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Veterans’ Program Veterans’ Program Services in the One-Stop Services in the One-Stop

EnvironmentEnvironment

Agency for Workforce Agency for Workforce InnovationInnovation

REFOCUSING EMPLOYMENT AND REFOCUSING EMPLOYMENT AND TRAINING SERVICESTRAINING SERVICES

FOR AMERICA’S AND FLORIDA’S FOR AMERICA’S AND FLORIDA’S VETERANS IN THE 21ST VETERANS IN THE 21ST

CENTURYCENTURY

A Blueprint for a New BeginningA Blueprint for a New Beginning

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Congress has determined that our Congress has determined that our

nation has a responsibility to meet the nation has a responsibility to meet the

employment, training, and job security employment, training, and job security

needs of the past, present and future needs of the past, present and future

members of America’s uniformed members of America’s uniformed

services.services.3

The mission of the Agency for Workforce The mission of the Agency for Workforce Innovation (AWI) and Workforce Florida, Innovation (AWI) and Workforce Florida, Inc. (WFI) is toInc. (WFI) is to

Promote and maximize the Promote and maximize the

employment of Florida’s veterans, employment of Florida’s veterans,

especially veterans with barriers especially veterans with barriers

to employment, utilizing the to employment, utilizing the

complete menu of One-Stop complete menu of One-Stop

Career Center Resources.Career Center Resources.

It is AWI’s vision that meeting the It is AWI’s vision that meeting the workforce needs of Florida’s workforce needs of Florida’s veterans and employers will:veterans and employers will:

Improve the economic security of those Improve the economic security of those who honorably served our country;who honorably served our country;

Contribute to the global, national and Contribute to the global, national and domestic competitiveness of Florida’s domestic competitiveness of Florida’s employers and industries;employers and industries;

Enhance customer service delivery in Enhance customer service delivery in Florida’s One-Stop Career Centers. Florida’s One-Stop Career Centers.

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AWI, WFI and the Regional AWI, WFI and the Regional

Workforce Boards (RWB) are Workforce Boards (RWB) are

Promoting Efforts to Meet the Promoting Efforts to Meet the

Evolving Workforce Needs of Evolving Workforce Needs of

Veterans and Employers within the Veterans and Employers within the

One-Stop Environment. One-Stop Environment.

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Renewing the emphasis on services to Renewing the emphasis on services to EmployerEmployer Customers Customers

Increased efforts to help employers Increased efforts to help employers

meet their needs for qualified meet their needs for qualified

workers;workers;

The Veterans Employment and The Veterans Employment and

Training Service (VETS) will identify Training Service (VETS) will identify

and retrain workers (veterans) with and retrain workers (veterans) with

skills gaps and other employment skills gaps and other employment

needs. needs.

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Renewing the emphasis on services to Renewing the emphasis on services to EmployerEmployer customers (Cont’d) customers (Cont’d)

Veterans’ Workforce Investment Veterans’ Workforce Investment Programs (VWIP) - Information Programs (VWIP) - Information Technology, Communications, Technology, Communications, Healthcare, Transportation, Security, Healthcare, Transportation, Security, etc.etc.

Licensure/Certification (UMET)Licensure/Certification (UMET)

President’s National Hire Veterans President’s National Hire Veterans

Committee Committee 8

Many of Florida’s One-Stop Career Many of Florida’s One-Stop Career

Centers have developed marketing Centers have developed marketing

plans to raise awareness among plans to raise awareness among

employers about veterans as well as employers about veterans as well as

other One-Stop Career Center other One-Stop Career Center

services. services.

Renewing the emphasis on services to Renewing the emphasis on services to EmployerEmployer customers customers (Cont’d)(Cont’d)

Refining the workforce infrastructure Refining the workforce infrastructure for veterans’ services:for veterans’ services:

AWI has refocused the Disabled AWI has refocused the Disabled Veterans’ Outreach Program (DVOP) Veterans’ Outreach Program (DVOP) and Local Veterans’ Employment and Local Veterans’ Employment Representative (LVER) Programs.Representative (LVER) Programs.

