The Da Vinci Institute for Technology Management (Pty) Ltd Registered with the Department of Education as a private higher education institution

under the Higher Education Act, 1997. Registration No. 2004/HE07/003

CERTIFICATE

QUALIFICATION

NQF LEVEL 5

MANAGEMENT OF TECHNOLOGY & INNOVATION

CUSTOMISED FOR

SUPERVISORY MANAGEMENT

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!The material within this document is the intellectual property of DMC Process Design, a Research associate of The Da Vinci Institute for Technology Management. This Module was exclusively developed and forms part of a National Certificate Qualification in Business Management. Dissemination of this material to a third party or use of this material outside of the scope of the qualification, will constitute a violation of the intellectual property rights of The Da Vinci Institute for Technology Management (Pty) Ltd and DMC Process Design (Pty).

2014

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The Da Vinci Institute for Technology Management (Pty) Ltd Registered with the Department of Education as a private higher education institution

under the Higher Education Act, 1997. Registration No. 2004/HE07/003

CERTIFICATE

QUALIFICATION

NQF LEVEL 5

MANAGEMENT OF TECHNOLOGY & INNOVATION

CUSTOMISED FOR

SUPERVISORY MANAGEMENT

TABLE OF CONTENT

Chapter Content

1 Welcome and Orientation 6

Curriculum Framework Programme Outline and Contact Time Content Navigation Clarify Expectation

2 Learning at Da Vinci 19

Da Vinci University of Work Mode 2 Learning 70-20-10 Learning Principle Learn from Leonardo Da Vinci Da Vinci Principles Four Action Learning Steps Da Vinci Collaborative Framework And Learning in Wonderland?

3 Managerial Leadership Development 35

Leaving footprintz : Common Grounds Development Versus Learning Movers & Shakers Leadership Development Beyond Competencies Moving to a Holistic Approach

4 Self, Others & Social Context

Perspectives of Reality A Leaders Framework for Decision Making Kolbs Learning Theory Learning Styles Inventory Reframing

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Chapter Content

Exercising Agile Supervisory Leadership

5 Supervisory Management 51

Supervisory Leadership

- Supervisory Leadership in Context

- Emotional Intelligence : New yardstick for success

- Purpose & Meaning in the Workplace : Finding FLOW

- Professional & Personal Development : Self-Awareness

- Development Process Template

- WBC-70-20-10 Modules Template

- Finding Voice : On becoming Self-Directed

- On Becoming Focussed : McKinseys Centered Leadership

- Manage your Attention & Energy

Managerial Leadership Engagement 150

- Maximise Team Engagement (Building High Performing Teams

- Apply Managerial Practice

6 Problem Solving, creative Thinking & Decision Making 292

Problem Solving Creative Thinking Decision Making

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Welcome and orientation Welcome to Supervisory Management, which forms part of an accredited managerial leadership programme offered by The Da Vinci Institute for Technology Management in association with DMC Process Design. I trust that the time we spend together will add value to you in a personal capacity and also bring new depth to your role as a supervisor within your organization.

On successful completion of this programme, you will receive 60 credits (Exit Level Certificate) towards a Qualification in the Management of Technology and Innovation (Business Management). Though this is an important goal for you, your sponsor as well as for us as an academic institution, our intent with this engagement is more than only assisting you to obtain that final piece of paper, but rather, assisting you to capitalize on every opportunity that will come your way on tour learning journey that will assist you to come to understand and develop your own strategic value (the special piece of magic that you have that might help to change the world in becoming a better place A world that can feel your influence and see your touch in helping to unleash the potential in all that might cross your roads)

This journey might therefore be somewhat different than you would have expected, asking from you a little more than only reflecting on your understanding of the theory, but also asking you to share your process in coming to SEE what you NEED to see in order to increase both your understanding and integrating the knowledge and to increase your levels of influence, increasing your personal and occupational strategic value ...

