Foreword

April 2008

I am very pleased to present the Spring edition of the Building Services Department staff newsletter.

Over the last three months, a lot of activity has taken place within Building Services:

External auditors well-received our work to amalgamate current maintenance practices and procedures into a single

document, and a revised Maintenance Strategy is currently being rolled out to staff.

Part 1 of the forthcoming Estates Strategy was recently presented to the University‟s Senior Management Team. Work is

now underway to address the issues raised and to further develop the Strategy.

A new staff access and locking system has been successfully piloted within Erlang House- at the Southwark campus. The

new system will be rolled to new buildings within the next 6 weeks. New touch control access will be distributed shortly.

Project management training, utilising Prince 2, is being undertaken by project staff across the department. Prince2 will

become the defacto methodology for delivering projects and standardise the department‟s approach to project and pro-

ject risk management.

My review of the Estates and Facilities in the university is nearing completion and will be presented to the University‟s

Senior Management team during May.

The University has been accepted on the Carbon Trust‟s, Higher Education Carbon Management programme. As a result,

a dedicated consultant will be working with our Energy and Environmental Manager for 2 days per week over the next 10

months to deliver carbon reduction strategies.

I am also quite pleased to be able to pass on the positive feedback that I have received—from faculties and staff—on the way this

department has dealt with recent security and general services issues.

With so much going on, and an increasingly positive customer reaction, the only way to go is up! A big THANK YOU to you all.

Keep up the good work!

Kind Regards,

Terry James

Interim Director of Estates and Facilities

London South Bank University

We have all heard of Global

warming, but what does it

mean to us? Can we do any-

thing to help slow it down??

The answer is yes, and that is

why the University—with the

assistance of the Carbon

Trust—is developing a strategy

to reduce the University‟s Car-

bon Emissions by 1.5% per

year for the next 10 years.

An Energy Policy document

and Energy Strategy have

been produced with the assis-

tance of the Carbon Trust.

When these documents have

been approved, they will be

put on the web pages. We are

now working on the Action

Plan that will be rolled out

over the next year.

To achieve our goal, the Uni-

versity needs your help in an-

swering the following ques-

tions to reduce our reliance on

energy:

Do we need the tempera-

ture as high?

Do we need the machine

on?

Can we see or do we need

more light?

If we can answer no to any of

these questions, we can posi-

tively reduce energy wastage

by reducing the temperature

and leaving machines and

lights off. Every time we turn

an electrical switch off, we are

saving energy and thus reduc-

ing the University‟s Carbon

Emissions profile.

People will be chosen from

across the University to com-

prise a team of Energy War-

dens. Targeting all members

of the University, the Energy

Wardens will have the task to

increase awareness of the

need to reduce Carbon Emis-

sions and to adopt a sustain-

able attitude to the environ-

ment. If you would like to be-

come an Energy Warden,

please contact me.

Remember, we must follow

the University‟s Sustainability

Statement (below) when we

are carrying out maintenance

tasks, projects, or purchasing

equipment:

It is the University’s policy to

comply fully with the require-

ments of environmental legis-

lation and advisory codes of

practice having official status.

The University will however,

exceed these requirements

where it is practicable for it to

do so and there can be shown

to be definite environmental

benefits.

All our policies and strategies

must be set around this state-

ment. In the mean time, if you

have any ideas how to im-

prove our Carbon Emission

Reduction Policy, please con-

tact me.

Finally, remember that if you

use any electrical device,

switch it off when you finish

using it.

Energy—Carbon Emission Reduction by Mike Massey, Energy and Environmental Manager

LSBU

Issue 5

Spring 2008 Building Services Department Newsletter

Inside this issue:

Energy—Carbon Emission

Reduction

1

Sustainable Travel Plan Launch 2

The Energy Centre 2

Waste Management: We All Have

a Responsibility

2

The Timetabling Process 3

Security 4

Quarterly Team Performance

Report

5

The BSD Suggestion Box 5

BSD Contacts and Address

Back

Cover

This Newsletter Back

Cover

Special points of interest:

New Faces at BSD, Page 6

Pat‟s Surprise Party, Page 7

Bright Side of Life, Page 8

Seasonal Quote, Page 8

Let‟s Go to Market, Page 9

Sudoku Fun, Page 9

BSD Word Jumble, Page 9

an illustration of the factors that affect sustainability

In January 2008, BSD devel-

oped a Sustainable Travel

Plan to support the Univer-

sity‟s Sustainable Develop-

ment Policy‟s commitment to

reduce the environmental

impacts and to improve avail-

able travel choices to staff and

students alike.