Working with WFI, the RWBs and VETS, Working with WFI, the RWBs and VETS, AWI has enhanced communications and AWI has enhanced communications and emphasized improved collaboration in emphasized improved collaboration in the one-stop delivery system.the one-stop delivery system.

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Refocus on DVOP and LVER Refocus on DVOP and LVER Performance in the One-Stop Career Performance in the One-Stop Career CentersCenters

Emphasis on Emphasis on OutcomesOutcomes, including , including veterans entering employment, veterans entering employment, retention in employment, employer visits retention in employment, employer visits resulting in job orders, percentage of resulting in job orders, percentage of veterans entering employment, veterans entering employment, customer service surveys, veterans customer service surveys, veterans wage at placement, etc.;wage at placement, etc.;

Total participation and integration in Total participation and integration in the one-stop delivery system.the one-stop delivery system.

New Roles and Responsibilities for DVOP and New Roles and Responsibilities for DVOP and LVER staffLVER staff

Required Core Roles for DVOPs and LVER;Required Core Roles for DVOPs and LVER;

States/RWBs/One-Stop Career Centers have States/RWBs/One-Stop Career Centers have flexibility to use suggested responsibilities;flexibility to use suggested responsibilities;

Must be within Title 38 parameters. Must be within Title 38 parameters.

DVOP Performance Expectations in DVOP Performance Expectations in the the

One-Stop:One-Stop:

Develop jobs and job training Develop jobs and job training opportunities for veterans through opportunities for veterans through planned contacts with employers; planned contacts with employers; DVOP staff should be part of the one-DVOP staff should be part of the one-stop’s employer marketing and job fair stop’s employer marketing and job fair efforts;efforts;

Promotion/development of training Promotion/development of training opportunities (classroom, OJT, opportunities (classroom, OJT, apprenticeship, etc.) that result in apprenticeship, etc.) that result in quality employment careers for quality employment careers for veterans;veterans;

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DVOP (Cont’d)DVOP (Cont’d)

Assist Federally funded training Assist Federally funded training programs, i.e., VR&E, WIA, VWIP, programs, i.e., VR&E, WIA, VWIP, HVRP, etc., in providing services to HVRP, etc., in providing services to veterans;veterans;

Provide Veterans’ Program Provide Veterans’ Program training/technical assistance to all training/technical assistance to all one-stop associates;one-stop associates;

Conduct outreach to veterans through Conduct outreach to veterans through community based organizations, community based organizations, veterans’ organizations, etc.;veterans’ organizations, etc.; 12

DVOP (Cont’d)DVOP (Cont’d)

Development of linkages with other Development of linkages with other one-stop service providers to maximize one-stop service providers to maximize employment opportunities for veterans;employment opportunities for veterans;

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Provide intensive services which includes Provide intensive services which includes case management and employment case management and employment coaching assistance for veterans with coaching assistance for veterans with barriers to employment, especially barriers to employment, especially disabled veterans, i.e., VR&E disabled disabled veterans, i.e., VR&E disabled veterans, recently separated veterans, veterans, recently separated veterans, etc.; etc.;

DVOP (Cont’d)DVOP (Cont’d)

In the provision of services, be familiar In the provision of services, be familiar with computer systems and programs, with computer systems and programs, i.e., Internet, America’s Job/Talent Bank, i.e., Internet, America’s Job/Talent Bank, Labor Market Information (FRED), etc. Labor Market Information (FRED), etc.

Provide counseling/vocational Provide counseling/vocational (testing, etc.) guidance to veterans;(testing, etc.) guidance to veterans;

LVER Performance Expectations in LVER Performance Expectations in the the

One-Stop Career CenterOne-Stop Career Center

Provide functional supervision of Provide functional supervision of Veterans’ Program within the one-stop;Veterans’ Program within the one-stop;

Provide directly/facilitate workforce Provide directly/facilitate workforce services for veterans;services for veterans;

Contact employers, apprenticeship Contact employers, apprenticeship programs, training programs, etc., to programs, training programs, etc., to develop jobs/training opportunities for develop jobs/training opportunities for veterans; LVER is a key player in one-veterans; LVER is a key player in one-stop employer marketing activities and stop employer marketing activities and job fair efforts;job fair efforts;

