Information is updated as at 27 October 2014. 1

1. Who is involved in this collaboration?

The parties involved in this collaboration are The State Government of Melaka, Melaka ICT Holdings Sdn. Bhd. (MICTH), and Touch ‘n Go Sdn. Bhd. (TNGSB).

2. What is ‘Cashless City of Melaka’ all about?

The State Government of Melaka aspires to be the the first “Cashless City” in Malaysia, where electronic payment is being enabled at various business sectors, including and not limited to transportation, theme parks, parking, retail (F&B). Touch ‘n Go Sdn. Bhd. is identified as the enabler of the e-payment provider towards realizing the “Cashless City of Melaka”. The Touch ‘n Go electronic payment system is the biggest multi-application e-purse, specializing in providing the public with micropayment convenience. Touch ‘n Go cards can be used as a mode of payment at retail outlets and parking, at major public transport providers in the Klang Valley area and is the one and only Electronic toll collections system in Peninsular Malaysia.

3. Which are the participating agencies in the cashless city project?

Melaka River Cruise, Melaka Taming Sari, Melaka Duck Tours, Mini Malaysia & Mini Asean Park, AK Extreme Motorsport,

Muzium Kesultanan Melaka, Muzium Rakyat, Muzium Hang Tuah Center

4. Where can I buy MyMelaka card?

Melaka River Cruise, Melaka Taming Sari, Melaka Duck Tours, Mini Malaysia & Mini Asean Park, AK Extreme Motorsport,

Muzium Kesultanan Melaka, Muzium Rakyat, Muzium Hang Tuah Center. Touch ‘n Go will also conduct a roadshow at Melaka River Cruise and Melaka Taming Sari at below dates: Long weekend of Merdeka holiday : from 30 Aug to 1 sept (10am-7pm) September School holiday : 13-14 sept and 20–21 sept (10am – 7pm)

Information is updated as at 27 October 2014. 2

5. Will there be any GST charges when I purchase the SmartTAG?

The Malaysian Goods & Services Tax (GST) will be imposed on fees/charges due and payable upon GST implementation and where GST is applicable. It is chargeable to goods and services by the company to customers from 1 April 2015.

6. Where can I use the MyMelaka card?

Customers can use their MyMelaka cards at the 8 agencies mentioned in q3.

7. Can I use MyMelaka card anywhere else?

Yes of course. Followed by standard careline answer. In Melaka there is Mydin, Watson, KK Mart, Baskin Robbins, parking in Hatten Square, Dataran Pahlawan etc.

8. What are the discounts offers or rewards if I use MyMelaka card or any Touch ‘n Go cards in Melaka? For a limited period, discounts or rewards will be offered at 8 participating agencies as attached.

9. Can I use other touch ‘n go card and received the same discounts?

Yes, you can.

10. How about MyKad? If payment made using MyKad (reloaded with Touch ‘n Go), they will enjoy same discounts. Flashing of MyKad will not be entitled the same offers.

11. Can MyMelaka card enjoy other Touch ‘n Go promotional discounts or offers? As per standard careline answer. MyMelaka card is just another product of Touch ‘n Go card, it can enjoy existing discounts or offers run by some of the merchants but subject to terms and conditions.

12. Where is the nearest place to replace my faulty cards?

As per current Careline standard answer. MyMelaka faulty card will be replaced with generic cards. If customer wants to replace with MyMelaka cards, standard Careline answer.

13. I could not find or buy MyMelaka card, can I use other cards to enjoy the discount?

Yes, as above.

Information is updated as at 27 October 2014. 3

14. MyMelaka card is stolen/lost, can I get back the e-purse?

As per current Careline standard answer.

15. What is the price for MyMelaka card? While stocks last, we will be selling MyMelaka card at RM10, with RM5 load value.

16. Any other promotion with MyMelaka card?

While stock last, ONLY during Touch ‘n Go roadshow conducted by Touch ‘n Go, each newly puchased card with reload more than RM50, you will get extra RM5 of reload value. Ie. buy new MyMelaka card for Rm10. Reload for RM50 or above ONLY will get extra RM5 reload value.

17. If I have bought MyMelaka card days before, am I entitled to the promotion of above? No. only newly purchase of MyMelaka card and reload on the spot will be entitled to promotion above and it is for while stocks last only.