Purpose

The purpose of this wrap is to navigate you through your course material hopefully adding to the intent to create an experiential learning process which will equip you with the necessary knowledge to develop and master the skills to create and facilitate high performing teams within your organisation. The hope is that this very short part of your learning journey will add value in helping you to become the best managerial leader you can be; one who is able to create a trustworthy working environment, well connected to each and every one of your team members, sees their potential and understands what they need in order to unleash it to add to the magic of high performing teams.

You have by this time learned that our focus is not to push content upon you, but rather to ask you to come play with us in the Da Vinci sandbox, also asking you to open up your mind and allow your brain to take you to wherever it allows you to go. Allow yourself to be filled with different experiences, maybe look at the world from different angles, angles you have not experienced before...

As your journey unfolds, we ask of you to share with us what you have come to see and share with us your experiences, thoughts, feelings and views as you discover knowledge and insights to a new world of business management. Though we will look at the theory, as it is important, we will focus in the contact time we have with you more on the process of your journey in finding new knowledge and applying it to your work-base challenge, in doing so hopefully assisting you to become a accountable managerial leader in the community you serve.

But first things first

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Clarify Expectations

But before we start our journey, please help me to clarify your expectations. In other words, what would you like to happen during this time we spend together? Or maybe, I should first ask the question: Why are you here? And, you may also be honest if you were dragged by the hair or if you were told in a friendly manner: ATTEND!

Firstly, why are you here?

Secondly, what would you like to see happen during this journey so that you wont say after 12 months, it was NOT a waist of time?

Thank you for sharing this as it is of utmost importance to me that we keep our journey application based In other words applicable to your immediate business environment. I have mentioned right at the beginning that we will use this workbook to navigate ourselves through different beacons like the theory and learning objectives, even though I have no idea what it all entails. But the clever people say that all good programmes have these as it helps us to reach specific goals and learning objectives; and also to ensure the transfer of specific skills, in this case, supervisory skills. So, let us have a look at this first.

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Curriculum Framework

Getting yourself ready for you learning journey, your curriculum framework is one of the most important documents to keep close to you as it has important information that will assist you to navigate yourself successfully to your learning goals.

This framework outlines the curriculum for the Certificate: Management of Technology and Innovation (MOTI) qualification Business Management, customised for Supervisory Management (NQF Level 5).

Failing to complete the qualification within the time frame specified above, students will have to re-register to complete the qualification.

Code Da Vinci Systems and Foundational Competencies Credits

CSOS Self, Other and Social Context 10

CPCD Problem-Solving, Creative Thinking and Decision-Making 8

CMLD Management Leadership Development 2

CMSW Managing the Systems Way 12

Da Vinci Core Competencies

CMOI Management of Innovation 10

CMOT Management of Technology 10

CMOP Management of People 8

Sub Total Credits 60

Supervisory Management Competencies

CMLE Managerial Leadership Engagement (MLE) 60

Supervisory Leadership (Self-Directed) 20 Team Engagement : Building High Performing Team Environment 10 Team Engagement : Applying Managerial Leadership Practices 10

CELE HRM, BMG, RiskM, LabR, Sec, Health Management 20Sub Total Credits 60

Total Credits 120

Period of Registration

Programme Duration of programme (years to complete)

Certificate (MOTI) 2

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To view the full Qualification Framework, please click here.!

Programme Outline and Contact Time

Though this programme runs over a period of 12 months, there are 5 days contact time scheduled. These 5 days are broken into two workshops. The first is 3 days followed by a 2 day workshop, together these workshops will cover the curriculum and as Da Vinci is a University of Work both the content and the workshops are designed to be application based in order to assist you to become successful within your specific business environment.

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Learning at Da Vinci!

Self, Others & Social Context Managerial Leadership

Engagement

Team Engagement!

Managerial Leadership Practices

Day 1 Day 2 Day 3 Day 4 Day 5

Problem solving, Creative Thinking & Decision making!

Managerial Leadership Development

Team Engagement!

Building High Performing Team Environment

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Module Dashboards

At the start of each module a Module Dashboard will have all links to content relevant to the specific module.