Although the University cur-

rently enjoys very well devel-

oped and extensive transport

links, the staff, students and

the wider community all stand

to gain from the development

of the plan, not only on the

well publicised global effects,

but also through lifestyle im-

provements and improved

wellbeing.

The plan is geared to reducing

demand for car travel, car

parking spaces, and promot-

ing sustainable travel through

improved choice and provision

of supporting facilities. A

range of specific actions have

been developed and approved

for delivery over the next few

years, including car park

space re-allocation, increased

secure cycle rack provision,

and improved washing, chang-

ing, and drying facilities to

promote walking and cycling.

Additionally, and as part of the

development of the Univer-

sity‟s Sustainable web site, a

series of „how to‟ guides and

links will be developed to fa-

cilitate effective use of sus-

tainable travel means to and

from the University.

The Plan will be continually

reviewed and updated, and

progress against the specific

actions will be monitored by

Mike Massey, Energy and En-

vironmental Manager in BSD.

The next steps will be to fur-

ther extend the reach of the

Plan to more fully represent

the satellite University inter-

ests.

For further information, the

LSBU Travel Plan can be found

at:

http://www.lsbu.ac.uk/about/

docments/corporatePlan/

travelPan.doc

The link to the LSBU Sustain-

ability site is:

http://www.lsbu.ac.uk/about/

sustainability.shtml

monitor the environmental

control systems in operation.

For instance, there will be a

glass sided Air Handling unit

serving the main building,

which will be viewed from the

EC and which will allow stu-

dents to see how it works in

practice.

From a viewing gallery, staff

and students will be able to

see across London and the

campus. A wind turbine is

proposed to be located on the

This will be a high quality in-

stallation built on top of the

new KII building and con-

tained within the rooftop plant

areas. Construction is due to

commence in 2009 upon com-

pletion of the „Base Build‟.

The new Energy Centre will be

a showcase for study and re-

search into new and sustain-

able energy sources.

Linked into the new KII build-

ing, the Centre will be able to

Tower Block roof, which will

have output linked into the EC.

There will also be photovol-

taics, a hydrogen fuel cell, and

other state of the art Energy

sources used in the scheme.

The Department is working

with Professor Tony Day and

his team on the design. Cur-

rent thinking is that the unit

will have a Visitor Centre type

quality and be highly visible

from the ground approaches.

Sustainable Travel Plan Launch by John Osborne, Estates Business Adviser

The Energy Centre by David Foreman, Building Surveying Manager

Green Planet Earth

“The plan is

geared to reducing

demand for car

travel, car parking

spaces, and

promoting

sustainable travel

…”

Transportation around Elephant &

Castle

Page 2 Building Services Department

Newsletter

Waste Management: We All Have a Responsibility by Lynda Bradish, Facilities Manager

Hi All. How quickly time goes!

It‟s the spring edition of the

BSD newsletter and the hot

topic is sustainability. Sadly

statements such as Global

Warming, Climate Change,

melting Icepacks and CO2

emissions are now in our con-

sciousness daily via articles

“In the past 12

months, we sent

450 tons of waste

to landfill.”

reported in the newspaper,

the evening news and docu-

mentaries that provide us with

a stark warning of the damage

that we the human population

are causing to our beautiful

planet.

More and more I find myself

with the moral dilemma of, do

I choose to ignore the growing

evidence, and go down in his-

tory as part of the generation

that destroyed the planet? Or

do I take responsibility for my

actions and become more

proactive in the way I live and

work and effect change that

supports sustainability where I

can?

It‟s a no brainer really! Espe-

cially, when I think about the

children of tomorrow. I would

like them to experience the

same things that the planet

has given me and I admit,

have taken for granted, until

now. Such as; seeing the sea-

sons change, the smell of

freshly cut grass, making a

snowman in the garden, to

breath fresh air, to observe

the animals in their natural

habitat, to sit on the river bank

fishing and to ski on the

slopes. All of which are my

memories of growing up. A

hundred years from now what

will the children experience…?

So, I am now marching with

the green flag held high and

plan to make changes to our

current waste disposal proc-

esses by introducing a mixed

recycling scheme known as

MRF (mixed recycling facility)

processing or co mingled

waste. Basically, it is a two-bin

system - one bin- for all waste

that is non-recyclable and -one

bin- for all waste that is recy-

clable.