18. Where can I get replacement of MyMelaka card? Replacement of MyMelaka card can only be done at HQ until further notice. User will get replacement of a new generic Touch ‘n Go card (not MyMelaka card) at the nearest TnG Spot.

19. How do I get to the location of 8 participating agencies?

Address and contact number of agencies is as per attached below. For further details, they could get info of individual agencies by calling them directly.

Information is updated as at 27 October 2014. 4

20. Is there any other design than the one below? No. Currently we only sell this design. Future design if any, will be announced later.

Information is updated as at 27 October 2014. 5

No Merchants Contact Person Ticket size Discounts

1 Menara Taming Sari

Husni - 019-2152552/06-288 1100 (Arfah (016-3609343)/Liss - Counter cashier)/En Rusdan - 013-9924149

Malaysian (with MyKad) Adult : RM 10.00 Children : RM5.00 Foreigner: Adult : RM 20.00 Children : RM 10.00

10% on weekdays

2 Muzium Rakyat

Maslizah - 06-2826526/012-9727676 Shukri - 013-3060863 Pn Rohani - 06-281 4226 (Unit Promosi)

Adult : RM 3.00 Children : RM 1.00

Buy 3 Free 1 3

Muzium Istana Kesultanan Melaka

Adult : RM 2.00 Children : RM 1.00

4

Muzium Hang Tuah (Hang Tuah centre)

Adult : RM 5.00 Children : RM 3.00

5 Melaka Duck Tours

Mr Steven Ng Chwee Ping - 012-3057999 Suhaimi/Mr James – 016-6664123/Ms Chloe - 016 205 3118

Malaysian: Adult : RM 38.00 Children ( 3-12 yrs) :RM22.00 Foreigner: Adult : RM 45 Child : RM 27

no discount

6 Mini Malaysia & ASEAN

Adam - 012- 281 1627 Pn Rosni - 06-2349988 Ashikin (sales)

Malaysian: Adult : RM15.00 Student (With student card) : RM 10.00 Children ( 3-12 yrs) : RM 8.00 Foreigner: Adult :RM 20.00 Student (With student card) : RM 15.00 Children ( 3-12 yrs) : RM 12.00

Petting zoo free entrance (using cash : RM 5.00 per entrance)

7 Melaka River Cruise

Liza-013-6104002/06-2814322 Hanif - 012-3445023 Rosnisa - 013-2878004 (Account)/ Pn Ain

Malaysian : Adult : RM 10.00 Children : RM 5.00 Foreigner: Adult : RM 15.00 Children : RM 7.00

20% discount

8

AK Extreme Motorsport (Indoor Go-Kart & Paintball)

6th Floor, Plaza Hang Tuah (Plaza Ocean), 75300 Melaka Mr Chang - 012-2760666

Monday - Friday: 1.00pm - 7.00pm Paintball: 100pcs RM 35.00 Sat/Sun/School & Public Holidays 10.00am - 7.00pm 200pcs RM 50.00 Additional box : 1000pcs RM 150 Quater box : 500pcs RM 80.00 Go Kart: 10 minute RM 30.00 (15 laps)

3 Extra laps (Go-Kart)/Extra 20 pallet free (paintball)

Information is updated as at 27 October 2014. 6

Information is updated as at 27 October 2014. 7

Projek Bandar Melaka Tanpa Tunai - Kad MyMelaka 1. Pihak yang terlibat dalam kerjasama ini?

Pihak yang terlibat dalam kerjasama ini adalah Kerajaan Negeri Melaka, Melaka ICT Holdings Sdn. Bhd. (MICTH), dan Touch 'n Go Sdn. Bhd. (TNGSB).

2. Apakah ‘Projek Bandar Melaka Tanpa Tunai/ ‘Melaka Cashless City' secara keseluruhannya?

Kerajaan Negeri Melaka bercita-cita untuk menjadi negeri yang pertama "Bandar Tanpa Tunai" di Malaysia, di mana pembayaran elektronik yang diaktifkan pada pelbagai sektor perniagaan, termasuk pengangkutan, taman tema, tempat letak kereta dan runcit (F & B).

Touch 'n Go Sdn. Bhd. dikenalpasti sebagai peneraju e-pembayaran ke arah merealisasikan "Bandar Melaka Tanpa Tunai". Touch 'n Go merupakan sistem pembayaran elektronik yang terbesar dengan pelbagai aplikasi e-purse, khususnya dalam menyediakan perkhidmatan kepada orang ramai dengan kemudahan pembayaran mikro. Touch 'n Go boleh digunakan sebagai satu cara pembayaran di kedai-kedai runcit dan tempat letak kenderaan, pengangkutan awam utama di Lembah Klang dan satu-satunya sistem kutipan tol elektronik di Semenanjung Malaysia.

