10. the CHaRM of SolMan_How Wrigley Discovered a Diamond in the Rough

The CHaRM of SAP Solution Manager: How Wrigley Discovered a Quality Governance Diamond in the Rough

]

Christian Ebermayer Barbara McNally Wm. Wrigley Jr. Co.

[ CHAVONE JACOBSASUG INSTALLATION MEMBER MEMBER SINCE: 2003

[ ALLAN FISHERASUG INSTALLATION MEMBER MEMBER SINCE: 2008

[ COREY PEARSONASUG INSTALLATION MEMBER MEMBER SINCE: 2008

[ Learning Points Discover how installing standard release management methodology and governance can benefit your IT Organization Recognize that the implementation of Release and Test Management will increase the visibility and quality of your project delivery and simplify Support Pack Application! Identify the advantages of utilizing Solution Manager Change Request Management as a critical part of the operation management of your SAP Solutions

Real Experience. Real Advantage.

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[ Wrigley Company

Consumer Packaged Goods Recognized leader in confections Headquarted in Chicago Operations in 40+ countries Distribution in 180+ countries

Founded -1891 Acquired by Mars, Inc - Oct 2008


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[ IT @ Wrigley Single instance mySAP ERP 2004 , Solution Manager 7.0, SAP Netweaver 2004s (7.0) BI, Netweaver Portal, SAP CRM 4.0 Approx 350 associates in hubs: Chicago, Guangzhou, Munich Application CoE, Infrastructure, Enterprise Architecture, Security, Finance and Regional IT

SAP ERP 2004 supports 6500+ users & 35K business transactions Single global portfolio of IT initiatives, prioritized by the Wrigley BusinessReal Experience. Real Advantage.4

[ The Objective: Quality ChangeControl Management We needed:to evolve from Global ERP Project to ongoing organization a way to ensure only approved work is performed to decrease risk & increase Production stability to make testing more robust and a repeatable process to leverage resources competing for both projects and production support to better manage the increasing system landscape complexity


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[ Wrigley Production SystemLandscape


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[ The Solution: ITIL Based ChangeControl Release Management Wrigley IT Change Management is aligned to the processes in the IT Infrastructure Library (ITIL), the standard discipline for service management. Release Management Methodology ensures appropriate prioritization and control of all changes, while optimizing common resources. A Release is a group of projects, enhancements, or small changes packaged for a common go-live date.Real Experience. Real Advantage.

Release Management

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[ The Solution: Release PlanningMay 2009 Release Cycle Capture Total Working Years in SAP HR CRM 2007 Upgrade Financial Reporting Period change New ABAP Program ZFIN items on replenishment ...

June 2009 Release Cycle Master Data Pool Enhancement Intrastat Reporting Gold Standard Specs - Manufacturing Procedures ...

July 2009 Release Cycle Real Experience. Real Advantage.

Financial Reporting Innovation R&D SAP ECC Support Pack 20 ...8

[ The Solution: Release Schedule


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[ The Solution: Release Management


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[ The Solution: Benefits Benefits of Wrigley ITIL Based monthly Release process: Improved quality control. For non-break/fix, inadequately tested changes deployed to Production are eliminated. Commitment of release timelines. Simplified scheduling and improved accuracy of delivery dates.

Increased transparency. Reflects business prioritization and control of all changes, while optimizing common business and IT resources. (through Release Planning/Scheduling/Management)

The Release Schedule horizon is 12 to 18 months and is posted well in advance.


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[ The Solution: (more) Benefits Benefits of Wrigley ITIL Based monthly Release process: Ensure elements of the project implementations critical path are taken into account. Coordinate go-lives, ensuring they are at the best time for the company as a whole, balancing flexibility and constraints. Increased efficiency. Quality, common monthly regression testing maximizes business and IT resources. Alignment of Support Pack applications within releases.