A brand spanking new MRF

site is about to start operating

within the next two weeks, the

site has been built in prepara-

tion for the GREEN Olympics

2012. The MRF process has

already been introduced

across universities in Scotland

and has received a positive

response. Some of the written

feedback that I have received

has been that it is an easy

system, less bins, increased

recycling and cheaper com-

pared with disposing of waste

segregated at source.

In the past 12 months, we

sent 450 tons of waste to

landfill. An audit of this waste

revealed that 60% of it was

recyclable! Now that‟s a differ-

ence we can all make over the

next 12 months.

And finally, as Mahatma Gan-

dhi once said, “You must be

the change you want to see in

the world”.

the estimated student figures

(FTE‟s) from each of the 4

faculties (AHS, BCIM, ESBE

and HSC); we verify them by

their quality unit and then put

together a seating allocation

for each of the faculties.

Once the faculties have been

given their seating allocation,

they can then start to prepare

their bids for rooms for the 1st

semester; they can bid on a

pool of 134 bookable spaces,

Timetabling is a funny area;

people always ask what I do in

the timetabling office. The

best way I can describe time-

tabling to people is it‟s like

having a 500 piece jigsaw

puzzle and having 600 pieces

to place into it—a major task

which always has it‟s prob-

lems and challenges along the

way.

Our process starts about this

time every year when we get

a lot of rooms! Once this has

been completed, the informa-

tion comes back to the central

timetabling office. (For some

of the larger rooms, certain

faculties have already allo-

cated them for particular time

slots.) The faculties then can

start preparing their timeta-

bles and attach rooms to

them.

This process takes a good 4

months to work through, and

The Timetabling Process by Darren Jeffery, Room Bookings Manager

Page 3 Issue 5

Spring 2008

MRF Processing

MRF Processing, Before

Materials Marketing

Materials Marketing, After

...continued from previous page.

room s be in g

booked and then

unused and peo-

ple booking larger

spaces than re-

quired. We are

always working

with the faculties

to ensure that

they utilise the

spaces more effi-

ciently, which will

benefit all involved and make

a smoother running time-

tabling process.

sometimes a lot

of negotiating, as

we have to make

sure that all facul-

ties are happy

with what they

have init ial ly

booked before we

are able to share

all the centrally

bookable spaces

to all faculties to

fill in their gaps. Sometimes

gaps remain unfilled until well

after semester 1 has started.

So as you can see, this is quite

a tiresome exercise, and the

process is long and ongoing,

as we still have the issues of

...continued from previous page.

sity, to responding to alarm

activations. In addition, out-

side of normal working hours

and at weekends the control

room acts as the University

Help Desk.

The security control room also

facilitates the response to all

emergency telephone calls:

Internally ext. 2222 and Exter-

nally, call 0207 815 6666.

Crime Prevention

It is of paramount importance

that students and staff feel

safe in their working environ-

ment. Crime not only affects

an individual, but can also

indirectly affect the standard

of service provided or indeed

the learning environment.

Clearly, it is not sufficient to

react to incidents after they

occur; ways of preventing

them from happening in the

first place must be addressed.

Our security officers, through

proactive security, are continu-

ally looking at ways of prevent-

ing incidents occurring. In

order to achieve our objec-

tives, we all need to adopt a

more security minded culture.

Although security advice and

guidance is always available,

departments and faculties are

currently responsible for secu-

rity within their own respective

areas.

So ask yourself these ques-

tions:

Have all staff working in your

area of responsibility been

vetted to an appropriate stan-

dard?

Are all contractors and sub-

contractors working within

your area of responsibility,

informed about the University

security policies and proce-

dures?

It is vitally important that who-

ever enters any of the Univer-

sity buildings, has the appro-

priate authority and authorisa-

tion to do so.

Remember, crime prevention

Security by Terry Hoskins, Security Manager

Security

The key purpose of the secu-

rity department is to provide

personnel and systems to

protect people, property and

premises.

In January 2008, the number

of crimes committed within

the London Borough of South-

wark increased to 3467, an

increase of 1.7% compared to

the previous year. The highest

offence category recorded,

was that of theft/burglary

which saw an 18% increase on

the previous month.

Although most thefts are op-

portunistic, we all have a piv-

otal role to play in ensuring

that London South Bank Uni-

versity remains a safe, secure

and crime free environment.