3. Manakah agensi-agensi yang mengambil bahagian dalam Projek Bandar Melaka Tanpa Tunai?

Melaka River Cruise, Melaka Taming Sari, Melaka Duck Tours, Mini Malaysia & Mini Asean Park, AK Extreme Motorsport, Muzium Kesultanan Melaka, Muzium Rakyat, Muzium Hang Tuah.

4. Di manakah saya boleh membeli kad MyMelaka?

Melaka River Cruise, Melaka Taming Sari, Melaka Duck Tours, Mini Malaysia & Mini Asean Park, AK Extreme Motorsport, (Muzium Kesultanan Melaka, Muzium Rakyat, Muzium Hang Tuah Center – Tidak lama lagi).

Touch 'n Go juga akan menjalankan pameran bergerak di Melaka River Cruise dan Menara Taming Sari seperti di bawah; Hari Merdeka : 30 Ogos – 1 September 2014 (10:00-07:00) Cuti Sekolah September : 13-14 September dan 20-21 September 2014 (10:00-07:00)

Information is updated as at 27 October 2014. 8

5. Adakah sebarang caj CBP akan dikenakan apabila saya membeli SmartTAG? Cukai Barangan & Perkhidmatan (CBP) akan dikenakan ke atas yuran yang terbabit dan bayaran apabila CBP dilaksanakan dan yang berkaitan dengan CBP. Bermula 1 April, 2015, CBP akan dikenakan pada produk dan perkhidmatan dari syarikat/pembekalan kepada pengguna/pembeli yang berkenaan.

5. Di manakah saya boleh menggunakan kad MyMelaka ini?

Pelanggan boleh menggunakan kad MyMelaka mereka pada 8 agensi tersebut dalam q3. 6. Bolehkah saya menggunakan kad MyMelaka mana-mana sahaja?

Ya sudah tentu. Selain di tempat-tempat pelancongan yang disebutkan, Kad tersebut juga boleh digunakan di Mydin, Watson, KK Mart, Baskin Robbins, tempat letak kereta di Hatten Square, Dataran Pahlawan dan lain-lain.

7. Apakah tawaran diskaun atau ganjaran jika saya menggunakan kad MyMelaka atau mana-mana Touch 'n Go di

Melaka? Untuk tempoh yang terhad, diskaun atau ganjaran akan ditawarkan pada 8 agensi yang mengambil bahagian seperti yang dilampirkan.

8. Bolehkah saya menggunakan lain-lain kad Touch ‘n Go dan menerima diskaun sama?

Ya, anda boleh. 9. Bagaimana dengan MyKad?

Jika bayaran dibuat menggunakan MyKad (Tambah nilai dengan Touch 'n Go), mereka akan menikmati diskaun yang sama.

10. Bolehkah kad MyMelaka menikmati lain-lain diskaun promosi atau tawaran Touch ‘n Go?

Kad MyMelaka hanya satu lagi produk Touch 'n Go, pelanggan boleh menikmati diskaun atau tawaran yang sedia ada yang dikendalikan oleh beberapa peniaga tetapi tertakluk kepada terma dan syarat.

11. Di manakah tempat yang terdekat untuk menggantikan kad yang rosak saya?

MyMelaka kad yang rosak akan digantikan dengan kad generik. Jika pelanggan mahu menggantikan dengan MyMelaka kad, jawapan semasa Careline standard.

Information is updated as at 27 October 2014. 9

12. Jika saya tidak dapat mencari atau membeli kad MyMelaka, bolehkah saya menggunakan lain-lain kad Touch ‘n Go

untuk menikmati diskaun? Ya, seperti di atas.

13. Kad MyMelaka dicuri / hilang, bolehkah saya mendapatkan kembali e-purse?

Seperti jawapan semasa standard Careline. 14. Berapakah harga untuk kad MyMelaka?

Kami akan menjual kad MyMelaka RM10, dengan kredit bernilai RM5. Sementara stok masih ada. 15. Mana-mana promosi lain dengan kad MyMelaka?

