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What Have I Gotten Myself Into? A course focused on how to manage knowledge-based work.

• Professional services, software, R&D, petrochemicals, etc.

• Substantial and rapidly growing part of economy (27% of GDP based on persuasion).

Course focuses on means of assessing and improving effectiveness of knowledge-based organizations and your own productivity.

• First couple of classes on knowledge and strategy --- reading intensive.• Middle set of classes on networks (both group and individual) --- distinguishing skill.• Last set of classes on individual assessments (learning, career, emotional intelligence, etc.) at both team and individual level --- personal skill.

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Academical Village Network

# of Organizations

0-2

3-4

5+

3

AV Network without Central People

# of Organizations

0-23-45+

4

4th Year Class Dominates (KA)

Decision Making by Pledge Class

Leadership Succession Planning

5

Looking for connectivity within teams in Block 8

KEY

Group 1

Group 2

Group 3

Group 4

Group 5

Group 6

Group 7

Group 8

Do you see any problems here? What might a poor team network look like?

Untapped Expertise?

Relative Influence?

Different Patterns?

6

Baseball Team’s Reliance On The Coaches

Who do you learn baseball-related skills from?

First-year

Second-year

Third-year

Fourth-year

Fifth-year

Coach

With Coaches Without Coaches

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Captains in Learning and SupportSupport Network

Legend

Captain

Others

Learning Network

8

De-energizers by Gender

Girls = BlueBoys = Red

The boys and girls de-energize each other about equally.

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What Have I Gotten Myself Into? A course focused on how to manage knowledge-based work.

• Professional services, software, R&D, petrochemicals, etc.

• Substantial and rapidly growing part of economy (27% of GDP based on persuasion).

Course focuses on means of assessing and improving effectiveness of knowledge-based organizations and your own productivity.

• First couple of classes on knowledge and strategy --- reading intensive.• Middle set of classes on networks (both group and individual) --- distinguishing skill.• Last set of classes on rapid learning and emotional intelligence (both team and individual) --- personal skill.

Assignments --- Focus is on things that should distinguish you in the job market.• Grading (weights and approach), course material (books and learning inventory) & Nov. 5th!!• Technology and Customer Community Scan --- to create awareness of current ideas.• Social Network Assignment --- to let you do this in your jobs going forward.• Quiz --- to keep up with the reading (have front loaded the reading though).• Participation --- both in class and in your team.

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I look easy going on the surface…

But I hold these ideas “sacred.”

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Getting to Know You

Find someone NOT sitting next to you. Take no more than 8 minutes to interview each other. Be prepared to introduce this person by covering the following.• Name (and what they prefer to be called if different).

• Concentration(s).

• Work experience (either this summer or other).

• Expectations for this class.

• Find 2 things you have in common (each of you share one).

• Learn one interesting thing about that person!!

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Who Is This Guy? McIntire (1989) and Darden (1994) Grad.

• Started in finance…then went into consulting because I was tired of having to look too serious.

Past eight years have been heavily focused on the topics in this class:• Knowledge management specialist consultant.• Four years prior to UVA spent at IBM directing a program involving more than 60 organizations from a wide range of industries and government.• New book out on the topic• Just organized another 45 organization consortia.

Personal Front:• I love being here --- though I couldn’t wait to get out!!• Spent most of the summer speaking all over the US.• Have a 6 year old (in a couple of days) and a 3 year old.• Pretty laid back, but don’t leave your team hanging...

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Class Discussion Questions

Accenture Case• What is Accenture’s KM strategy? Is knowledge transfer important?

How do they accomplish this via technology?

• In the vignette on page 2-3, what was the issue and how did it get solved?

• What is a Community of Practice?

• What was in Knowledge Xchange? In 1997, how big had it gotten? What challenges did size of the D-Base pose?

• What Knowledge Management Roles were employed? How many?