Security Control Room

The security control room lo-

cated in Borough Road con-

tinually monitors activity within

the University. This ranges

from the control of access and

egress to and from the Univer-

“It is vitally

important that

whoever enters any

of the University

buildings, has the

appropriate

authority and

authorisation to do

so.”

Page 4 Building Services Department

Newsletter

is everybody‟s responsibility;

we all have a role to play in

ensuring that London South

Bank University remains a

...continued from previous page.

Page 5 Issue 5

Spring 2008

The BSD Suggestion Box managed by Lynda Bradish, Facilities Manager and

Samantha White, Administrative Assistant

You may be aware of our BSD sugges-

tion box, which is a black metal box on

the 2nd Floor of Eileen House, to the

right of the Help Desk Office. During

our departmental meeting on Monday,

April 28, 2008, Terry James read the

suggestions aloud and we discussed

the responses as a group. Below are

the proposed anonymous suggestions

and their responses. Please contact

Samantha White (Administrative Assis-

tant) at whites6@lsbu.ac.uk if you have

further input on the responses. Please

note that if your suggestion does not

appear below, it was forwarded to your

manager or it will be discussed at our

next meeting.

Given a certain job completion target

in each of the team areas, the Building

Services Department successfully

cleared a given percentage of that

target (of logged jobs). The pie chart

represents the percentage of com-

pleted jobs that had occurred for each

month: January 2008, February 2008,

and March 2008. This information

shows the gradual process of our suc-

cess with clearing jobs.

Quarterly Team Performance Report by Mayvelene Achord-Payne, Help Desk Administrator

TeamJan

(% Cleared

in Target)

Feb (% Cleared

in Target)

Mar (% Cleared

in Target)

Access Office 6 17 14

Blinds 0 33 14

Building 50 33 33

Carpenters 76 97 87

Cleaning Support Services 89 91 88

Electricians 63 54 81

Engineering 50 27 11

Office & Classroom Fix & Fit 56 0 44

General Services Staff 15 52 59

Media Support Services 72 76 79

Plumbers 56 57 70

Signs 0 0 0

Sykes 30 61 61

Temple Lifts 0 0 0

T M Security 0 17 3

Utilicom 20 47 75

Average % 36 41 45

36%

41%

45%

Average % Cleared in Target

Jan (% Cleared in Target)

Feb (% Cleared in Target)

Mar (% Cleared in Target)

■ monthly/quarterly social events.

■ staff kitty—each staff member

contributes £10pm

■ 3-day weekends

■ Center Parcs

We can do quarterly social events, however,

someone needs to volunteer to take on the

task of organising them. Also, most people

are not too keen on contributing a figure as

high as £10 per month, and we need to

ensure that everyone who signs up for such

an event pays the same amount as every-

one else.

“Once a month, paying a driver to wash the vans.”

The problem with washing cars on-site is that the

chemicals and oil wash down the drain; this is neither

good for the water system nor the environment. This

is why there is an off-site location set up for this.

“Can we please take back control of the keys. The

Access Office and Security haven’t a clue. We would

do a much better job. As was done in the past by

us!!!”

Over the years, the key database and key controls

have much improved, but there is still room for im-

provement. We are currently reviewing key options

and systems to improve the current key situation.

“07/04/08—Could we have the dept. away-day/fun-day at a different venue this year? Perhaps we could hold it at our sports ground like the

VCs dept. and other depts. do with games and BBQ. This is more team bonding than sitting in a room listening to speeches and promises which

can’t be met. Also, you are putting the money back into the university instead of paying an outside company for venue and catering.”

We can look into this, however, keep in mind that at external venues, it‟s difficult for LSBU to deliver catering. I would greatly appreciate any

ideas and suggestions that you have on what to do.

safe environment for all.

Page 6 Building Services Department

Newsletter

Name: Jodi Leung

Job Title: Administrative Assistant

Country: Canada

Astrological Sign: Pisces

University: Simon Fraser University

Major: Business

Degree/Certificate Earned: Bachelors

Reason in London: New experiences and

nothing much going on/waiting for me at

home

Favourite London Food: £4.49 burger/

chips/beer special at Wetherspoons...one

of my favourites moreso because it’s cheap

Favourite British Word/Saying: Rubbish

What I like most about London is…the at-

mosphere. There’s always something going

on and something to do.

What I dislike most about London is…

crowded tubes.

