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Part 6: Maps, Handouts, the Web and Dynamic Wayfinding

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Movement towards Integrated Wayfinding Started in transportation, the evidence based approach that wayfinding should be integrated between signs, web and print based approaches has become a prevalent approach in healthcare facilities.

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Approaches

• Handouts• Maps• Kiosks• The Web• People

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HandoutsHandouts proved to be the most effective in testing with a clear connection between symbols, signs and multiple languages.

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MapsMaps can be an effective tool but also a wayfinding challenge. A large segment of the population cannot read maps and maps are difficult to design. Effective maps are often combined with directions and other Cues as well as simplified paths.

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KiosksDynamic Wayfinding elements are becoming more prevalent in facilities. Younger users in all cultural groups have grown more comfortable with using them. Effective systems include:• Large screens and landmark orientation• Integration with other information functions• Connection with the web and other systems• Connection with print and handouts

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The WebWeb sites are becoming the methodology many people use to get wayfinding Information. Important features include:• Multiple language connection• Connection to the physical wayfinding in the

facility• Extremely simple maps and graphics• Accent on wayfinding to the facility

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PeopleHuman resources are still among the most effective approaches to wayfinding. Important elements of human assistance include:• Strong interpreter connection• Linkage to handouts • Clear physical help desk structure• Clear training and methodology among staff

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