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Social Computing and the ILS Library 2.0 and Web 2.0 in the Service of

the Library User

 The role of NUKAT union catalog in shaping the society of knowledge in Poland

 International conference on the 5th anniversary of NUKAT union catalog of Polish research libraries,

 Warsaw, January 23-25, 2008

Jack BazuziManaging DirectorVTLS Europe

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Dzień dobry

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Outline

Web 2.0 Library 2.0 Librarian 2.0 VTLS 2.0

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What is Web 2.0

“Participatory Web”

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Web 2.0

The name suggests improvement, enhancement…

From SW development release numbers

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Characteristics

Read/write not just passive reading Architecture fosters participation Rich user experience “Radical trust” by the community Guiding principle: the more you use it the

better it gets

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Characteristics

Network is platformWe do not have to own Document sharingOnline storage

Data is the driving force Perpetual beta The long tail

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Perpetual Beta

Use the customer base to test Increases number of features at the cost

of less perfect ones

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The Long Tail

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The Long Tail

Marketing concept Placing value on items in low demand… Their collective value outweighs demand

for the popular items True for Amazon Long tail aggregators: e-bay, Amazon Long tail filters -Google

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The Long Tail Theory

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Collaboration

Participation

Opennessfreedom to share and re-share“Remix”

Democratization of information

Decentralization of authority

Collective intelligence

Wisdom of crowds

User engagement

Build upon trust

Continuous improvement things get better the more they are used

Read/write web

Users create the content they access

Appeals to individual’s needs

Web 2.0 is about…

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Person of the year 2007

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The User

Empowered Adds value Interacting Creator (no longer passive consumer -

humble and grateful) From pull to push (and pull again) Leverages self-service

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Trust

Requires enormous amount of trust Trust the few Trust the unknown Trust those with special agendas Requires risk taking

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Manifestations

Blogs Wikis Social Networking Social Tagging Social Mapping MashUps Podcasts Reviews

RSS Foto sharing Video sharing Slideshare Skypecasts BitTorrent APIs

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Blogs

WebLogs, WeBlog

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Wikis

Tools for collaborative writing =”quick” in Hawaiian Wikipedia

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Social Networking Tools

MySpace FaceBook http://www.linkedin.com/ Geni (Bazuzi Family)

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Your Opinion Matters

Comment Reviews Similar items Usage stats Popular Modify Augment Prioritize User ratings

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Social Tagging

Links with tags from reader = free keyword Folksonomies Del.icio.us – most known (does social

bookmarking) LibraryThing Bibsonomy www.bibsonomy.org Scribd http://www.scribd.com/ http://images.google.com/imagelabeler/

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Social Mapping

Frappr Wayfaring Google Maps

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MashUps

Combination of different services E.g. FlickR, Google Maps… Jack’s iGoogle Combined using APIs, RSS feed or

JavaScript

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Podcasting

“Radio Show” But not only sound… Ready when you are Get via RSS Anyone can podcast [

Example from VTLS Website]

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RSS

= Really Simple Syndication easy way to receive automatic updates from

your chosen websites and blogs Instead of going to a website, the website will

send you a message every time there is something new

Receive content in time without having to visit the site

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Photo Sharing

Flickr BubbleShare Wikimapia

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Video Sharing

YouTube Videos from anyone indexed via social tagging

Google Video Blip.tv

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Websites with 2.0 characteristics

Amazon (done well) FLickr eBay De.licio.us Second Life CiteULike LibraryThing Connotea LiveJournal MySPace Technorati Netflix

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What is Library 2.0

(and why should we care…)

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What is Library 2.0

Web 2.0 + Library

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Library 2.0

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What is Library 2.0

Library with no barriers…

Library is everywhere…

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The Changing User

Mobile phones SMS Always-on Multi-tasking Expectation of fast

delivery Self-service info

Believe it is all on the web

Gaming Virtual realities Online photo sharing Info overload

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What is Library 2.0

Is it an added benefit or “all-or-nothing”? Is it an evolution or a revolution? Is it new or old – perhaps concept is old

but tools are new

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Not a standard as we know it

disruptive

revolutionary

is a matter of survivalis sloganeering

Noise Is all about technologyIs not about technology

Makes library space more collaborative Too important to leave to librarians…

Makes today’s library irrelevant

ManifestoMovement

Harvest ideas from outside…use them to improve delivery of services

Removes barriers

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L1.0 L2.0

Closed stacks Open stacks

Collection development Library suggestion box

Cataloging User tagging

Browse search Facet navigation

Walk-in service Globally available

service

Traditional catalog User-enriched catalog

Newsletter Blog

A priori Dynamic

Centric Distributed

Monolithic Flexible, adaptable

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What Can We Expect

“Did you mean” spelling suggestions Relevancy ranking Search refining Facetted browsing Suggestions and recommendation (personal and

automated) Group communities of interest User personalisation

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What Can We Expect

Promote unintended uses “Enhance serendipity” Expose hidden links among items Book reviews User comments, reviews, ratings… Enriched content