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LVER (Cont’d)LVER (Cont’d)

Maintain contact and communication with Maintain contact and communication with community based organizations, community based organizations, chambers of commerce/economic chambers of commerce/economic development units, veterans’ development units, veterans’ organizations, etc.;organizations, etc.;

Promote and facilitate the participation of Promote and facilitate the participation of veterans in training programs, i.e., WIA, veterans in training programs, i.e., WIA, VWIP, VR&E, etc.;VWIP, VR&E, etc.;

Coordinate with VR&E in developing jobs Coordinate with VR&E in developing jobs for veterans;for veterans;

Conduct/facilitate Veterans’ Program Conduct/facilitate Veterans’ Program training workshops for all one-stop training workshops for all one-stop associates.associates.

Purpose: Outstationing of DVOPs is Outstationing of DVOPs is required to meet the mandated goal of required to meet the mandated goal of conducting outreach to locate veterans conducting outreach to locate veterans who traditionally do not visit one-stops or who traditionally do not visit one-stops or State offices, and to provide services to State offices, and to provide services to veterans who may seek VA and related veterans who may seek VA and related services.services.

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DVOP/LVER CustomersDVOP/LVER Customers Who are the primary customers of Who are the primary customers of

DVOPs/LVERs?DVOPs/LVERs?

Who are their other customers?Who are their other customers?

Other than serving veterans, Other than serving veterans, DVOPs/LVERs can perform what DVOPs/LVERs can perform what services to enhance the one-stop services to enhance the one-stop system?system?

DVOP/LVER Customers (Cont’d)DVOP/LVER Customers (Cont’d) Primary customers - veterans, Primary customers - veterans, especially veterans with barriers to especially veterans with barriers to employment;employment;

Employers are also important Employers are also important customers;customers;

The RWB, One-Stop Operator/Center The RWB, One-Stop Operator/Center Director and one-stop associates are Director and one-stop associates are also customers;also customers;

Serving the employer customer allows Serving the employer customer allows the DVOP/LVER to function as part of the DVOP/LVER to function as part of the one-stop team.the one-stop team.

DVOP and LVER are Formula-DVOP and LVER are Formula-Based PositionsBased Positions

FY2003 Authorized PositionsFY2003 Authorized Positions

DVOP - 140DVOP - 140

LVER - 72LVER - 72

FY2002 Funded PositionsFY2002 Funded Positions

DVOP - 80DVOP - 80

LVER – 53.5LVER – 53.5

Continued Emphasis on Veterans’ Continued Emphasis on Veterans’ Priority of ServicesPriority of Services

As recipients of federal funds under As recipients of federal funds under

Title 38, USC, Chapters 41 and 42 Title 38, USC, Chapters 41 and 42

and WIA, Section 112. Also, in and WIA, Section 112. Also, in

accordance with 20 CFR, One-Stop accordance with 20 CFR, One-Stop

Career Centers are required to Career Centers are required to

provide priority of services to provide priority of services to

veterans.veterans.

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Veterans’ Priority of Services Veterans’ Priority of Services (Cont’d)(Cont’d)

How are priority of services for How are priority of services for veterans provided in the one-stop veterans provided in the one-stop career center?career center?

Where is it initiated in the one-stop?Where is it initiated in the one-stop?

Who provides it?Who provides it?

Veterans’ Priority of Services (Cont’d)Veterans’ Priority of Services (Cont’d)

Veteran customers should be identified Veteran customers should be identified upon initial contact with one-stop career upon initial contact with one-stop career center and provided with services unique center and provided with services unique to their needs (Needs-Based Approach); to their needs (Needs-Based Approach);

When making referrals to employment When making referrals to employment and training opportunities, One-Stop and training opportunities, One-Stop Career Centers should make every effort Career Centers should make every effort to ensure priority of services to veterans, to ensure priority of services to veterans, especially disabled veterans and especially disabled veterans and veterans with barriers to employment.veterans with barriers to employment. 17

Veterans’ Priority of Services (Cont’d)Veterans’ Priority of Services (Cont’d)

All new veteran customers (including All new veteran customers (including Internet registrations) should receive a Internet registrations) should receive a positive meaningful service.positive meaningful service.

