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Using technology to touch human minds…………….since 1997Using technology to touch human minds…………….since 1997

A brief presentation about how the A brief presentation about how the Shree Siddhivinayak Ganapati Shree Siddhivinayak Ganapati

Temple TrustTemple Trust has been using technology to reach out to has been using technology to reach out to

devotees.devotees.

28-29 January 2006.28-29 January 2006.International Temple SummitInternational Temple Summit

MumbaiMumbai

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Using technology to touch human minds…………….since 1997Using technology to touch human minds…………….since 1997

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66

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First Indian temple to go on internet in 1997-98First Indian temple to go on internet in 1997-98(India Today issue October 2000)(India Today issue October 2000)

First website to showcase a “motion picture”.First website to showcase a “motion picture”.(Aarti made into a “motion picture making use of animated gifs (Aarti made into a “motion picture making use of animated gifs

and sound track from a .mov file)and sound track from a .mov file)

First Indian website to offer downloadable screen saver with First Indian website to offer downloadable screen saver with “Vakratunda” shloka audio and Siddhivinayak Wall papers.“Vakratunda” shloka audio and Siddhivinayak Wall papers.

First website wherein a devotee could send an email to the temple, First website wherein a devotee could send an email to the temple, and get a reply.and get a reply.

First site to offer more than 40 Mb of downloadable music including First site to offer more than 40 Mb of downloadable music including “Samagra pooja”, Aarti, Shlokas, bhajans and namavali.“Samagra pooja”, Aarti, Shlokas, bhajans and namavali.

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Payment gateway launched in 2002 at the hands of Payment gateway launched in 2002 at the hands of Jagadguru Shri. Shakaracharya of Kanchipuram.Jagadguru Shri. Shakaracharya of Kanchipuram.

Mobile initiatives, multiple payment options, ITZ Cash Card, etc..Mobile initiatives, multiple payment options, ITZ Cash Card, etc..

Tie ups with various banks for devotees to make on-line payment.Tie ups with various banks for devotees to make on-line payment.

Live webcasting of the temple activities, all days of the week, Live webcasting of the temple activities, all days of the week, all through the day.all through the day.

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Many infotainment products like puzzles.Many infotainment products like puzzles.

Many household products like Janmakashar.Many household products like Janmakashar.

Many valuable services like Sankashti / Angaraki time table, library Many valuable services like Sankashti / Angaraki time table, library section, .section, .

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Our vision and the driving force behind the initiativeOur vision and the driving force behind the initiative

Mega portal of all the temples of India offering:Mega portal of all the temples of India offering:

Universal call center common for all the temples.Universal call center common for all the temples.

Darshan management using sophisticated biometrics and Darshan management using sophisticated biometrics and logistics management tools.logistics management tools.

A “Federation” of Temples to collectively address various issues A “Federation” of Temples to collectively address various issues common to all and specific to some.common to all and specific to some.

A Joint effort to promote Religious tourismA Joint effort to promote Religious tourism..

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Our offerings-single window for all services.Our offerings-single window for all services.

Professionally managed, Mumbai based company with sound Professionally managed, Mumbai based company with sound technical background and track record.technical background and track record.

Hosting of the portal of your temple, including domain name Hosting of the portal of your temple, including domain name registration and management.registration and management.

Designing of your website.Designing of your website.

Application development with databases, mobile devices and Application development with databases, mobile devices and bulk email services.bulk email services.

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Our offerings-single window for all services.Our offerings-single window for all services.

Integrating payment gateway into your website content.Integrating payment gateway into your website content.

Providing SMS or other mobile initiatives for your website.Providing SMS or other mobile initiatives for your website.

Services like daily newsletter.Services like daily newsletter.

Providing comprehensive website statistics.Providing comprehensive website statistics.

Full management of the server and content.Full management of the server and content.

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The Mega PortalThe Mega Portal

Sharing of informationSharing of information

Confidential information:Confidential information: related to security, crowd management, related to security, crowd management, disaster management, forthcoming events and festivals. Sharing disaster management, forthcoming events and festivals. Sharing

policies, standards etc.. Related to various activities of the temples.policies, standards etc.. Related to various activities of the temples.

Public information:Public information: related to religion, festivals, time schedules, related to religion, festivals, time schedules, darshan position etc..darshan position etc..

Individual websites of various temples.Individual websites of various temples.

Facilitation like train, hotel & pooja booking and status, Facilitation like train, hotel & pooja booking and status, weather reports etc..weather reports etc..

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The “Universal” call centerThe “Universal” call centerMultilingual, single national number call center designed to world Multilingual, single national number call center designed to world

class standards, based in Mumbai and managed by a team of class standards, based in Mumbai and managed by a team of qualified professionals.qualified professionals.

Limited use of IVRS to retain the “personal touch”.Limited use of IVRS to retain the “personal touch”.

Secure and scalable.Secure and scalable.

24x7x36524x7x365

Unique “PIN” number for regular devotees.Unique “PIN” number for regular devotees.

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The “Universal” call centerThe “Universal” call center

““Inbound Customer Support” type approachInbound Customer Support” type approach

1.1.India's satellite-based telecommunication network enables India's satellite-based telecommunication network enables instantaneous high-speed transfer of voice and data across the instantaneous high-speed transfer of voice and data across the

globe.globe.

2.2.Able to provide critical Computer Telephony Integration and Able to provide critical Computer Telephony Integration and Interactive Voice Response systems regardless of the caller’s Telco, Interactive Voice Response systems regardless of the caller’s Telco,

PABX, computer or database. PABX, computer or database.

3.3.To deploy the best of telecom infrastructure with various To deploy the best of telecom infrastructure with various redundancies at every critical juncture to provide uptime redundancies at every critical juncture to provide uptime

commitments of over ninety- nine percent.commitments of over ninety- nine percent.

4.4.With intelligent scripting programs, advanced Learning and With intelligent scripting programs, advanced Learning and Development teams, and “Quality Control” processes, one can be Development teams, and “Quality Control” processes, one can be

rest assured that frequently changing information is always rest assured that frequently changing information is always conveyed accurately. conveyed accurately.

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The “Universal” call centerThe “Universal” call center

1.1.Fast and dedicated Internet connectivity.Fast and dedicated Internet connectivity.

2.2.Each support representative to have direct access to the Internet Each support representative to have direct access to the Internet to allow them to access the on-line problem tracking system, FAQs, to allow them to access the on-line problem tracking system, FAQs,

knowledge base and account information. knowledge base and account information.

3.3.State of the art Call center technology. New innovations like “Live State of the art Call center technology. New innovations like “Live person” chat, Co-browsing etc… for overseas devotees.person” chat, Co-browsing etc… for overseas devotees.

4.4.24/7 support due to availability of quality manpower in multiple 24/7 support due to availability of quality manpower in multiple

work timings and uninterrupted Power Supplies and work timings and uninterrupted Power Supplies and constant back-ups.constant back-ups.

5.5.Sufficient voice and data communication systems.Sufficient voice and data communication systems.

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The “Universal” call centerThe “Universal” call center

1.1.Continuous call reception due to flawless duplicated system.Continuous call reception due to flawless duplicated system.

2.2.Highly liberal Government policies on Call- center operations.Highly liberal Government policies on Call- center operations.

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Thank you.Thank you.