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Transcript of 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice...
![Page 1: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/1.jpg)
1
SP/NO Management & Operation(CJK 9 , China)
Zhao Ping
ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair
Future Mobile Communication Forum WG1 Vice Chair
![Page 2: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/2.jpg)
SP/NO World
Fiber, Copper, Duct,Physical media, etc.
VoIP, IPTV, OnlineGame, eCommerce,google, BestTone, IM, VAS, CP/SP etc.
GSM/3G, NGN/IMS, internet, PSTN,Wimax, LTE/B3G, ICT, BroadBand etc.
Tier 3 Operators
Tier 2 Operators
Tier 1 Operators
Future Telecom Business Transformations
Infrastructure Network Operator (NO) -10+
Service Provider (SP) - 10000 +
![Page 3: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/3.jpg)
Telecom business evolution phases
NO SP/NO SP/NO later
ServiceCategory
Customer involvement
PurchasingWay
Business Mode
NetworkImportance
10+
No
Order
Fixed and single
Owning
10000+
Interaction
Order + OnlinePay
Sharing
Renting
1000000+
Experiencing-try
eCommerce
Flexible
Cheaper
Past Now Future
![Page 4: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/4.jpg)
SP/NO scenario 1: NO-users vs SP-users
Fiber, Copper, Duct,Physical media, etc.
VoIP, IPTV, OnlineGame, eCommerce,google, BestTone, IM, VAS, CP/SP etc.
GSM/3G, NGN/IMS, internet, PSTN,Wimax, LTE/B3G, ICT, BroadBand etc.
Infrastructure Network Operator (NO)
Service Provider (SP) SP1-UserSP3-User SPn-User
SP2-User
NO-User
Unique account management or Customer Identity management between SP and NO is needed.Mobility management.
SP+NO
![Page 5: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/5.jpg)
SP/NO scenario 2 : Service vs Terminal
Fiber, Copper, Duct,Physical media, etc.
VoIP, IPTV, OnlineGame, eCommerce,google, BestTone, IM, VAS, CP/SP etc.
GSM/3G, NGN/IMS, internet, PSTN,Wimax, LTE/B3G, ICT, BroadBand etc.
Infrastructure Network Operator (NO)
Service Provider (SP)Service 1 Service 2 Service n
Different terminal supports different service.Terminal management is needed in SP/NO.
UserTerminal2
UserTerminal1 UserTerminaln
![Page 6: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/6.jpg)
SP/NO scenario 3: hotspot service management
Fiber, Copper, Duct,Physical media, etc.
VoIP, IPTV, OnlineGame, eCommerce,google, BestTone, IM, VAS, CP/SP etc.
GSM/3G, NGN/IMS, internet, PSTN,Wimax, LTE/B3G, ICT, BroadBand etc.
Infrastructure Network Operator (NO)
Service Provider (SP) SP1SP3 SPn
SP2
NO
How to deel with the hotspot service like SP3? Customer geographic/location information, service traffic, routing policy need to be considered in NO side.
SP-NO
![Page 7: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/7.jpg)
SP/NO scenario 4: interaction management
Fiber, Copper, Duct,Physical media, etc.
VoIP, IPTV, OnlineGame, eCommerce,google, BestTone, IM, VAS, CP/SP etc.
GSM/3G, NGN/IMS, internet, PSTN,Wimax, LTE/B3G, ICT, BroadBand etc.
Infrastructure Network Operator (NO)
Service Provider (SP) SP1-UserSP3-User SPn-User
SP2-User
NO-User
Online interaction, customer self-service are creating better Customer experiences in SP/NO.
Online feedback;Online evaluation;Online everything;
Customer self-service FAB;
![Page 8: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/8.jpg)
SP/NO scenario 5: eCommerce management
Fiber, Copper, Duct,Physical media, etc.
VoIP, IPTV, OnlineGame, eCommerce,google, BestTone, IM, VAS, CP/SP etc.
GSM/3G, NGN/IMS, internet, PSTN,Wimax, LTE/B3G, ICT, BroadBand etc.