All new veteran customers should be All new veteran customers should be made aware of all one-stop made aware of all one-stop services/resources (Orientation).services/resources (Orientation).

Key Points of InterestKey Points of Interest

Transition Assistance Program (TAP);Transition Assistance Program (TAP);

assist separating military members assist separating military members

and their spouses in their transition and their spouses in their transition

to civilian society; 11 TAP sites in to civilian society; 11 TAP sites in

Florida.Florida.

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Key Points of Interest (Cont’d)Key Points of Interest (Cont’d)

(1) Pensacola NAS (2) Eglin AFB(1) Pensacola NAS (2) Eglin AFB

(3) Hurlburt AFB (4) Tyndall AFB(3) Hurlburt AFB (4) Tyndall AFB

(5) Mayport NAS (6) Jacksonville NAS(5) Mayport NAS (6) Jacksonville NAS

(7) Patrick AFB(7) Patrick AFB (8) MacDill AFB (8) MacDill AFB

(9) U.S. Southern Command (Miami)(9) U.S. Southern Command (Miami)

(10) U.S. Coast Guard (Miami)(10) U.S. Coast Guard (Miami)

(11) Key West NS(11) Key West NS

Key Points of Interest (Cont’d)Key Points of Interest (Cont’d)

U.S. Department of Veterans’ Affairs U.S. Department of Veterans’ Affairs (VA) Vocational Rehabilitation and (VA) Vocational Rehabilitation and Employment (VR&E) Program;Employment (VR&E) Program; MOU MOU between U.S. Department of between U.S. Department of Veterans’ Affairs, Vocational Veterans’ Affairs, Vocational Rehabilitation and Employment Rehabilitation and Employment (VR&E) Service, USDOL VETS; (VR&E) Service, USDOL VETS; Workforce Florida, Inc.; and AWI. Workforce Florida, Inc.; and AWI.

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Key Points of Interest (Cont’d)Key Points of Interest (Cont’d) 5 VR&E locations with outstationed 5 VR&E locations with outstationed

DVOPs in Florida (Pensacola, DVOPs in Florida (Pensacola,

Jacksonville, Orlando, St. Petersburg Jacksonville, Orlando, St. Petersburg

and Ft. Lauderdale);and Ft. Lauderdale);

DVOP staff assigned to VR&E Centers DVOP staff assigned to VR&E Centers

coordinate workforce services for disabled coordinate workforce services for disabled

veterans participating in VR&E Program. veterans participating in VR&E Program.

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Key Points (Cont’d)Key Points (Cont’d)

The Veterans’ Services Performance The Veterans’ Services Performance

Standards (VSPS) were replaced by Standards (VSPS) were replaced by

the following three new VETS Goals, the following three new VETS Goals,

effective 7/1/02:effective 7/1/02:

Key Points (Cont’d)Key Points (Cont’d) (1) (1) Veteran-Job Seeker Entered Veteran-Job Seeker Entered

Employment Rate Employment Rate (VJSEER);(VJSEER); (2) (2) Veteran Job Seeker Employment Veteran Job Seeker Employment

Retention Rate at Six Retention Rate at Six Months Months (VJSERR); and (VJSERR); and (3) (3) Veteran Job Seeker Entered Veteran Job Seeker Entered

Employment Rate Following Employment Rate Following Receipt of Receipt of Staff Assisted Services Staff Assisted Services (VERS).(VERS).

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Key Points (Cont’d)Key Points (Cont’d)

Veterans’ Program Services and Veterans’ Program Services and DVOP/LVER staff now under Regional DVOP/LVER staff now under Regional Workforce Board governance and One-Workforce Board governance and One-Stop Operator management.Stop Operator management.

Veterans’ Workforce Investment Veterans’ Workforce Investment Program (VWIP); WIA, Section 168.Program (VWIP); WIA, Section 168.

Homeless Veterans Reintegration Homeless Veterans Reintegration Program (HVRP).Program (HVRP).

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Key Points (Cont’d)Key Points (Cont’d)

20% of Florida’s DVOP staff are 20% of Florida’s DVOP staff are required to be outstationed; DVOP required to be outstationed; DVOP Outstation must be productive.Outstation must be productive.