But.it wasnt always this wayReal Experience. Real Advantage.12

[ The Tool: Solution Manager 3.0 (aka Diamond in the Rough)


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[ SolMan: Our Implementation Path


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[ SolMan: Template Project / Solution Your Global Template/Solution is your base for Assign project everything! Roadmap Use SAP accelerators Add your own PM tools Copy / Link Business Processes from Solution Define System Landscape Activate CHaRM[SOLAR_PROJECT_ADMIN]Real Experience. Real Advantage.15

[ SolMan: Blueprint /ConfigurationStage

Process Documentation Transactions Configuration Development Test Cases Training Docs[SOLAR01 / 02]Real Experience. Real Advantage.16

[ SolMan: Testing Stage Monthly Regression test plan (template) Project test plan generated based on project fit-gap and attached test documents Test and issue management directly in SolMan Integration of automated test cases

[STWB_2]Real Experience. Real Advantage.17

[ SolMan: Training Stage SolMan Learning Maps Compiled of attached Project Training documents Available w/o SAP user through Web Browser


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[ SolMan: CHaRM Four different change document types Normal Corrections (SDMJ) Monthly Release Project Corrections (ZDMJ) Implementation Projects Test Message Release and Projects in test phase Urgent Corrections (SDHF) Break Fix

They all support our release schedule and project implementations


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[ SolMan: Task List Control all changes in project / cycle by phase (development / test / go live) Mass import of all changes assigned to project/solution in each system

[SCMA]Real Experience. Real Advantage.20

[ SolMan: Reporting Work Centers your one stop shop!

Project Change Requestsfor Project

Transports[SOLMAN_WORKCENTER]Real Experience. Real Advantage.

for Change Request21

[ SolMan and Release ManagementTask List Blueprint/ Configuration Test Management / Training Template ProjectRelease Management

Change Request Management

Reporting


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[ Challenges(take it from us!) Immaturity of Change Request Management Application in Solution Manager version < 4.0 caused significant delays in the implementation time at Wrigley. It took us 6 years to see SolMan working the way we had envisioned. Integration of Solution Manager and Transport Management System is highly complex. Major gaps in managing and synchronization of heterogeneous system landscapes (Project and Production landscape) within one SAP application. Java Change Request Management requires time-consuming installation of SAP NetWeaver DI (Development Interface).Real Experience. Real Advantage.23

[ Challenges(take it fromus!) Blueprint document integration with CHaRM EHP1 maturity (new OSS notes almost daily) PSI / Security dont let them manage it, its a support system! RFC connections (or disconnections shall we say!) Manipulation of urgent correction transports in queue If you havent started Change Request Management yet, DONT start with Urgent Corrections! the change management within IT is BIG


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[ Key Learnings You now have some tools to help answer the question: How can installing standard release management methodology and governance benefit my IT Organization? You can describe how the implementation of Release and Test Management will increase the visibility and quality of your project delivery You can identify the advantages of utilizing Solution Manager Change Request Management as a critical part of the operation management of your SAP Solutions You already own it, so you may as well use it! We can all work together through ASUG and SAP to keep polishing that diamond!Real Experience. Real Advantage.25

[ Tips & Tricks & Get yourself a great process/tool visionary! essential for championing the cause!

Links

Get yourself a really good Basis person! preferably one that speaks German!

When to create a Project in Solution Manager? Even for small projects, if your gut tells you to create a project, then do it!

ITIL: http://www.itil-officialsite.com/home/home.asp Documentation/SAP Solution Manager : http://help.sap.com/


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[ SolMan:

Whats next EHP1/Enterprise Edition


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[ Solution Documentation - MotivationIn order to fully leverage the value of SAP Enterprise Support and achieve the required transparency of IT Solution, you need solution documentation that includes an accurate and complete description of solution landscape itself with all business process and custom modifications. The solution documentation is divided into documentation: Technical landscape documentation Business process documentation Custom Code documentation

Source: SAP 2009


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[SAP Solution Manager BasicConfigurationConfiguration of SAP Solution Manager Enterprise Edition Easy Fast Step-by-Step