New Faces at BSD

Name: Jamie Walsh

Job Title: Facilities Ops Manager

Country: England

Astrological Sign: Aries

University: Woolwich

Degree/Certificate Earned: City and Guilds

Reason in London: Born and Bred

Favourite London Food: Pie, Mash & Liquor

(lovely!)

Favourite British Word/Saying: Your Havin'

a giraffe mate ( slang for laugh )

What I like most about London is…SE16

What I dislike most about London is…the

congestion charge.

Name: Stephen Holmes

Job Title: Estates Business

Adviser (Consultant)

Country: England

Astrological Sign: Virgo

University: Reading

Major: Business

Degree/Certificate Earned: MBA

Reason in London: The weather

Favourite London Food: Jellied Eels

Favourite British Word/Saying: Mind the

Gap.

What I like most about London is…London

Pride

What I dislike most about London is…

people who won’t “move along the car-

riage”.

Name: John Osborne

Job Title: Estates Adviser (Consultant)

Country: UK

Astrological Sign: Gemini

University: Glasgow Caledonian

Major: Building Surveying

Degree/Certificate Earned: Dip Building

Surveying FRICS, MBIFM

Reason in London: Consultancy work

Favourite London Food: What’s in front of

me!

Favourite British Word/Saying: Pants

What I like most about London is…EBP

What I dislike most about London is…

cyclists.

Name: Loriana Zanotti

Job Title: Administrative Assistant

Country: USA

Astrological Sign: Libra

University: San Francisco State University

Major: Liberal Studies and Product Design

Degree/Certificate Earned: Baccalaureate

and Degree In Progress

Reason in London: New cultural adventure,

and to earn money

Favourite London Food: Marks & Spencer’s-

Gourmet Veggie Sandwich

Favourite British Word/Saying: Cheers

What I like most about London is…the Brit-

ish accent and Marks & Spencer.

What I dislike most about London is…

RCA=Randomly Composed Aggres-

sion...seeming considerate and proper, and

then zinging you with a mean comment.

Name: Stephen Gordon

Job Title: Security Contract Manager

Country: England

Astrological Sign: Leo

Reason in London: It’s a nice place to

be.

Favourite London Food: Jerk chicken with

rice and peas (not the typical green peas)

Favourite British Word/Saying: Sweet as a

nut

What I like most about London is…all the

different seasons in one day.

What I dislike most about London is…see the above line : )

Name: Ted Petty

Job Title: Building Surveyor

Country: England

Astrological Sign: Scorpio

Name: John Gilbert

Job Title: Assistant Facilities Manager

Country: UK

Astrological Sign: Decline to say

University: Liverpool

Major: Architecture & Management

Degree/Certificate Earned: BArch/DMS

Reason in London: £££

Favourite London Food: Comfort food

Favourite British Word/Saying: You’re

welcome

What I like most about London is…the fast

trains to Kent.

What I dislike most about London is…diesel

fumes.

Page 7 Issue 5

Spring 2008

Pat’s Surprise Party

On April 13, 2008, BSD and Friends surprised

Pat Smith (PA to the Head of Building Services)

with a birthday celebration at Tower

Restaurant. It was a fun time.

Page 8

Sometimes, we all need a little help with turning life‟s lemons into lemonade. Building Surveyor Charles Harris seems to have an excel-

lent grasp on achieving exactly that. So when posed with office space woes, let‟s see Charles‟s take on things…or rather his, “Bright

Side”.

Problem: Bright Side: You‟re 15 minutes late for work, and your boss will

be so upset when he finds out.

I creep in via the back door and leave my jacket

and briefcase in the gents toilet and walk in with a

coffee in my hand.

Problem: Bright Side:

You have no time to take a lunch break, and all you

have is one lone cup of coffee, which you have

spilled all over your new white shirt.

I make a mysterious phone call to one of my fel-

low building surveyors, so that he has to leave

urgently; then I steal his coffee.

Problem: Bright Side:

Your boss immediately needs something from you,

when your workload is already tight. It seems impos-

sible to take on more tasks.

I go to the gents and telephone in “sick”.

Problem: Bright Side:

Your eyes hurt from staring at a computer screen all

day.

I close them and sleep for the next 2 hours.

Problem: Bright Side:

Someone keeps taking your permanent markers

from your desk, not to mention, your favourite pen

and your trusty tape dispenser.

I secure the remaining pens with a chain and pad-

lock.

