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Web-based TrainingWeb-based Training

Tami SiewrukTami SiewrukSales & Marketing MagicSales & Marketing Magic

727-784-9469727-784-9469

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ObjectivesObjectives

Define web-based trainingDefine web-based training List four kinds of WBTList four kinds of WBT Analyze the pro’s & con’s of adopting WBTAnalyze the pro’s & con’s of adopting WBT Select the right program/s for your needsSelect the right program/s for your needs Discuss & educated others on WBTDiscuss & educated others on WBT Feel confident in discussing WBT with vendorsFeel confident in discussing WBT with vendors Implement an action planImplement an action plan Train yourself & others to utilize training tools on Train yourself & others to utilize training tools on

the webthe web

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What Is Web-based Training?What Is Web-based Training? A technical definition:A technical definition:

A form of interactive A form of interactive Computer Based Computer Based TrainingTraining that is accessed with a that is accessed with a browser and uses intranets, browser and uses intranets, extranets, and the internet as a extranets, and the internet as a delivery vehicle. delivery vehicle.

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Problems With a Technical Problems With a Technical DefinitionDefinition

Technology is a moving targetTechnology is a moving targetTechnology is “the means to an Technology is “the means to an

end”end”Technical definitions do not focus Technical definitions do not focus

on the outcome of trainingon the outcome of training

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An Educational Approach Is An Educational Approach Is More MeaningfulMore Meaningful

Based on performance Based on performance improvementimprovement

Focused on Focused on TRAININGTRAINING, that is, , that is, filling gaps in skills and knowledgefilling gaps in skills and knowledge

Designed to provide a clear Designed to provide a clear specification for the development specification for the development teamteam

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Educational Approaches to Educational Approaches to Describing and Defining WBTDescribing and Defining WBT

Web/computer-based training (W/CBT)Web/computer-based training (W/CBT)

Web/electronic performance support systems Web/electronic performance support systems

(W/EPSS)(W/EPSS)

Web/virtual asynchronous classrooms Web/virtual asynchronous classrooms

(W/VAC)(W/VAC)

Web/virtual synchronous classrooms (W/VSC)Web/virtual synchronous classrooms (W/VSC)

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Web Computer-based Web Computer-based TrainingTraining

Definition:Definition:

Individual learning that is Individual learning that is performed and delivered with performed and delivered with the use of the webthe use of the web

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Web Computer-based Web Computer-based TrainingTraining

Web/computer-based training:Web/computer-based training: provides learners with provides learners with performance-based instruction with measurable goals performance-based instruction with measurable goals and objectives.and objectives.

Types of Learning:Types of Learning: Well-structured problems that Well-structured problems that require transferring knowledge, building require transferring knowledge, building comprehension, and practicing application of skills.comprehension, and practicing application of skills.

Instructional TechniquesInstructional Techniques: Drill and practice, : Drill and practice, simulations, reading, questioning, and answering. simulations, reading, questioning, and answering.

Example:Example: A program that teaches leasing professionals A program that teaches leasing professionals the basics of leasing.the basics of leasing.

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Electronic Performance Support Electronic Performance Support SystemsSystems

Definition:Definition:Just-in-time training Just-in-time training focused on problem-focused on problem-solving, scientific, solving, scientific, experimental and project experimental and project methodsmethods

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Electronic Performance Support Electronic Performance Support SystemsSystems

EPSS:EPSS: provide learners with practical knowledge and provide learners with practical knowledge and problem-solving skills in a just-in-time format.problem-solving skills in a just-in-time format.

Types of learningTypes of learning: ill-structured problems that require : ill-structured problems that require analysis and synthesis of elements, relationships, and analysis and synthesis of elements, relationships, and organizational principles to produce solutions.organizational principles to produce solutions.

Instructional techniquesInstructional techniques:: problem-solving, scientific problem-solving, scientific method, experiential method, project method.method, experiential method, project method.

Example:Example: A system that teaches service technicians to A system that teaches service technicians to troubleshoot an A/C problem or newly hired employees troubleshoot an A/C problem or newly hired employees how to fill out forms. how to fill out forms.

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Virtual AsynchronousVirtual Asynchronous

Definition:Definition:

Educational events that take Educational events that take place independently in time.place independently in time.

A learning exchange between A learning exchange between students & facilitators that is students & facilitators that is delayed by minutes, hours or delayed by minutes, hours or days.days.

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Web Virtual Asynchronous Web Virtual Asynchronous ClassroomsClassrooms

WVAS:WVAS: provides group learning opportunities in an provides group learning opportunities in an environment in which the learners and facilitator environment in which the learners and facilitator are online at different times.are online at different times.

Types of learningTypes of learning: ill-structured problems that : ill-structured problems that require application, analysis, synthesis, and require application, analysis, synthesis, and evaluation to produce new ideas, plans, or services.evaluation to produce new ideas, plans, or services.

Instructional techniquesInstructional techniques: experiential tasks, group : experiential tasks, group discussions, team projects, self-directed learning, discussions, team projects, self-directed learning, discovery method.discovery method.

ExampleExample: managers learn how to write a marketing : managers learn how to write a marketing plan.plan.

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Tools of a Web Virtual Tools of a Web Virtual Asynchronous ClassroomsAsynchronous Classrooms

(W/CBT,w/EPSS)(W/CBT,w/EPSS) E-mailE-mail

List serveList serve Threaded discussionsThreaded discussions

Quizzes/testsQuizzes/tests Hypertext/hypermedia hypertext Hypertext/hypermedia hypertext

documentsdocuments

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Virtual SynchronousVirtual Synchronous

Definition:Definition:

Educational events Educational events that take place in that take place in

real time.real time.

