10 Reasons Why

Your Call Center

Needs Predictive

Dialer

What is Predictive

Dialer? A predictive dialer is a telephone control system that automatically calls

the list of telephone numbers. It can screen out no-answers, answering

machines, busy signals while predicting when the agent can take the

next call.

Benefits of Predictive

Dialers

Source: Positive Indians

1. Affordable Connection

Cloud-based predictive dialers don't require costly hardware, software,

and other infrastructure to operate hence they have proved to be

exceptionally cost effective.

As the service is outsourced by vendors, small businesses and startups

can also avail the services depending on their budget and

requirements.

2. Better Quality and Faster Connection

Since the agents are connected automatically with respective clients,

their efforts are minimized which in turn improves the productivity. The

agent is only involved when the call is connected which accelerates

the rate of communication.

The agent can focus solely on the communication without dealing

with other less-useful tasks.

3. Efficient Management of Leads

Automatic dialers comes with in-built web-based interface that

helps in managing the company's lead and campaigns. The unified

interface allows for effortless administration of leads by personalized

interface.

4. Improved Productivity

With auto dialers, hindrances like voicemails, busy numbers,

disconnections or DnD (Do not disturb) calls are automatically

rejected, thus saving the precious time of the agents.

It also minimizes and automates the repetitive process thus focusing

on the core work flow.

5. Cost Benefits

Cloud-based predictive dialers save the cost of initial infrastructure and

maintenance. Also you just need to pay the vendor how much you are

utilizing and does not need to worry about technical aspect - which

saves a lot of company's time and money.

6. Improved Sales

With the increase in productivity, the sales automatically increases.

Predictive dialers analyzes large scale data and mines meaningful

information from it. Other factors like lead organization, customer history,

call recordings are also maintained by the dialer itself.

7. Improved Efficiency of Call Center

Time management is the key to enhancing call center's productivity

and this can only be achieved if customers utilize their efforts for

communication. The dialer software makes the complete work flow

more manageable and easier.

The algorithm behind the dialers ensures least idle time and maximum

automation.

8. Motivated Sales Force

It's of no doubt that call center job requires a lot of attention and

patience. After interacting with loads of customers, the agents can

loose patience and it's a matter of time before frustration sets in.

Because predictive dialers minimizes their works and improves the work

flow, it becomes easy for them to focus on the core tasks and prevents

them from loosing their cool.

9. Real Time Feedback

Predictive dialers provide real-time feedback and the managers can

monitor and maintain optimum performance and productivity. It also

displays information about inbound queues, current status, and

performance statistics .

So agents can be monitored and trained for immediate corrective

action and feedback.

10. Saves Time

Predictive dialers have in-built programs that maintains DnD lists,

organizes sales, call back data and more which helps the agents to

decide which time of the day works best for various tasks like calling or

finding lead and thereby saving a lot of precious time.

About Us

CloudSpace Technologies is a leading and globally recognized

provider of call center hosting solutions. We Offer a complete

software-based call center setup for the startups, SMBs and enterprise which includes

predictive dialer, auto dialer and inbound and virtual call centers.

For more information,

please visit: www.callcenterhosting.in

or call us at:

1-800-346-4974

References

5 Benefits of Using a Hosted Predictive Dialer for Call

Center

4 Reasons Why Call Centers Should Use a Cloud-Based

Auto Dialer

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