HANYA dalam Touch 'n Go roadshow yang dijalankan oleh pihak Touch' n Go, setiap kad baru yang dibeli dengan tambah nilai lebih daripada RM50, anda akan mendapat RM5 kredit tambahan nilai. Syarat;. membeli kad MyMelaka baru untuk RM10. Reload RM50 ke atas SAHAJA akan mendapat kredit RM5 tambah nilai. Sementara stok masih ada.

16. Jika saya telah membeli kad hari MyMelaka sebelum, adakah saya layak untuk promosi di atas?

Tidak. Hanya baru pembelian kad MyMelaka dan tambah nilai di tempat kejadian akan layak untuk kenaikan pangkat di atas dan ia adalah untuk sementara stok masih ada sahaja.

17. Di mana saya boleh mendapatkan penggantian kad MyMelaka?

Penggantian kad MyMelaka hanya boleh dilakukan di ibu pejabat sehingga notis selanjutnya diberitahu kemudian. Pengguna akan mendapat penggantian kad Touch ‘n Go generik baru (tidak MyMelaka kad) di TnG Spot terdekat.

18. Bagaimana untuk pergi ke 8 lokasi agensi yang mengambil bahagian?

Alamat dan nombor telefon agensi adalah seperti yang dilampirkan di bawah. Untuk maklumat lanjut, pengguna boleh mendapatkan maklumat terus daripada agensi-agensi tersebut.

Information is updated as at 27 October 2014. 10

19. Adakah terdapat reka bentuk yang lain selain daripada yang di bawah? Tidak buat masa ini, kami hanya menjual reka bentuk ini. Jika terdapat reka bentuk yang baharu pada masa depan, akan diumumkan kemudian.

Information is updated as at 27 October 2014. 11

No Merchants Contact Person Ticket size Discounts

1 Menara Taming Sari

Husni - 019-2152552/06-288 1100 (Arfah (016-3609343)/Liss - Counter cashier)/En Rusdan - 013-9924149

Malaysian (with MyKad) Adult : RM 10.00 Children : RM5.00 Foreigner: Adult : RM 20.00 Children : RM 10.00

10% on weekdays

2 Muzium Rakyat

Maslizah - 06-2826526/012-9727676 Shukri - 013-3060863 Pn Rohani - 06-281 4226 (Unit Promosi)

Adult : RM 3.00 Children : RM 1.00

Buy 3 Free 1 3

Muzium Istana Kesultanan Melaka

Adult : RM 2.00 Children : RM 1.00

4

Muzium Hang Tuah (Hang Tuah centre)

Adult : RM 5.00 Children : RM 3.00

5 Melaka Duck Tours

Mr Steven Ng Chwee Ping - 012-3057999 Suhaimi/Mr James – 016-6664123/Ms Chloe - 016 205 3118

Malaysian: Adult : RM 38.00 Children ( 3-12 yrs) :RM22.00 Foreigner: Adult : RM 45 Child : RM 27

no discount

6 Mini Malaysia & ASEAN

Adam - 012- 281 1627 Pn Rosni - 06-2349988 Ashikin (sales)

Malaysian: Adult : RM15.00 Student (With student card) : RM 10.00 Children ( 3-12 yrs) : RM 8.00 Foreigner: Adult :RM 20.00 Student (With student card) : RM 15.00 Children ( 3-12 yrs) : RM 12.00

Petting zoo free entrance (using cash : RM 5.00 per entrance)

7 Melaka River Cruise

Liza-013-6104002/06-2814322 Hanif - 012-3445023 Rosnisa - 013-2878004 (Account)/ Pn Ain

Malaysian : Adult : RM 10.00 Children : RM 5.00 Foreigner: Adult : RM 15.00 Children : RM 7.00

20% discount

8

AK Extreme Motorsport (Indoor Go-Kart & Paintball)

6th Floor, Plaza Hang Tuah (Plaza Ocean), 75300 Melaka Mr Chang - 012-2760666

Monday - Friday: 1.00pm - 7.00pm Paintball: 100pcs RM 35.00 Sat/Sun/School & Public Holidays 10.00am - 7.00pm 200pcs RM 50.00 Additional box : 1000pcs RM 150 Quater box : 500pcs RM 80.00 Go Kart: 10 minute RM 30.00 (15 laps)

3 Extra laps (Go-Kart)/Extra 20 pallet free (paintball)

Information is updated as at 27 October 2014. 12