Infrastructure Network Operator (NO)
Service Provider (SP) SP1-UserSP3-User SPn-User
SP2-User
NO-User Terminal
eCommerce management includes: Customer Identity Management, Credit management, online payment, trading processes, etc. .
eCommerce Management
![Page 9: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/9.jpg)
SP/NO scenario 6: Diversified business mode management
Fiber, Copper, Duct,Physical media, etc.
VoIP, IPTV, OnlineGame, eCommerce,google, BestTone, IM, VAS, CP/SP etc.
GSM/3G, NGN/IMS, internet, PSTN,Wimax, LTE/B3G, ICT, BroadBand etc.
Infrastructure Network Operator (NO)
Service Provider (SP) SP1SP3 SPn
SP2
NO
Business mode management is necessary to improve the business cooperation as SP-NO, SP-SP ecosystem.Convergent SP/NO management.
![Page 10: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/10.jpg)
SP/NO scenario 7: Customer Identification & Credit management
Fiber, Copper, Duct,Physical media, etc.
VoIP, IPTV, OnlineGame, eCommerce,google, BestTone, IM, VAS, CP/SP etc.
GSM/3G, NGN/IMS, internet, PSTN,Wimax, LTE/B3G, ICT, BroadBand etc.
Infrastructure Network Operator (NO)
Service Provider (SP)SP1
SP3 SPn
SP2
NO
Business mode management is necessary to improve the business cooperation as SP-NO, SP-SP ecosystem.Convergent SP/NO management.
CRM, Terminal Management, Enterprise unique communication,
MM Ringtone
CRM, Terminal Management, Enterprise unique communication and MM ringtone will work together to insure Customer Identification and Credit.
Customer Credit Management
Customer IdentificationManagement
![Page 11: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/11.jpg)
Key capabilities summaries
Customer Identification management Customer Identification & Credit management Support online pay Independent from CRM
Customer self-service Support online interaction management Support 1000-10000+ services selling
Product & service management Product packaging management Service logic management Catalogue management Lifecycle management
Terminal management Security management Business mode management
![Page 12: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/12.jpg)
Does eTOM support these?
eTOM is helpful to support traditional telecom service management.
![Page 13: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/13.jpg)
NO Management vs NO-SP Management
NO Management Manage NO service Service category 10+ Management functions-FAB Order purchasing Single CRM Network management
Monitor and control Service oriented
No need for terminal management
SP/NO Management Manage NO service and SP
service both Service category1000+ Management functions:
FAB Mobility management Customer Identification
management, credit management
Interaction management Order purchasing + Onlinepay Multi CRM Network management:
Hotspot service caring A need for terminal
management
eTOM is a very good framework for NO management.
![Page 14: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/14.jpg)
Challenges of SP/NO Management & Operation Architecture
Customer Management
Service Management
Terminal Management
OSS
ManagementManagementProcessesProcesses
ManagementManagementProcessesProcesses
Network Management
•Customer IdM•New purchasing way•Business mode management
•Support 10000+ service•Service package & logic management•Self-service management•New service management•Hotspot service management
•Application-oriented•Service strategy management•Network ID management
•Terminal management•Terminal-service correlation
•New feature•New process
•Higher effective, lower cost coordination cross customer, service, network, terminal and OSS.
![Page 15: 1 SP/NO Management & Operation (CJK 9 , China) Zhao Ping ITU-T Q13/2 Rapporteur CCSA TC7-WG3 Vice chair Future Mobile Communication Forum WG1 Vice Chair.](https://reader036.fdocuments.in/reader036/viewer/2022081603/56649e4f5503460f94b45b85/html5/thumbnails/15.jpg)
New Management & Operation Architecture
Resource Management(network\information\channel
Business resources)
CRM/Interaction management
Service management
Customer/User
Order purchase Management
Key capabilities in SP/NO management & Operation !
Term
inalM
anagement
Security
Managem
ent
Custom
er IdentificationM
anagement
Self-service &
OnlineP
ayM
anagement
Product &
Service C
atalogues &
Portal M
anagement