10 ideas for hotel general managers to motivate their team
18
How to motivate your tea m - 10 Ideas For Hotel G eneral Managers By Prabhjot Bedi www.prabhjotbedi.com India’s Largest Hospitality Career E-Mag
-
Upload
prabhjot-bedi -
Category
Business
-
view
4.545 -
download
1
description
Transcript of 10 ideas for hotel general managers to motivate their team
How to motivate your team - 10 Ideas For Hotel General Managers
By Prabhjot Bediwww.prabhjotbedi.com
India’s Largest Hospitality Career E-Mag
Subscribe By Major Departments
Get all the latest Info, News, Jobs, Ideas, Knowledge for a particular
departmentClick on the department you want to subscribe to
How to motivate your team - 10 Ideas For Hotel General Managers
As the General Manager of a hotel, your team looks to you, for answers, encouragement, guidance, ides and more. More often than not, I notice that the GMs mood dictates the team’s.
Here are 10 ideas to motivate your team!
1. Ensure the morning meeting starts on a positive note.
Share a guest compliment, or an incident or even a team member mention.
2. Visit one of your HODs in their office. Every day, pick one and go see him/her in his/her office. Sit on the opposite side of the table, and chat.
Ask questions, listen and offer solutions only if they ask for it. Ensure you cover everyone in a fortnight.
3 Take an HOD on the property round with you. Share what you look for on an everyday basis. Ask them to tell you what they see, what more could be possible. You will be amazed how different the floors look to the Purchase Manager than they do to you.
4. Take up a team challenge every week. For e.g. Let’s make the process of issuing uniforms faster this week. Get everyone behind a common goal. It doesn’t matter who gets the credit, because no one gets it.
I assure you, your HODs will soon be asking you to take up one of their departments tasks/pain point as project for the week.
5. Serve food in the cafeteria.
Stand behind the counter, smile, serve.
Remember you are a hotelier too!
6. Go to the room of a guest who just complained to the Guest Relations.
Knock on the door, introduce yourself, and solve the problem. See how it brings vigor to the team.
7. Visit a client. Go to the clients office and praise your team.
Don’t ask the client for how bad they are or what you can do, tell the client how good your team is and what they have been doing for the client.
Be the Sales’ sales team.
8. Write a handwritten note to your team member’s spouse if one of your team stays back or is held up in the hotel for long.
Let the family know, you value him/her.
9. Create a visual collage and let the entire team paste something on it.
Don’t worry about a theme or anything. Let it have a place of pride in your office and let it be known that people can post a new thing to it anytime they want.
10. Appreciate.
Learn to appreciate everyone and every little thing they do for you.
Prabhjot Bedi is an Hospitality Ideator.
Write to him for an idea or a discussion on anything under the sun!
Subscribe To RSS – Click herego to | http://bit.ly/hospemag_feed
Socially YoursFacebook – Click here to Join Us on facebookgo to | http://bit.ly/hospemag_fb
Twitter – Click here to follow us on Twittergo to | http://twitter.com/hospemag
Linkedin – Click here to join ‘The’ hospitality groupgo to | http://linkd.in/hospemag
Contact Us
Want More Information?Need a ppt like this for yourself?Want help with your work, processes, SOPs?Would like to be featured on hospemag.com?Would like to list your Jobs?Need to market to hospitality professionals?