Main Features Single, easy to use wizard for initial & basic configuration Highly automated configuration Integrated documentation for each step Integrated project management via SOLAR02 Easy access to open tasks and postponed activities Configure all managed systems from one central entry point

Transaction: SOLMAN_SETUPSource: SAP 2009


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[ Solution Documentation AssistantThe Solution Documentation Assistant (SoDocA) provides the customer core business processes and their usages in SAP Solution ManagerJumpstart for SAP Enterprise Support Accelerator for Solution Documentation Basis for optimized test planning by enhanced solution and usage transparency Solution Documentation Assistant uses the existing SAP Solution Manager infrastructure (systems, data) Reduce risk - Establish one central source of the truth via collection of available systems as a prerequisite Reduce total cost of operations - Manage solution under budget within time constrains via Solution Documentation Assistant as accelerator for building up the Requirements & Design Phase Optimize business benefits - Focus totally on business process execution via automatic mapping against standard processesRequirements

Optimize

Application Management

Design

Business Benefits Operate Build & Test Deploy

Source: SAP 2009


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[Custom Development ManagementCockpitCustom Development Management Cockpit is SAPs new approach to analyze customers system on custom developments, and to optimize upgrades to these developments.

Jumpstart for SAP Enterprise Support

Usage analysis of custom developments in a SAP system Identification of potentially obsolete objects Identification of impacts an upgrade or support package

Requirements

installation can possibly have on custom developments Calculation of the effort necessary for adjusting the custom developments affected by an upgrade or support package installation

Optimize

Application Management

Design

Business Benefits

Operate

Build & Test Deploy

Usage transparency of custom developments Big saving potential by clearing identified obsoletecustom-specific objects Accelerated UpgradeSource: SAP 2009

Available only with SAP Solution Manager Enterprise Edition


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[

The Value of SAP Enterprise Supportenabled by deployment of SAP Solution Manager Enterprise Edition

SAP Solution Manager Enterprise Edition Key Capabilities & Pre-Requisites to DeploySAP Solution Manager Key CapabilitiesRoot Cause Analysis for Custom Code Modification Justification Check Custom Code Maintainability Check Test Workbench & Regression Testing BPCA Upgrade (Delta Configuration) Additional CQCs* Test Content Business Process Monitoring ASAP Run SAP for Industries Accelerated Innovation Enablement

SAP Solution Manager capabilities can be configured and implemented based on customer specific priorities and roadmaps Individual services and guided expert session for desired configuration available

Template Management Change Request Management Technical SLA & IT Reporting

The 4 Stepsto fully exploit the value of SAP Solution Manager Enterprise Edition To achieve IT transparency Single Source of Truth To get access to specific SAP Enterprise Support and SAP Solution Manager capabilities

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Custom Code 3 DocumenBusiness tation Process Documentation

Configuration Content

SAP Support SLA

2

1Install and Connect to SAP

Technical Landscape Documentation

Diagnostics Deploy (Q-Gate Management, CTS+) Selected System CQCs* Monitoring Service Run SAP Desk for Technology Quality System Management Administration Solution Custom Development Documentation Management Cockpit Assistant

SAP Solution Manager Enterprise Edition enables YOU to establish a Single Source of Truth for the support by your operations teams and organization Source: SAP 2009Real Experience. Real Advantage.* Continuous Quality Checks

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[Maturity in Your SupportOrganization

Source: SAP 2009


33 Reference: SAP E2E Benchmarking Study

[ SAP Solution Manager QualityTrusted Process Certificate!

http://service.sap.com/enterpriseedition Certification

Source: SAP 2009


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[

Thank you for [email protected] [email protected]

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ASUG Illinois Chapter Meeting August 28, 2009