Book covers, ToCs…

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What Can We Expect

RSS feeds (new books, searches…) User tagging APIs and Web Services (to expose data) Embed external sites (e.g. Wikipedia,

LibraryThing) Embed the OPAC in external sites (e.g.

portals)

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Social Networking

Give library wider presence Promotion of services Promotion of content Delivery method Professional networking http://librarians.ning.com/

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MashUps

No reason libraries cannot ‘MashUp’ various sources by providing many entry pointsGoogle Maps to get to the library, for exampleWeatherFinancial information…

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Wikis

Wikis can enable your users to document with minimal investment from you

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Wikipedia

Perhaps not always scholarly or reliable But can we allow it to let us be bypassed?

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Outreach

Librarians can get out of the building Online branches Go to people’s homes and offices

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Librarian 2.0

Gets it! Knows major tools of Web 2.0 and Library 2.0 Open-minded Curious Unafraid to experiment Unafraid of technology Unafraid of failure Risks some loss of control of data Embraces new media

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Librarian 2.0

Forces us to think – what is a library…BuildingTradition IdeaOrganization

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Library 2.0 and VTLS

“VTLS 2.0”

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VTLS 2.0

Facetted browsing User reviews Extended services “Did you mean?” Self registration Online reference RSS SDI Personalization

Podcasts APIs Web Services Google exposure Google Scholar Valet MashUps Tagging*

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Facetted Browsing

VISUALIZER One-stop solution for discovery and delivery of

local and remote resources Discovery through Drill-down A catalog that transcends the traditional local

system

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VISUALIZER

Shows *everything* in the database Shows facets of the content Show how many different kinds of sources You define what is important for your library

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VISUALIZER

Show the facet and add knowledge base to the facet VTLS added LC classification as a knowledge base We take your classification system (any) and arrange

it in a hierarchy Example of local classification: e.g. location <Bodlian

Library>, then branching within Bodlian.

Can refine findings

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VISUALIZER Architecture

Looks at data Breaks it down Creates indexes Adds knowledgebase (when possible) Then feeds back to source

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VISUALIZER Architecture

No data is stored in system It leaves only footprint source Show the external drive –that carries all

these indexes in it

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VISUALIZER Facet Theory

No dead-ends User must be able to visualize content removing intellectual barriers

I know nothing about Spanish History but I should be able to access some info on it

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User Reviews

Select a title for your review Select a rating (value from 1-5) Enter text of your review Enter your name OR choose to remain

anonymous Option for librarian mediation

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User Reviews

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User Reviews

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Extended Services

XBS Summaries Cover Images Author Notes Video and Music Content Tables of Contents First Chapters and Excerpts Reviews

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Extended Services (Done Well)Göteborgs universitetsbibliotek

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Extended ServicesGöteborgs universitetsbibliotek

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Extended ServicesGöteborgs universitetsbibliotek

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“Did you mean” (Done Well)Richmond Public Library

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“Did you mean” (Done Well)Richmond Public Library

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Self Registration (Done Well)Richmond Public Library

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Online reference desk

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RSS

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RSS

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SDI

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SDI

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My Picks (Done Well)Richmond Public Library

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User Personalization

Skins Groupings by look-and-feel Grouping of content MyLibrary

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User Personalization (Done Well)National Library of Wales

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User PersonalizationChildren

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User PersonalizationTrinity College Dublin

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User Personalization (Done Well)Les Bibliothèques de l'Université catholique de Louvain

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User Personalization (Done Well) Les Bibliotheques de l'Université catholique de Louvain

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Self-submission

Ingesting using VALET

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editor

Ingesting using VALET

submitter

VALETweb – form

captures objects one by one

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Customizable, web-based UI

Remote users to submit content into repository

Any file format

Enter metadata into configurable, form-based templates

Staged submission process - review, edit, delete, approve submitted content prior to ingest

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MashUp (Done Well)Peddie School

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Tagging*

Can co-exist with standard cataloging (LCCH etc.) Separate color Invoked by parameter

Somebody else may come up with other obscure terms: dog = canine, doggie, pooch, wufwuf…

Increases possibility of retrieval Smartmobs? (not cleverer, but answers from

groups collective)*Planned in Virtua and VITAL

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What is Library 2.0

(and why should we care…)

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(and why should we care…)

What is the price of missed opportunities? What’s the consequence if we try it? What’s the consequence if we don’t?

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Dziękuję…