10 Things Customers Expect from a Call Center (31West Knowledge Series)
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Transcript of 10 Things Customers Expect from a Call Center (31West Knowledge Series)
![Page 1: 10 Things Customers Expect from a Call Center (31West Knowledge Series)](https://reader033.fdocuments.in/reader033/viewer/2022052621/558404d1d8b42a79268b4bfa/html5/thumbnails/1.jpg)
10 Things Customers Expect from a Call Center
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We deliver cost-effective outsourced technical support & help desk services, tailored to your company's specific needs.
Knowledge Series
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Web: http://www.31west.net
Empathy
![Page 6: 10 Things Customers Expect from a Call Center (31West Knowledge Series)](https://reader033.fdocuments.in/reader033/viewer/2022052621/558404d1d8b42a79268b4bfa/html5/thumbnails/6.jpg)
Web: http://www.31west.net
A Good Listener
![Page 7: 10 Things Customers Expect from a Call Center (31West Knowledge Series)](https://reader033.fdocuments.in/reader033/viewer/2022052621/558404d1d8b42a79268b4bfa/html5/thumbnails/7.jpg)
Web: http://www.31west.net
No Jargons
![Page 8: 10 Things Customers Expect from a Call Center (31West Knowledge Series)](https://reader033.fdocuments.in/reader033/viewer/2022052621/558404d1d8b42a79268b4bfa/html5/thumbnails/8.jpg)
Web: http://www.31west.net
No Upselling
![Page 9: 10 Things Customers Expect from a Call Center (31West Knowledge Series)](https://reader033.fdocuments.in/reader033/viewer/2022052621/558404d1d8b42a79268b4bfa/html5/thumbnails/9.jpg)
Web: http://www.31west.net
Minimal or No Escalations
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Web: http://www.31west.net
Minimal IVR
![Page 11: 10 Things Customers Expect from a Call Center (31West Knowledge Series)](https://reader033.fdocuments.in/reader033/viewer/2022052621/558404d1d8b42a79268b4bfa/html5/thumbnails/11.jpg)
Web: http://www.31west.net
Well-informed and Knowledgeable Agent
![Page 12: 10 Things Customers Expect from a Call Center (31West Knowledge Series)](https://reader033.fdocuments.in/reader033/viewer/2022052621/558404d1d8b42a79268b4bfa/html5/thumbnails/12.jpg)
Web: http://www.31west.netWe provide inbound call center, help desk & tech support outsourcing services tailored to your company's specific needs.