EXCELLENCE APPROACH

Thomas J Peters Nancy Austin R.H.Waterman

Proposed by Thomas J. Peters, and R.H. Watermans Jr. in 1982 .

McKinsey’s 7s model Model of MBWA

MCKINSEY’S 7S MODEL

MODEL OF MBWA

CHARACTERISTICS OF EXCELLENCE

Getting things done on time Staying close to the customers Promoting autonomy and entrepreneurship Maximizing productivity through people Using hands-on approach to managing Doing what company knows best Simple form Promoting both centralization and

decentralization simultaneously

IMPORTANCE OF EXCELLENCE APPROACH

Increased the customer satisfaction Excellence approach helps to minimize public

conflicts Organizations can enhanced creative and

competitive innovation and ideas Outsourcing the organizational activities improved

the effectiveness and efficiency of the organization Increased employee satisfaction and involvement Increased the product reliability Organizations can achieve stronger financial

performance Raise productivity and reduce operating cost Increase market presentation

EXAMPLES