Area 1

Content Wall

Area 2

Personal Learning

Journey

Area 3

Nifty Apps & Gadgets

Area 4

Healthy Habits

Area 6

Courseware Dashboard

Area 8

My Social Network

Area 8

Cloud Services

Module Topic

Assess Current Capabilit

y

TurnitinEnergy

Management

Curriculum

Framework

Facebook

Google Drive

Module Topic

Potential Capabilit

yMoodle Healthy Habits

Module Synopsis Twitter

One Drive

iDP MendeleyNifty

Lifestyle Habits

Learning Outcomes linkedin iCloud

Whos Help I Need

Scribd Just for Fun Class Notes FlikrDropb

ox

WP Reflection Journal

Zotero PMA YouTube Facilitator

Self-Assessm

ent Library

Miro Library Yahoo

Peer Learning

Miro Converte

r

Media Library Skype

My Mail Evernote Professional Wroting Chat

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Purpose

The purpose of the module dashboards are to facilitate your learning journey by :

MAPPING your learning & development journey for this Certificate Qualification at a NQF Level 5

Assisting you to navigate yourself through the curriculum content in order to successfully complete this modules earning credits towards the Certificate Qualification customised for Supervisory Management.

Each curriculum Module has its own dashboard and it is designed in such a way that the selected icons will navigate you to all relevant material to the specific module.

Orientation

In order to benefit from these dashboards, all dashboards are designed (layout and choice of focus areas) with eight (8) focus areas which will navigate you to appropriate course material, helpful resources and libraries, links to social media and recommended nifty apps and gadgets to enable you to create your own Personal Learning Space (PLS).

Navigating module content

Dashboard Focus Areas

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Navigational Checks

Finally, in order to navigate safely through this week and to assist maximizing the transfer of knowledge, we will do frequent Navigational Checks like the old mariners to ensure we are still on route (heading in the right direction). It will also assist to determine:

How did you Navigate in the past?

Now that I have new knowledge, how can it help me to navigate differently in future

When in a group like this, it is so great because if any of us do get lost, we can always ask the other WHERE AM I?!.

Engagement: All hands on deck... or if you would decide that the sea might not be your thing, and you choose to pilot your own plane ...Cabin crew: Check and cross check.

As a departure from traditional learning and to make your experience more interactive, we have incorporated a number of different learning events which should enable you to apply your learning. To guide you through the experience you will find the following icons:

Clarify Expectations

But before we start our journey, please help me to clarify your expectations. In other words, what would you like to happen during this time we spend together? Or maybe, I should first ask the question: Why are you here? And, you may also be honest if you were dragged by the hair or if you were told in a friendly manner: ATTEND!

Firstly, why are you here?

Secondly, what would you like to see happen during this journey so that you wont say after 12 months, it was NOT a waist of time?

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Thank you for sharing this as it is of utmost importance to me that we keep our journey application based In other words applicable to your immediate business environment. I have mentioned right at the beginning that we will use this workbook to navigate ourselves through different beacons like the theory and learning objectives, even though I have no idea what it all entails. But the clever people say that all good programmes have these as it helps us to reach specific goals and learning objectives; and also to ensure the transfer of specific skills, in this case, supervisory skills. I Have included the official objectives and learning outcomes on the CD included with this manual, for those who are interested to have a eager look at that...

But before we do, please bare with me as I would like to share a story with you. The relevance ... well, YOU tell ME...

MAPS of Yesterday

Years ago I went to listen to a guy with the name of Nick Christellis, who is a South African, but also consults for Disney World. During his talk he made a comment saying that we tend to still make use of (too often) old and outdated maps in traveling our business geographical landscapes, knowing that the geographic has not only changed dramatically in resent past, but the process has become so dynamic that it is highly likely that the familiar beacons of yesterday, those we used to guide ourselves in crucial decisions and to align ourselves , our dreams and goals in the future, will tomorrow only glare at us like a vague mirage in the scorching dessert sun. But, you may say, anyone that still make use of maps to guide them in an age where we have information at the tip of our fingers and accessible state of the art technology has only himself to blame if he lost his way, no matter the geographical landscape he is traveling...Today all you need to do in order to find your way again is to type some basic information in a GPS that not only plot your immediately where you are at that moment, but it also talks you to where you need to go! Problem solved! Bad news! The 21st century business geographic nearly guarantees that we might find ourselves tomorrow in totally foreign space/ environment with nothing familiar to help us ground ourselves. And unless you have better contacts than most of us that GPS is just as outdated and of no help as Columbuss Map to us to point in the right direction.

