No +92-21-34572695

Telex Khiezpk










Edition 03/Rev00

September 2014


Nayyer Hayat Chief Financial Officer (CFO Finance)

Cell No +92-323-2326848

Tel Office +92-21-99043934, 99043938 +92-21-99043447, 99242349, +92-21-99043905

Fax No +92-21-99242348

Telex KHIAZPK




Chapter 10


Edition 03/Rev00

September 2014


10.4 PIA Toll Free Numbers

Country PIA Toll Free Numbers

Pakistan 111-786-786

Saudi Arabia 800-844-0524

UAE 8000-441-1270

United Kingdom 0-800-587-1023

USA 1-800-578-6786

Canada 1-800-578-6786

France 0800-90-5350

10.5 PIA Head Office Main Exchange

Office Number

Exchange – Karachi +92-21-99040000

10.6 World Wide Communication (HFSSB)

Name Number

Muhammad Shouket Mehmood Communication Officer

+92-21-99044803, 99044801 +92-21-34571184


Chapter 10


PSYCHOLOGIST Edition 03/Rev00

September 2014


10.7 PIA - Psychologist

Psychologist

Dr. Ayesha Qureshi Cell No -

Tel Office +92-21-34412476 +92-21-111-456-456 Ext 2476


Chapter 10


GOVERNMENT OF PAKISTAN Edition 03/Rev00

September 2014


10.8 Government of Pakistan

Government of Pakistan (Islamabad)

Contact No. (+92-51)

Presidential Secretariat (President House

9206065-69, 9010100

Prime Minister Secretariat / House 9206111, 9222666

Government of Pakistan Contact No. (+92)

Chief Minister of Punjab 042-99203222-3

Chief Minister of Sindh 021-35694454, 99204878, 99205050-1,2,3,4,5

Chief Minister of K. Pakhtonkhwa 091-9213574, 091,9211719

Chief Minister of Balochistan 081-9201173, 9202061 / 69 9211488

Chief of Army Staff Sectt. 051-9270010, 9270200, 56134844

Chief of Naval Staff 051-9261829

Chief of Air Staff 051-9502031 / 99260939 051-9501700 Exch. 051-9523400 Exch.

Additional Secretary-I/MOD 051-9271117, 56130597

Additional Secretary-II/MOD 051-9271118, 56131039

Joint Secretary Aviation/MOD 051-9271135

Incharge Army Exchange (Rawalpindi)

051-56134717


Chapter 10


GOVERNMENT OF PAKISTAN Edition 03/Rev00

September 2014


Pakistan Air Force Contact No. (+92)

Base Commander Faisal 995417 021-99240400, 99542101-02

Base Commander Masroor 021-99522101, 99521500

Pakistan Navy Contact No. (+92)

Commander 021-56636011

Town Police Officers (TPOS) Contact No. (+92)

Airport Police Station 021-99248815, 99248027

Shah Faisal Al-Falah 021-99250534-5

Malir (99248412 / 99248987) 021-345082385

Landhi 021-35030481

Korangi 021-35065555

S.S.P Clifton 021-35888898

Government of Pakistan Contact No. (+92)