[ Appendix

The only thing businessess can do in a situation as today with market meltdowns and financial crisis is, to get more out of unchanged assets, whether they be labor or capital. For IT this means to get much more out of every single one of their workers and systems and streamline the processes for operation and support.1)1) Prof. Eric Byrnjolfsson, Surviving the recession, SAP Spectrum January 2009 Real Experience. Real Advantage.36

[ Appendix A: Solution Manager Enterprise EditionChange ManagementAssigning Structure Nodes to Change Procedures Retrofiting Transports Manage Digitally-Signed Documents eCTS for Java Transport Integration

Transparency on Process & AppsSolution Documentation Assistant Template Management (planned for next enhancement package)

Management of Customization Solution UpdatesUpgrade Value Proposition with Solution Browser Maintenance Optimizer for Enhancement Packages. Upgrade Dependency Analyzer Downtime ManagementRequirements

Custom Code Management Cockpit Configuration Validation Work CenterDesign

Optimize Application Management Operate

Innovation ManagementQuality Gate Management Solution Composer Project Issue Management RWD InfoPak Adapter Project Copy Function

Build & Test

Business Process OperationsBusiness Process and Interface Monitoring Job Scheduling Management Data Consistency Management Data Volume Management

Deploy

Integration TestingBusiness Process Change Analyzer Test Workbench Enhancements Test Data Migration Server (additional licence)

Usability Integration ValidationEnduser Experience MonitoringReal Experience. Real Advantage.

SAP Netweaver Business Client Additional Workcenters Enhanced Reporting throught Workcenters and BI37

[ Appendix B: Reporting(SolMan_WorkCenter) SolMan_WorkCenter your one stop shop! Business Process Operations Change Management Root Cause Analysis Implementation Incident Mgmt Test Mgmt Job Mgmt System Landscape Mgmt Solution Documentation System Administration System Monitoring


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[ Appendix C: Assign structures toChange Transactions Flexible Customizing to allow / restrict certain assignments


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[ Appendix D: Retrofit Retrofit is the process to supply a project landscape with transports from a production or maintenance landscape without using the import functionality.


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Appendix E: Solution [ Documentation Assistant Automated businessprocess documentation of managed projects and solutions Automated identification of daily used business objects

Visualization of used standard business processes for projects and solutions Usage analysis of custom objects and identification of potentially obsolete objectsReal Experience. Real Advantage.41

[ Appendix F: Custom Development Solution Documentation of custom code, partner solutions and other vendors and interfaces. Usage analysis of custom developments (Z-Programs, Queries, Enhancements) Identification of potentially obsolete objects Identification of impacts on upgrade or support package installation Clearing Analysis to identify obsolete objects in the development workbench. Upgrade/Change Impact Analysis for the technical impact of an upgradeReal Experience. Real Advantage.42

Management Cockpit

Appendix G: Quality Gate [ Management Governance and synchronization of all activities related to the design,build, testing and deployment phases of managed projects and solutions Integration of project deliverables and milestones in quality gate management Reporting/Alerting on change impact, transport errors, syntax errors of source code


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[ Appendix H: Test Management - BusinessProcess Change Analyzer Identification of business processes affected by program and configuration changes which might be originated by Release Cycles, SAP Support Package or Enhancement Implementations. Trace of used SAP Objects for a selected business process through preparation phase Change Impact Analysis of software changes for selected business processes Automatic generation of Test Plan for affected business processes within Solution Manager Test Workbench.


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[ Appendix I: Batch Job Management Request, Document, Schedule and Monitor Batch-Jobs in the managed solutions via Solution Manager Job Management Central repository for all SAP Batch-Jobs Documentation (categorized for example in business processes, countries, priority etc.) Integration of Batch Job Management into Change Request Management Process and Business Process Monitoring within Solution Manager Batch Job Monitoring in Solution Manager supports the automatic creation of service desk messages and emailnotifications in case of error Load existing batch jobs from managed systems and clean up documentationReal Experience. Real Advantage.45

[ Appendix J:


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10. the CHaRM of SolMan_How Wrigley Discovered a Diamond in the Rough

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