This brings me to my story... My cousin and her very well educated and well equipped husband (GPS) came to visit me recently. On my suggestion to explain to him the way, he very confidently said its not necessary as his car is equipped with GPS and he only needs my physical address. Well what did I know... A trip that supposed to take them from the Glen, where they live in the south of Johannesburg, to where I live in Northcliff about 20 min on the highway. Two hours later I got somewhat worried as they still have not arrived. So, I decide to phone them and as my cousin answered the phone, I could hear in her voice |dont ask, and dont even dare to go there...

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They lost their way... GPS included! At that stage I Couldn't help but smiling (had a good laugh when I put the phone down! Will never tell her that... to scared of my cousin!).

Well, to cut a long story short... In spite of reading the right physical address into their GPS, it took them right in the opposite direction from where I live! Little to say if I would dare to refer to this episode, I get the look as they might not find it so funny...

I think what i am trying to say is that even though we have all the technology to our disposal, we still might get lost ....

Change happens so rapidly that up-to-date information is near impossible.

You might find yourself on a place that simply no one has put foot yet

Information needed to update what we know are often hogged by individuals (in fear to loose the edge) to prevent other explorers to go there

And then there are those who declared themselves as THEY KNOW, but whos own navigation system seems to be so stuffed and warped that they wont even be able to find there own car in the parking lot! And its NOT

stolen!

Where am I going with this, you might ask?

Well I think we are very fortunate to live in this time and age where nearly everything seems possible and information is available at a fingers touch. But taking the above into consideration and the tempo / rate of change, one need to find a more trustworthy and reliable navigational system that would assist us to navigate safely in this century where the expectations of the global village, international benchmarking, cutting edge technology, increased financial and economic pressure and seemingly dog-eat-dog culture does not help a bit to stay on course... To get to the point, I want to take you back into history where the ancient mariners (Columbus et al...) followed their ideas and obsessions to not only explore the world as they knew then, but to find new and unexplored worlds. In doing so, their explorations (and attempts) was often described and seen by the then, very well educated people as crazy, dangerous, warning and reminding them that the world is flat and they are going to fall over the edge of the world... (well, I guess that could have created enough fear that many other potential explorers rather nipped their own initiatives right there and then in the but...) As a result of the need and dreams to exploring the unknown and also maybe the fear of getting lost and that the critics might be right that if they go to far from what they know and can see, they might just drop really over the edge of the world. So for very long they never would explore to far from where they can still see land or have landmarks to assist them to be able to find their way back. In fear not to get lost they plot their travels to keep record and the world how they knew was getting bigger and bigger not reaching the edge...They also became skilled and knowledgeable in the science and the study and practice of astrology and using celestial bodies to be able to determine their own position and directions they were going. Many instruments were then developed to assist mariners navigating their ships, especially when they could not use familiar landmarks to do that. Their ability to successfully navigate themselves had a spanner in the works. Using the celestial bodies could only them navigate if they could see them! Overcast and foggy night skies soon dropped the penny! (I think keep flicking that bic, there must be land somewhere! did not help!) It was actually only after the developing of the compass that they could dare to navigate away from the known into the unknown without getting lost... This development transformed the art of