Governor House 021-9901201

Chief Minister 021-99202051-2-3-4-5

Town Nazim (Malir) 021-34500604

EDO Health Karachi 021-99230258, 99230912


Chapter 10


MINISTRY OF FOREIGN AFFAIRS Edition 03/Rev00

September 2014


10.9 Ministry of Foreign Affairs

Designation Name Phone No Fax No

FOREIGN MINISTER'S OFFICE

Adviser to the PM on National Security

& Foreign Affairs Sartaj Aziz 051-9210335

051-

9207600

051-9203824

051-9207762

Director (FMO) Syed Haider Shah 051-9203824

051-90569604

PS to (Adviser to the PM on NS &FA) Muhammad Tayyab 051-9210335

051-9207762

MINISTER OF STATE OFFICE

Special Asstt to the PM on Freign

Affairs Syed Tariq Fatemi

051-

9207617

051-

9222397

051-

9220555

Director (MOS) Dr. Muhammad

Faisal

051-

9207617

051-

9220555

AD (SAPM) Ayesha Saeed

PS to SAPM/MOS Tahir Mehmood 051- 9207617

051- 0569607


Chapter 10


MINISTRY OF FOREIGN AFFAIRS Edition 03/Rev00

September 2014


FOREIGN SECRETARY'S OFFICE

Foreign Secretary Aizaz Ahmad

Chaudhry 051-9211942

051-

9207217

Director (FSO) Tipu Usman 051-9203130

Dy. Dir.(FSO) Raheel Tariq 051-9201934

051-90569048

Asstt. Dir (FSO) Muhammad

Mubashir Khan 051-9208754

051-90569046

P.S to FS Tariq Mehmood

/Mahmood Akhter 051-9211942

051-90569612

P.A to FS Syed Asif Hussain 051-9203130

051-90569613


Chapter 10


NATIONAL DISASTER MANAGEMENT AUTHORITY (NDMA)

Edition 03/Rev00

September 2014


10.10 National Disaster Management Authority (NDMA)

Name Designation Phone. (+92) Fax. (+92) Email

Maj. Gen. Muhammad Saeed Aleem

Chairman NDMA

051-9212444 051-9222373

051-9204197 051-9205086

[email protected]

Emergency Telephone Nos.

051-111-157-157 051-9205037

051-9205086

051-9213082, 051-9201065

-

http://ndma.gov.pk/contact_us.php

http://ndma.gov.pk/contact_us.php


Chapter 10


KARACHI Edition 03/Rev00

September 2014


10.11 Karachi

CIVIL ADMINISTRATION Contact No. (+92-21)

Additional I.G 021-99212652-53

I.G. Sindh 021-99212626-27

AMBULANCE SERVICES Contact No. (+92-21)

Edhi Head Office (Tower) 32413232, 32413158

32201261-62 34603601-2 Star Gate

Edhi (Ambulance) 115 / 32310066 / 32310077

Edhi Air Ambulance (Helicopters) Capt. Imtiaz 0300-2572994

Office : 99071871

CAA M.I. Room – JTC 99071171/ 81, 99071000

PNS Karsaz 348504015

Agha Khan 34930051-65, 32255121

34146947

CMH Malir Cantt. 49536165-69, 34956169-70

Fatmid Foundation 32225284 / 32253323 / 32258656

St. John Ambulance 32250600 / 32250500

Red Crescent

35833973 / 35836281 / 32253259 35306227-9

Kanwar Waseem Cell: 0321-8039828 Secretary Red Crescent

Al-Mustafa Welfare Trust 34820101

Alamgir Welfare Trust 34852055

Chipa Ambulance 111-111-134

Princely Jets – Air Ambulance 10, 2nd Floor, Service Club, Mereweather Road, Karachi

111-000-062 Capt. Khan 0345-9226954

Through CAA Exc: 3460643-1905


Chapter 10



September 2014


HOSPITALS Contact No. (+92-21)

Abbasi Shaheed 99260400-10, 36617942-9

Agha Khan 34930051-65, 34864632

A.O. Clinic 36685560-63

Baqai 36618083-5, 36688897

Civil 99215724, 99215740-10

C.M.H. Malir 49536168 / 49536167 49536165 / 49536169

34956167-49, 49536100

Darul-Sehat 34610271-73

Jinnah 99201300-28, 99201271-80 Cardio

Karachi Adventist 32258021-4

Liaquat National 34939612-4

Hassan 34513000

Hill Park General 34538560-3

PIA Hospital 34552983, 99040000

Ziauddin 36648237-39

Rain Emergency Canter Contact No. (+92-21)

Central Rain Emergency Centre 99230060, 99230016, 99230071, 99231339

CG-04, Ground Floor Civic Centre 99230248-77

KMC Workshop, Nishtar Road 99215654

Dawood Engg. College, Grumandar 99231365

Malir Band, Near Hino Chowk 95389966

Clifton, Near Bilawal House 99250874


Chapter 10



September 2014


Burns Canter Contact No. (+92-21)