Problem: Bright Side:

You keep asking your co-worker to do their part in

helping you to complete a deadline. He keeps telling

you his work is on the way to you, but it never really

is.

He gets attacked down a dark alleyway on the way

home.

Bright Side of Life

If we had no winter, the spring would not be so pleas-

ant. If we did not sometimes taste of adversity, prosper-

ity would not be so welcome.

-Anne Bradstreet

(circa 1612-1672)

Building Services Department

Newsletter

Sudoku Fun

Issue 5

Spring 2008

Page 9

Borough Market

Opening Times:

Thursdays: 11am to 5pm

Fridays: 12pm to 6pm

Saturdays: 9am to 4pm

Borough Market is located near Lon-

don Bridge and very convenient to get

to from LSBU. It is always packed and

at lunchtime you‟ll find office staff

queuing up for their lunch. The mar-

ket is filled with mouth-watering food

from different countries; fresh fruit

and vegetables, meat and poultry in

abundance and food stalls galore.

Although expensive as it may seem,

nevertheless, a wonderful treat on the

odd occasion.

East Street Market

Opening Times:

Tuesday to Friday 8am to 5pm

Saturday 8am to 6.30pm

Sunday 8am to 2pm

Monday, closed

East Street Market is located off Walworth

Road within a short walking distance or a bus

ride away. There are a wide variety of goods on

offer; fresh fruit and vegetables, clothing and

materials, cosmetics and perfumes, CDs and

DVDs, bags and shoes, jewellery and toys. A

small flower and plant market is also held on

Blackwood Street on Sundays and at the end of

the day everything is sold at giveaway prices. It‟s

been said that Charlie Chaplin was a regular

visitor.

Fill the grid so that every column, every row,

and every 3x3 box contains the digits 1 to 9.

Let’s Go to Market!

by Charmaine Perriman,

Assistant Office Manager

Bet you didn‟t know there was more to do than

just going to school or to work at LSBU!

Charmaine has provided us with some great

information on local outdoor markets in the

area. Be sure to check out the local fayre!

The Answers to Sudoku Fun and BSD Word Jumble

are on the back cover of this newsletter.

BSD Word Jumble

(Hint:: Think BSD! All answers are two words, and the letters for

both words have been jumbled together.)

_ _ _ _ _ _ _ _ KPSE EDHL

LENHEU SIEOE

FNLODR COOSE

SJEER YARMT

_ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _

Eileen House

2nd Floor

80-94 Newington Causeway

London SE1 6EF

Phone: 020 7815 6886

Fax: 020 7815 6899

The role of Building Services is to

ensure adequate and sufficient ac-

commodation by providing a clean,

safe, and maintained environment

compliant with Health and Safety

Regulations and University Policy.

Areas of BSD:

■ Engineering, ext. 6864

■ Surveying, ext. 6830

■ Facilities, ext. 6855

■ Help Desk, ext. 6800

■ Administration, ext. 6826

■ Room Bookings, ext.6122

■ Security, ext.6876

■ Eileen House Reception, ext.

6886

Should you need assistance

from someone in our depart-

ment, please view the depart-

mental areas and phone ex-

tensions in the upper right-

hand corner. Remember too

that we‟re on the web, as the

website is listed just above

this article.

All of us here work very hard to

serve the needs of individuals

and LSBU as a whole. We also

want to recognize the other

departments of LSBU to say

“thank you” for your hard work

too.

And lastly, please don‟t forget

to take time out to enjoy the

lovely spring sunshine. Have a

wonderful day!

We hope that you‟ve found

this newsletter to be both in-

formative and an enjoyable

read. We‟re very excited to be

able to continue with our

newly established tradition of

providing you with our depart-

mental newsletter every few

months.

If you have any questions,

comments, or suggestions

regarding this newsletter, feel

free to drop them off in our

black metal suggestion boxes;

one is located near the Help

Desk in Eileen House, 2nd

Floor. The other is located in

Borough Road, ground floor

lobby by the Post Room. You

can also email Samantha

White at whites6@lsbu.ac.uk

This Newsletter by Loriana Zanotti, Newsletter Designer & Editor and Administrative Assistant

Sudoku Fun Answers BSD Word Jumble Answers: Help Desk, Eileen House, Second Floor, Terry James

We‟re on the Web!

www.lsbu.ac.uk/bsd

Building Services Department

Winston Anderson, Security Officer at

Eileen House Reception

Eileen House