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Navigation into a complicated but accurate science where we today can plan and execute space travel and landing within fractions of seconds and predict accurate positions within less than a meter...What this means to us? Well, modern technology and all that goes with this privilege do make matters and Traveling our Life Journey somewhat easier. But as the foggy and overcast nights and my families GPS buggered the navigating abilities leading to the realities of finding themselves too often in feared unfamiliar waters (imagine the fear...), we will found ourselves at times in our Journey (both personal and business) in unfamiliar and unexplored waters/land where what we know and where the best technology would not be able to assist in making decisions, determining directions and destination... Successful navigating our Lifes Journey in search of purpose and meaning will have major impact on our dreams and future realities.. This Journey in search of purpose and meaning (answers the question to the Why am I here... propelled by an intrinsic need to succeed and to make a difference...) we all embark on that day we were slapped into this world and opened our eyes. The latter along with our need to feel that we have control or a say in our future (a say in the direction and destination our life takes), probably of the most important criteria we will use assessing the quality of our existence... Considering the importance of this Journey and the successful outcome thereof to ALL of us, in every level of our lives, as well as what I believe is our Creators intent for us to have and experience a life of abundance, provision was made in our architectural design to be able to navigate ourselves safe, effective and efficient even with overcast and foggy skies and outdated GPSs. This, what i like to call our Inner Navigational System (INS), includes our ability to determine our position, destination and direction by using the sight of landmarks and the competency to use / read the position of celestial bodies (sun by day and stars by night) to find our way. Our INS also include a Compass that always points towards our own North Star (our purpose and meaning)... The competence to be connected and the ability to read our INS is a different issue but does not negate the effectiveness of this INS to bring us safe at our destination.

As it goes without saying that our Journey will have many overcast or foggy skies, the purpose of this Programme (Modern Supervision) also include as goal the reconnection with our inner ability to navigate ourselves towards our North Star and to assist others to do the same

This is a Managerial Leadership Development Programme and referring back to all research and experts in the field, one competency of a effective and successful Leader within the 21st Century that keeps on coming up frequently, is the leaders ability influence people to CLEARLY SEE and convince them about the whys that they will not only see what he sees, but that they will even share the same view (in other words all can see the direction, destination and are sold on the whys). Someone said that when a leader tend to be inconsistent, changes the goalpost often and struggles to make his vision very clear to his people, it is safe for them (the people) to presume that HE IS LOST! To influence people positively within a ever changing 21st century business environment, you need to be able to navigate under any circumstances, but more important, you need to KNOW where you are going...

Finally, in order to navigate safely through this week and to assist maximizing the transfer of knowledge, we will do frequent Navigational Checks like the old mariners to ensure we are still on route (heading in the right direction). Especially, it will also assist to determine:

How did you Navigate in the past?

Re-calibration or re-adjusting Navigational Instruments with new information and knowledge gained

Engagement: All hands on deck... or if you would decide that the sea might not be your thing, and you choose to pilot your own plane ...Cabin crew: Check and cross check.

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Well, if you have not left by this time I guess that you will allow us to be companions on this short part of both our journeys as we cruise the supervisory seas. You know, when I was still a very young consultant I always thought that I was the guru! But over the years of having the opportunity to travel with other people like yourself, I have come to know that YOU add value to my life... So thank you for allowing me into your life and to travel with you ...

Right, are you ready that we can set sails to the wind?

Navigational checks : Finding and staying on course ...

As a departure from traditional learning and to make your experience more interactive, we have incorporated a number of different learning events which should enable you to apply your learning. To guide you through the experience you will find the following icons:

Courseware iCons

Website Navigation

The website, staging.dmcprocess.com also being designed around the same intent : to increase your learning experience by engaging the magic of the internet and all the possibilities of interactive and social learning to assist on your learning journey. We have therefor also incorporated a number of different learning icons indicating module courseware, guidance in preparing Post Module Assignments (PMAs), submission dates, resources libraries,

Work-Base Challenge Post Module Assignment (PMA)

Module Synopsis Topic Libraries

Learning Outcomes Media Libraries

My Class Notes Professional Writing

My Comments Facilitator

Navigational Check Group Discussion

Submission Date Reflection

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social learning (blogs and forums), social media, chat rooms, messaging, video chat, conferencing and other learning events which should enable you to guide you on your learning journey acquiring knowledge and transforming it into needed skills managerial leaders need to increase their influence within the 21st century. To guide you through the experience you will find a complete iCon Directory at the back of the guide as well as on the website.