Friends of Burns Center Jubilee Block, Civil Hospital, Karachi

99215740 (28 Lines) 2459 – 2483 Cell: 0300-8255689

Infoline: 0900-111-20

CG-04, Ground Floor Civic Centre 9230248-77

Metrological Office Contact No. (+92-21)

Jinnah Terminal 99071302 / 1322

Miscellaneous Contact No. (+92-21)

Bomb Disposal Squad 99212674, (99071064 JIAP)

CAA Flight Enquiry 114

CPLC 35662222

Civil Defence 99215667, 99215661-2, 99215665

Chambers of Commerce & Industry 32416091 / 35873131(fax)

Export Promotion Bureau 111-444-111, 99206487-90

Fatmid Blood Transfusion 32225284

Police Emergency 15

PIA Reservation 111-786-786

Passport Office 99203089, 0800-34477

Pakistan Tourism Dev. Corp. 080010001, 99206070

Radio Pakistan 99230460 – 61

Railway Enquiry 117

Sui Gas Complaints 1199, 119, 9021168

Telephone Enquiry / Complaints 1217 / 1218


Chapter 10


FIRE SERVICES Edition 03/Rev00

September 2014


10.12 Fire & Rescue Services

Location / Premises Contact No. (+92)

PIA Fire Station Karachi 021-99044555 021-99045260

Fire Emergency Help Line 1216

Chief Fire Officer CDGK 021-99215651

021-99215002/ 5977

Central Fire Station 021-99215007 / 08

Sadar Fire Station 021-99215095 / 97

Gulistan-e-Mustafa Fire Station 021-99246268 /6316

Liayri Fire Station 021-32527521 / 8090

Fire – Shah Faisal Colony 021-99239112 021-99248037

DHA Fire Station 021-35876726

Gulshan-e-Iqbal 021-99244490-89

PAF Faisal Base 021-95415000, 111-723-111

PAF Masroor 021-99241000-12

PAF Malir 021-99531500-19

PAF Korangi 021-35090222

Southern Air Command 111-723-111

021-99240301

Korangi 35066260-61

Fire Malir 021-34504922 021-34112599

Fire Landhi 021-35015888 / 5988

Fire KPT 021-99263034, 344 021-99263035, 55

Fire SITE 021-32562243 / 45

PIA Fire Station Lahore Airport 042-990344355

PIA Fire Section Lahore Town Office 042-990362555

PIA Fire Section Islamabad A/P 051-9024002 ext 4333

City Fire Services in Pakistan PTCL 16

Rescue 1122 Punjab 1122

Helicopter Pak Navy 021-348501522

Cell: 0333-2197170


Chapter 10


PAKISTAN COAST GUARD Edition 03/Rev00

September 2014


10.13 Pakistan Coast Guard


Karachi G2 Ops. 021-99215251 021-99215252 021-99215253 021-99215254

Pasni 0863-210957

Gawadar 0864-210053-4

10.14 Joint Control Military Center


Maj. Baksh / Duty Officer 0321-3789526 0321-3789556


Chapter 10


KENYON INTERNATIONAL Edition 03/Rev00

September 2014


10.15 Kenyon Contacts: US Headquarters 24hr Telephone Number: +1 281 872 6074 Fax:+1 281 872 6086 UK Office 24hr Telephone Number: +44 (0) 1344 316650 Fax:+44 (0) 1344 316699 AUS Office 24hr Telephone Number: +61 2 9006 1090 Fax:+61 2 9006 1010 Middle East Office 24hr Telephone Number: +961 1 964517 Fax+961 1 964501

Name Job Title Email Address

US Office

Robert Jensen President & Chief Executive Officer [email protected]

Jerry Novosad Senior Vice President [email protected]

Frank Ciaccio Vice President of Commercial Services [email protected]

Carole Bearden Account Executive [email protected]

Debbie Moody Accounting Manager [email protected]

Janie Moreno Call Center Director [email protected]

Lois Danvir Disaster Human Services Manager [email protected]