Veterans’ Roundtables; sponsored by Veterans’ Roundtables; sponsored by WFI and conducted quarterly. WFI and conducted quarterly.

Revision of LVER Quarterly Report.Revision of LVER Quarterly Report.

Revision of Veterans’ Services Revision of Veterans’ Services Program Guide (accessible via AWI Program Guide (accessible via AWI Web Site).Web Site).

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Staff Training/DevelopmentStaff Training/Development

RWB/One-Stop Career Center Training;RWB/One-Stop Career Center Training; National Veterans’ Training Institute National Veterans’ Training Institute

(NVTI): Labor Employment Specialist, (NVTI): Labor Employment Specialist, Case Management, Case Management Case Management, Case Management Review, Veterans Program Orientation, Review, Veterans Program Orientation, Transition Assistance Program (TAP), Transition Assistance Program (TAP), Federal Contractor, Veterans’ Benefits, Federal Contractor, Veterans’ Benefits, Managing Case Management; go to Managing Case Management; go to www.nvti.cudenver.edu;www.nvti.cudenver.edu;

Regional Veteran’s Program Training;Regional Veteran’s Program Training; Annual Workforce Summit; and Annual Workforce Summit; and Dynamic Works Institute (Certified Dynamic Works Institute (Certified

Workforce Professionals, etc.)Workforce Professionals, etc.)

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Strategies for SuccessStrategies for Success

Educated Staff (One-Stop Career Educated Staff (One-Stop Career

Center associates, managers, LVERs, Center associates, managers, LVERs,

DVOPs, etc.);DVOPs, etc.);

Staff have access to job tools - Staff have access to job tools -

updated computer equipment, updated computer equipment,

Internet, e-mail, training, etc.;Internet, e-mail, training, etc.;

Strategies for Success (Cont’d)Strategies for Success (Cont’d) Effective marketing - planned and Effective marketing - planned and

coordinated employer visits; benefits coordinated employer visits; benefits

one-stops as well as veterans;one-stops as well as veterans;

Marketing one-stops to veterans, Marketing one-stops to veterans,

serving employed as well as serving employed as well as

unemployed;unemployed;

Complete registration of all veterans.Complete registration of all veterans.

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Strategies for Success (Cont’d)Strategies for Success (Cont’d)

DVOP/LVER staff assist/monitor one-DVOP/LVER staff assist/monitor one-

stop staff’s performance;stop staff’s performance;

DVOP/LVER staff coordinate and DVOP/LVER staff coordinate and

communicate with RWBs, One-Stop communicate with RWBs, One-Stop

Operator, on veterans’ issues;Operator, on veterans’ issues;

Strategies for Success (Cont’d)Strategies for Success (Cont’d)

DVOP/LVER staff are responsive to DVOP/LVER staff are responsive to

the needs of veteran and employer the needs of veteran and employer

customers;customers;

DVOP/LVER staff are Outcome and DVOP/LVER staff are Outcome and

Performance-Focused; andPerformance-Focused; and

DVOPs/LVERs are part of the one-stop DVOPs/LVERs are part of the one-stop team. team.

ChallengesChallenges Increased numbers of veterans Increased numbers of veterans

will access one-stop services via will access one-stop services via the Internet (OSMIS, FLUID);the Internet (OSMIS, FLUID);

Accountability - Services must be Accountability - Services must be measurable and outcome-driven;measurable and outcome-driven;

Customer Service - Must be Customer Service - Must be responsive to Veteran and responsive to Veteran and Employer customers.Employer customers.

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Additional Information and Additional Information and AssistanceAssistance

ContactContactMitch CollierMitch Collier

(850) 245-7451 or(850) 245-7451 orSC 205-7451SC 205-7451

Fax: (850) 245-7399Fax: (850) 245-7399

Email: Email: mitch.collier@awi.state.fl.usmitch.collier@awi.state.fl.us AWI Veterans’ Program Web Page: AWI Veterans’ Program Web Page: www.floridajobs.org/awi/pdg/vetswww.floridajobs.org/awi/pdg/vets

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QUESTIONS?QUESTIONS?