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Web Virtual Synchronous Web Virtual Synchronous ClassroomsClassrooms

Virtual synchronous classroomsVirtual synchronous classrooms provide provide

collaborative group learning in a real-time collaborative group learning in a real-time environment. environment.

Types of learningTypes of learning: ill-structured problems that : ill-structured problems that require the synthesis and evaluation of information require the synthesis and evaluation of information and shared experience to produce new ideas, plans, and shared experience to produce new ideas, plans, or products.or products.

Instructional techniquesInstructional techniques: dialogue and discussions, : dialogue and discussions, problem solving, and maximum interaction.problem solving, and maximum interaction.

Example:Example: A group of on- site employees learns how to A group of on- site employees learns how to

handle difficult residents. handle difficult residents.

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Tools of Web Virtual Tools of Web Virtual Synchronous ClassroomsSynchronous Classrooms

Shared applicationsShared applications

VideoconferencingVideoconferencing

Audio-conferencingAudio-conferencing

Chat rooms/instant messagingChat rooms/instant messaging

Online white boardsOnline white boards

Quizzes/pollingQuizzes/polling

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Benefits of Adopting WBT?Benefits of Adopting WBT?

Reduced travel costsReduced travel costs Improved timing of deliveryImproved timing of delivery

Improved control of revisionsImproved control of revisions Increased consistency of training Increased consistency of training

experienceexperience Increased availability of training & Increased availability of training &

refreshersrefreshers Extended use of existing hardwareExtended use of existing hardware

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Limitations of Adopting WBT?Limitations of Adopting WBT?

Requires substantial infrastructureRequires substantial infrastructure

Requires learners to adapt to new Requires learners to adapt to new

learning methodslearning methods

Requires course development effort Requires course development effort

by a teamby a team

Requires the management of Requires the management of

resources beyond the training resources beyond the training

organizationorganization

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Select the Appropriate Type of Select the Appropriate Type of Program/sProgram/s

Identify performance gapsIdentify performance gaps

Clarify the domainClarify the domain

Determine the level within the Determine the level within the

cognitive domain(s)cognitive domain(s)

Select instructional interactionsSelect instructional interactions

Consider the infrastructureConsider the infrastructure

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Identify the Performance GapIdentify the Performance Gap

Determine if there is a performance Determine if there is a performance

gapgap

Identify the skills and knowledge Identify the skills and knowledge

learners must gainlearners must gain

State your training goalState your training goal

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Which Domain of Learning Fits Which Domain of Learning Fits Your Goal ?Your Goal ?

Psychomotor AttitudinalCognitive

Adapted from W. Dick & L. Carey, The Systemic Design of Instruction, 1995.

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Effective & Ineffective DomainsEffective & Ineffective Domains

Psychomotor AttitudinalCognitive

Adapted from W. Dick & L. Carey, The Systemic Design of Instruction, 1995.

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The Cognitive DomainThe Cognitive Domain

Evaluation

Synthesis

Analysis

Application

Comprehension

Knowledge

Adopted from B. Bloom & D. Krathwohl, Taxonomy of Educational Objectives, Handbook 1 : Cognitive Domain. London: Longman, 1984.

ILL-Structured

Highly Structured

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Infrastructure ConsiderationsInfrastructure Considerations

BandwidthBandwidth

Access to network (Internet, intranet, Access to network (Internet, intranet,

extranet)extranet)

Standardization of browsers Standardization of browsers

Corporate polices regarding plug-ins, Corporate polices regarding plug-ins,

firewalls, and dial-insfirewalls, and dial-ins

Support services and maintenanceSupport services and maintenance

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SummarySummary

Identify performance gapsIdentify performance gaps

Clarify the domainClarify the domain

Determine the level within the cognitive Determine the level within the cognitive

domain(s)domain(s)

Select instructional strategiesSelect instructional strategies

Consider the infrastructureConsider the infrastructure

Determine if web-based training is an Determine if web-based training is an

effective solutioneffective solution

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ResourcesResources The following URLs show examples of the four The following URLs show examples of the four

types of WBT programs: types of WBT programs:

Computer-based trainingComputer-based traininghttp://curry.edschool.Virginia.EDU/go/frog/menu.Hthttp://curry.edschool.Virginia.EDU/go/frog/menu.Ht

mlml Electronic performance support systemsElectronic performance support systems

Www.Amazon.Com/Www.Amazon.Com/ Virtual asynchronous classroomsVirtual asynchronous classrooms

Www.digitalthink.Com/Www.digitalthink.Com/ Virtual synchronous classroomsVirtual synchronous classrooms

Http::www.centra.ComHttp::www.centra.Com

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ResourcesResources

Computer-based trainingComputer-based traininghttp://http://

curry.edschool.Virginia.EDU/go/curry.edschool.Virginia.EDU/go/frog/menu.htmlfrog/menu.html

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ResourcesResources

Electronic performance Electronic performance support systemssupport systems

www.amazon.com/www.amazon.com/

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ResourcesResources Virtual asynchronous Virtual asynchronous

classroomsclassroomswww.digitalthink.com/www.digitalthink.com/

http://developer.intel.com/http://developer.intel.com/design/intarch/training.htmdesign/intarch/training.htm

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ResourcesResources

Virtual synchronous Virtual synchronous

classroomsclassroomshttp::www.centra.comhttp::www.centra.com

WWW.3m.com/meetingsWWW.3m.com/meetings

Video Conferencing Video Conferencing

Data Data conferencingconferencing