Salvador Velasco Commercial Services Director [email protected]

Mario Gomez Public Relations / Marketing Manager [email protected]

UK Office

Jerry Allen Vice President of Business Development [email protected]

Alan Puxley Business Development Director [email protected]

Robert Rowntree Operations & Repatriations Manager [email protected]

Tom Garner Commercial Services Manager [email protected]

Nick Haig Disaster Human Services Manager [email protected]

Diana Moseley Consultancy Program Developer [email protected]

Tara Dadgostari Account Executive [email protected]

Jenny Green Consultancy Resource Manager [email protected]

Deborah Richardson Accounts / Human Resources Manager [email protected]

AUS Office

Mark Edwards Regional Vice President of Operations [email protected]

Middle East Office

Mazen Bekdash Regional Manager – Middle East [email protected]

Rola Arnaout Admin & Customer Support Specialist [email protected]









Chapter 10


MISCELLANEOUS Edition 03/Rev00

September 2014


10.16 Miscellaneous

Dangerous Goods Contact No. (+92)

Radioactive Incident Pakistan Nuclear Regulatory Authority (PNRA) Sr. Scientific Officer, Mr. Mishkat Ali Jafri Director PNRA Mr. Khalid Hussain PNRA Karachi PNRA Islamabad

021-99266282 Cell: 0321-8261170 Off: 021-99266282 Cell: 0300-8261174 Fax:021-99266280 42-C, 24th Commercial Street, Phase II Extension, DHA Karachi 051-9262019, 051-9235658 051-9263001 Exchange 051-9260201

Pubjab Forensic Sciences Laboratory, Lahore KRL Institute of Technology Islamabad

042-37516146 Responsible Person Dr. Tahir Ashraf (DG) 051-9106270 (Exchange) 051-9106281-82 (Direct) 051-9106283 Dr. Ismail, Director of Institute


Chapter 10



September 2014


Multimedia Provider VISIONIRE

Contact No. (+92)

Adnan Cell: 0300-2041013 Off: 021-36704765

Decoration Services Contact No. (+92)

Ghazi Decoration Muhammad Ali

021-34937222 021-34937666

Restaurants Contact No. (+92)

Hotel Inn (PIA) Hotel Inn McDonald, Jinnah Int’l Karachi Student Biryani Karachi

Off: +92.21.34570141-5 Off: +92.21.99044111 Off: 111-244-622 111-BIG-MAC Off: +92.21.111.111.778

Mobile Phone Provider / Rental

Contact No. (+92)

Muneer, Karachi, Pakistan World Cellular Rental Phone Rental USA

Cell: 0300-8231474 Web: www.worldcr.com Web: www.phonerentalusa.com

Rent a Car Contact No. (+92)

Metro Cab Karachi

UAN 111-222-787

Morgue Services Contact No. (+92)

Edhi Center Tower (Body Reg Provider) Iqbal Welfare Trust A-4, Al-Amna Plaza Opp. Capri Cinema M.A.Jinnah Road, Karachi

Off: 21-32201261-62 (Kazmi Sahib) Off: 21-36804483, 6803433 Off: 21-32780887, 32788563 Cell: 0300-99215382, Cell: 0345-3434347, 0345-3013161


Chapter 10



September 2014


Mujahid Coffin Box Serv. Supply Main Road, Umer-e-Farooq Town, Near Naval Heights, Kala Pul, Karachi.

Off: 021-34136410, 8213834 0302-2031674, 302-2954912

HR Provider Contact No. (+92)

We provide all kind of domestic / official & nursing staff and home physiotherapy

Cell: 0321-7930151 Asif

Satellite Aided Search & Rescue (SUPARCO)

Contact No. (+92)

COSPAS – SARSAT (Program in Pakistan) Pakistan Mission Control Center, SPARCENT, SUPARCO, Karachi Sector 28, Gulzar-e-Hijri, Off University Road, Karachi – 75250.

+92-21-34690793, +92-21-34690840 +92-21-34690795, +92-21-34690797

[email protected] [email protected]



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