10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli
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@33voices intelligent insights to advance your business and life
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Listen to the full interview at www.33voices.com/joseph-michelli/audio Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” In addition to writing best-selling books about enduring business principles, he hosted an award-winning daily radio program in Colorado Springs, Colorado for over a decade. Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. He's the author of Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People.
Transcript of 10 Insights for Connecting with Your Customers, Your Products and Your People - with Joseph Michelli
@33voices
intelligent insights to advance your business and life
The following represents 10 highlights from the interview by @MoeAbdou,
founder & host of 33voices®.
Joseph Michelliinternationally sought-after speaker, author, and
organizational consultant.Hosted an award-winning daily radio program in Colorado Springs, Colorado for over a decade.
Transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer
experience.
@JosephMichelli
Stream interview Watch videoWatch videoNo.1
Magnetic brands ignite, inspire and nurture the human spirit.they connect to the soul first and always.
Stream interview Watch videoWatch videoNo.2
Bold leaders use love to inspire greatness in their team.
they have an unwavering commitment
to wellbeing of others.
Stream interview Watch videoWatch videoNo.3
Customer centric leaders know that a small increase in employee engagementleads to a massive increase in customer engagement.
experience is an inside job.
Stream interview Watch videoWatch videoNo.4
Rituals are roadmaps of meaning.
Embed them to increase the connection between your team members and your products.
Stream interview Watch videoWatch videoNo.4
Rituals are roadmaps of meaning.
Embed them to increase the connection between your team members and your products.
33voicesJoseph Michelli - Rituals Are Roadmaps Of Meaning
Stream interview Watch videoWatch videoNo.5
Your brand integrity starts with the leader’s authenticity to align expectations and actions.Trust is earned one interaction at a time.
Stream interview Watch videoWatch videoNo.6
True innovation isn’t a re-creation of what you did in the past,it’s a reinvention that anticipates your customers’ most important future aspirations.
Stream interview Watch videoWatch videoNo.7
Strategic partnerships can be great multipliers,but only when the brand values are in sync.
Stream interview Watch videoWatch videoNo.8
“Any consumer brand today… must cre-ate relevancy in all aspects of your customers’ lives…. companies that
don’t understand that are going to be left behind.”
- Howard Schultz
Stream interview Watch videoWatch videoNo.9
Let technology serve and accelerates your brand,
not the reverse.
Stream interview Watch videoWatch videoNo.10
A leader’s legacy is the cumulation of small decisions multiplied over time.
Stand for something and live it each day.
Really reflect...
Does your brand stand for a riveting story?
Really reflect...
